The operators of M1 toll plaza (Celtic Roads Group (Dundalk) DAC) have recently notified us that an error has occurred with their billing process. eFlow has identified and notified all affected customers and processed the appropriate refund.
As you may be aware Celtic Roads Group (Dundalk) DAC have been implementing a toll collection system renewal project at the M1 Toll plazas during 2017, this project has now been fully commissioned and is complete.
During this extremely challenging project the contractor had to replace the existing toll collection system with a new one whilst maintaining the availability of all methods of payment and processing traffic efficiently and effectively.
Arising out of this the contractor had difficulty in dealing with the provision of the benefit of the 3-hour free re-entry aspect of the M1 Toll Scheme, and as a result an isolated number of circumstances arose where a tag was incorrectly charged on the M1 toll road for passages that should have been toll free.
The 3-hour re-entry mechanism was not appropriately applied. Credit has now been applied to the accounts of those affected.
The operators of the M1 Dundalk Western Bypass PPP Scheme, Celtic Roads Group (Dundalk) Limited, express their sincere apologies to customers for any inconvenience caused by this issue.