{"id":227542,"date":"2022-07-20T16:10:21","date_gmt":"2022-07-20T15:10:21","guid":{"rendered":"https:\/\/eflow2021.wpengine.com\/?page_id=227542"},"modified":"2024-08-26T09:51:13","modified_gmt":"2024-08-26T08:51:13","slug":"vehicles-tags","status":"publish","type":"page","link":"https:\/\/eflow2021.wpengine.com\/faqs\/vehicles-tags","title":{"rendered":"Vehicles and Tags"},"content":{"rendered":"

[et_pb_section fb_built=”1″ fullwidth=”on” admin_label=”Blue Header” module_id=”header-home-section” module_class=”blue-header” _builder_version=”4.16″ background_image=”https:\/\/eflow2021.wpengine.com\/wp-content\/uploads\/2021\/02\/Asset-1.png” background_size=”initial” custom_padding=”0px||||false|false” saved_tabs=”all” collapsed=”off” global_colors_info=”{}”][et_pb_fullwidth_header title=”@ET-DC@eyJkeW5hbWljIjp0cnVlLCJjb250ZW50IjoicG9zdF90aXRsZSIsInNldHRpbmdzIjp7ImJlZm9yZSI6IiIsImFmdGVyIjoiIn19@” header_fullscreen=”on” button_one_url=”\/about\/” admin_label=”Page Name” module_id=”fullwidth-hero” module_class=”kb-zoomout” _builder_version=”4.16″ _dynamic_attributes=”title” title_font_size=”70px” background_enable_color=”off” background_enable_image=”off” min_height=”400px” custom_margin=”||||false|false” background_last_edited=”on|desktop” global_colors_info=”{}”][\/et_pb_fullwidth_header][et_pb_fullwidth_code module_class=”you-first-blue-image” _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}”]\"eFlow[\/et_pb_fullwidth_code][\/et_pb_section][et_pb_section fb_built=”1″ admin_label=”FAQ” module_class=”faq-accordion-section” _builder_version=”4.16″ _module_preset=”default” collapsed=”off” global_colors_info=”{}”][et_pb_row admin_label=”Row” module_class=”faq-accordion-row boxed-row” _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}”][et_pb_column type=”4_4″ module_class=”faq-accordion-column” _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}”][et_pb_text admin_label=”Vehicles & Tags” module_id=”vehicles-tags” module_class=”faq-title” _builder_version=”4.24.0″ _module_preset=”default” global_colors_info=”{}”]<\/p>\n

Vehicles and Tags<\/p>\n

[\/et_pb_text][et_pb_text admin_label=”Vehicles” module_class=”faq-title sub” _builder_version=”4.24.0″ _module_preset=”default” global_colors_info=”{}”]<\/p>\n

Vehicles<\/p>\n

[\/et_pb_text][et_pb_accordion admin_label=”Accordion” module_class=”faq-accordion sub” _builder_version=”4.24.0″ _module_preset=”default” global_colors_info=”{}”][et_pb_accordion_item title=”first” open=”on” _builder_version=”4.16″ _module_preset=”default” custom_css_main_element=”display: none;” global_colors_info=”{}”][\/et_pb_accordion_item][et_pb_accordion_item title=”How to add a vehicle to your eFlow account” _builder_version=”4.24.0″ _module_preset=”default” global_colors_info=”{}” open=”off”]<\/p>\n

To add a new vehicle to your account:<\/p>\n

    \n
  1. Log in to your\u00a0eFlow account <\/strong><\/a>with your username and password.<\/li>\n
  2. Select My Vehicles in the Account Overview screen.<\/li>\n
  3. The Add vehicle section is at the bottom of the My Vehicles page.<\/li>\n
  4. To add a vehicle, enter your vehicle registration number in the \u2018Add new vehicle details\u2019 box and click \u2018Add vehicle\u2019.<\/li>\n
  5. Select if you would like to assign video or tag tolling to the vehicle.<\/li>\n
  6. To use your existing tag on your new vehicle, select \u2018choose existing tag\u2019. Select the tag you wish to switch to your vehicle followed by the \u2018finish adding vehicle\u2019 button. Otherwise select \u2018order new tag\u2019 followed by \u2018Add Vehicle\u2019.<\/li>\n
  7. For video tolling, click \u2018Add Vehicle\u2019.<\/li>\n<\/ol>\n

    Please note: while most vehicle details will populate automatically, you will need to manually enter details for vehicles from outside of the Republic of Ireland.<\/p>\n

    [\/et_pb_accordion_item][et_pb_accordion_item title=”Would you like to use your eFlow tag in your new vehicle?” _builder_version=”4.24.0″ _module_preset=”default” global_colors_info=”{}” open=”off”]<\/p>\n

    If you would like to use your existing eFlow tag, when adding your vehicle:<\/p>\n

      \n
    1. Select tag tolling when adding your vehicle.<\/li>\n
    2. Select \u2018choose existing tag\u2019.<\/li>\n
    3. Select the tag you would like to switch your new vehicle to.<\/li>\n
    4. Click \u2018Finish Adding Vehicle\u2019 to confirm.<\/li>\n
    5. You will also have the option to remove the vehicle your tag was assigned to or choose to keep it on your account.<\/li>\n<\/ol>\n

      If a vehicle is removed before the tag is reassigned, the tag will be deactivated immediately. You will need to return the deactivated tag to eFlow\u2019s Freepost address below to avoid incurring a charge for the cost of the tag (\u20ac20.00+VAT).A new tag will be issued to you for any vehicle subsequently added to your account.<\/p>\n

      Tag return address:
      eFlow
      PO BOX 13294
      Freepost FCK7528
      South City DSU
      Cork<\/p>\n

      [\/et_pb_accordion_item][et_pb_accordion_item title=”Monthly Tag Fees” _builder_version=”4.24.0″ _module_preset=”default” global_colors_info=”{}” open=”off”]<\/p>\n

      For every additional vehicle added to your account with tag tolling, an extra tag rental fee will be applied. For example, if you have one vehicle, you will pay \u20ac1.00+VAT per month, but if you have three vehicles with tags, this will amount to \u20ac3.00+VAT in tag rental fees each month.<\/p>\n

      If you have recently purchased the vehicle, the vehicle may still be on the previous owner\u2019s eFlow account. To have this vehicle added to your own eFlow account, you may need to\u00a0contact us<\/strong><\/a>\u00a0to register this vehicle to your account. You\u2019ll need to be able to confirm the make and model of the vehicle in order for eFlow to be able to remove it from someone else\u2019s account.<\/p>\n

      Please keep a note of the date when you bought the vehicle as we may need this to complete a transfer of journeys to your account.<\/p>\n

      You can also contact the previous owner and ask them to remove the vehicle from their account, after which you will be free to add it to yours.<\/p>\n

      [\/et_pb_accordion_item][et_pb_accordion_item title=”How many vehicles can I have on my account?” _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}” open=”off”]<\/p>\n

      There is no upward limit on the number of vehicles which can be on an account at any given time.<\/p>\n

      [\/et_pb_accordion_item][et_pb_accordion_item title=”What class is my vehicle?” _builder_version=”4.24.0″ _module_preset=”default” global_colors_info=”{}” open=”off”]<\/p>\n

      When you add a vehicle to your account<\/span> eFlow<\/span> will inform you <\/span>of the <\/span>vehicle <\/span>class<\/span>\u00a0<\/span>according to its vehicle registration number (if the vehicle is registered with the Driver and Vehicle Computer Services Division (DVCSD). M50 tolls are charged based on whether the vehicle is registered as a \u2018private\u2019 or \u2018commercial\u2019 vehicle. For \u2018commercial\u2019 vehicles, the unladen vehicle weight will be used to determine the vehicle class.<\/p>\n

      All vehicle information for vehicles registered in the Republic of Ireland is obtained from the National Vehicle and Driver File (NVDF), which is held by the Driver and Vehicle Computer Services Division (DVCSD). eFlow cannot alter this information, and any queries regarding the details in the NVDF should be made to the DVCSD by the registered owner of the vehicle.<\/p>\n

      For details of vehicle classes on other toll roads and their charges please visit\u00a0TII.ie<\/strong><\/a><\/p>\n

      Please note: information for vehicles registered outside the Republic of Ireland will not be available on eflow.ie. The vehicle details will have to be entered manually, and you may be asked for a copy of the vehicle\u2019s log book \/ registration certificate to confirm the details entered.<\/p>\n

      [\/et_pb_accordion_item][et_pb_accordion_item title=”How can I remove my vehicle from my account” _builder_version=”4.24.0″ _module_preset=”default” global_colors_info=”{}” open=”off”]<\/p>\n

        \n
      1. Log in to your eFlow account with your username and password.<\/li>\n
      2. Select \u2018My Vehicles\u2019 on the account overview page.<\/li>\n
      3. To remove a vehicle, click the \u2018cog\u2019 icon under the manage column.<\/li>\n
      4. Select \u2018Remove Vehicle\u2019.<\/li>\n
      5. If there is a tag assigned to the vehicle you can transfer the tag to another vehicle or deactivate the tag.<\/li>\n
      6. Select the \u2018Remove Vehicle\u2019 or \u2018Transfer Tag\u2019 button to confirm.<\/li>\n<\/ol>\n

        For tag tolling, if an additional vehicle is not added to your account, you will only have the option to deactivate your tag when removing your vehicle. You must return the deactivated eFlow tag to the freepost address below to avoid incurring a charge for the cost of the tag (\u20ac20.00 + VAT).<\/p>\n

        Tag return address:
        eFlow
        PO BOX 13294
        Freepost FCK7528
        South City DSU
        Cork<\/p>\n

        [\/et_pb_accordion_item][\/et_pb_accordion][et_pb_text admin_label=”Tags” module_class=”faq-title sub” _builder_version=”4.24.0″ _module_preset=”default” global_colors_info=”{}”]<\/p>\n

        Tags<\/p>\n

        [\/et_pb_text][et_pb_accordion admin_label=”Accordion” module_class=”faq-accordion sub” _builder_version=”4.24.0″ _module_preset=”default” hover_enabled=”0″ global_colors_info=”{}” sticky_enabled=”0″][et_pb_accordion_item title=”first” open=”on” _builder_version=”4.16″ _module_preset=”default” custom_css_main_element=”display: none;” global_colors_info=”{}”][\/et_pb_accordion_item][et_pb_accordion_item title=”How does the tag work?” _builder_version=”4.24.0″ _module_preset=”default” global_colors_info=”{}” open=”off”]<\/p>\n

        Every time you pass through the M50 toll, or through express lanes on other Irish toll plazas, your eFlow tag is read. This records your journey on your eFlow account.<\/p>\n

        Once received, your eFlow tag will work immediately on the M50. It will become active on other Irish toll roads (M7, M1 etc.) up to two days after the date of issue.<\/p>\n

        [\/et_pb_accordion_item][et_pb_accordion_item title=”When will my eFlow tag start working?” _builder_version=”4.24.0″ _module_preset=”default” global_colors_info=”{}” open=”off”]<\/p>\n

        You don\u2019t need to do anything to activate your eFlow tag. Your eFlow tag will work immediately on the M50 as our cameras will pick up your license plate number before you receive your eFlow tag in the post and install it in the vehicle. However, it will not become active on other Irish toll roads until up to two days after the date of issue. The date of issue will be printed on the letter that comes with your eFlow tag.<\/p>\n

        [\/et_pb_accordion_item][et_pb_accordion_item title=”What is the speed limit in the express lane?” _builder_version=”4.24.0″ _module_preset=”default” global_colors_info=”{}” open=”off”]<\/p>\n

        Toll express lanes for barrier toll roads have different speed and distance requirements. In order for the barrier to lift your vehicle must be driving under 50km\/hour<\/strong> when approaching the barrier.<\/p>\n

        You must observe speed limits and maintain a distance of at least 30 metres from the vehicle in front of you. Failure to comply with speed and distance requirements may result in the barrier not lifting.<\/p>\n

        [\/et_pb_accordion_item][et_pb_accordion_item title=”Can I use my eFlow tag in car parks?” _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}” open=”off”]No, your eFlow tag will not work in car parks.[\/et_pb_accordion_item][et_pb_accordion_item title=”How long will the battery in my tag last?” _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}” open=”off”]<\/p>\n

        Your eFlow tag battery will last approximately five years.<\/p>\n

        If the battery in your eFlow tag runs out you can return it to eFlow and order a new one. Please contact our customer care team for more details.<\/p>\n

        If the battery in your tag runs out, we will replace the eFlow tag free of charge. You must return the deactivated eFlow tag to us in your prepaid registered envelope to avoid incurring a charge for the cost of the tag (\u20ac20.00 + VAT).<\/p>\n

        Tag Return Address:
        eFlow,<\/em>
        PO BOX 13294,<\/em>
        South City DSU<\/em>
        Cork<\/em><\/p>\n

        [\/et_pb_accordion_item][et_pb_accordion_item title=”Where can I use my eFlow tag?” _builder_version=”4.24.0″ _module_preset=”default” global_colors_info=”{}” open=”off”]<\/p>\n

        Your eFlow tag will work on all toll roads in the Republic of Ireland listed in the table below.<\/p>\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n
        Road name<\/strong><\/td>\nLocation<\/strong><\/td>\n<\/tr>\n
        M50 Barrier-Free Toll<\/td>\nJunction 6 (N3 Blanchardstown) and Junction 7 (N4 Lucan)<\/u><\/td>\n<\/tr>\n
        M1<\/td>\nGormanston – Monasterboice<\/td>\n<\/tr>\n
        M3<\/td>\nClonee – Kells<\/td>\n<\/tr>\n
        M4<\/td>\nKilcock \u2013 Enfield \u2013 Kinnegad<\/td>\n<\/tr>\n
        N6<\/td>\nGalway \u2013 Ballinasloe<\/td>\n<\/tr>\n
        M7<\/td>\nPortlaoise \u2013 Castletown\/Portlaoise \u2013 Cullahill<\/td>\n<\/tr>\n
        N8<\/td>\nRathcormac \u2013 Fermoy Bypass)<\/td>\n<\/tr>\n
        N25<\/td>\nWaterford City Bypass<\/td>\n<\/tr>\n
        Tom Clarke Bridge<\/td>\nFormerly known as East Link bridge<\/td>\n<\/tr>\n
        Dublin Tunnel<\/td>\nDublin Port<\/td>\n<\/tr>\n
        Limerick Tunnel<\/td>\nLimerick<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n

        [\/et_pb_accordion_item][et_pb_accordion_item title=”Where can I use M50 video tolling?” _builder_version=”4.24.0″ _module_preset=”default” global_colors_info=”{}” open=”off”]<\/p>\n

        M50 video tolling is only for use on the M50 Toll Road.
        Video tolling is not in use on any of the other toll roads in the Republic of Ireland.<\/em><\/p>\n

        [\/et_pb_accordion_item][et_pb_accordion_item title=”Installing your eFlow Tag ” _builder_version=”4.24.0″ _module_preset=”default” global_colors_info=”{}” open=”off”]<\/p>\n

        The correct positioning of your eFlow tag is essential to ensure it is read correctly.<\/p>\n

          \n
        • Cars\/vans: Affix your eFlow tag high up on your windscreen, ideally centred just beneath the rear-view mirror. Please see the above video for a guide to eFlow tag installation.<\/li>\n
        • Lorries, buses: Affix your eFlow tag on the bottom centre of the windscreen.<\/li>\n<\/ul>\n

          Please note: Some windscreens have a metallic layer to reflect heat from the sun. In such cases, the eFlow tag must be placed within the areas of the windscreen which lacks this coating. Such areas are normally marked with a different colour or pattern.<\/p>\n

          Watch this video to learn how to correctly install your eFlow tag.<\/p>\n