Email Fraud

Fraud and scams remain prevalent, with scammers continuing to target road users to access personal and financial details. eFlow are aware of suspicious emails prompting customers to pay outstanding tolls and fines. eFlow will not send you any links for payment by email.

We understand an email about a toll payment can cause you worry.  If you have not contacted eFlow recently and receive an email from us, remember to Stop, Ask, and Confirm the email is from eFlow.  We’ve included some tips below to help watch out for scams.

Stop
If you receive an email with a link from eFlow, before acting make sure you:

• Take a few moments to fully read the email.
• Don’t click on any links.
• Check if you have contacted eFlow recently.

Ask
An email scam will prompt you to act by mentioning penalties, unpaid tolls and changes to your account. If you receive an unsolicited email from eFlow make sure to ask yourself:

• Have I contacted eFlow recently?
• Are the details correct (e.g. my vehicle, journey details, account details)?
• Did I recently drive through the M50 toll?
• Is the link from eflow.ie?
• Does the sender email address look legitimate?

Confirm
If you think you have received a suspicious email, we recommend:

• Logging into your eFlow account at eflow.ie to confirm all details are correct i.e. your vehicle, journey, and account details.
• If you don’t have an eFlow account, please contact us on one of our communication channels here to verify if the email is legitimate.

Remember to stay scam aware and to Stop, Ask, and Confirm if it’s legitimate. Please see an example below of a fraudulent email in circulation.