{"id":226409,"date":"2021-07-26T15:20:22","date_gmt":"2021-07-26T14:20:22","guid":{"rendered":"https:\/\/eflow2021.wpengine.com\/?page_id=226409"},"modified":"2024-08-25T19:14:44","modified_gmt":"2024-08-25T18:14:44","slug":"cairt-chustaimeiri","status":"publish","type":"page","link":"https:\/\/eflow2021.wpengine.com\/ga\/cairt-chustaimeiri","title":{"rendered":"Cairt Chustaim\u00e9ir\u00ed"},"content":{"rendered":"
[et_pb_section fb_built=”1″ fullwidth=”on” admin_label=”Blue Header” module_id=”header-home-section” module_class=”blue-header” _builder_version=”4.7.6″ background_image=”https:\/\/eflow2021.wpengine.com\/wp-content\/uploads\/2021\/02\/Asset-1.png” background_size=”initial” custom_padding=”0px||||false|false” global_module=”225827″ saved_tabs=”all” collapsed=”off” global_colors_info=”{}”][et_pb_fullwidth_header title=”@ET-DC@eyJkeW5hbWljIjp0cnVlLCJjb250ZW50IjoicG9zdF90aXRsZSIsInNldHRpbmdzIjp7ImJlZm9yZSI6IiIsImFmdGVyIjoiIn19@” header_fullscreen=”on” button_one_url=”\/about\/” admin_label=”Page Name” module_id=”fullwidth-hero” module_class=”kb-zoomout” _builder_version=”4.16″ _dynamic_attributes=”title” title_font_size=”70px” background_enable_color=”off” background_enable_image=”off” min_height=”400px” custom_margin=”||||false|false” background_last_edited=”on|desktop” global_colors_info=”{}”][\/et_pb_fullwidth_header][et_pb_fullwidth_code module_class=”you-first-blue-image” _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}”][\/et_pb_fullwidth_code][\/et_pb_section][et_pb_section fb_built=”1″ admin_label=”R\u00e1iteas Luacha” module_class=”title-subtitle-section first” _builder_version=”4.24.0″ _module_preset=”default” collapsed=”off” global_colors_info=”{}”][et_pb_row module_class=”title-subtitle-row with-turquoise-bottom-border boxed-row” _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}”][et_pb_column type=”4_4″ module_class=”title-subtitle-column” _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}”][et_pb_text admin_label=”Title” _builder_version=”4.24.0″ _module_preset=”default” text_text_color=”#9c398d” text_font_size=”40px” global_colors_info=”{}”]<\/p>\n
[\/et_pb_text][et_pb_text module_class=”black-text” _builder_version=”4.24.0″ _module_preset=”default” global_colors_info=”{}”]<\/p>\n
Ag eFlow t\u00e1imid tiomanta do sheirbh\u00eds\u00ed ardchaighde\u00e1in a shol\u00e1thar duit ar an mbealach is fearr a sh\u00e1sa\u00edonn do riachtanais. Sol\u00e1thra\u00edonn an Chairt um Sheirbh\u00eds do Chustaim\u00e9ir\u00ed seo faisn\u00e9is ar an tseirbh\u00eds do chustaim\u00e9ir\u00ed ar ch\u00f3ir duit a bheith ag s\u00fail a fh\u00e1il agus t\u00fa i dteagmh\u00e1il le eFlow. Glacaimid le cur chuige custaim\u00e9ir ar dt\u00fas chun do shaol a dh\u00e9anamh \u00e9asca agus saor \u00f3 bhuairt. T\u00e1 s\u00e9 mar aidhm againn seirbh\u00eds ardchaighde\u00e1in a shol\u00e1thar agus freagra tr\u00e1th\u00fail a thabhairt ar do cheisteanna i gc\u00f3na\u00ed. Is iad \u00e1r mbunluachanna at\u00e1 ina gceann feadhna de gach rud a dh\u00e9anaimid, \u00f3 na cinnt\u00ed a dh\u00e9anaimid go dt\u00ed an caidreamh a bh\u00edonn againn le custaim\u00e9ir\u00ed.<\/p>\n
[\/et_pb_text][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=”1″ admin_label=”Luachanna Branda” _builder_version=”4.24.0″ _module_preset=”default” global_colors_info=”{}”][et_pb_row module_class=”with-turquoise-bottom-border ” _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}”][et_pb_text admin_label=”Title” _builder_version=”4.24.0″ _module_preset=”default” text_text_color=”#9c398d” text_font_size=”40px” global_colors_info=”{}”]<\/p>\n
[\/et_pb_text][et_pb_text _builder_version=”4.24.0″ _module_preset=”default” text_font=”|700|||||||” text_text_color=”#000000″ text_font_size=”18px” global_colors_info=”{}”]<\/p>\n
Tiomanta do Chustaim\u00e9ir\u00ed:<\/strong> T\u00e1 t\u00fa t\u00e1bhachtach d\u00fainn. \u00c9istimid agus d\u00e9anaimid \u00e1r nd\u00edcheall seirbh\u00eds\u00ed a shol\u00e1thar at\u00e1 ceart duitse. [\/et_pb_text][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=”1″ admin_label=”\u00c1r gCur Chuige maidir le Custaim\u00e9ir\u00ed ” _builder_version=”4.24.0″ _module_preset=”default” global_colors_info=”{}”][et_pb_row module_class=”with-turquoise-bottom-border ” _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}”][et_pb_text admin_label=”Title” _builder_version=”4.24.0″ _module_preset=”default” text_text_color=”#9c398d” text_font_size=”40px” global_colors_info=”{}”]<\/p>\n [\/et_pb_text][et_pb_text _builder_version=”4.24.0″ _module_preset=”default” text_font=”||||||||” text_text_color=”#000000″ text_font_size=”18px” global_colors_info=”{}”]<\/p>\n T\u00e1imid tiomanta do sheirbh\u00eds\u00ed ardchaighde\u00e1in a thairiscint a sh\u00e1sa\u00edonn riachtanais na gcustaim\u00e9ir\u00ed. Chun na cr\u00edche sin, t\u00e1imid tiomanta do:<\/strong><\/p>\n [\/et_pb_text][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=”1″ admin_label=”Ceanglais Seirbh\u00edse” _builder_version=”4.24.0″ _module_preset=”default” global_colors_info=”{}”][et_pb_row module_class=”with-turquoise-bottom-border ” _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}”][et_pb_text admin_label=”Title” _builder_version=”4.24.0″ _module_preset=”default” text_text_color=”#9c398d” text_font_size=”40px” global_colors_info=”{}”]<\/p>\n [\/et_pb_text][et_pb_text _builder_version=”4.24.0″ _module_preset=”default” text_font=”|700|||||||” text_text_color=”#000000″ text_font_size=”18px” global_colors_info=”{}”]<\/p>\n T\u00e1 roinnt gealltanas seirbh\u00edse ag eFlow. T\u00e1 s\u00e9 mar aidhm ag \u00e1r gc\u00e9ad strait\u00e9is dhigiteach an tSeirbh\u00eds do Chustaim\u00e9ir\u00ed a dh\u00e9anamh chomh simpl\u00ed agus is f\u00e9idir duit. Cialla\u00edonn s\u00e9 seo gur cheart duit a bheith in ann gach rud at\u00e1 uait a fh\u00e1il ar \u00e1r l\u00e1ithre\u00e1n gr\u00e9as\u00e1in www.eflow.ie \u00d3 am go ch\u00e9ile, \u00e1fach, d\u2019fh\u00e9adfadh go mbeadh taca\u00edocht bhreise ag teast\u00e1il uait. T\u00e1 na foirne taca\u00edochta cearta i bhfeidhm ag \u00e1r nIonad Teagmh\u00e1la chun freagairt go h\u00e9ifeacht\u00fail agus go h\u00e9ifeachtach do do riachtanais. Anseo th\u00edos t\u00e1 liosta de na beala\u00ed \u00e9ags\u00fala Seirbh\u00edse do Chustaim\u00e9ir\u00ed agus an t-am freagartha measta nuair a dh\u00e9anann t\u00fa teagmh\u00e1il leo.<\/p>\n [\/et_pb_text][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=”1″ admin_label=”Le linn uaireanta oibri\u00fach\u00e1in, t\u00e1 s\u00e9 mar aidhm againn:” _builder_version=”4.24.0″ _module_preset=”default” global_colors_info=”{}”][et_pb_row module_class=”with-turquoise-bottom-border ” _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}”][et_pb_text admin_label=”Title” _builder_version=”4.24.0″ _module_preset=”default” text_text_color=”#9c398d” text_font_size=”40px” global_colors_info=”{}”]<\/p>\n [\/et_pb_text][et_pb_text _builder_version=”4.24.0″ _module_preset=”default” text_font=”||||||||” text_text_color=”#000000″ text_font_size=”18px” global_colors_info=”{}”]<\/p>\n [\/et_pb_text][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=”1″ admin_label=”Gear\u00e1in” _builder_version=”4.24.0″ _module_preset=”default” global_colors_info=”{}”][et_pb_row module_class=”with-turquoise-bottom-border ” _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}”][et_pb_text admin_label=”Title” _builder_version=”4.24.0″ _module_preset=”default” text_text_color=”#9c398d” text_font_size=”40px” global_colors_info=”{}”]<\/p>\n [\/et_pb_text][et_pb_text module_class=”black-text” _builder_version=”4.24.0″ _module_preset=”default” text_font=”|700|||||||” global_colors_info=”{}”]<\/p>\n Ag eFlow, \u00e9istimid le d\u2019aiseolas. Gach seachtain d\u00e9anaimid suirbh\u00e9 ar fho-thacar d\u00e1r gcustaim\u00e9ir\u00ed chun a thuiscint cad a dh\u00e9anaimid go maith agus cad is g\u00e1 a fheabhs\u00fa. Bainimid \u00fas\u00e1id as an l\u00e9argas seo chun bonn eolais a chur faoin\u00e1r n-obair agus \u00e1r seirbh\u00eds a fheabhs\u00fa sa ghearrth\u00e9arma agus go fadt\u00e9armach. Mar sin f\u00e9in, mura bhfuil t\u00fa s\u00e1sta le haon ghn\u00e9 den tseirbh\u00eds a fhaigheann t\u00fa \u00f3 eFlow n\u00f3 m\u00e1 t\u00e1 moladh agat conas is f\u00e9idir linn \u00ed a fheabhs\u00fa, ba mhaith linn cloiste\u00e1il uait. Is f\u00e9idir leat teagmh\u00e1il a dh\u00e9anamh len\u00e1r Seirbh\u00eds do Chustaim\u00e9ir\u00ed ar an teileaf\u00f3n, ar an l\u00e1ithre\u00e1n gr\u00e9as\u00e1in, ar r\u00edomhphost, ar litir, ar chomhr\u00e1 gr\u00e9as\u00e1in n\u00f3 ar na me\u00e1in sh\u00f3isialta (sonra\u00ed teagmh\u00e1la th\u00edos). T\u00e1 n\u00f3s imeachta gear\u00e1n \u00e1 n-oibri\u00fa againn chun dul i ngleic le haon ch\u00faiseanna imn\u00ed go pras agus go cothrom. Beidh s\u00e9 mar aidhm againn do ghear\u00e1n a r\u00e9iteach laistigh de 5 l\u00e1 oibre agus coinneoimid ar an eolas t\u00fa faoi dhul chun cinn do ch\u00e1is.<\/p>\n [\/et_pb_text][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=”1″ admin_label=”Seirbh\u00eds Tr\u00ed Ghaeilge ” _builder_version=”4.24.0″ _module_preset=”default” global_colors_info=”{}”][et_pb_row module_class=”with-turquoise-bottom-border ” _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}”][et_pb_text admin_label=”Title” _builder_version=”4.24.0″ _module_preset=”default” text_text_color=”#9c398d” text_font_size=”40px” global_colors_info=”{}”]<\/p>\n [\/et_pb_text][et_pb_text _builder_version=”4.24.0″ _module_preset=”default” text_font=”||||||||” text_text_color=”#000000″ text_font_size=”18px” global_colors_info=”{}”]<\/p>\n Ag eFlow, t\u00e1imid tiomanta don reachta\u00edocht at\u00e1 leagtha amach in Acht na dTeangacha Oifigi\u00fala 2003. Cuirimid faisn\u00e9is agus seirbh\u00eds ar f\u00e1il tr\u00ed mhe\u00e1n na Gaeilge de r\u00e9ir na reachta\u00edochta seo. \u00c1ir\u00edtear leis sin na gealltanais seo a leanas:<\/p>\n [\/et_pb_text][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=”1″ admin_label=”Comhionannas” _builder_version=”4.24.0″ _module_preset=”default” global_colors_info=”{}”][et_pb_row module_class=”with-turquoise-bottom-border ” _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}”][et_pb_text admin_label=”Title” _builder_version=”4.24.0″ _module_preset=”default” text_text_color=”#9c398d” text_font_size=”40px” global_colors_info=”{}”]<\/p>\n [\/et_pb_text][et_pb_text module_class=”black-text” _builder_version=”4.24.0″ _module_preset=”default” text_font=”|700|||||||” global_colors_info=”{}”]<\/p>\n T\u00e1 s\u00e9 mar aidhm againn eisp\u00e9ireas custaim\u00e9ara a shol\u00e1thar at\u00e1 comhionann agus cothrom. Is m\u00f3r againn gach custaim\u00e9ir agus t\u00e1imid tiomanta caitheamh leo le meas, beag beann ar a gc\u00falra, a bhf\u00e9ini\u00falacht n\u00f3 a gc\u00fains\u00ed. Baineann \u00e1r dtiomantas don chomhionannas le n\u00edos m\u00f3 n\u00e1 \u00e1r gcustaim\u00e9ir\u00ed agus cuims\u00edonn s\u00e9 \u00e1r bhfostaithe, \u00e1r gcomhph\u00e1irtithe, agus \u00e1r sol\u00e1thraithe. Cinnt\u00edmid go mb\u00edonn gach caidreamh agus seirbh\u00eds a chuirtear ar f\u00e1il bunaithe ar chomhionannas agus go bhfaigheann gach custaim\u00e9ir an leibh\u00e9al c\u00e9anna airde, c\u00fanaimh, agus taca\u00edochta. N\u00ed ghlactar le hidirdheal\u00fa n\u00f3 le claonadh de chine\u00e1l ar bith, agus d\u00e9anaimid gach iarracht timpeallacht a chruth\u00fa ina motha\u00edonn gach custaim\u00e9ir go mbaineann luach leo agus go n-\u00e9istear leo.<\/p>\n [\/et_pb_text][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=”1″ admin_label=”Inbhuanaitheacht” _builder_version=”4.24.0″ _module_preset=”default” global_colors_info=”{}”][et_pb_row module_class=”with-turquoise-bottom-border ” _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}”][et_pb_text admin_label=”Title” _builder_version=”4.24.0″ _module_preset=”default” text_text_color=”#9c398d” text_font_size=”40px” global_colors_info=”{}”]<\/p>\n [\/et_pb_text][et_pb_text module_class=”black-text” _builder_version=”4.24.0″ _module_preset=”default” text_font=”|700|||||||” global_colors_info=”{}”]<\/p>\n Ag eFlow, aithn\u00edmid an t\u00e1bhacht a bhaineann le freagracht chomhshaoil agus t\u00e1imid tiomanta d\u00e1r lorg carb\u00f3in a \u00edoslaghd\u00fa agus cleachtais \u00e9icea-chairdi\u00fala a chur chun cinn in\u00e1r n-oibr\u00edochta\u00ed. Tr\u00ed thionscnaimh mar bhille\u00e1il gan ph\u00e1ip\u00e9ar, teicneola\u00edochta\u00ed at\u00e1 t\u00edosach ar fhuinneamh, agus bainisti\u00fa dramha\u00edola freagrach, d\u00e9anaimid gach iarracht cur le domhan n\u00edos sl\u00e1inti\u00fala agus ag an am c\u00e9anna seirbh\u00eds den scoth a shol\u00e1thar d\u00e1r gcustaim\u00e9ir\u00ed. N\u00ed sprioc amh\u00e1in \u00ed an inbhuanaitheacht; is gealltanas \u00e9 do na gl\u00fanta at\u00e1 le teacht agus do chaomhn\u00fa \u00e1r dtimpeallachta.<\/p>\n [\/et_pb_text][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=”1″ admin_label=”Inrochtaineacht” _builder_version=”4.24.0″ _module_preset=”default” global_colors_info=”{}”][et_pb_row module_class=”with-turquoise-bottom-border ” _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}”][et_pb_text admin_label=”Title” _builder_version=”4.24.0″ _module_preset=”default” text_text_color=”#9c398d” text_font_size=”40px” global_colors_info=”{}”]<\/p>\n [\/et_pb_text][et_pb_text _builder_version=”4.24.0″ _module_preset=”default” text_font=”||||||||” text_text_color=”#000000″ text_font_size=”18px” global_colors_info=”{}”]<\/p>\n Ag eFlow, is gn\u00e9 bhun\u00fasach \u00ed an inrochtaineacht d\u00e1r dtiomantas do sheirbh\u00eds do chustaim\u00e9ir\u00ed \u00e9ifeachtach a shol\u00e1thar. Tuigimid go mbaineann inrochtaineacht le n\u00edos m\u00f3 n\u00e1 \u00e1r l\u00e1ithre\u00e1n gr\u00e9as\u00e1in amh\u00e1in agus go gcuims\u00edonn s\u00e9 gach gn\u00e9 d\u00e1r n-oibr\u00edochta\u00ed. Seo th\u00edos roinnt simpl\u00ed d\u2019uirlis\u00ed inrochtaineachta a chuirimid ar f\u00e1il do chustaim\u00e9ir\u00ed.<\/p>\n L\u00e1ithre\u00e1n Gr\u00e9as\u00e1in<\/strong><\/p>\n Ionad Tegmh\u00e1la<\/strong><\/p>\n [\/et_pb_text][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=”1″ admin_label=”Cosaint Sonra\u00ed” _builder_version=”4.24.0″ _module_preset=”default” global_colors_info=”{}”][et_pb_row module_class=”with-turquoise-bottom-border ” _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}”][et_pb_text admin_label=”Title” _builder_version=”4.24.0″ _module_preset=”default” text_text_color=”#9c398d” text_font_size=”40px” global_colors_info=”{}”]<\/p>\n [\/et_pb_text][et_pb_text module_class=”black-text” _builder_version=”4.24.0″ _module_preset=”default” text_font=”|700|||||||” hover_enabled=”0″ global_colors_info=”{}” sticky_enabled=”0″]<\/p>\n T\u00e1imid an-d\u00e1ir\u00edre faoi do phr\u00edobh\u00e1ideachas agus cosaint do shonra\u00ed pearsanta. D\u00e9ile\u00e1lfar le haon fhaisn\u00e9is phearsanta a chuirtear ar f\u00e1il do eFlow go sl\u00e1n agus go r\u00fanda de r\u00e9ir na nAchtanna um Chosaint Sonra\u00ed 1988-2018 agus an Rialach\u00e1n Ginear\u00e1lta maidir le Cosaint Sonra\u00ed (RGCS). Is f\u00e9idir leat f\u00e9achaint ar R\u00e1iteas Pr\u00edobh\u00e1ideachais eFlow ina ioml\u00e1ine anseo<\/a>. T\u00e1 Oifigeach Cosanta Sonra\u00ed (OCS) tiomnaithe ag eFlow. M\u00e1s mian leat teagmh\u00e1il a dh\u00e9anamh len\u00e1r nOifigeach Cosanta Sonra\u00ed, is f\u00e9idir leat r\u00edomhphost a chur chuig dataprotection@eflow.ie<\/p>\n Eolas Teagmh\u00e1la:<\/strong><\/p>\n
\u00c1isi\u00falacht:<\/strong> T\u00e1imid tiomanta don saol laeth\u00fail a dh\u00e9anamh \u00e9asca duitse.
Cothroime:<\/strong> Rachaimid i dteagmh\u00e1il leat ar bhealach cothrom, mac\u00e1nta agus meas\u00fail. T\u00e1imid tiomanta do bheith oscailte agus tr\u00e9dhearcach i ngach cumars\u00e1id.
For\u00e1sach:<\/strong> D\u00e9anaimid \u00e1r nd\u00edcheall r\u00e9itigh n\u00edos cliste a shol\u00e1thar a chuirfidh le todhcha\u00ed n\u00edos fearr.<\/p>\n\u00c1r gCur Chuige maidir le Custaim\u00e9ir\u00ed<\/h1>\n
\n
Ceanglais Seirbh\u00edse<\/h1>\n
Le linn uaireanta oibri\u00fach\u00e1in, t\u00e1 s\u00e9 mar aidhm againn:<\/h1>\n
\n
Gear\u00e1in<\/h1>\n
Seirbh\u00eds Tr\u00ed Ghaeilge<\/h1>\n
\n
Comhionannas<\/h1>\n
Inbhuanaitheacht<\/h1>\n
Inrochtaineacht<\/h1>\n
\n
\n
Cosaint Sonra\u00ed<\/h1>\n