Notice Cancellation Requests

If you have received a payment request from eFlow but are already registered with us or another tag provider: 

We apologise for this error.

The problem is probably due to another vehicle's licence plate being incorrectly associated with your tag, or an incorrectly mounted tag.

To have this notice cancelled and ensure that your correct licence plate is associated with your tag, please use our "Registered User Cancellation" service.

If you have received a payment request from eFlow and your vehicle did not make the journey:

We apologise for this error.

The problem is probably due to an incorrect reading of the licence plate of another vehicle. This can be caused by factors such as:

• The other vehicle having a broken, dirty or non-standard number plate
• Poor weather conditions
• Mounting bolts obscuring letter or number details

While our system uses the best number plate reading technology in the world, with an overall accuracy rate close to 100%, no system can achieve perfect readings under all conditions.

Again, we apologise for this error. To provide details to allow us to cancel this notice please contact our customer service team on 1890 50 10 50 who are available between 7am and 11pm Monday - Sunday.