Customer Testimonials
What Our Customers Say About Us:
“As far as customer service goes... eFlow are excellent. There aren’t many companies around these days that this can be said about.” John – Dublin.
“I just wanted to thank you for your service. Over the past 3 years I have made a few mistakes of not paying my bill and any time I have called eFlow have been wonderful. In today’s cut throat world it is nice to see a little mercy and people helping. Thank you and I wish all the best to you, your company and staff.” Patrick – Limerick.
“I would just like to take this opportunity to say how happy I am with dealing with the customer service staff on 1850 50 10 50 I have had a number of enquiries recently and the staff I dealt with were so mannerly and helpful so thank you all and keep up the good work” Glen Ellis.
"The customer complimented eFlow, and really appreciated saving a euro per journey by having a tag!"
"Customer was very glad to have set up an account and is delighted with the system"
"Customer said it was the first time he had used the toll since the barriers are gone, he thinks it's great and will definitely be using it again."
"I'm sparing a couple of minutes to say thanks to you customer service department. I've just called register my account as I was unable to do it online and a some very efficient and kind agent helped me in a flash. I couldn't get her name (I believe she said at the beginning of the call), but if you can find whoever it was, please forward my best regards to her."
"Just wanted to say your customer service is excellent. Just put a call in and the agent was efficient, helpful & a pleasure to deal with. Congratulations & Thanks."
"I have recently had some pretty bad experiences using a couple of Irish websites and I was not looking forward to having to go on to the eFlow website to order a tag for my car. I am glad to say I was pleasantly surprised. The site was well laid out and simple to follow. All the information I needed was easy to find and transparent; I didn't have to trawl through pages to find out about charges or whether pre-paid or post-paid was right for me. I didn't even need to use the eFlow assistant as everything was so simple."
"He would just like to let us know that we are the nicest bunch of people he has ever dealt with and we are always willing to help out no matter what the problem might be. He registered for a tag account for his company vehicles."
"Find your service absolutely wonderful and your 'My Account' section on website is great. Really useful to be able to add and remove vehicles when you need to and to receive regular statements. Never have to worry if going to airport or anything - know payment will be taken out of account so takes all the hassle out of it. Well done on a great job."
"Just wanted to say thank you. I called earlier and I received the friendliest and most helpful agent when calling a contact centre for a very long time. Thank you very much for the service!"
"The manager of the Dublin port tunnel wanted to let us know that he has heard nothing but great feed back about the eFlow customer service."
“I just want to say how fantastic I find your service. Your staff are always extremely courteous, professional and helpful and your online statements are easy to read and simple.”
"Just a quick line to say what an excellent service desk you run at eFlow.ie. The colleague I spoke with yesterday was highly knowledgeable, very helpful and very efficient. You clearly have some excellent staff working for you. Please pass on my thanks."
"A customer wanted to let us all know that she is very happy with her video account and that, every time she calls, she gets through to nice advisor's, and she wanted to say thanks! "
"The customer stated that he is a Fleet Manager for a large company and they have 100+ vehicles on account with another tag provider. He is so happy with our service that he is going to switch to eFlow."
“I would just like to compliment eFlow on the excellent service I received from a member of your staff on the phone this evening. It makes a change to finish a call feeling good instead of frustrated, well done.”
"Customer thought the service was very efficient and within 48 hours he has all his tags and everything was set up and ready to go."
Customer spoke with an agent and stated: "He was calm, efficient, courteous and helpful. An excellent addition to your customer service team! Give the guy a bonus! People like that are a major asset to any team!"