{"id":227550,"date":"2022-07-20T16:10:19","date_gmt":"2022-07-20T15:10:19","guid":{"rendered":"https:\/\/eflow2021.wpengine.com\/?page_id=227550"},"modified":"2024-04-15T12:26:28","modified_gmt":"2024-04-15T11:26:28","slug":"fleet-and-business-faqs","status":"publish","type":"page","link":"https:\/\/eflow2021.wpengine.com\/faqs\/fleet-and-business-faqs","title":{"rendered":"Fleet and Business"},"content":{"rendered":"
[et_pb_section fb_built=”1″ fullwidth=”on” admin_label=”Blue Header” module_id=”header-home-section” module_class=”blue-header” _builder_version=”4.16″ background_image=”https:\/\/eflow2021.wpengine.com\/wp-content\/uploads\/2021\/02\/Asset-1.png” background_size=”initial” custom_padding=”0px||||false|false” saved_tabs=”all” collapsed=”off” global_colors_info=”{}”][et_pb_fullwidth_header title=”@ET-DC@eyJkeW5hbWljIjp0cnVlLCJjb250ZW50IjoicG9zdF90aXRsZSIsInNldHRpbmdzIjp7ImJlZm9yZSI6IiIsImFmdGVyIjoiIn19@” header_fullscreen=”on” button_one_url=”\/about\/” admin_label=”Page Name” module_id=”fullwidth-hero” module_class=”kb-zoomout” _builder_version=”4.16″ _dynamic_attributes=”title” title_font_size=”70px” background_enable_color=”off” background_enable_image=”off” min_height=”400px” custom_margin=”||||false|false” background_last_edited=”on|desktop” global_colors_info=”{}”][\/et_pb_fullwidth_header][et_pb_fullwidth_code module_class=”you-first-blue-image” _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}”][\/et_pb_fullwidth_code][\/et_pb_section][et_pb_section fb_built=”1″ admin_label=”FAQ” module_class=”faq-accordion-section” _builder_version=”4.16″ _module_preset=”default” collapsed=”off” global_colors_info=”{}”][et_pb_row admin_label=”Row” module_class=”faq-accordion-row boxed-row” _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}”][et_pb_column type=”4_4″ module_class=”faq-accordion-column” _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}”][et_pb_text admin_label=”Fleet and Business” module_id=”fleet-business” module_class=”faq-title” _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}”]Fleet and Business[\/et_pb_text][et_pb_accordion module_class=”faq-accordion with-bottom-border” _builder_version=”4.24.0″ _module_preset=”default” global_colors_info=”{}”][et_pb_accordion_item title=”first” open=”on” _builder_version=”4.16″ _module_preset=”default” custom_css_main_element=”display: none;” global_colors_info=”{}”][\/et_pb_accordion_item][et_pb_accordion_item title=”I would like to speak to my account manager” _builder_version=”4.24.0″ _module_preset=”default” global_colors_info=”{}” open=”off”]<\/p>\n
If you have been assigned an eFlow account manager and would like to speak to them, please contact the Fleet Department using the details below. Otherwise, you can contact eFlow here.<\/p>\n
Phone: 0818 50 50 80<\/a> [\/et_pb_accordion_item][et_pb_accordion_item title=”How do I add\/remove a contact from my account?” _builder_version=”4.24.0″ _module_preset=”default” global_colors_info=”{}” open=”off”]<\/p>\n You can have more than one contact manage your account. To add\/remove an authorised contact:<\/p>\n [\/et_pb_accordion_item][et_pb_accordion_item title=”To add credit to your pre-pay account:” _builder_version=”4.24.0″ _module_preset=”default” global_colors_info=”{}” open=”off”]<\/p>\n [\/et_pb_accordion_item][et_pb_accordion_item title=”Revolut Customers” _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}” open=”off”]<\/p>\n On 31st December 2020, the Brexit transition period with the EU came to an end. At eFlow, we want to make sure our customers are not affected by the UK leaving the EU.<\/p>\n At the moment, if you have Revolut Direct Debit set up as one of your payment methods.<\/p>\n You will recently have received notification from Revolut to let you know they have changed the International Bank Account Number (IBAN) that you use to receive bank payments. Your IBAN is used in payments to or from other banks, and regular payments to or from businesses like ourselves, eFlow. Your new IBAN starts with an \u2018LT\u2019 and replaces your old IBAN which started with \u2018GB\u2019. You can find your new IBAN by selecting your Profile icon in the Revolut app, tapping on \u201cAccount details\u201d and then selecting an account. To avoid any disruption, you\u2019ll need to provide this new IBAN to us here in eFlow to update your direct debit with these new details.<\/p>\n As always, the security of your data is our first priority. The most secure way to update your account is to go to www.eflow.ie if you have online account access or alternatively you can call our contact centre on any of the contact numbers listed here.<\/p>\n [\/et_pb_accordion_item][et_pb_accordion_item title=”When is payment taken every month?” _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}” open=”off”]<\/p>\n Monthly payments for Post-Pay accounts are taken between the 12th and the final day of every month. If you would like more control over when you make payments to us, you can choose the \u2018Make Payment\u2019 option on eFlow.ie and pay some or all of the current month\u2019s bill. Any balance remaining will be taken in the normal automated payment process.<\/p>\n Unfortunately, we are not in a position to provide\/set up an exact date of when the payment is taken from your bank account. The monthly payments due are automated and are processed by banks starting from the 12th day of each month, not before.<\/p>\n eFlow Post Pay customers are billed a month in arrears. This means that the amount deducted from your payment method this month covers journeys made last month.<\/p>\n In the case of Top-Up accounts, we will automatically request a payment from your credit\/debit card or direct debit once your balance falls below the account threshold of \u20ac12.00.<\/p>\n [\/et_pb_accordion_item][et_pb_accordion_item title=”How can I download my monthly statement online? ” _builder_version=”4.24.0″ _module_preset=”default” global_colors_info=”{}” open=”off”]<\/p>\n To download your monthly statement:<\/p>\n [\/et_pb_accordion_item][et_pb_accordion_item title=”Can my payment date be changed?” _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}” open=”off”]At present, it is not possible to change the date when payment will be automatically taken from your eFlow account.<\/p>\n However, if you would like to avoid an automatic payment being made by eFlow towards the end of the month, you can make a manual payment against the amount outstanding on your account. [\/et_pb_accordion_item][et_pb_accordion_item title=”How can I change my top-up amount on my Pre Pay account?” _builder_version=”4.24.0″ _module_preset=”default” global_colors_info=”{}” open=”off”]<\/p>\n This feature is currently not available on eFlow.ie. If you need to change your top-up amount, please contact us<\/strong><\/a> and a member of our customer service team will be able to change you top-up amount.<\/p>\n
Intl: +353 (0)1 8770470<\/a>
Email: businessaccount@eflow.ie<\/a><\/p>\n\n
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