{"id":225513,"date":"2021-03-02T11:07:17","date_gmt":"2021-03-02T11:07:17","guid":{"rendered":"https:\/\/eflow2021.wpengine.com\/?page_id=225513"},"modified":"2023-11-13T16:10:49","modified_gmt":"2023-11-13T16:10:49","slug":"data-protection-notice","status":"publish","type":"page","link":"https:\/\/eflow2021.wpengine.com\/data-protection-notice","title":{"rendered":"Data Protection Notice"},"content":{"rendered":"
[et_pb_section fb_built=”1″ fullwidth=”on” admin_label=”Grey Header” module_id=”header-home-section” module_class=”gray-header” _builder_version=”4.7.6″ background_image=”https:\/\/eflow2021.wpengine.com\/wp-content\/uploads\/2021\/03\/grey-header.png” background_size=”initial” custom_padding=”0px||||false|false” global_module=”225830″ collapsed=”off”][et_pb_fullwidth_header title=”@ET-DC@eyJkeW5hbWljIjp0cnVlLCJjb250ZW50IjoicG9zdF90aXRsZSIsInNldHRpbmdzIjp7ImJlZm9yZSI6IiIsImFmdGVyIjoiIn19@” header_fullscreen=”on” button_one_url=”\/about\/” admin_label=”Page Name” module_id=”fullwidth-hero” module_class=”kb-zoomout” _builder_version=”4.7.6″ _dynamic_attributes=”title” title_font_size=”70px” background_enable_color=”off” background_enable_image=”off” min_height=”400px” custom_margin=”||||false|false” background_last_edited=”on|desktop”][\/et_pb_fullwidth_header][et_pb_fullwidth_code module_class=”you-first-gray-image” _builder_version=”4.7.6″ _module_preset=”default”][\/et_pb_fullwidth_code][\/et_pb_section][et_pb_section fb_built=”1″ admin_label=”Introduction” module_class=”title-subtitle-section first” _builder_version=”4.7.6″ _module_preset=”default”][et_pb_row module_class=”title-subtitle-row with-bottom-border” _builder_version=”4.7.6″ _module_preset=”default”][et_pb_column type=”4_4″ module_class=”title-subtitle-column” _builder_version=”4.7.6″ _module_preset=”default”][et_pb_text admin_label=”Introduction” module_class=”title-subtitle-title” _builder_version=”4.7.6″ _module_preset=”default”]Introduction[\/et_pb_text][et_pb_text admin_label=”a) About TII” module_class=”title-subtitle-subtitle” _builder_version=”4.7.6″ _module_preset=”default” hover_enabled=”0″ sticky_enabled=”0″]<\/p>\n
a) About TII<\/p>\n
[\/et_pb_text][et_pb_text module_class=”black-text” _builder_version=”4.7.6″ _module_preset=”default” hover_enabled=”0″ sticky_enabled=”0″]<\/p>\n
Transport Infrastructure Ireland (\u201cTII<\/strong>\u201d) is the operational name of the National Roads Authority (\u201cNRA<\/strong>\u201d) following the dissolution of the Railway Procurement Agency and the transfer of its functions to the NRA in accordance with the Roads Act 2015. TII\u2019s main address is Parkgate Business Centre, Parkgate Street, Dublin 8, D08 DK10, Ireland.<\/p>\n [\/et_pb_text][et_pb_text admin_label=”b) About eFlow” module_class=”title-subtitle-subtitle” _builder_version=”4.7.6″ _module_preset=”default” hover_enabled=”0″ sticky_enabled=”0″]<\/p>\n b) About eFlow<\/p>\n [\/et_pb_text][et_pb_text module_class=”black-text” _builder_version=”4.7.6″ _module_preset=”default” hover_enabled=”0″ sticky_enabled=”0″]<\/p>\n eFlow is a registered business name of TII (references to \u201ceFlow<\/strong>\u201d in this notice are references to Transport Infrastructure Ireland). eFlow (TII) operates the barrier-free tolling system on Dublin\u2019s M50 motorway and it is also a provider of electronic tags for use in connection with the payment of tolls on all toll roads in the Republic of Ireland.<\/p>\n The eFlow tolling service is managed and operated on behalf of TII by Turas Mobility Services Ltd., an Irish company based in Dublin.<\/p>\n [\/et_pb_text][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=”1″ admin_label=”Purpose of Notice” module_class=”title-subtitle-section” _builder_version=”4.7.6″ _module_preset=”default”][et_pb_row module_class=”title-subtitle-row with-bottom-border” _builder_version=”4.7.6″ _module_preset=”default”][et_pb_column type=”4_4″ module_class=”title-subtitle-column” _builder_version=”4.7.6″ _module_preset=”default”][et_pb_text admin_label=”Title” module_class=”title-subtitle-title” _builder_version=”4.7.6″ _module_preset=”default” hover_enabled=”0″ sticky_enabled=”0″]Purpose of Notice[\/et_pb_text][et_pb_text module_class=”black-text” _builder_version=”4.7.6″ _module_preset=”default” hover_enabled=”0″ sticky_enabled=”0″]<\/p>\n eFlow (TII) is the controller of personal data that is collected and processed in accordance with this notice.<\/p>\n The purpose of this notice is to inform you of the personal data relating to you that eFlow may collect and process in order to provide toll road services and the uses (including disclosures to third parties) that eFlow may make of such personal data. eFlow fully respects your right to privacy and is committed to protecting your personal data. Any personal data that is processed in relation to the eFlow business is processed in accordance with applicable data protection law. <\/p>\n [\/et_pb_text][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=”1″ admin_label=”Contacting eFlow” module_class=”title-subtitle-section” _builder_version=”4.7.6″ _module_preset=”default”][et_pb_row module_class=”title-subtitle-row with-bottom-border” _builder_version=”4.7.6″ _module_preset=”default”][et_pb_column type=”4_4″ module_class=”title-subtitle-column” _builder_version=”4.7.6″ _module_preset=”default”][et_pb_text admin_label=”Title” module_class=”title-subtitle-title” _builder_version=”4.7.6″ _module_preset=”default”]Contacting eFlow [\/et_pb_text][et_pb_text module_class=”black-text” _builder_version=”4.7.6″ _module_preset=”default” hover_enabled=”0″ sticky_enabled=”0″]<\/p>\n You can contact eFlow in the following ways:<\/p>\n [\/et_pb_text][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=”1″ admin_label=”Personal Data Processed by eFlow” module_class=”title-subtitle-section” _builder_version=”4.7.6″ _module_preset=”default”][et_pb_row module_class=”title-subtitle-row with-bottom-border” _builder_version=”4.7.6″ _module_preset=”default”][et_pb_column type=”4_4″ module_class=”title-subtitle-column” _builder_version=”4.7.6″ _module_preset=”default”][et_pb_text admin_label=”Title” module_class=”title-subtitle-title” _builder_version=”4.7.6″ _module_preset=”default” hover_enabled=”0″ sticky_enabled=”0″]Personal Data Processed by eFlow[\/et_pb_text][et_pb_text module_class=”black-text black-list” _builder_version=”4.7.6″ _module_preset=”default” hover_enabled=”0″ sticky_enabled=”0″]<\/p>\n The processing of personal data is required in order to provide toll road services to eFlow customers. eFlow may collect and process some or all of the following personal data in relation to you:<\/p>\n \u2022\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 full name<\/p>\n \u2022\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 contact details including your postal address, email address and contact telephone number<\/p>\n \u2022\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 licence plate number and captured image of same from M50 journey<\/p>\n \u2022\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 journey reference number<\/p>\n \u2022\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 tag provider and tag number<\/p>\n \u2022\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 credit card, debit card or direct debit details<\/p>\n \u2022\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 toll road passage information payment history<\/p>\n \u2022\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 correspondence and telephone conversation recordings with eFlow<\/p>\n<\/td>\n<\/tr>\n \u2022\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 full name<\/p>\n \u2022\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 postal address (and on occasion, your phone number and email address)<\/p>\n \u2022\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 licence plate number and captured image of same from M50 journey<\/p>\n \u2022\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 M50 passage information<\/p>\n \u2022\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 payment history<\/p>\n \u2022\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 correspondence and telephone conversation recordings with eFlow<\/p>\n<\/td>\n<\/tr>\n When you contact eFlow by phone, email or through the eFlow website, eFlow records details of those communications (e.g. correspondence records, web message, letter\/fax correspondence, phone call recordings including logs of phone calls, etc.) and any other details which you may provide<\/p>\n <\/p>\n<\/td>\n<\/tr>\n For the purpose of processing payments, eFlow may collect credit card or debit card details<\/p>\n <\/p>\n<\/td>\n<\/tr>\n \u2022\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 licence plate number and captured image from M50 journey<\/p>\n \u2022\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 journey reference number<\/p>\n \u2022\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 tag provider and tag number<\/p>\n <\/p>\n<\/td>\n<\/tr>\n \u00b7\u00a0\u00a0\u00a0\u00a0\u00a0 name and contact details (email address and mobile telephone number)<\/p>\n \u00b7\u00a0\u00a0\u00a0\u00a0\u00a0 account number (in the case of registered customers)<\/p>\n \u00b7\u00a0\u00a0\u00a0\u00a0\u00a0 type of vehicle<\/p>\n \u00b7\u00a0\u00a0\u00a0\u00a0\u00a0 details of account (in the case of registered customers)<\/p>\n \u00b7\u00a0\u00a0\u00a0\u00a0\u00a0 survey responses (including verbatim comments)<\/p>\n \u00b7\u00a0\u00a0\u00a0\u00a0\u00a0 licence plate number<\/p>\n <\/p>\n<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n <\/p>\n [\/et_pb_text][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=”1″ admin_label=”Sources of Personal Data” module_class=”title-subtitle-section” _builder_version=”4.7.6″ _module_preset=”default”][et_pb_row module_class=”title-subtitle-row with-bottom-border” _builder_version=”4.7.6″ _module_preset=”default”][et_pb_column type=”4_4″ module_class=”title-subtitle-column” _builder_version=”4.7.6″ _module_preset=”default”][et_pb_text admin_label=”Title” module_class=”title-subtitle-title” _builder_version=”4.7.6″ _module_preset=”default” hover_enabled=”0″ sticky_enabled=”0″]Sources of Personal Data[\/et_pb_text][et_pb_text module_class=”black-text black-list” _builder_version=”4.7.6″ _module_preset=”default” hover_enabled=”0″ sticky_enabled=”0″]<\/p>\n The personal data relating to you that eFlow holds is generally collected directly from you (e.g. when you use eFlow services). \u00a0As well as collecting information from you directly, eFlow may receive or collect information about you and your vehicle from the following sources:<\/p>\n [\/et_pb_text][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=”1″ admin_label=”Legal Bases” module_class=”title-subtitle-section” _builder_version=”4.7.6″ _module_preset=”default”][et_pb_row module_class=”title-subtitle-row with-bottom-border” _builder_version=”4.7.6″ _module_preset=”default”][et_pb_column type=”4_4″ module_class=”title-subtitle-column” _builder_version=”4.7.6″ _module_preset=”default”][et_pb_text admin_label=”Title” module_class=”title-subtitle-title” _builder_version=”4.7.6″ _module_preset=”default” hover_enabled=”0″ sticky_enabled=”0″]<\/p>\n [\/et_pb_text][et_pb_text module_class=”black-text black-list” _builder_version=”4.7.6″ _module_preset=”default” hover_enabled=”0″ sticky_enabled=”0″]<\/p>\n The personal data described above is used by us and by third party service providers acting on our behalf. The legal bases on which we collect, process and transfer your personal data for these purposes are:<\/p>\n [\/et_pb_text][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=”1″ admin_label=”Purpose of Processing and Legal Basis” module_class=”title-subtitle-section” _builder_version=”4.7.6″ _module_preset=”default”][et_pb_row module_class=”title-subtitle-row with-bottom-border” _builder_version=”4.7.6″ _module_preset=”default”][et_pb_column type=”4_4″ module_class=”title-subtitle-column” _builder_version=”4.7.6″ _module_preset=”default”][et_pb_text admin_label=”Title” module_class=”title-subtitle-title” _builder_version=”4.7.6″ _module_preset=”default” hover_enabled=”0″ sticky_enabled=”0″]<\/p>\n [\/et_pb_text][et_pb_text module_class=”black-text black-list” _builder_version=”4.7.6″ _module_preset=”default” hover_enabled=”0″ sticky_enabled=”0″]<\/p>\n eFlow processes personal data in order to:<\/p>\n Purposes<\/strong><\/p>\n<\/td>\n Categories of personal data<\/strong><\/p>\n<\/td>\n Legal bases<\/strong><\/p>\n<\/td>\n<\/tr>\n To ensure that payment is obtained from all road users using eFlow services in accordance with TII\u2019s statutory obligations<\/p>\n<\/td>\n Registered account data<\/p>\n <\/p>\n Unregistered account data<\/p>\n <\/p>\n Payment data<\/p>\n<\/td>\n Public Interest\/Official Authority, pursuant to section 59(1) of the Roads Act 1993 (as amended) and Bye-law 5 of the Bye-Laws for the M50 (between Junctions 6 and 7) (the \u201cM50 Bye-Laws<\/strong>\u201d)<\/p>\n <\/p>\n Contract (in relation to registered eFlow customers)<\/p>\n <\/p>\n<\/td>\n<\/tr>\n To outsource services to third party service providers<\/p>\n <\/p>\n<\/td>\n Registered account data<\/p>\n <\/p>\n Unregistered account data<\/p>\n <\/p>\n Communications data<\/p>\n <\/p>\n<\/td>\n Public Interest\/Official Authority, pursuant to section 63 of the Roads Act 1993 (as amended)<\/p>\n<\/td>\n<\/tr>\n To respond to queries and complaints<\/p>\n<\/td>\n Registered account data<\/p>\n <\/p>\n Unregistered account data<\/p>\n <\/p>\n Communications data<\/p>\n <\/p>\n<\/td>\n Contract (in relation to registered eFlow customers)<\/p>\n <\/p>\n Public Interest\/ Official Authority, pursuant to the Roads Act 1993 (as amended)<\/p>\n<\/td>\n<\/tr>\n To issue proceedings (civil and criminal) with respect to unpaid tolls<\/p>\n<\/td>\n Registered account data<\/p>\n <\/p>\n Unregistered account data<\/p>\n <\/p>\n Communications data<\/p>\n <\/p>\n Payment Data<\/p>\n <\/p>\n<\/td>\n Public Interest\/ Official Authority pursuant to sections 59(1) and 81(3)(b) of the Roads Act 1993 (as amended)<\/p>\n<\/td>\n<\/tr>\n To comply with TII\u2019s other statutory obligations<\/p>\n<\/td>\n Registered account data<\/p>\n <\/p>\n Unregistered account data<\/p>\n <\/p>\n Communications data<\/p>\n <\/p>\n Payment data<\/p>\n <\/p>\n<\/td>\n Legal Obligations under Part V of the Roads Act 1993 (as amended) and the M50 Bye-Laws<\/p>\n <\/p>\n<\/td>\n<\/tr>\n Where you are a registered eFlow customer, to maintain your account<\/p>\n<\/td>\n Registered account data<\/p>\n<\/td>\n Performance of a contract<\/p>\n<\/td>\n<\/tr>\n Exempt vehicle data<\/p>\n<\/td>\n Exempt Vehicle Data<\/p>\n<\/td>\n Public Interest\/Official Authority, pursuant to section 62 of the Roads Act 1993 (as amended) and Bye-law 12 of the M50 Bye-Laws<\/p>\n <\/p>\n<\/td>\n<\/tr>\n To undertake customer satisfaction surveys<\/p>\n<\/td>\n Registered account data<\/p>\n <\/p>\n Unregistered account data<\/p>\n <\/p>\n Fleet accounts<\/p>\n<\/td>\n Public Interest\/ Official Authority, pursuant to the Roads Act 1993 (as amended) \u2013 participation in surveys is entirely voluntary<\/p>\n<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n The legal basis on which we collect, process and transfer special categories of data relating to you (e.g. data relating to health) in the manner described above are that Public Interest and Consent (specifically, your explicit consent to such processing).<\/p>\n The legal basis for processing your personal data for the purposes of criminal proceedings is TII\u2019s performance of its statutory functions with regard to the prevention, investigation, detection or prosecution of criminal offences or the execution of criminal penalties in connection with unpaid tolls.<\/p>\n [\/et_pb_text][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=”1″ admin_label=”Transfers Abroad” module_class=”title-subtitle-section” _builder_version=”4.7.6″ _module_preset=”default”][et_pb_row module_class=”title-subtitle-row with-bottom-border” _builder_version=”4.7.6″ _module_preset=”default”][et_pb_column type=”4_4″ module_class=”title-subtitle-column” _builder_version=”4.7.6″ _module_preset=”default”][et_pb_text admin_label=”Title” module_class=”title-subtitle-title” _builder_version=”4.7.6″ _module_preset=”default” hover_enabled=”0″ sticky_enabled=”0″]Transfers Abroad[\/et_pb_text][et_pb_text module_class=”black-text” _builder_version=”4.7.6″ _module_preset=”default” hover_enabled=”0″ sticky_enabled=”0″]<\/p>\n In connection with the above, eFlow may transfer your personal data outside the European Economic Area to service providers in India and the United States of America, both of which are jurisdictions which are not recognised by the European Commission as providing an equivalent level of protection for personal data as is provided for in the European Union. In such circumstances, \u00a0eFlow\u00a0 ensures that appropriate measures are in place to comply with its obligations under applicable law governing such transfers.\u00a0 One such measure is entering into a contract governing the transfer which contains the \u2018standard contractual clauses\u2019 approved for this purpose by the European Commission. \u00a0Currently, these standard contractual clauses are the basis on which eFlow ensures that transfers can be made in a manner which is compliant with applicable data protection law.<\/p>\n\n
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\n Personal data category<\/strong><\/td>\n Description <\/strong><\/td>\n<\/tr>\n \n Registered account data (i.e. toll road users with a registered eFlow account)<\/td>\n \n \n Unregistered account data (i.e. toll road users who have not registered an account with eFlow)<\/td>\n \n \n Communications data<\/td>\n \n \n Payments data<\/td>\n \n \n Exempt Vehicle data<\/td>\n \n \n Customer Satisfaction Survey data<\/td>\n \n \n
Legal Bases<\/h1>\n
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Purpose of Processing Activities and Legal Bases<\/h1>\n
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\n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n