{"id":227545,"date":"2022-07-20T16:10:21","date_gmt":"2022-07-20T15:10:21","guid":{"rendered":"https:\/\/eflow2021.wpengine.com\/?page_id=227545"},"modified":"2024-04-15T12:22:51","modified_gmt":"2024-04-15T11:22:51","slug":"balance-statements","status":"publish","type":"page","link":"https:\/\/eflow2021.wpengine.com\/faqs\/balance-statements","title":{"rendered":"Balance and Statements"},"content":{"rendered":"
[et_pb_section fb_built=”1″ fullwidth=”on” admin_label=”Blue Header” module_id=”header-home-section” module_class=”blue-header” _builder_version=”4.16″ background_image=”https:\/\/eflow2021.wpengine.com\/wp-content\/uploads\/2021\/02\/Asset-1.png” background_size=”initial” custom_padding=”0px||||false|false” saved_tabs=”all” collapsed=”off” global_colors_info=”{}”][et_pb_fullwidth_header title=”@ET-DC@eyJkeW5hbWljIjp0cnVlLCJjb250ZW50IjoicG9zdF90aXRsZSIsInNldHRpbmdzIjp7ImJlZm9yZSI6IiIsImFmdGVyIjoiIn19@” header_fullscreen=”on” button_one_url=”\/about\/” admin_label=”Page Name” module_id=”fullwidth-hero” module_class=”kb-zoomout” _builder_version=”4.16″ _dynamic_attributes=”title” title_font_size=”70px” background_enable_color=”off” background_enable_image=”off” min_height=”400px” custom_margin=”||||false|false” background_last_edited=”on|desktop” global_colors_info=”{}”][\/et_pb_fullwidth_header][et_pb_fullwidth_code module_class=”you-first-blue-image” _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}”][\/et_pb_fullwidth_code][\/et_pb_section][et_pb_section fb_built=”1″ admin_label=”FAQ” module_class=”faq-accordion-section” _builder_version=”4.16″ _module_preset=”default” collapsed=”off” global_colors_info=”{}”][et_pb_row admin_label=”Row” module_class=”faq-accordion-row boxed-row” _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}”][et_pb_column type=”4_4″ module_class=”faq-accordion-column” _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}”][et_pb_text admin_label=”Balance and Statements ” module_id=”balance-statements” module_class=”faq-title” _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}”]Balance and Statements[\/et_pb_text][et_pb_accordion module_class=”faq-accordion with-bottom-border” _builder_version=”4.24.0″ _module_preset=”default” global_colors_info=”{}”][et_pb_accordion_item title=”first” open=”on” _builder_version=”4.16″ _module_preset=”default” custom_css_main_element=”display: none;” global_colors_info=”{}”][\/et_pb_accordion_item][et_pb_accordion_item title=”How can I check my account balance?” _builder_version=”4.24.0″ _module_preset=”default” global_colors_info=”{}” open=”off”]<\/p>\n
To view your account balance:<\/p>\n
The payment date is displayed on the \u2018Invoices and Payments\u2019 page. Payment for any balance due at the end of the month will be taken out of your account on the date displayed.<\/p>\n
[\/et_pb_accordion_item][et_pb_accordion_item title=”To make a payment on your eFlow account:” _builder_version=”4.24.0″ _module_preset=”default” global_colors_info=”{}” open=”off”]<\/p>\n
\u00a0If you have a Pre-Pay account, you can view your current balance under the \u2018Statements and Payments\u2019 heading.\u00a0 To better understand your account balance, it is best to view your most recent statement. Select the date range of the statements you would like to view and click the page beside the statement you would like to view. You can make additional Top-up payments online to extend your credit.<\/p>\n
[\/et_pb_accordion_item][et_pb_accordion_item title=”How is the account balance calculated?” _builder_version=”4.24.0″ _module_preset=”default” global_colors_info=”{}” open=”off”]<\/p>\n
Your account balance is located on the \u2018Invoices and Payments\u2019 page for post pay, for pre-pay, your balance is located on the \u2018Statements and Payments\u2019 page. The balance refers to the total which will appear on your next eFlow invoice\/statement. This relates to charges incurred during the previous month, for which payment has not yet been taken from your registered payment method on your statement.<\/p>\n
It does not include journeys which were taken during the current month (your live balance) and will not match the sum of passages on the ‘Journeys’ page.<\/p>\n
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[\/et_pb_accordion_item][et_pb_accordion_item title=”How can I view my statements?” _builder_version=”4.24.0″ _module_preset=”default” global_colors_info=”{}” open=”off”]<\/p>\n
To view your eFlow statements or invoices, log in to eFlow.ie with your username and password.<\/p>\n