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The M50 Toll Road
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What is the M50 toll?

Dublin’s M50 Motorway has a barrier-free toll that allows all motorists to pass through the toll without stopping. There are a number of ways to pay the toll which must be paid by 8pm the following day. The toll is located between Junction 6 (N3 Blanchardstown) and Junction 7 (N4 Lucan) on the M50 and is clearly marked with purple ‘Toll’ signs overhead. To avoid penalties, click on Pay a Toll, or sign up to an eFlow account/registered customer.

Where is the M50 toll road?

The M50 toll is located between Junction 6 (N3 Blanchardstown) and Junction 7 (N4 Lucan) of the motorway. The approach to the toll point is indicated with roadside purple signposts and road markings. The actual tolling point itself is identified with an overhead gantry which spans the four lanes on each side of the motorway. The gantry shows a purple “TOLL HERE” sign and contains a set of overhead cameras.

What are the M50 toll charges?

M50 toll charges are broken down according to vehicle type/class and whether the driver is a registered account holder with eFlow or any other tag provider. The table below outlines the charges. Please note, these rates are valid from 1st January 2022. If you are not registered with eFlow, or any other tag provider, use of the M50 toll road between Junction 6 (N3 Blanchardstown) and Junction 7 (N4 Lucan) requires you to make your toll payment before 8pm the following day.

VEHICLE TYPE NO Account M50 VIDEO TOLLING

M50  TAG TOLLING

Motorcycles Free Free Free
A motor car or public service vehicle with seating for up to 8 passengers €3.20 €2.70 €2.10
A goods vehicle with an unladen vehicle weight not exceeding 2,000kg €4.10 €3.50 €3.00
A bus or coach with seating for more than 8 passengers €4.10 €3.50 €3.00
A goods vehicle with an unladen weight exceeding 2,000 kg but not exceeding 10,000kg €5.40 €4.90 €4.40
A goods vehicle with an unladen weight exceeding 10,000kg €6.50 €6.00 €5.40

 

How can I pay the M50 toll?

The easiest way is by registering for an account with eFlow or any of the other tag providers which you can find on eToll.ie. If you choose eFlow your account can be either pre-pay or post pay, and your vehicle can be signed up for video or tag tolling.

If you choose to create a pre-pay account, your account will be kept in credit and each journey made will be deducted from your balance. You will receive your eFlow statement showing payments and journeys for the previous month in the first week of each month. Once your balance reaches the low balance threshold of €12, a top up amount will be automatically added to your balance.

Pre-Pay starting balance €40
Low balance threshold €12
Minimum top up amount €30

If you choose to create a post-pay account, you will receive a monthly invoice showing all journeys and fees due. The amount shown on your monthly invoice will be payable to eFlow between the 12th and 18th of the following month. This payment is automatic, with a payment means saved on your account.

If you choose not to sign-up to an eFlow account, then you will have to pay for your tolls manually. These payments must be made before 8pm the following day, otherwise a late payment penalty will be incurred. This can be done online here, by telephoning our customer service team on 0818501050 or at any Payzone retail outlet across Ireland. 

How does the toll work?

The toll gantry uses a combination of lasers, beacons and cameras to detect vehicles passing underneath. The cameras capture multiple images of each vehicle and the vehicle registration plate. Details of the registered owners are supplied from the National Data Vehicle File (NDVF). NVDF is a database of all licensed vehicles held within the State.

 

How will I know if I’ve passed the toll?

The toll point is located on an overhead gantry over the M50 motorway between Junction 6 (N3 Blanchardstown) and Junction 7 (N4 Lucan). The toll is indicated by purple signage overhead as can be seen in the image. By driving under this gantry, you are liable to pay the M50 toll.

The M50 Toll Gantry

Who is exempt from paying the toll?

The following vehicles are exempt from paying the M50 toll charge:

  • vehicles modified for disabled use;
  • motorcycles;
  • Fingal County Council and South Dublin County Council vehicles;
  • Defence Forces vehicles;
  • vehicles performing maintenance on the M50 and
  • An Garda Síochána, ambulance, and fire brigade service vehicles.

If your vehicle meets one of the above criteria and is registered in the Republic of Ireland, eFlow will automatically recognise and confirm your exemption and you will not be charged.

I am a disabled driver, what is the eFlow process?

A new Disability Toll Exemption Scheme (DTES) was launched in February 2020 to centralise exemption across all Toll roads within Ireland. This scheme replaces the previous process which was managed by a card which was issued by individual Toll Operators.

Transport Infrastructure Ireland confirm that vehicles qualifying for the Revenue Commissioners Drivers and Passengers with Disabilities Tax Relief Scheme are exempt from Toll charges.

Details on the eligibility of vehicles and the process for application are available at www.dtes.ie and registration is free of charge.

Note: The new DTES scheme does not affect the exemption of vehicles who are already being exempted under the previous practice. However, it is highly recommended to register with the DTES scheme to avoid any possible problems or toll charging attempts.

What are the payment deadlines for the M50 toll charges?

For unregistered road users, use of the M50 toll road requires you to make your toll payment before 8pm the following day. Late payments are subject to penalties.

How to/How do I report an incident on the M50 Toll Road?

If you have any queries in relation to incidents that have occurred on the M50 Motorway, please contact the Motorway Traffic Control Centre using the contact details below:

Email: info@mtcc.ie

Phone: 0818-715-100

Who owns the M50 toll?
The M50 is public infrastructure owned by the Irish government and administered by Transport Infrastructure Ireland (TII), an independent statutory body established by the Roads Act, 2015.
Who are eFlow and how can I contact eflow?

eFlow is the name given to the barrier-free tolling system on Dublin’s M50 motorway and a provider of electronic tags for use on all toll roads in the Republic of Ireland.

eFlow is a registered business name of Transport Infrastructure Ireland (TII). All the toll revenue, including penalties, which are collected on the M50 go directly to TII. These funds are then used for the operation and maintenance of the national roads network in the Republic of Ireland.

You can contact eFlow by webchat, social media, or any of the following ways:

  • Customer Service Telephone: 0818 50 10 50 or +353 1 4610122
  • Postal Address: eFlow, PO Box 13294, South City DSU, Cork
  • Emailinfo@eflow.ie
  • Fleet Telephone: 0818 50 50 80
  • Resolver Team Telephone: 0818 50 70 50

Car Rental Information

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I want to make a payment
What is a barrier free toll?

The M50 toll is a section of the M50 Motorway located between Junction 6 (N3 Blanchardstown) and Junction 7 (N4 Lucan) on the M50 and is clearly marked with purple ‘Toll’ signs overhead.

Instead of a conventional toll plaza with barriers, drivers pass beneath overhead cameras, which use advanced vehicle recognition technology to record number plates. There is no toll booth to take payment.

Payments must be made by 8pm the following day, otherwise a late payment penalty will be incurred. This can be done online here, by telephoning our customer service team on +353 1 4610122 or 0818 501050 or at any Payzone retail outlet across Ireland. 

The M50 Toll Gantry

I am a Car Rental Customer, what should I do?

Before you use the M50 Toll in a rental car, you must contact your rental company to find out if your rental agreement covers the payment of toll charges. Some rental companies will include toll charges in your bill, others will require you to pay toll charges yourself.

If your company requires you to pay toll charges, payments must be made by 8pm the following day, otherwise a late payment penalty will be incurred. This can be done online here, by telephoning our customer service team on +353 1 4610122 or 0818 501050 or at any Payzone retail outlet across Ireland. 

Any queries on your bill such as late payment penalties should be directed to your car rental company.

Useful tips for paying the M50 toll on a rental vehicle:

  • When making toll payments via eFlow.ie, check that the license plate number that you enter is as it is shown on the vehicle (without any dashes or punctuation).
  • The accepted payment methods are Visa/Mastercard debit/credit cards and digital wallet.
  • Make sure to keep your receipt or receipt number for any payments you make. 
  • If you experience any difficulty with making payment, please

 

Tourist Information

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I am a Tourist, what should I do?

If your vehicle is not registered in the Republic of Ireland, you must manually select your vehicle class in the dropdown box labelled “Vehicle class” when making a payment online. You can then continue with your payment.

Alternatively, a tourist / visitor account can be created. This is a temporary account. It is best suited for customers that will use the M50 Toll for a specific time period.

Benefits of a tourist/ visitor account include:

  • Discounted toll rate on the M50
  • Management of your own start and end date for your account
  • Online access to view your transactions and payment history
I am a tourist/ visitor, how do I sign up for an account?

You can sign up for an eFlow tourist/ visitor account here.

Can I close my tourist/ visitor account earlier than my selected end date?

Yes, please log into your account at eflow.ie and amend your end date.

Can I get a refund of any credit left on my account?

Yes, once all transactions have been posted to your account, any remaining credit will be refunded automatically.

Can I use my tourist / visitor account for all toll roads in the Republic of Ireland?

No, this account is only for use on the M50 Motorway.

How can I pay the M50 toll before I travel

The easiest way to pay your M50 toll for new road users is to pre-pay. You can pay online at eflow.ie, by phoning our contact centre on +353 1 4610122 or 0818 501050 or you can pay in person with cash or card at any retail outlet with a Payzone sign in the Republic of Ireland.

Sign-up for a temporary tourist/visitor eFlow account for discounted M50 tolls and easier billing options here.

I prepaid a journey that I didn't take

If you have prepaid a journey which you haven’t taken, the credit will remain against your license plate number for twelve months before it expires. If you don’t intend to use the credit against other journeys within that period, you can request a refund by contacting eFlow. Please include your full name, license plate number, postal address and details of your payment in your message in order to help us speed up the refund process. 

 

 

 

How can I pay the M50 toll after I travel but before the 8pm payment deadline?

You can pay online here, by telephoning our customer service team on +353 1 4610122 or 0818 501050 or at any Payzone retail outlet across the Republic of Ireland. 

You must have the vehicle’s license plate number ready and the number of journeys you’d like to pay for. When paying, please ensure that your vehicle’s registration plate number is entered correctly and retain your receipt for proof of payment.

Penalties
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I’m not sure if I passed the toll point

If you’re not sure that you’ve passed the M50 toll, check whether or not you travelled between Junction 6 (Blanchardstown) and Junction 7 (Lucan). The toll cameras are located on a gantry over the M50 and the toll point is identified by signage 

I’m not sure how many toll journeys I made

You can contact our customer service team on 0818 50 10 50

I’m not sure if I’ve missed the payment deadline
If you’re not sure if you have missed the M50 toll deadline, it’s very easy to check. If you haven’t paid for your journey(s) through the M50 toll before 8pm the day after you have travelled, then you have missed the payment deadline.

A penalty letter will be issued by eFlow to the registered vehicle owner’s address shortly.

I think there might be old unpaid fines against my license plate number

You can contact our customer service team on 0818 50 10 50 and one of our customer advisors can speak to you about your query.

I’ve missed the payment deadline but have not got a fine

If you have missed the 8pm M50 toll payment deadline, but not yet received a penalty letter from eFlow, please hold on until you receive your letter before making payment. You will need the Journey Reference Number listed on the penalty letter in order to pay.

If you only pay the original toll for a journey with a penalty, the penalty will remain outstanding afterwards against your vehicle. You cannot pay for a penalty on the eFlow.ie without a Journey Reference Number; therefore, you must wait for the letter.

If you already paid the toll charge and would like to pay the penalty only, please call us to make an additional €3.00 payment to cover the penalty.

Underpayment will result in further penalties being issued.

Once the penalty letter arrives, you have 14 days from the date of issue to pay the full amount due. If you don’t pay the full balance within the 14 days, further fines are applied.

What will the penalty letter say?

If you miss the eFlow M50 toll payment deadline, you’ll receive a ‘First Penalty Notice’ (STR). Your STR is a bill from eFlow for the cost of the toll and a €3.00 penalty for having missed the payment deadline. You have 14 days from the date of issue to pay for the trip and the initial penalty. If you do not pay during this timeframe, a further charge of €42.50 is applied.

How can I pay once I get the letter?

Once you have received your penalty notice, the process is straight forward. Visit eFlow.ie and select Pay a Penalty. You can also bring your penalty letter to any Payzone retail outlet and pay the outstanding balance there.

I haven’t received a letter and I need a Journey Reference Number to pay the fine
If you haven’t received the fine, then just drop us a line on Twitter or Facebook, Monday to Friday 8.30am to 4.30pm, and we’ll be happy to look into it for you.

To get a Journey Reference Number you can also use a previous letter that you may have received for that vehicle from eFlow. Please click here and enter your license plate number along with the Journey Reference Number from a previous letter.

I have received a penalty letter from eFlow

If you do not pay an M50 toll you will receive a letter from eFlow.

There are three types of letter which cover three situations, they are:

  • First Penalty Notice
  • Unpaid Toll Notice
  • Outstanding Balance Reminder
First Penalty Notice Letter (STR)

If you do not pay your toll before 8pm the day after your travel, a First Penalty Notice (STR) letter will be automatically issued to the registered vehicle owner’s address. The STR includes the original toll charge plus a €3.00 late payment fee. If you have received a STR, you can pay the total balance due using one of the following options. Online at eFlow.ie. Select I Want to Pay a Penalty on the home page or in person with cash/card at any retail outlet nationwide which has the Payzone sign. Please bring the STR with you to scan the barcode. Please be aware that journeys may be delayed in appearing on the system.

Unpaid Toll Notice Letter (UTN)

If payment for a M50 toll charge and the STR is not made within 14 days, then an Unpaid Toll Notice (UTN) will be issued to the vehicle owner’s registered address.

An UTN includes the charge for the original toll, the STR (€3.00) and an additional late payment penalty of €42.50.

If you have received an UTN, you can make a payment of the total balance due using one of the following options. Online at eFlow.ie by selecting I Want to Pay a Penalty on the homepage or in person with cash/card at any retail outlet nationwide which has the Payzone sign. Please bring the UTN with you to scan the barcode.

If payment is not made to cover the journey and penalties within 56 days of an UTN being issued, a further late payment penalty of €107.00 is applied to the journey. The transaction will also be passed to our legal team – Pierse Fitzgibbon Solicitors – for collection.

Outstanding Balance Reminder

If you have received an ‘Outstanding Balance Reminder’ letter from eFlow, our Resolver team are on hand to assist you. The first step is to make contact with the Resolver team. They will talk you through your options for dealing with the outstanding balance. Remember, we work on resolving issues just like this every day so the sooner you get in touch the sooner we can help. The Resolver team can be contacted on 0818 50 70 50 (9.00am to 5.00pm Monday to Friday)

I have received a penalty letter from Pierse Fitzgibbon Solicitors LLP

Failure to pay the outstanding balance for a journey (including all penalties) within 72 days of the journey taking place may result in the initiation of legal proceedings and the matter will be passed on to Pierse Fitzgibbon Solicitors LLP. If you have received a letter from Pierse Fitzgibbon Solicitors LLP, click here for more information.

I have received a penalty letter from Euro Parking Collection

Unpaid journeys made by a vehicle not registered within the Republic of Ireland will be passed to Euro Parking Collection. Euro Parking Collection are a pan-European collection agency, and they have been authorised by eFlow to collect unpaid M50 tolls. If you have received a letter from Euro Parking Collection, please click here for more information. 

I have received a letter with an extra charge but I’ve already paid the original toll

There are a number of reasons why you might receive a fine from eFlow after paying the toll. If this is the case, please check:

  • That the payment which you made was against the correct vehicle registration number.
  • That you covered the whole cost for the journey with your payment.

For example, if you paid the M50 toll charge for a car (€3.20) after the toll payment deadline had passed (before 8pm the day after your journey), then the late payment penalty of €3.00 will still be owed. In this case please call us to make an additional €3.00 payment to cover the penalty.

If you still aren’t sure why you have received a penalty letter, please contact us and one of our customer care team will get back to you shortly.

I forgot to pay my M50 toll

If you forget to pay the M50 toll, an additional late payment penalty of €3.00 will be applied to the journey. A ‘First Penalty Notice’, will be issued to the registered vehicle owner’s address. If payment is not made for the original toll and late payment penalty within 14 days, then a further fine will be incurred (€41.50). A letter called an ‘Unpaid Toll Notice’ will be issued to confirm this to the registered vehicle owner’s address.

Should payment for the journey and late payment penalties remain outstanding 72 days later, a further late payment penalty of €104.00 is applied. The journey is also passed to eFlow’s solicitors Pierse Fitzgibbon Solicitors for collection. Pierse Fitzgibbon Solicitors will issue a letter to this effect to the vehicle owner’s registered address. At this stage, further non-payment may result in a legal action being taken against the registered vehicle owner.

Appeal Penalty
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I already paid the toll

If you believe that you’ve received a penalty letter in error, contact our customer service team and one of our agents will review your query.

You’ll need to provide a payment receipt and the following additional information:

  • Payment channel (if the payment was made online at www.eflow.ie, in a Payzone outlet, over the phone to an agent or through the automated phone service).
  • Payment method (debit card or credit card).
  • Date when the payment was made.
  • Amount paid.
  • Last four digits of the card used to make the payment.
  • Expiry date of the card.
  • Name of the account holder.

Please ensure the payment was made to the correct vehicle and within the payment deadline.

To help prevent you from reaching higher penalties, payments received from you by eFlow may be used to pay off outstanding journeys.

I did not use the M50 toll road at the time in question
Despite eFlow utilizing some of the most accurate vehicle recognition technology in the world, our cameras may – on very rare occasions – misread number plates.

If you believe you have wrongly received a bill, we advise you to contact us, and we will review your query.

I have a tag with another tag provider

If you have recently changed your vehicle, please ensure that your tag information has been updated accordingly. Contact details for all Irish tag providers are available on the website. If you’re sure that your tag is mounted correctly, sufficiently credited, and/or hasn’t been reported as lost, stolen, or damaged, it’s possible that an incorrect license plate is associated with your tag. To transfer all unpaid eFlow trips to your existing tag account click I Want to Appeal a Penalty and fill out the required information. Once you’ve done this, we’ll check your details with your tag provider and, if possible, transfer all outstanding journeys to your existing tag account.

I sold the car
Unregistered customers’ notifications of outstanding journeys are sent to the name and address to which their vehicle is registered with the Driver and Vehicle Computer Services Division (DVCSD).

If you’ve recently sold the vehicle, the DVCSD should be notified, so their vehicle ownership records can be updated, as eFlow cannot update these details. However, once DVCSD records have been updated, our records will update automatically, too.

Please fill in Part B of the Vehicle Registration Certificate or log book and send it to:

Driver and Vehicle Licensing Computer Services Division,
Department of Transport, Tourism and Sport (DVCSD)
Shannon Town Centre,
Co. Clare
V14 P298

Once you’ve updated these details with the DVCSD , please contact us and we will review your query immediately.

If your vehicle is registered in Northern Ireland/United Kingdom, please contact the Driver & Vehicle Agency to update the ownership records. If you received the fine for crossing the M50 toll please contact us and provide an official proof of sale i.e. sale invoice signed by both parties. Once in receipt of this document, we will be able to investigate further.

My car was stolen
Please contact us and provide a Garda report to confirm the theft of the vehicle. Once in receipt of the report, we will be able to investigate further.
Other reasons

If you would like to appeal an eFlow penalty for any other reason, please contact us and we will review your query. If you wish to make an appeal against a penalty letter issued by Euro Parking Collection, please contact them directly by clicking here.

My Journey
How can I pay the M50 toll before I travel?
The easiest way to pay your M50 toll(s) for new road users is to prepay.
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How to prepay

You can pre-pay your M50 toll online at eflow.ie, in person with cash or card at any retail outlet in the Republic of Ireland that has the Payzone sign or by telephoning our customer service team on 0818 50 10 50 Monday to Friday 08.00 to 21.00 and Saturday and Sunday 10:00 to 18:30.

You can also register for an eFlow account and avail of video tolling or tag tolling

Please note: Details for vehicles registered outside of the Republic of Ireland will not automatically populate when entered into eFlow.ie. You will have to enter your details manually and then process the payment

I prepaid a journey that I didn’t take

If you have prepaid a journey which you have not taken, the credit will remain against your license plate number for twelve months before it expires. If you do not intend to use the credit against other journeys within that period, you can request a refund from eFlow.

How can I pay the M50 toll after I travel but before the 8pm payment deadline?
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From within the Republic of Ireland

You can pay your M50 toll online at eflow.ie by 8pm the following day, in person with cash or card at any retail outlet in the Republic of Ireland that has the Payzone sign or by telephoning our customer service team on 0818 50 10 50 Monday to Friday 08.00 to 21.00 and Saturday and Sunday 10:00 to 18:30.

You can also register for an eFlow account and avail of video or tag tolling. 

Video tolling will save you €0.50 on every M50 journey and there is no account management fee. Click here for more information. Our tag tolling option offers further discounts and applies a €1.10 fee plushttps://www.eflow.ie/benefits/ VAT each month.

Useful tip: When paying either online or at Payzone, please ensure that your vehicle’s registration plate number is entered correctly and retain your receipt for proof of payment.

From outside the Republic of Ireland

If you are paying from outside of the Republic of Ireland, you can pay online at eFlow.ie or by telephoning our customer service team on +353 1 4610122 Monday to Friday 08.00 to 21.00 and Saturday and Sunday 10:00 to 18:30.

Useful tip: Make sure to keep your receipt or receipt number for any payments you make.

What should I do if I've paid against the incorrect licence plate number?

You can contact us by webchat, Twitter/Facebook or by telephoning our customer service team on 0818 50 10 50 or +353 1 4610122 if calling from outside of Republic of Ireland, Monday to Friday 08.00 to 21.00 and Saturday and Sunday 10:00 to 18:30.

What should I do if I’ve paid against the incorrect licence plate number?
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Vehicle not registered in Ireland?

The amount you pay when using the M50 toll is dictated by the tax class of your vehicle. For vehicles registered in the Republic of Ireland, we have access to the National Vehicle and Driver File (NVDF). This is a database of all vehicles registered in the country. If your vehicle is registered elsewhere, you will have to manually select your vehicle class before proceeding.
If you see this message, please manually select your vehicle class in the dropdown box labelled “Vehicle class”. You can then continue with your payment.

Signing up
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Why sign up for an eFlow account?

An eFlow account will enable you to pay your M50 tolls automatically and at a discounted rate. y registering for an eFlow account, users can avail of video tolling or tag tolling. Video tolling will save you €0.50 on every M50 journey and there’s no account management fee. Click here for more information. Our Tag tolling option offers further discounts and applies a €1.10 fee plus VAT per tag each month.

What type of account would suit me?

Registering for an eFlow account is a cheaper and easier tolling solution.

Once a valid payment method is active on the account, all M50 toll journeys made by the vehicles on your account will be automatically applied to the account. You can choose between a pre-pay or post pay eFlow account. Vehicles added to your eFlow account can avail of video tolling or tag tolling options or a combination of both options if you have multiple vehicles on your account.

For frequent users of the M50 Toll Road, a tag tolling option is our recommended option as it provides the most discounts to your toll journeys. To decide which option is best for you and for a full breakdown of video tolling and tag tolling rates, please view our toll calculator.

For visitors using the M50 Toll Road, a tourist/visitor account is setup with a start and end date which would be suitable for visitors to Dublin using the M50 Toll Road for a specified timeframe. This type of account must be a pre-pay account with video tolling.

Business

An eFlow ‘Business’ tolling account allows users to manage toll charges for five or more company vehicles. You can add an unlimited number of vehicles to the account and keep track of all your vehicles, journeys and payments online. If you have any questions about your account, our dedicated business account managers are on hand to help out.

If your business has a fleet of more than twenty vehicles, you can complete your registration over the phone under the guidance of a dedicated fleet account manager by calling 0818 50 50 80. Your ‘Business’ account can be an eFlow tag or video tolling.  You can choose between a pre-pay or post pay eFlow account.

Pre-Pay or Post Pay

Both pre-pay and post pay accounts allow users to select video tolling or tag tolling for the vehicles registered to their account. Different discounts apply for video tolling and tag tolling (see our toll calculator here).

Pre-pay
Pre-Pay customers have their toll charges automatically deducted from a prepaid balance whenever a journey is made.

After setting up a Pre-pay account, an initial deduction of €40.00 will be taken from your chosen payment method.

Once your account balance goes below your low-balance threshold of €12, it is topped up automatically using the payment method on your account. This top amount is a minimum of €30.00 and a maximum of €1000.00. If you require a larger top-up amount, please contact us.

Post-pay
With a post pay account, all of your toll charges for one month are consolidated into a single payment. Payment is taken between the 12th and 18th of the following month from your registered payment method.

Switch between Post Pay or Pre Pay

Unfortunately you currently cannot switch between account types. To switch account types, you will need to close your account and open a new account selecting the other account type. 

My Account
How does My Account work?
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Balance on my online account

You can either have a post pay or pre-pay account:

With Post pay accounts, the balance that you see when you log in to your eFlow account is the total for journeys on your account owing since we last received a payment.

If you use our Tag Tolling option on your account, this will also include the monthly charge of €1.00 +VAT per tag.

The amount which will be taken from you every month is the balance owed on the last day of the previous month.

In the case of a pre-pay account, the balance shows how much credit you have left on your account to cover future journeys.

Why is there a minus balance on my account?
Your balance may have a minus amount if it is a Pre pay account which is in credit.

If you would like to find out why your Post pay account is in credit you can contact us online, by post, fax or through our Twitter or Facebook pages.

Can I make a payment on my account?

Registered post pay customers can make a full payment or pay a selection of unpaid journeys towards their outstanding balance on eflow.ie by logging in clicking on the ‘pay outstanding’ button on the account overview page.

Registered pre-pay customer, can use the online ‘Top Up Payment’ feature to add credit to their account manually. This feature is located under the ‘Statements and Payments’ section on the account overview page.

When will automated eFlow payments be taken from my account?

Monthly payments for Post pay accounts are taken between the 12th and 18th of every month. If you would like more control over when you make payments to us, you can choose the ‘Pay Outstanding’ option on eFlow.ie and pay some or all of the current month’s bill. Any balance remaining will be taken in the normal automated payment process.

 

eFlow Post pay customers are billed a month in arrears. This means that the amount deducted from your payment method this month covers journeys made last month.

In the case of Pre-pay accounts, we will automatically request a payment from your registered payment method once your balance falls below the account threshold of €12.00.

How can I view my statements?

If you select to receive your statements by email, every month we’ll email you a link to your statement. You will need your eFlow username and password to access it.

Only invoices/statements from August 2021 onwards are readily available.  Please contact us if you can’t access the one(s) you require.

You can also view your statement online by logging into your account on eflow.ie:

  1. Login  to your eFlow account with your username and password.
  2. Click on the “invoices and payments” section to view your statements.
  3. Scroll down and select the date ranges of the statement you would like to view.
  4. Select the ‘page’ page iconicon to view your statement online. In order to download the invoice correctly, the user must be using Chrome & have pop-ups enabled.
  5. If you wish to download your statement for further use, click the page icon which will generate a PDF of your statement. From here, you can download or print your statement.
  6. If you would like to view a history of invoices issued during your selected date range, select ‘Download CSV’, ‘Download Excel’, or ‘Download PDF’ to download your list of invoices in the respective format chosen.

Please note statements issued to your account prior to our systems upgrade on August 7th 2021, are not readily available. If you need access to these statements, please contact our customer service team.

For help finding your statement, please visit our guide here.

We’ve updated our eFlow statementFor help understanding your statement click here.

How can I see the full list of toll journeys that I have made?

To view a list of your journeys, log in to your eFlow account and click ‘Journeys’. Here, you can select a date range to view all journeys during a defined period.

What payment methods can I use with eFlow?

If you register for an eFlow M50 Post pay or Pre pay account, the following payment methods will be accepted on your account:

  • Visa/Master credit card 
  • Visa/Master debit card 
  • Direct Debit (from SEPA Single Euro Payments Area only)
What will happen if there isn’t enough money in my bank account when the payment is taken?

If a payment request fails, we will notify you in writing (either by email or letter, depending on your preferred correspondence method).

We will automatically attempt to take the payment after another few days. If you are using our Tag Tolling option, your tag(s) will not work if the first attempted payment fails. If the second attempt fails, your account will be suspended, and your vehicle will not be covered on any toll road. You will be charged the unregistered toll rate in this case.

If your account is suspended, you can reactivate it by making a payment for the full outstanding balance and by adding or reactivating a valid payment method on your account so our system can automatically take the payment.

What’s the difference between a Tag and an M50 Video on my eflow account

How M50 video tolling works

  1. You can travel on Dublin’s M50 Motorway immediately. Our camera simply reads your license plate each time you travel between J6 and J7 on the M50 and charges the journey to your eFlow account.
  2. With M50 video tolling, you will save €0.50 every time you use the M50

Please remember, customers using our Video Tolling option can only do so for the M50 Toll Road. If you use other toll roads*, you will need to pay the tolls at the booth as you use them.

Our Tag Tolling option works on all toll roads in Ireland and has a monthly account management fee of €1.00 + VAT (€1.23) per tag. With a tag account, you will receive a €1.10 discount on every M50 toll journey. However, Tag Tolling customers can use the express lanes at any other toll in Ireland, while Video Tolling customers cannot.

Details & Account Access
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I can't log in

There are a number of reasons why you can’t log in to eFlow.ie:

  1. Account is closed or pending close. If your account is closed or pending close, you will not be able to log in to eFlow.ie
  2. Wrong username or password.

If you are experiencing difficulties in accessing your account, you can retrieve your username or reset your password at the login screen or by contacting our customer service agents.

To retrieve your username, you will need your account number, mobile number and email address. If all of your information matches what we have on file, we will send an email to the address listed on your account with your username.

To reset your password, you will need your username. If this matches what we have on file, we will send you an email with a temporary password. If the email address on the account is no longer in use, you can contact us through one of our communication channels here to restore access to your account.

 

I need to retrieve my password

To reset your password, you will need your username. If this matches what we have on file, we will send you an email with a link to reset your password. This link is valid for an hour.

 

I need to retrieve my username

To retrieve your username, you will need your account number, mobile number and email address. If all of your information matches what we have on file, we will send an email to the address listed on your account with your username.

You can find your username on any correspondence that eFlow has sent to you.

You can contact us by webchat, Twitter/Facebook or by telephoning our customer service team on 0818 50 10 50 or +353 1 4610122 if calling from outside of Republic of Ireland, Monday to Friday 08:00 – 21:00, Saturday and Sunday 10:00 to 18:30.

Setting up my password and username

You can activate your online account here. You activate your online account by setting up your username, password and security question. This enables you to log in.

To do this, you will need your eFlow account number, surname and an active vehicle registration number.

You can find all of these details on the welcome letter, posted to you after registration. If you have misplaced the welcome letter you can contact us by webchat, Twitter/Facebook or by telephoning our customer service team on 0818 50 10 50 or +353 1 4610122 if calling from outside of Republic of Ireland, Monday to Friday 08.00 to 21.00, Saturday and Sunday 10:00 to 18:30.

Email address verification
Verifying your email address ensures that we have your correct email address, which is important for security and data protection purposes.

Your eFlow account will remain active, regardless of whether your email address on the account is verified or not.

A verification email will be sent out with a link which, when clicked, will verify your email address. This link will expire after seven days, but a new verification email can be requested through our online form or through our Twitter or Facebook pages.

Changing your phone number, postal or email address on an account

To edit your contact details:

  1. Log in to your account with your username and password.
  2. Select ‘My Details’ in the Account Overview page.
  3. Under the ‘My Details’ heading you can update your name, phone number, and email address.
  4. If you would like to update your postal address this can be completed under the ‘Billing Address’ heading. If your postal address is the same as your billing address, please update your details as needed.
  5. If your postal address is different to your billing address, select the ‘Delivery/Shipping Address is different to Billing Address’ box or the ‘Mailing Address is different to Billing Address’ box and enter your new address in the form that will appear. Scroll down to the end of the page and select ‘Save All Changes’ to confirm you would like to update your contact details.

You may need to activate your online account before you can log in.

Please note: If your vehicle is registered to a previous address and you have recently changed address, please ensure that you inform the Division of the Department of Transport, Tourism and Sport in their Shannon office, so their driver records can be updated.

How to add an authorized user to my account
  1. Log in to your account.
  2. Select ‘My Details’ in the Account Overview screen.
  3. Scroll down to ‘Additional Authorised Contacts’.
  4. Click on the ‘+’ symbol and then fill in the details of the individual(s) who you wish to add
  5. Click ‘Save All Changes’.

Once added to your account, an Authorised User can engage with eFlow about your account on your behalf when communicating to a customer service agent. No additional account login is created to access your eFlow account.  You can add any number of Authorized Users to a single account.

Authorised users can request to update vehicles on the account, add their own payment details and manage the account.

Closing Your eFlow Account
  1. To close your account, you will need to log in to your account.
  2. Click on ‘My Details’ in the Account overview screen.
  3. Click on ‘Close Account’ button under the ‘My Account’ heading within the page.
  4. Select your reason for closing your account in the drop down menu.
  5. Select your preferred refund method from the drop down menu should you close your account with a positive balance.
  6. Select the Date you would like your account closed from.
  7. Select the ‘Submit Request’ button.

Select the date you would like to close your account. Please note: Before closing your account, all outstanding payments must be made, and any eFlow tags associated with your tag tolling account must be returned to:
eFlow,
PO BOX 13294,
South City DSU
Cork.

As per clause of the eFlow Terms and Conditions, there is a charge of €20.00+VAT for each unreturned eFlow tag. Once your account is in the process of being closed or has been closed, you will no longer be able to access it online at eFlow.ie. Closed accounts cannot be reopened.

 

 

 

 

 

 

Low Emissions Vehicle Toll Incentive (LEVTI)

Under the 2020 Budget, DoT secured funding to support a reduced tolling scheme for Low Emission Vehicles (LEV), broadening the previous Electric Vehicle Toll Incentive Scheme. This LEV Scheme will be funded under the Carbon Reduction Programme, with the objective of reducing transport emissions and building a climate resilient low carbon transport sector by 2050. The tolling Scheme will be administrated by Transport Infrastructure Ireland (TII) on behalf of DoT.

The Scheme is referred to as the ‘Low Emissions Vehicle Toll Incentive (LEVTI) Scheme’.

The Scheme is an expansion on the previous Electric Vehicle Toll Incentive Scheme that commenced in June 2018; it will run until December 31st 2022 (or up to a maximum of c. 50,000 LEVs).

The allocation for the Scheme in 2020 is up to a maximum of €1,500,000. Each year funding for the Scheme will be determined by DoT. The Scheme rules and applicable incentives / refunds are subject to change, with the new refunds and relevant terms and conditions being determined by DoT in advance of the calendar year.

More information on the LEVTI scheme, rules and how to register can be found here.

I wish to change my username

Usernames cannot be changed. The username stays the same for the duration of the account. If your username is your email address, the email address used when creating the account will remain as the username for the duration of the account.

Vehicles & Tags
Vehicles
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How to add a vehicle to your eFlow account

To add a new vehicle to your account:

  1. Log in to your eFlow account with your username and password.
  2. Select My Vehicles in the Account Overview screen.
  3. To add a vehicle, enter your vehicle registration number in the box presented.
  4. Select if you would like to assign video or tag tolling to the vehicle.
  5. For tag tolling, if you plan to reuse your existing tag on your new vehicle, select ‘choose existing tag’. Select the tag you wish to assign to your vehicle to followed by the ‘finish adding vehicle’ button. Otherwise select ‘order new tag’ followed by ‘Add Vehicle’.
  6. For video tolling, click ‘Add Vehicle’.

Please note: while most vehicle details will populate automatically, you will need to manually enter details for vehicles from outside of the Republic of Ireland.

Would you like to use your eFlow tag in your new vehicle?

If you would like to reuse your eFlow tag, select tag tolling when adding your vehicle to your account and then select ‘choose existing tag’. A pop up will appear allowing you to choose which tag you would like to assign to your new vehicle. Click the ‘Finish Adding Vehicle’ button to confirm. You will also have the option to remove the vehicle your tag was assigned to or choose to keep it on your account.

If a vehicle is removed before the tag is reassigned, the tag will be deactivated immediately. You will need to return the deactivated tag to eFlow to avoid incurring a charge for the cost of the tag (€20.00+VAT). A prepaid envelope will be issued to you from eFlow to return the tag. A new tag will be issued to you for any vehicle subsequently added to your account.

Monthly Tag Fees

For every additional vehicle added to your account with tag tolling, an extra tag rental fee will be applied. For example, if you have one vehicle, you will pay €1.00+VAT per month, but if you have three vehicles with tags, this will amount to €3.00+VAT in tag rental fees each month.

How do I add a vehicle to my account

Firstly, please ensure that you’ve entered the correct license plate number when attempting to add the vehicle to your eFlow account. To add the vehicle to your account, enter your vehicle registration number in the text box below ‘Change my vehicle’. Select whether you would like video or tag tolling. For video tolling, ‘select add vehicle’.

For tag tolling, if you would like to reuse your eFlow tag, select tag tolling when adding your vehicle to your account and then select ‘choose existing tag’. A pop up will appear allowing you to choose which tag you would like to assign to your new vehicle. Click the ‘Finish Adding Vehicle’ button to confirm. You will also have the option to remove the vehicle your tag was assigned to or choose to keep it on your account. Otherwise select ‘order new tag’ followed by ‘Add Vehicle’.

If the make, model and colour don’t match your vehicle, please double-check your vehicle registration number. You can re-enter your vehicle registration number in the text box below the list of vehicles on your account. If you have recently purchased the vehicle, the vehicle may still be on the previous owner’s eFlow account. To have this vehicle added to your own eFlow account, you may need to contact us to re-register this vehicle to your account. You’ll need to be able to confirm the make and model of the vehicle in order for eFlow to be able to remove it from someone else’s account.

Please keep a note of the date when you bought the vehicle as we may need this to complete a transfer of journeys to your account.

You can also contact the previous owner and ask them to remove the vehicle from their account, after which you will be free to add it to yours.

How many vehicles can I have on my account?

There is no upward limit on the number of vehicles which can be on an account at any given time.

What class is my vehicle?

When you add a vehicle to your account, eFlow.ie will inform you what vehicle class it is, according to its vehicle registration number (if the vehicle is registered with the Driver and Vehicle Computer Services Division (DVCSD). M50 tolls are charged based on whether the vehicle is registered as a ‘private’ or ‘commercial’ vehicle, and, for ‘commercial’ vehicles, the unladen vehicle weight will be used to determine the vehicle class.

All vehicle information for vehicles registered in the Republic of Ireland is obtained from the National Vehicle and Driver File (NVDF), which is held by the Driver and Vehicle Computer Services Division (DVCSD). eFlow cannot alter this information, and any queries regarding the details in the NVDF should be made to the DVCSD by the registered owner of the vehicle.

For details of vehicle classes on other toll roads and their charges please visit TII.ie

Please note: information for vehicles registered outside the Republic of Ireland will not be available on eflow.ie. The vehicle details will have to be entered manually, and you may be asked for a copy of the vehicle’s log book / registration certificate to confirm the details entered.

How can I remove my vehicle from my account
  • Log in to eFlow account with your username and password.
  • Select ‘My Vehicles’ on the account overview page.
  • To remove a vehicle, click the eye icon under the ‘more’ column.
  • Select the ‘Remove Vehicle’ button in the pop-up box.
  • If there is a tag assigned to the vehicle you will be asked if you wish to transfer the tag to another vehicle or deactivate the tag.
  • Select the ‘Remove Vehicle’ or ‘Transfer Tag’ button to confirm.

For tag tolling, if an additional vehicle is not added to your account, you will only have the option to deactivate your tag when removing your vehicle. You will be issued a pre-paid envelope where you will need to return the deactivated tag to eFlow to avoid incurring a charge for the cost of the tag (€20.00+VAT). added to your account with the tag tolling option selected.

 

 

Tags
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How does the tag work?

Every time you pass through the M50 toll, or through express lanes on other Irish toll plazas, your eFlow tag is read. This records your journey on your eFlow account.

Once activated, your eFlow tag will work immediately on the M50. It will become active on other Irish toll roads (M7, M1 etc.) up to two days after the date of issue.

How do I affix my tag?

The correct positioning of your eFlow tag is essential to ensure it is read correctly.

  • Cars/vans: Affix your eFlow tag high up on your windscreen, ideally centred just beneath the rear-view mirror.
  • Lorries, buses: Affix your eFlow tag on the bottom centre of the windscreen.

Please note: Some windscreens (athermic) have a metallic layer to reflect heat from the sun. In such cases, the eFlow tag must be placed within the areas of the windscreen which lacks this coating. Such areas are normally marked with a different colour or pattern.

 

 

When will my eFlow tag start working?

You don’t need to do anything to activate your eFlow tag. Your eFlow tag will work immediately on the M50 as our cameras will pick up your license plate number before you receive your eFlow tag in the post and install it in the vehicle. However, it will not become active on other Irish toll roads until up to two days after the date of issue. The date of issue will be printed on the letter that comes with your eFlow tag.

 

 

What is the speed limit in the express lane?

Toll express lanes for barrier toll roads have different speed and distance requirements in order for the barrier to lift your vehicle must be driving under 50km/hour when approaching the barrier.

You must observe speed limits and maintain a distance of at least 30 metres from the vehicle in front of you. Failure to comply with speed and distance requirements may result in the barrier not lifting.

Can I use my eFlow tag in car parks?
No, your eFlow tag will not work in car parks.
How long will the battery in my tag last?

Your eFlow tag battery will last approximately five years.

If the battery in your eFlow tag runs out you can return it to eFlow and order a new one. Please contact our customer care team for more details.

If the battery in your tag runs out, we will replace the eFlow tag free of charge. You must return the deactivated eFlow tag to us in your prepaid registered envelope to avoid incurring a charge for the cost of the tag (€20.00 + VAT).

Tag Return Address:
eFlow,
PO BOX 13294,
South City DSU
Cork

Where can I use my eFlow tag?

Your eFlow tag will work on all toll roads in the Republic of Ireland.

These roads are:

  • M50 Barrier-Free Toll (Junction 6 (N3 Blanchardstown) and Junction 7 (N4 Lucan))
  • M1 (Gormanston – Monasterboice)
  • M3 (Clonee – Kells)M4 (Kilcock – Enfield – Kinnegad)
  • N6 (Galway – Ballinasloe)
  • M7/M8 (Portlaoise – Castletown/Portlaoise – Cullahill)
  • N8 (Rathcormac – Fermoy Bypass)
  • N25 (Waterford City Bypass)
  • Tom Clarke Bridge (formerly known as East Link bridge)
  • Dublin Tunnel (Dublin Port)
  • Limerick Tunnel
Where can I use M50 video tolling?
M50 video tolling is only for use on the M50 Toll Road.
Installing your eFlow Tag

The correct positioning of your eFlow tag is essential to ensure it is read correctly.

  • Cars/vans: Affix your eFlow tag high up on your windscreen, ideally centred just beneath the rear-view mirror. Please see the above video for a guide to eFlow tag installation.
  • Lorries, buses: Affix your eFlow tag on the bottom centre of the windscreen. Please see the above video for a guide to eFlow tag installation.

Please note: Some windscreens have a metallic layer to reflect heat from the sun. In such cases, the eFlow tag must be placed within the areas of the windscreen which lacks this coating. Such areas are normally marked with a different colour or pattern.

Switching tags between vehicles

If you want to reassign your tag to a different vehicle, you can do that online:

  1. Login to your eFlow account.
  2. Click ‘My Vehicles’ in the account overview page.
  3. Select the ‘eye’ icon beside the vehicle you wish to switch the tag to and select ‘swap to tag tolling’.
  4. Select ‘choose existing tag’. Click the drop down menu and select the tag you wish to assign to the respective vehicle.
  5. Select ‘Change to Tag Tolling’. You can also choose whether to keep or remove the vehicle the tag was switched from.

If for any reason you cannot switch your tag successfully, please contact us.

Please note: If the vehicle you are trying to add is already registered to another account you will not be able to add the vehicle to your account. To do so, you must remove the vehicle from the other account before adding it to your account.

If you need a new eFlow tag holder for any vehicle, you can request it by clicking on the blue ‘eye’ icon under the ‘more’ column in the section of Your account.

Please note: eFlow tags are not transferable from one vehicle to another similar type of vehicle e.g. from one car to another car. This is because each eFlow tag is associated with a specific vehicle and its account. If you use a tag from another vehicle, you will be charged as a non-registered user on the M50 as tags are assigned to specific license plate numbers. If a tag is used in a car that it’s not assigned to, it will not work on any tolls around Ireland.

 

Can I order a New Tag Holder

A new tag holder can be requested online free of charge.

  1. Log in to your account with your username and password.
  2. Click ‘My Vehicles’ on the account overview page.
  3. Select the ‘eye’ icon under the ‘more’ column of the vehicle you wish to request a new tag holder for.
  4. Select the ‘Request Tag Holder’ button and confirm what vehicle the tag is for.
  5. If you need your tag holder delivered to a different address, select the ‘use a different address’ box and enter the address you would like the tag holder delivered to.
  6. Click ‘Request Tag Holder’.

Your tag holder should be delivered within 3-5 working days.

Please note: We no longer supply tag holders for the old, larger eFlow tags, only for the new smaller eFlow tags. Should you require a new tag, you will be issued a smaller, more compact tag and tag holder.

If you want to switch your tag to a different vehicle:

  1. Login to your eFlow account.
  2. Click ‘My Vehicles’ in the account overview page.
  3. Select the ‘eye’ icon beside the vehicle you wish to switch the tag to and select ‘swap to tag tolling’.
  4. Select ‘choose existing tag’. Click the drop-down menu and select the tag you wish to assign to the respective vehicle.
  5. Select ‘Change to Tag Tolling’. You can also choose whether to keep or remove the vehicle the tag was switched from.

If you do not switch your tag to the new vehicle, the barrier will not lift for you on the lanes at the other toll roads on your next journey. Tags can only be assigned to one license plate number, they cannot be swapped between vehicles.

You may also need to request a new tag holder for the adhesive to stick to your windscreen and will need to correctly position the tag inside the vehicle in which they are switching to in order to detect the tag when passing through the toll.

My eFlow tag is stolen

You will need to contact us directly to order a new tag through one of our communication channels here. Also, you will need to order a new tag from eFlow.ie. 

Once ordered, your new tag should arrive within 3-5 working days. If the tag is found and returned after being reported stolen.

I sold my vehicle with the eFlow tag still inside

Please contact eFlow and let us know. A new tag and tagholder will be issued. However, you will incur a tag fee of €20.00 + VAT which will be charged to your account. Alternatively, you can contact the person who bought the vehicle to return the tag.

I need to send my tag back to eFlow

When you close your account, a prepaid envelope to return your tag is issued to you. If you have not received this envelope please contact us by webchat, Twitter/Facebook or by telephoning our customer service team on 0818 50 10 50 or +353 1 4610122 if calling from outside of Republic of Ireland, Monday to Friday 08:00 – 21:00, Saturday and Sunday 10.00 to 18:30.
Please note: There is a fee of €20.00+VAT for each unreturned tag.

What are the Motorhome & Campervan classification types?

Motorhome, campervan and caravan vehicles fall under the category of ‘a motor car or public service vehicle with seating for up to 8 passengers’ and will need to pay the M50 toll at the following rates:

VEHICLE TYPE NO Account M50 VIDEO TOLLING M50  TAG TOLLING
A motor car or public service vehicle with seating for up to 8 passengers €3.20 €2.70 €2.10

 

If your motorhome is outside the Republic of Ireland, please enter the vehicle class – ‘1 – Car’ if paying a tolling at the unregistered rate or adding a vehicle to your eFlow account.

Please note these charges only apply to the M50 and rates at other toll roads across Ireland may vary. For information on toll rates on other motorways in Ireland click here.

Reasons why tag is not working
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eFlow tag positioning

If your eFlow tag is not working, ensure that it is positioned correctly (in cars and people carriers, tags should be installed horizontally on the inside of the windscreen behind the rear-view mirror. In lorries and buses, the tag should be placed vertically at the bottom centre of the windscreen and that you are driving within the express lane speed and distance limits.

Please note: Some windscreens (athermic) have a metallic layer to reflect heat from the sun. In such cases, the eFlow tag must be placed within the areas of the windscreen which lacks this coating. Such areas are normally marked with a different colour or pattern.

Account suspension

Your tag will stop working if your eFlow account has been suspended. Your account is suspended because we attempted to take payment twice; both being unsuccessful. Your payment may have been unsuccessful as the payment card on your account may have expired or the payment was declined as there was insufficient funds in your account.

There are two steps to reactivate your eFlow account:

  1. Pay the full outstanding balance; and
  2. Update the payment details on your account.

To pay the balance on your account, log into your account and click ‘Make Payment’. Once you’ve paid your outstanding fees, click ‘back to my account’. You will be told to add a valid payment method, click ‘ok’ and login in to your eflow account. You will be prompted to update your payment details, click ‘add payment method’. Once your payment method has been successfully updated, click ok. Login to your eFlow account to successfully reactivate your account.

Once the full outstanding balance is paid and a valid payment method is added, your account will be no longer be suspended and your tag will become active.

Please note: If a tag account becomes suspended, the tag will become inactive and will not work on the M50 toll or any other toll roads. Any M50 journeys made by your vehicle(s) while your account is suspended will be charged at the unregistered rate. This means that you will have to pay your toll by the following day 8pm deadline to avoid late penalties.

 

 

 

 

 

eFlow tag is not working

If your eFlow tag is no longer working, you can order a new one by contacting our customer service team here. Once ordered, your new tag should arrive within 3-5 working days. Please return your old tag in the prepaid envelope issued to avoid incurring a €20 + VAT fine.

To report a faulty tag:

If you need to report a faulty tag please contact our customer service team and request a new tag. Find out how to get in touch here.

The eFlow tag is being used in a vehicle that it is not assigned to

Your eFlow tag must be used in the vehicle to which it is currently assigned. If you remove a tag from one car and use it in another without reassigning, it will not work.

Balance & Statements
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How can I check my account balance?

You can view the current balance on your account when you log in to your online account with your username and password.

If you have a Post Pay account, to view your statements ‘Invoices and Payments’. To view your statement, select the required date range and then click the ‘paper page’ icon of the statement you would like to view.

The payment date is displayed in the ‘Invoices and Payments’ page. Payment for any balance due at the end of the month will be taken out of your account on the date displayed.

If you’d like to make a payment against your eFlow account balance manually, now you can. Full payments can be made on eFlow Post Pay accounts online at eFlow.ie by clicking ‘Pay Outstanding’ You can select from the list of unpaid invoices, unbilled toll transactions and unbilled payments/adjustments. If you would like to pay them now, tick the respective unbilled/unpaid payment and select the ‘Pay’ button.

 

 If you have a Pre-Pay account, you can view your current balance under the ‘Statements and Payments’ heading. For a more in depth view. To better understand your account balance it is best to view your most recent statement. Select the date range of the statements you would like to view and click the ‘paper page’ beside the statement you would like to view. You can make additional Top-up payments online to extend your credit.

How is the account balance calculated?

Your account balance is located on the ‘Invoices and Payments’ page for post pay, for pre-pay, your balance is located on the ‘Statements and Payments’ page. The balance refers to the total which will appear on your next eFlow invoice/statement. This relates to charges incurred during the previous month, for which payment has not yet been taken from your registered payment method on your statement.

It does not include journeys which were taken during the current month (your live balance) and will not match the sum of passages on the ‘Journeys’ page.

 

 

 

 

 

How can I view my statements?

To view your eFlow statements or invoices, log in to eFlow account with your username and password.

  1. For prepay accounts, select ‘Statements and Payments’ in the account overview page If you have a post pay account, select ‘Invoices and Payments’.
  2. Select the date range of the statements you would like to view (unfortunately, we can’t provide statements prior to our systems upgrade on August 7th Please contact us should you require your statements before this date).
  3. Click the ‘Page’ page iconicon of the statement you would like to view and it within your browser…
  4. Select ‘File’ and ‘Save As…’ to download and save the PDF file.
I’d like to change the way that I receive my statement

To change how you receive your statement:

  1. Log in to eFlow.ie with your username and password.
  2. Select ‘My Details’ on the account overview page.
  3. Scroll down to ‘Contact Preferences’.
  4. Open the drop-down menu beside ‘Receive Bills by’ and select whether you want to receive your statement by email or post.
  5. Click ‘Save All Changes’ at the bottom of the page.
Payments
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What payment methods can I use with eFlow?

If you register for an eFlow M50 Post pay or Pre pay account, the following payment methods will be accepted on your account:

  • Visa/Master credit card 
  • Visa/Master debit card 
  • Direct Debit (from SEPA Single Euro Payments Area only)
Add a payment method

To add a new payment method:

  1. Log in to eFlow.ie with your username and password.
  2. Click on ‘My Details’ in the account overview section.
  3. Click the ‘Edit Payment Method’ button.
  4. Select whether the new payment method is a credit card, debit card or direct debit.
  5. Select the ‘Add a Payment Method’ button.
  6. Fill in your card details required details and confirm by clicking ‘Save Details’.
  7. You may be asked to provide two factor authentication to verify your payment method through SMS.

Your new payment method should appear on your account.

Remove a payment method

To remove a payment method from your eFlow account:

  1. Log in to eFlow.ie with your username and password.
  2. Click on ‘My Details’ on the account overview page.
  3. Click on the ‘Edit Payment Method’ button.
    Please note: An active payment method must be on your account. If you only have one payment method, you will need to add an additional payment method before removing a payment method. You need to set this method as your primary payment method.
  4. Click the ‘Rubbish Bin’ icon of the payment method you would like to remove.
  5. Select ‘Ok’ to confirm you would like to remove the payment method.
  6. Your payment method should no longer appear in your account.

 

Set your primary payment method

If you wish to set another payment method on your account as your primary payment method, you must:

  1. Log in to eFlow.ie with your username and password.
  2. Click on ‘My Details’ in the account overview section.
  3. Click the ‘Edit Payment Method’ button.
  4. Select ‘Primary’ in the drop down menu under the ‘Payment Priority’ column of the card you would like to make your primary payment method.
  5. Please note you cannot have two primary payment methods at the same time. Select ‘Alternate 1’ in the drop-down menu under the ‘Payment Priority’ column of the card you would like as your secondary payment method.
Making a payment on your M50 Toll account

If you have a Post pay account, you can make a one-off payment for transactions/journeys against your outstanding balance by clicking the ‘Pay Outstanding’ option in the ‘Account – Overview’ section.

If your account is in suspension, it will not be reactivated until the outstanding balance on your account has been cleared, and your account has a valid payment method.

 

 

Making a payment on your prepay account

If you have a prepay account, you can add credit to your account by clicking on the ‘Statements and Payments’ option in the ‘Account Overview’ section.

 Click the ‘Top Up Payment’ button. Here you can make a payment by entering the amount you would like to top up your account by, using an existing payment method or a new credit/debit card. Click the ‘pay’ button. You will be prompted to confirm you would like to make a payment and select ‘Ok’ if you would like to top up your account.

If your account is in suspension, it will not be reactivated until the negative balance on your account has been cleared and a valid payment method is added to the account.

Please note: Payments are taken on an automatic schedule and manual payments are not necessary.

When is payment taken every month?

For Post-Pay accounts your payment date is displayed under the ‘Invoices and Payments’ heading.  

In the case of pre-pay accounts, we will automatically request a payment from your credit/debit card or direct debit once your balance falls below the account threshold of €12.00. Payment will be taken from your account between the 12th and 18th of each month.

Can my payment date be changed?

At present, it is not possible to change the date when payment will be automatically taken from your eFlow account.

If would like to avoid an automatic payment being made by eFlow towards near your billing period, you can make a manual payment against the amount outstanding on your account.

How can I change my top-up amount on my Pre Pay account?

This feature us currently not available on eflow.ie. If you need to change your top-up amount, please contact us and a member of our customer service team will be able to change you top-up amount.

Please note: The minimum top-up amount is €30.00, and the maximum is €1000.00. If you require a larger top-up amount, please contact us. Your account is automatically topped up once your balance falls under the minimum threshold of €12.00.

 

 

My account is in suspension, how can I fix this?

Your account has become suspended because we were not able to successfully take payment from your registered payment method on two occasions.

There are two steps to reactivate your eFlow account:

  1. Pay off the full outstanding balance.
  2. Update the payment details on your account.

To pay the balance on your account, log into your account and click ‘Make Payment’. Once you’ve paid your outstanding fees, click ‘back to my account’. You will be told to add a valid payment method, click ‘ok’ and login in to your eflow account. You will be prompted to update your payment details, click ‘add payment method’. Once your payment method has been successfully updated, click ok. Login to your eflow account to successfully reactivate your account.

Once the full outstanding balance is paid and a valid payment method is added, your account will be no longer be suspended and your tag will become active.

Please note: Due to account suspension, journeys cannot be added to the registered account. If a tag registered account becomes suspended, the tag will become inactive and will not work on the M50 toll or any other toll roads. Any M50 journeys made by your vehicle(s) while your account is suspended will be charged at the unregistered rate. This means that you will have to pay your toll by the following day 8pm deadline to avoid late penalties. At toll booths, you will have to stop and pay at the booth if your account is suspended.

 

SEPA and Direct Debit Payments

Single Euro Payments Area (SEPA) is an EU initiative designed to change the way electronic payments are processed in the EU (including the United Kingdom). This means that making a payment in any SEPA zone country will be no different to making a payment in Ireland.

Previously, direct debits worked by using bank account numbers and sort codes. With SEPA, these are replaced by International Bank Account Number (IBANs) and Bank Identifier Codes (BICs).

New or Updating Direct Debit Customers

For new eFlow customers, or those updating their direct debit payment method, you will need your BIC and IBAN to set up a direct debit with eFlow. You will get these numbers from your bank statements or you can go to the Banking and Payments Federation Ireland to help you generate the details you require.

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Fleet and Business FAQS
first
I would like to speak to my account manager
If you have been assigned an eFlow account manager and would like to speak to them, please contact the Fleet Department using the details below. Otherwise, you can contact eFlow here.

Phone: 0818 50 50 80
Intl: +353 (0)1 8770470
Email: businessaccount@eflow.ie

How do I add/remove a user from my account?

To add or remove a user on your business account:

  • Log in to eFlow.ie with your username and password.
  • From the Overview Dashboard screen, click ‘User Management’ in the sidebar. To add a user, click the ‘Add a new user’ button and fill in the appropriate details.
  • To remove a user, click the drop down arrow beside the user’s name and select ‘Remove.’
How can I change the access level of a user on my account?

To change a business account user’s access level:

  • Log in to eFlow.ie with your username and password.
  • From the Account Overview screen, click ‘User Management’ in the left sidebar.
  • To edit a user’s access level, click the arrow beside the user’s name and select ‘Edit.’
How do I open a sub account?

To open a sub account on your business account

  • Log in to eFlow.ie with your username and password.
  • Click on the dropdown to the right of the customer’s Account
  • Then, press “Sub Account Summary” this is located under the Customer Service heading
  • Click on “Create Sub Account” on the right side of page. and then fill in the required information
How do I close a sub account?

To close a sub account on your business account

  • Log in to eFlow.ie with your username and password.
  • Navigate to the customer’s account number next to the customer’s name on the Account Overview. Click on this menu item and a drop-down selection will appear
  • From here you will be able to see ‘Close Account’ under ‘Customer Service’. Proceed to click on this and then fill in the required information
How do I add/remove a user on a sub account?

To add or remove a user on your business account:

  • Log in to eFlow.ie with your username and password.
  • From the Overview Dashboard screen, click ‘User Management’ in the sidebar. To add a user, click the ‘Add a new user’ button and fill in the appropriate details.
  • To remove a user, click the drop down arrow beside the user’s name and select ‘Remove.’
Making a payment on your Top-Up account
If you have a top-up account, you can add credit to your account by clicking on the ‘Make Payment’ option in the ‘My Account – Overview’ section.

Here, you can make a payment using an existing payment method or a new credit/debit card.

If your account is in suspension, it will not be reactivated until the negative balance on your account has been cleared and a valid payment method is added or reactivated on the account.

Please note: Payments are taken on an automatic schedule and manual payments are not necessary.

Revolut Customers
On 31st December 2020, the Brexit transition period with the EU came to an end. At eFlow, we want to make sure our customers are not affected by the UK leaving the EU.

At the moment, if you have Revolut Direct Debit set up as one of your payment methods.

You will recently have received notification from Revolut to let you know they have changed the International Bank Account Number (IBAN) that you use to receive bank payments. Your IBAN is used in payments to or from other banks, and regular payments to or from businesses like ourselves, eFlow. Your new IBAN starts with an ‘LT’ and replaces your old IBAN which started with ‘GB’. You can find your new IBAN by selecting your Profile icon in the Revolut app, tapping on “Account details” and then selecting an account. To avoid any disruption, you’ll need to provide this new IBAN to us here in eFlow to update your direct debit with these new details.

As always, the security of your data is our first priority. The most secure way to update your account is to go to www.eflow.ie if you have online account access or alternatively you can call our contact centre on any of the contact numbers listed here.

When is payment taken every month?
Monthly payments for Post-Pay accounts are taken between the 12th and the final day of every month. If you would like more control over when you make payments to us, you can choose the ‘Make Payment’ option on eFlow.ie and pay some or all of the current month’s bill. Any balance remaining will be taken in the normal automated payment process.

Unfortunately, we are not in a position to provide/set up an exact date of when the payment is taken from your bank account. The monthly payments due are automated and are processed by banks starting from the 12th day of each month, not before.

eFlow Post Pay customers are billed a month in arrears. This means that the amount deducted from your payment method this month covers journeys made last month.

In the case of Top-Up accounts, we will automatically request a payment from your credit/debit card or direct debit once your balance falls below the account threshold of €12.00.

Can my payment date be changed?
At present, it is not possible to change the date when payment will be automatically taken from your eFlow account.

However, if you would like to avoid an automatic payment being made by eFlow towards the end of the month, you can make a manual payment against the amount outstanding on your account.

How can I change my top-up amount on my Pre Pay account?
  1. Log in to your account with your username and password.
  2. Click ‘My Bill’.
  3. Click ‘Payment Options’ and scroll down to ‘Billing Type’.
  4. In the Top-Up Amount drop-down menu, select your desired top-up amount.

Please note: The minimum top-up amount is €30.00, and the maximum is €1000.00. If you require a larger top-up amount, please contact us.

My account is in suspension, how can I fix this?

My account is suspended – how can I fix this?

There are two steps to reactivate your eFlow account:

  1. Pay off the full outstanding balance.
  2. Update the payment details on your account.

To pay the balance on your account, log into your account and click ‘Make payment’. At this point, you can also add a new payment card or direct debit to your account (using the ‘+ Add a new Payment Method’ option).

Once the full outstanding balance is paid, you will need to add a new valid payment method to the account or reactivate a previous payment method, if you have not done so already.

When these two issues have been rectified, your account will be removed from suspension.

Why is my account suspended?
Your account has become suspended because we were not able to successfully take payment from your registered payment method on two occasions.

Please note: Due to account suspension, journeys cannot be added to the registered account. If a tag registered account becomes suspended, the tag will become inactive and will not work on the M50 toll or any other toll roads. Any M50 journeys made by your vehicle(s) while your account is suspended will be charged at the unregistered rate. This means that you will have to pay your toll by the following day 8pm deadline to avoid late penalties. At toll booths, you will have to stop and pay at the booth if your account is suspended.

SEPA and Direct Debit Payments
Single Euro Payments Area (SEPA) is an EU initiative designed to change the way electronic payments are processed in the EU. This means that making a payment in any SEPA zone country will be no different to making a payment in Ireland.

Previously, direct debits worked by using bank account numbers and sort codes. With SEPA, these are replaced by International Bank Account Number (IBANs) and Bank Identifier Codes (BICs).

Existing Direct Debit Customers
For existing direct debit customers there is no change. As of 26th October 2017, we will automatically update your details on eFlow.ie. You will not be charged for this. We automatically update payment details from the old format to the new SEPA format.
New or Updating Direct Debit Customers
For new eFlow customers, or those updating their direct debit payment method, you will need your BIC and IBAN to set up a direct debit with eFlow. You will get these numbers from your bank statements or you can go to the Banking and Payments Federation Ireland to help you generate the details you require.

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