{"id":227111,"date":"2021-10-11T18:06:04","date_gmt":"2021-10-11T17:06:04","guid":{"rendered":"https:\/\/eflow2021.wpengine.com\/?page_id=227111"},"modified":"2024-03-11T15:20:14","modified_gmt":"2024-03-11T15:20:14","slug":"contact-us","status":"publish","type":"page","link":"https:\/\/eflow2021.wpengine.com\/contact-us","title":{"rendered":"Contact us"},"content":{"rendered":"<p>[et_pb_section fb_built=&#8221;1&#8243; fullwidth=&#8221;on&#8221; admin_label=&#8221;Blue Header&#8221; module_id=&#8221;header-home-section&#8221; module_class=&#8221;blue-header&#8221; _builder_version=&#8221;4.7.6&#8243; background_image=&#8221;https:\/\/eflow2021.wpengine.com\/wp-content\/uploads\/2021\/02\/Asset-1.png&#8221; background_size=&#8221;initial&#8221; custom_padding=&#8221;0px||||false|false&#8221; global_module=&#8221;225827&#8243; saved_tabs=&#8221;all&#8221; collapsed=&#8221;off&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_fullwidth_header title=&#8221;@ET-DC@eyJkeW5hbWljIjp0cnVlLCJjb250ZW50IjoicG9zdF90aXRsZSIsInNldHRpbmdzIjp7ImJlZm9yZSI6IiIsImFmdGVyIjoiIn19@&#8221; header_fullscreen=&#8221;on&#8221; button_one_url=&#8221;\/about\/&#8221; admin_label=&#8221;Page Name&#8221; module_id=&#8221;fullwidth-hero&#8221; module_class=&#8221;kb-zoomout&#8221; _builder_version=&#8221;4.16&#8243; _dynamic_attributes=&#8221;title&#8221; title_font_size=&#8221;70px&#8221; background_enable_color=&#8221;off&#8221; background_enable_image=&#8221;off&#8221; min_height=&#8221;400px&#8221; custom_margin=&#8221;||||false|false&#8221; background_last_edited=&#8221;on|desktop&#8221; global_colors_info=&#8221;{}&#8221;][\/et_pb_fullwidth_header][et_pb_fullwidth_code module_class=&#8221;you-first-blue-image&#8221; _builder_version=&#8221;4.16&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;]<img decoding=\"async\" src=\"\/wp-content\/uploads\/2021\/05\/you_first_blue-8.png\" alt=\"eFlow you first\">[\/et_pb_fullwidth_code][\/et_pb_section][et_pb_section fb_built=&#8221;1&#8243; module_class=&#8221;wide-section topics-section-contact&#8221; _builder_version=&#8221;4.16&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_row column_structure=&#8221;2_5,3_5&#8243; _builder_version=&#8221;4.16&#8243; _module_preset=&#8221;default&#8221; collapsed=&#8221;off&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_column type=&#8221;2_5&#8243; module_class=&#8221;contact-left-column&#8221; _builder_version=&#8221;4.16&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_text admin_label=&#8221;How can we help?&#8221; module_class=&#8221;c-navy&#8221; _builder_version=&#8221;4.16&#8243; _module_preset=&#8221;default&#8221; text_font=&#8221;|800|||||||&#8221; text_font_size=&#8221;1.5em&#8221; custom_margin=&#8221;||0px||false|false&#8221; global_colors_info=&#8221;{}&#8221;]How can we help?[\/et_pb_text][et_pb_code _builder_version=&#8221;4.16&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<div class=\"topics-section\" style=\"display:flex;\"><!-- [et_pb_line_break_holder] -->  <label for=\"contact-us-topics\">Got a question? Select a topic below.<\/label><!-- [et_pb_line_break_holder] --><select id=\"contact-us-topics\"><!-- [et_pb_line_break_holder] --><option>I have a question about<\/option><!-- [et_pb_line_break_holder] --><option value=\"\/faqs\/the-m50-toll-road\">The M50 Toll Road<\/option><!-- [et_pb_line_break_holder] --><option value=\"\/faqs\/car-rental-information\">Car Rental Information<\/option><!-- [et_pb_line_break_holder] --><option value=\"\/faqs\/tourist-information\">Tourist Information<\/option><!-- [et_pb_line_break_holder] --><option value=\"\/faqs\/penalties\">Penalties<\/option><!-- [et_pb_line_break_holder] --><option value=\"\/faqs\/my-journey\">My Journey<\/option><!-- [et_pb_line_break_holder] --><option value=\"\/faqs\/signing-up\">Signing Up<\/option><!-- [et_pb_line_break_holder] --><option value=\"\/faqs\/my-account\">My Account<\/option><!-- [et_pb_line_break_holder] --><option value=\"\/faqs\/vehicles-tags\">Vehicles and Tags<\/option><!-- [et_pb_line_break_holder] --><option value=\"\/faqs\/balance-statements\">Balance and Statements<\/option><!-- [et_pb_line_break_holder] --><option value=\"\/faqs\/payments\">Payments<\/option><!-- [et_pb_line_break_holder] --><option value=\"\/faqs\/fleet-and-business-faqs\">Fleet and Business<\/option><!-- [et_pb_line_break_holder] --><\/select><!-- [et_pb_line_break_holder] --><\/div>\n<p>[\/et_pb_code][\/et_pb_column][et_pb_column type=&#8221;3_5&#8243; _builder_version=&#8221;4.16&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_text admin_label=&#8221;Most popular help topics&#8221; module_class=&#8221;c-navy popular-topics&#8221; _builder_version=&#8221;4.16&#8243; _module_preset=&#8221;default&#8221; text_font=&#8221;|800|||||||&#8221; text_font_size=&#8221;1.5em&#8221; text_line_height=&#8221;1.5em&#8221; custom_margin=&#8221;||0px||false|false&#8221; global_colors_info=&#8221;{}&#8221;]Most popular help topics[\/et_pb_text][et_pb_text admin_label=&#8221;All Topics&#8221; module_class=&#8221;all-topics c-navy&#8221; _builder_version=&#8221;4.16&#8243; _dynamic_attributes=&#8221;link_option_url&#8221; _module_preset=&#8221;default&#8221; text_font_size=&#8221;1.1em&#8221; text_line_height=&#8221;1.5em&#8221; custom_margin=&#8221;||0px||false|false&#8221; link_option_url=&#8221;@ET-DC@eyJkeW5hbWljIjp0cnVlLCJjb250ZW50IjoicG9zdF9saW5rX3VybF9wYWdlIiwic2V0dGluZ3MiOnsicG9zdF9pZCI6IjIyNzUxNiJ9fQ==@&#8221; global_colors_info=&#8221;{}&#8221;]All Topics   >[\/et_pb_text][et_pb_accordion admin_label=&#8221;Accordion&#8221; module_class=&#8221;contact-us-accordion&#8221; _builder_version=&#8221;4.24.0&#8243; _module_preset=&#8221;default&#8221; hover_enabled=&#8221;0&#8243; global_colors_info=&#8221;{}&#8221; sticky_enabled=&#8221;0&#8243;][et_pb_accordion_item title=&#8221;first accordion&#8221; open=&#8221;on&#8221; _builder_version=&#8221;4.16&#8243; _module_preset=&#8221;default&#8221; custom_css_main_element=&#8221;display:none;&#8221; global_colors_info=&#8221;{}&#8221;][\/et_pb_accordion_item][et_pb_accordion_item title=&#8221;How can I view my statements&#8221; _builder_version=&#8221;4.16&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221; open=&#8221;off&#8221;]<\/p>\n<p>If you select to receive your statements by email, every month we\u2019ll email you a link to your statement. You will need your eFlow username and password to access it.<\/p>\n<p>Only invoices\/statements from August 2021 onwards are readily available. <b>\u00a0<\/b>Please contact us through one of the ways below if you can\u2019t access the one(s) you require.<\/p>\n<p>You can also view your statement online by logging into your account on eflow.ie:<\/p>\n<ol>\n<li>Login\u00a0 to your eFlow account with your username and password.<\/li>\n<li>Click on the \u201cinvoices and payments\u201d section to view your statements.<\/li>\n<li>Scroll down and select the date ranges of the statement you would like to view.<\/li>\n<li>Select the \u2018page\u2019 <img loading=\"lazy\" decoding=\"async\" class=\"wp-image-227712 alignnone size-full\" src=\"https:\/\/eflow2021.wpengine.com\/wp-content\/uploads\/2022\/09\/page-icon.png\" alt=\"page icon\" width=\"19\" height=\"20\" \/>icon to view your statement online. In order to download the invoice correctly, the user must be using Chrome &amp; have pop-ups <u>enabled.<\/u><\/li>\n<li>If you wish to download your statement for further use, click the page icon which will generate a PDF of your statement. From here, you can download or print your statement.<\/li>\n<li>If you would like to view a history of invoices issued during your selected date range, select \u2018Download CSV\u2019, \u2018Download Excel\u2019, or \u2018Download PDF\u2019 to download your list of invoices in the respective format chosen.<\/li>\n<\/ol>\n<p>Please note statements issued to your account prior to our systems upgrade on August 7th 2021, are not readily available. If you need access to these statements, please contact our customer service team.<\/p>\n<p>For help finding your statement, please visit our guide\u00a0<a href=\"https:\/\/www.eflow.ie\/wp-content\/uploads\/2021\/11\/How-to-View-your-Statement.pdf\" target=\"_blank\" rel=\"attachment noopener wp-att-227283\">here<\/a>.<\/p>\n<p><span class=\"TextRun SCXP68010798 BCX0\" lang=\"DE-DE\" xml:lang=\"DE-DE\" data-usefontface=\"false\" data-contrast=\"none\"><span class=\"SpellingError SCXP68010798 BCX0\">We\u2019ve<\/span><\/span><span class=\"TextRun SCXP68010798 BCX0\" lang=\"DE-DE\" xml:lang=\"DE-DE\" data-usefontface=\"false\" data-contrast=\"none\"><span class=\"NormalTextRun SCXP68010798 BCX0\">\u00a0<\/span><\/span><span class=\"TextRun SCXP68010798 BCX0\" lang=\"DE-DE\" xml:lang=\"DE-DE\" data-usefontface=\"false\" data-contrast=\"none\"><span class=\"SpellingError SCXP68010798 BCX0\">updated<\/span><\/span><span class=\"TextRun SCXP68010798 BCX0\" lang=\"DE-DE\" xml:lang=\"DE-DE\" data-usefontface=\"false\" data-contrast=\"none\"><span class=\"NormalTextRun SCXP68010798 BCX0\">\u00a0<\/span><\/span><span class=\"TextRun SCXP68010798 BCX0\" lang=\"DE-DE\" xml:lang=\"DE-DE\" data-usefontface=\"false\" data-contrast=\"none\"><span class=\"SpellingError SCXP68010798 BCX0\">our<\/span><\/span><span class=\"TextRun SCXP68010798 BCX0\" lang=\"DE-DE\" xml:lang=\"DE-DE\" data-usefontface=\"false\" data-contrast=\"none\"><span class=\"NormalTextRun SCXP68010798 BCX0\">\u00a0<\/span><\/span><span class=\"TextRun SCXP68010798 BCX0\" lang=\"DE-DE\" xml:lang=\"DE-DE\" data-usefontface=\"false\" data-contrast=\"none\"><span class=\"SpellingError SCXP68010798 BCX0\">eFlow<\/span><\/span><span class=\"TextRun SCXP68010798 BCX0\" lang=\"DE-DE\" xml:lang=\"DE-DE\" data-usefontface=\"false\" data-contrast=\"none\"><span class=\"NormalTextRun SCXP68010798 BCX0\">\u00a0<\/span><\/span><span class=\"TextRun SCXP68010798 BCX0\" lang=\"DE-DE\" xml:lang=\"DE-DE\" data-usefontface=\"false\" data-contrast=\"none\"><span class=\"SpellingError SCXP68010798 BCX0\">statement<\/span><\/span><span class=\"TextRun SCXP68010798 BCX0\" lang=\"DE-DE\" xml:lang=\"DE-DE\" data-usefontface=\"false\" data-contrast=\"none\"><span class=\"NormalTextRun SCXP68010798 BCX0\">.\u00a0<\/span><\/span><span class=\"TextRun SCXP68010798 BCX0\" lang=\"DE-DE\" xml:lang=\"DE-DE\" data-usefontface=\"false\" data-contrast=\"none\"><span class=\"SpellingError SCXP68010798 BCX0\">For<\/span><\/span><span class=\"TextRun SCXP68010798 BCX0\" lang=\"DE-DE\" xml:lang=\"DE-DE\" data-usefontface=\"false\" data-contrast=\"none\"><span class=\"NormalTextRun SCXP68010798 BCX0\">\u00a0<\/span><\/span><span class=\"TextRun SCXP68010798 BCX0\" lang=\"DE-DE\" xml:lang=\"DE-DE\" data-usefontface=\"false\" data-contrast=\"none\"><span class=\"SpellingError SCXP68010798 BCX0\">help<\/span><\/span><span class=\"TextRun SCXP68010798 BCX0\" lang=\"DE-DE\" xml:lang=\"DE-DE\" data-usefontface=\"false\" data-contrast=\"none\"><span class=\"NormalTextRun SCXP68010798 BCX0\">\u00a0<\/span><\/span><span class=\"TextRun SCXP68010798 BCX0\" lang=\"DE-DE\" xml:lang=\"DE-DE\" data-usefontface=\"false\" data-contrast=\"none\"><span class=\"SpellingError SCXP68010798 BCX0\">understanding<\/span><\/span><span class=\"TextRun SCXP68010798 BCX0\" lang=\"DE-DE\" xml:lang=\"DE-DE\" data-usefontface=\"false\" data-contrast=\"none\"><span class=\"NormalTextRun SCXP68010798 BCX0\">\u00a0<\/span><\/span><span class=\"TextRun SCXP68010798 BCX0\" lang=\"DE-DE\" xml:lang=\"DE-DE\" data-usefontface=\"false\" data-contrast=\"none\"><span class=\"SpellingError SCXP68010798 BCX0\">your<\/span><\/span><span class=\"TextRun SCXP68010798 BCX0\" lang=\"DE-DE\" xml:lang=\"DE-DE\" data-usefontface=\"false\" data-contrast=\"none\"><span class=\"NormalTextRun SCXP68010798 BCX0\">\u00a0<\/span><\/span><span class=\"TextRun SCXP68010798 BCX0\" lang=\"DE-DE\" xml:lang=\"DE-DE\" data-usefontface=\"false\" data-contrast=\"none\"><span class=\"SpellingError SCXP68010798 BCX0\">statement<\/span><\/span><span class=\"TextRun SCXP68010798 BCX0\" lang=\"DE-DE\" xml:lang=\"DE-DE\" data-usefontface=\"false\" data-contrast=\"none\"><span class=\"NormalTextRun SCXP68010798 BCX0\">\u00a0<\/span><\/span><span class=\"TextRun SCXP68010798 BCX0\" lang=\"DE-DE\" xml:lang=\"DE-DE\" data-usefontface=\"false\" data-contrast=\"none\"><span class=\"SpellingError SCXP68010798 BCX0\">click<\/span><\/span><span class=\"TextRun SCXP68010798 BCX0\" lang=\"DE-DE\" xml:lang=\"DE-DE\" data-usefontface=\"false\" data-contrast=\"none\"><span class=\"NormalTextRun SCXP68010798 BCX0\">\u00a0<a href=\"https:\/\/www.eflow.ie\/wp-content\/uploads\/2021\/10\/Your-statement-explained.pdf\" target=\"_blank\" rel=\"attachment noopener wp-att-227263\">here<\/a>.<\/span><\/span><\/p>\n<p>\u200b<\/p>\n<p>[\/et_pb_accordion_item][et_pb_accordion_item title=&#8221;Switching tags between vehicles&#8221; _builder_version=&#8221;4.24.0&#8243; _module_preset=&#8221;default&#8221; hover_enabled=&#8221;0&#8243; global_colors_info=&#8221;{}&#8221; open=&#8221;off&#8221; sticky_enabled=&#8221;0&#8243;]<\/p>\n<p>If you want to switch your tag to a different vehicle:<\/p>\n<ol>\n<li>Login to your eFlow account with your username and password.<\/li>\n<li>Select \u2018My Vehicles\u2019 on the account overview page.<\/li>\n<li>Select the \u2018cog\u2019<img loading=\"lazy\" decoding=\"async\" class=\"wp-image-228833 alignnone \" src=\"https:\/\/eflow2021.wpengine.com\/wp-content\/uploads\/2024\/03\/cog.png\" alt=\"\" width=\"21\" height=\"18\" \/>icon beside the vehicle you wish to switch the tag from to another vehicle.<\/li>\n<li>Press &#8216;Reallocate Tag&#8217; and select the vehicle you wish to switch your tag to.<\/li>\n<li>Read the information and press &#8216;Reallocate Tag&#8217; to confirm.<\/li>\n<\/ol>\n<p>You have now successfully switched the tag and a new tag holder will be delivered to your postal address.<\/p>\n<p>If for any reason you cannot switch your tag successfully, please\u00a0<a href=\"https:\/\/www.eflow.ie\/contact-us\/\">contact us<\/a>.<\/p>\n<p>[\/et_pb_accordion_item][et_pb_accordion_item title=&#8221;I can&#8217;t log in&#8221; _builder_version=&#8221;4.16&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221; open=&#8221;off&#8221;]<\/p>\n<p>There are a number of reasons why you can\u2019t log in to eFlow.ie:<\/p>\n<ol>\n<li>Account is closed or pending close. If your account is closed or pending close, you will not be able to log in to eFlow.ie<\/li>\n<li>Wrong username or password.<\/li>\n<\/ol>\n<p>If you are experiencing difficulties in accessing your account, you can retrieve your username or reset your password at the login screen or by contacting our customer service agents.<\/p>\n<p>To retrieve your username, you will need your account number, mobile number and email address. If all of your information matches what we have on file, we will send an email to the address listed on your account with your username.<\/p>\n<p>To reset your password, you will need your username. If this matches what we have on file, we will send you an email with a temporary password. If the email address on the account is no longer in use, you can contact us through one of our communication channels\u00a0<a href=\"https:\/\/www.eflow.ie\/contact-us\">here<\/a>\u00a0to restore access to your account.<\/p>\n<p>[\/et_pb_accordion_item][et_pb_accordion_item title=&#8221;Why is my account suspended?&#8221; _builder_version=&#8221;4.16&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221; open=&#8221;off&#8221;]<\/p>\n<p>Your account has become suspended because we were not able to successfully take payment from your registered payment method on two occasions.<\/p>\n<p>Please note: Due to account suspension, journeys cannot be added to the registered account. If a tag registered account becomes suspended, the tag will become inactive and will not work on the M50 toll or any other toll roads. Any M50 journeys made by your vehicle(s) while your account is suspended will be charged at the unregistered rate. This means that you will have to pay your toll by the following day 8pm deadline to avoid late penalties. At toll booths, you will have to stop and pay at the booth if your account is suspended.<\/p>\n<p>[\/et_pb_accordion_item][et_pb_accordion_item title=&#8221;How can I pay my penalty once I receive my letter&#8221; _builder_version=&#8221;4.16&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221; open=&#8221;off&#8221;]<\/p>\n<p>Once you have received your penalty notice, the process is straight forward. Visit eFlow.ie and select\u00a0<a href=\"https:\/\/www.eflow.ie\/i-want-to\/pay-a-penalty\/\">Pay a Penalty<\/a>. You can also bring your penalty letter to any Payzone retail outlet and pay the outstanding balance there.<\/p>\n<p>[\/et_pb_accordion_item][\/et_pb_accordion][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=&#8221;1&#8243; admin_label=&#8221;Bottom Links&#8221; module_class=&#8221;contact-us-link-blocks wide-section&#8221; _builder_version=&#8221;4.16&#8243; _module_preset=&#8221;default&#8221; background_enable_image=&#8221;off&#8221; collapsed=&#8221;off&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_row column_structure=&#8221;1_4,1_4,1_4,1_4&#8243; module_class=&#8221;boxed-row contact-us-link-blocks-row-contact&#8221; _builder_version=&#8221;4.16&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_column type=&#8221;1_4&#8243; _builder_version=&#8221;4.16&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_blurb title=&#8221;Chat to us&#8221; alt=&#8221;eFlow Live Chat icon&#8221; admin_label=&#8221;Chat to an Agent&#8221; module_id=&#8221;contact-us-webchat&#8221; module_class=&#8221;blue-gradient-diagonal contact-us-links-block&#8221; _builder_version=&#8221;4.24.0&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;]Live Webchat with the eFlow team<\/p>\n<div class=\"cx-icon\"><svg version=\"1.1\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" xmlns:xlink=\"http:\/\/www.w3.org\/1999\/xlink\" xml:space=\"preserve\" viewBox=\"0 0 100 100\" style=\"width:40px;position: absolute;top: 0;right: 0;\"><g class=\"cx-svg-icon-tone1\"><path d=\"M25,54.1677083 L75,54.1677083 L75,50.0005208 L25,50.0005208 L25,54.1677083 Z M25,37.5005208 L75,37.5005208 L75,33.3333333 L25,33.3333333 L25,37.5005208 Z M42.03125,95.8333333 L37.5,95.8333333 L37.5,91.6661458 L42.03125,91.6661458 C48.721875,91.6661458 54.7375,87.9489583 57.7296875,81.9645833 L60.6359375,76.1520833 C60.9890625,75.4458333 61.7109375,75.0005208 62.5,75.0005208 L64.5828125,75.0005208 C81.8140625,75.0005208 95.8328125,60.9817708 95.8328125,43.7505208 C95.8328125,26.5192708 81.8140625,12.5005208 64.5828125,12.5005208 L35.415625,12.5005208 C18.184375,12.5005208 4.165625,26.5192708 4.165625,43.7505208 C4.165625,60.9817708 18.184375,75.0005208 35.415625,75.0005208 L37.5,75.0005208 L37.5,79.1661458 L35.415625,79.1661458 C15.8875,79.1661458 0,63.2786458 0,43.7505208 C0,24.2208333 15.8875,8.33333333 35.415625,8.33333333 L64.5828125,8.33333333 C84.1109375,8.33333333 100,24.2208333 100,43.7505208 C100,63.2786458 84.1109375,79.1661458 64.5828125,79.1661458 L63.7875,79.1661458 L61.45625,83.8286458 C57.753125,91.2333333 50.3109375,95.8333333 42.03125,95.8333333 L42.03125,95.8333333 Z\" style=\"stroke: white;fill: white;\"><\/path><\/g><\/svg><\/div>\n<p>[\/et_pb_blurb][\/et_pb_column][et_pb_column type=&#8221;1_4&#8243; _builder_version=&#8221;4.16&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_blurb title=&#8221;Call us&#8221; admin_label=&#8221;Reach us by Phone&#8221; module_class=&#8221;turquoise-gradient-diagonal contact-us-links-block&#8221; _builder_version=&#8221;4.16&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<p><a style=\"color: #ffff;\" href=\"tel:0818501050\">0818 50 10 50<\/a><\/p>\n<p>International:<br \/><a style=\"color: #ffff;\" href=\"tel:+35314610122\">+353 1 4610122<\/a><\/p>\n<p>[\/et_pb_blurb][\/et_pb_column][et_pb_column type=&#8221;1_4&#8243; _builder_version=&#8221;4.16&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_blurb title=&#8221;Appeal a penalty&#8221; url=&#8221;\/i-want-to\/appeal-penalty&#8221; admin_label=&#8221;Send us a Query&#8221; module_class=&#8221;purple-gradient-diagonal contact-us-links-block&#8221; _builder_version=&#8221;4.16&#8243; _module_preset=&#8221;default&#8221; link_option_url=&#8221;\/i-want-to\/appeal-penalty&#8221; global_colors_info=&#8221;{}&#8221;]<a href=\"\/i-want-to\/appeal-penalty\">Appeal a penalty<\/a> you have received[\/et_pb_blurb][\/et_pb_column][et_pb_column type=&#8221;1_4&#8243; _builder_version=&#8221;4.16&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_blurb title=&#8221;Email us&#8221; admin_label=&#8221;Write us an email&#8221; module_id=&#8221;eflow-contact-email-us&#8221; module_class=&#8221;navy-gradient-diagonal contact-us-links-block email contact-us-page&#8221; _builder_version=&#8221;4.24.0&#8243; _module_preset=&#8221;default&#8221; link_option_url_new_window=&#8221;on&#8221; global_colors_info=&#8221;{}&#8221;]Please include: name, vehicle registration number, first line of address, vehicle ownership and account authorisation[\/et_pb_blurb][\/et_pb_column][\/et_pb_row][et_pb_row module_class=&#8221;contact-note-text-section&#8221; _builder_version=&#8221;4.16&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_column type=&#8221;4_4&#8243; _builder_version=&#8221;4.16&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_text disabled_on=&#8221;on|on|on&#8221; admin_label=&#8221;Christmas Opening Hours&#8221; module_class=&#8221;c-navy&#8221; _builder_version=&#8221;4.16&#8243; _module_preset=&#8221;default&#8221; text_font_size=&#8221;1em&#8221; text_orientation=&#8221;center&#8221; disabled=&#8221;on&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<p>Please see our opening hours over the holiday period below:<\/p>\n<p>December 22nd and 23rd: 09:00 &#8211; 18:00<br \/>December 24th: 10:00 &#8211; 16:00<br \/><strong>December 25th and 26th: Closed<\/strong><br \/>December 27th, 28th, 29th and 30th: 09:00 &#8211; 18:00<br \/>December 31st: 10:00 &#8211; 16:00<br \/>January 1st and 2nd: 10:00 &#8211; 18:00<\/p>\n<p>Postal address: eFlow, PO Box 13294, South City DSU, Cork.<\/p>\n<p>[\/et_pb_text][et_pb_text disabled_on=&#8221;off|off|off&#8221; admin_label=&#8221;Opening Hours&#8221; module_class=&#8221;c-navy&#8221; _builder_version=&#8221;4.16&#8243; _module_preset=&#8221;default&#8221; text_font_size=&#8221;1em&#8221; text_orientation=&#8221;center&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<p>Our offices are open Monday to Friday 08:00 \u2013 21:00 Saturday and Sunday 10:00 \u2013 18:30<br \/>Postal address: eFlow, PO Box 13294, South City DSU, Cork, Freepost FCK7528.<\/p>\n<p>[\/et_pb_text][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=&#8221;1&#8243; disabled_on=&#8221;on|on|on&#8221; module_class=&#8221;email-popup-section contact-us-page&#8221; _builder_version=&#8221;4.16&#8243; _module_preset=&#8221;default&#8221; disabled=&#8221;on&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_row admin_label=&#8221;Email confirmation popup&#8221; module_class=&#8221;email-popup-row&#8221; _builder_version=&#8221;4.16&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_column type=&#8221;4_4&#8243; module_class=&#8221;blue-gradient-diagonal&#8221; _builder_version=&#8221;4.16&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_text disabled_on=&#8221;on|on|on&#8221; module_class=&#8221;email-popup-text&#8221; _builder_version=&#8221;4.16&#8243; _module_preset=&#8221;default&#8221; disabled=&#8221;on&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<h2>Important<\/h2>\n<p>Please ensure that you include your vehicle registration number or eflow account number at the top of your email to ensure a quick response.<\/p>\n<p>[\/et_pb_text][et_pb_text module_class=&#8221;email-popup-text&#8221; _builder_version=&#8221;4.16&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<h2>First let&#8217;s get your details:<\/h2>\n<p>[\/et_pb_text][et_pb_code _builder_version=&#8221;4.16&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<form id=\"contact-us-form\" class=\"contactus contact-us-page\" method=\"post\" action=\"<?php echo($_SERVER['PHP_SELF']) ?>&#8220;><!-- [et_pb_line_break_holder] -->  <span data-field=\"name\" class=\"mandatory-message\">This field is mandatory<\/span><!-- [et_pb_line_break_holder] -->  <input class=\"eflow-field name mandatory\" type=\"text\" id=\"form-name\" name=\"name\" placeholder=\"Full Name*\" ><!-- [et_pb_line_break_holder] -->  <label for=\"form-name\">Full Name<\/label><!-- [et_pb_line_break_holder] -->  <!-- [et_pb_line_break_holder] -->  <span data-field=\"vehicle\" class=\"mandatory-message\">This field is mandatory<\/span><!-- [et_pb_line_break_holder] -->  <input class=\"eflow-field vehicle mandatory\" type=\"text\" id=\"form-vehicle\" name=\"vehicle\" placeholder=\"Vehicle Registration*\"><!-- [et_pb_line_break_holder] -->  <label for=\"form-vehicle\">Vehicle Registration<\/label><!-- [et_pb_line_break_holder] --><!-- [et_pb_line_break_holder] -->  <input class=\"eflow-field phone\"type=\"text\" id=\"form-phone\" name=\"phone\" placeholder=\"Phone Number\"><!-- [et_pb_line_break_holder] -->  <label for=\"form-phone\">Phone<\/label><!-- [et_pb_line_break_holder] -->  <!-- [et_pb_line_break_holder] -->  <span data-field=\"form-subject\" class=\"mandatory-message\">Select the query type<\/span><!-- [et_pb_line_break_holder] -->\t<select class=\"eflow-field subject\" id=\"form-subject\" name=\"form-subject\" maxlength=\"100\" placeholder=\"Query type...*\"><!-- [et_pb_line_break_holder] --><option class=\"subject-placeholder\" text=\"Query type\" value=\"query type\" selected=\"selected\">Query type&#8230;<\/option><!-- [et_pb_line_break_holder] --><option text=\"Take payment\" value=\"Take payment\">Take payment<\/option><!-- [et_pb_line_break_holder] --><option text=\"Update vehicles on the account\" value=\"Update vehicles on the account\">Update vehicles on the account<\/option><!-- [et_pb_line_break_holder] --><option text=\"Tag management\" value=\"Tag management\">Tag management<\/option><!-- [et_pb_line_break_holder] --><option text=\"Account Update\" value=\"Account Update\">Account Update<\/option><!-- [et_pb_line_break_holder] --><option text=\"Issue additional statement\" value=\"Issue additional statement\">Issue additional statement<\/option><!-- [et_pb_line_break_holder] --><option text=\"General enquiry\" value=\"General enquiry\">General enquiry<\/option><!-- [et_pb_line_break_holder] --><option text=\"Account creation\" value=\"Account creation\">Account creation<\/option><!-- [et_pb_line_break_holder] --><option text=\"Account closure\" value=\"Account closure\">Account closure<\/option><!-- [et_pb_line_break_holder] --><option text=\"Generic case creation\" value=\"Generic case creation\">Generic case creation<\/option><!-- [et_pb_line_break_holder] --><option text=\"Dispute transaction\" value=\"Dispute transaction\">Dispute transaction<\/option><!-- [et_pb_line_break_holder] --><option text=\"Dispute penalty\" value=\"Dispute penalty\">Dispute penalty<\/option><!-- [et_pb_line_break_holder] --><option text=\"Dispute fees\" value=\"Dispute fees\">Dispute fees<\/option><!-- [et_pb_line_break_holder] --><option text=\"Dispute payment\" value=\"Dispute payment\">Dispute payment<\/option><!-- [et_pb_line_break_holder] --><option text=\"Complaint\" value=\"Complaint\">Complaint<\/option><!-- [et_pb_line_break_holder] --><option text=\"Other\" value=\"Other\">Other<\/option><!-- [et_pb_line_break_holder] -->  <\/select><!-- [et_pb_line_break_holder] -->  <label for=\"form-subject\">Subject<\/label><!-- [et_pb_line_break_holder] --> <!-- [et_pb_line_break_holder] -->  <\/p>\n<div class=\"ownership-wrapper\"><!-- [et_pb_line_break_holder] -->    <input class=\"eflow-field ownership\" id=\"form-ownership\" type=\"checkbox\" name=\"ownership\"><!-- [et_pb_line_break_holder] -->  \t<label class=\"form-ownership-label\" for=\"form-ownership\"><!-- [et_pb_line_break_holder] -->    \t<span style=\"font-size:13px\">I am the registered vehicle owner<\/span><!-- [et_pb_line_break_holder] -->  \t<\/label>  \t<!-- [et_pb_line_break_holder] -->  <\/div>\n<p><!-- [et_pb_line_break_holder] -->  <\/p>\n<div class=\"ownership-wrapper\"><!-- [et_pb_line_break_holder] -->    <input class=\"eflow-field ownership\" id=\"form-eflow-account\" type=\"checkbox\" name=\"account\"><!-- [et_pb_line_break_holder] -->  \t<label class=\"form-ownership-label\" for=\"form-eflow-account\"><!-- [et_pb_line_break_holder] -->    \t<span style=\"font-size:13px\">I have an eFlow account<\/span><!-- [et_pb_line_break_holder] -->  \t<\/label>  \t<!-- [et_pb_line_break_holder] -->  <\/div>\n<p><!-- [et_pb_line_break_holder] -->  <\/p>\n<div class=\"buttons-wrapper\"><!-- [et_pb_line_break_holder] -->    <!--<input class=\"e-btn grey-gradient cancel\" type=\"cancel\" value=\"Cancel\" id=\"contact-us-email-cancel\">--><!-- [et_pb_line_break_holder] -->    <input class=\"e-btn turquoise-gradient-vertical submit\" type=\"submit\" value=\"Email\" id=\"contact-us-email-submit\"><!-- [et_pb_line_break_holder] -->  <\/div>\n<p><!-- [et_pb_line_break_holder] -->  <!-- [et_pb_line_break_holder] --><\/form>\n<p>[\/et_pb_code][et_pb_text module_class=&#8221;email-popup-close&#8221; _builder_version=&#8221;4.16&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;]X[\/et_pb_text][et_pb_button button_url=&#8221;mailto:info@eflow.ie?subject=%22Enquiry%20from%20eFlow%20website%22&#8243; button_text=&#8221;OK&#8221; disabled_on=&#8221;on|on|on&#8221; module_class=&#8221;email-popup-ok&#8221; _builder_version=&#8221;4.16&#8243; _module_preset=&#8221;default&#8221; disabled=&#8221;on&#8221; global_colors_info=&#8221;{}&#8221;][\/et_pb_button][\/et_pb_column][\/et_pb_row][\/et_pb_section]<\/p>\n","protected":false},"excerpt":{"rendered":"<p>How can we help?Most popular help topicsAll Topics >If you select to receive your statements by email, every month we\u2019ll email you a link to your statement. You will need your eFlow username and password to access it. Only invoices\/statements from August 2021 onwards are readily available. \u00a0Please contact us through one of the ways [&hellip;]<\/p>\n","protected":false},"author":3,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"contact-us-template.php","meta":{"_et_pb_use_builder":"on","_et_pb_old_content":"","_et_gb_content_width":"","_oasis_is_in_workflow":0,"_oasis_original":0,"inline_featured_image":false,"footnotes":""},"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v22.0 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Contact us | eFlow<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/eflow2021.wpengine.com\/contact-us\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Contact us | eFlow\" \/>\n<meta property=\"og:description\" content=\"How can we help?Most popular help topicsAll Topics &gt;If you select to receive your statements by email, every month we\u2019ll email you a link to your statement. 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