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FAQs, information and benefits of using eFlow and having an account
The M50 Toll Road
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What is the M50 toll?
Dublin’s M50 Motorway has a barrier-free toll that must be paid by 8pm the following day. The toll is located between Junction 6 and Junction 7 on the M50 and is clearly marked with purple ‘Toll’ signs overhead. To avoid penalties click on Pay a Toll, or become a registered customer.
Where is the M50 toll road?
The M50 toll is located between Junction 6 (N3 Blanchardstown) and Junction 7 (N4 Lucan) of the motorway. The approach to the toll point is indicated with roadside signposts and road markings. The actual tolling point itself is identified with a gantry which spans the four lanes on each side. The gantry shows a purple “TOLL HERE” sign, and contains a set of overhead cameras.
What are the M50 toll charges?

M50 toll charges are broken down according to vehicle class and whether the driver is a registered account holder with eFlow or any other tag provider. The below table outlines the charges. Please note that these rates are valid from 1st January 2021. If you’re not registered with eFlow, or any other tag provider, use of the M50 toll road requires you to make your toll payment before 8pm the following day.

VEHICLE TYPE NO A/C M50 VIDEO A/C TAG A/C
Motorcycles Free Free Free
A motor car or public service vehicle with seating for up to 8 passengers €3.10 €2.60 €2.10
A goods vehicle with an unladen vehicle weight not exceeding 2,000kg €4.00 €3.50 €2.90
A bus or coach with seating for more than 8 passengers €4.00 €3.50 €2.90
A goods vehicle with an unladen weight exceeding 2,000 kg but not exceeding 10,000kg €5.30 €4.80 €4.30
A goods vehicle with an unladen weight exceeding 10,000kg €6.40 €5.90 €5.30
A tractor unit or an articulated vehicle €6.40 €5.90 €5.30
How can I pay the M50 toll?

The easiest way is by registering for an account with eFlow. Your eFlow account can be either Pre pay or Post pay, and your vehicle can be signed up for video tolling or tag tolling.

If you choose to create a pre pay account, your account will be kept in credit and each journey made will be deducted from your balance. Once your balance reaches an agreed threshold, a top up amount will be automatically added to your balance.

If you choose to create a post pay account, you will receive a monthly statement showing all journeys and fees due. The amount shown on your monthly statement will be payable to eFlow in the second week of the following month. This payment can be automatic, with a payment means saved on your account, or it can be manually managed by you.

If you choose not to sign-up to an eFlow account, then you will have to pay for your tolls manually. These payments must to be made before 8pm the day after you travel, otherwise a late payment penalty will be incurred. This can be done online here or at any Payzone retail outlet across Ireland. 

How does the toll work?
The toll gantry uses a combination of lasers, beacons and cameras to detect a vehicle passing underneath. The cameras capture multiple images of the vehicle and the vehicle registration plate. Details of the registered owners are supplied from the Department of Transport.
How will I know if I’ve passed the toll?

The toll is located on a gantry over the M50 motorway between Junction 6 (Blanchardstown) and Junction 7 (Lucan). The toll is indicated by signage as can be seen in the image. By driving under this gantry, you are liable to pay the M50 toll.

Who is exempt from paying the toll?

The following vehicles are exempt from paying the M50 toll charge: Vehicles modified for disabled use, Motorcycles, Fingal County Council vehicles, Army vehicles, Vehicles performing maintenance on the M50 and Garda and ambulance service vehicles

If your vehicle is exempt from paying the M50 toll, the eFlow toll gantry will record images of your vehicle and number plate which will be reviewed by us to confirm that your vehicle is exempt.

If your vehicle meets one of the above criteria and is registered in the Republic of Ireland, eFlow will automatically recognize and confirm your exemption and you will not be charged.

A new Disability Toll Exemption Scheme launched in February 2020 in order to centralize exemption across all Toll roads within Ireland. This scheme replaces the current process which was managed through a card issued by individual Toll Operators.

Transport infrastructure Ireland can confirm vehicles who qualify for the Revenue Commissions Drivers and Passengers with Disabilities Tax Relief Scheme will be exempt from Toll charges.

Details on the eligibility of vehicles and the process for application are available at www.dtes.ie.

Note: The new scheme does not affect the exemption of vehicles who are already being exempted under the current practice, such vehicles will continue to be exempted in the M50 even if the vehicle is not registered under the new scheme. However, it is highly recommended to register to the scheme to avoid any possible problems or toll charging attempt.

What are the payment deadlines for the M50 toll charges?
For unregistered road users, use of the M50 toll road requires you to make your toll payment before 8pm the following day. Late payments are subject to penalties.
How to/How do I report an incident on the M50 Toll Road?
If you have any queries in relation to incidents that have occurred on the M50 Toll Road please contact the Motorway Traffic Control Centre using the below contact details:

Email: info@mtcc.ie

Phone: 0818-715-100

Who owns the M50 toll?
The M50 is public infrastructure owned by the Irish government and administered by Transport Infrastructure Ireland (TII), an independent statutory body established by the Roads Act, 2015.
Who are eFlow and how can I contact eflow?

eFlow is the operator of the barrier-free tolling system on Dublin’s M50 toll road and a provider of electronic tags for use on all toll roads in the Republic of Ireland.

eFlow is a registered business name of Transport Infrastructure Ireland (TII). All the toll revenue, including penalties, which are collected on the M50 toll road go directly to the Transport Infrastructure Ireland. These funds are then used for the operation and maintenance of the national road network in Ireland.

You can contact eflow using our handy web chat feature, on social media or any of the following channels:

  • LoCall: 0818 50 10 50
  • Postal address: eFlow, PO Box 13294, South City DSU, Cork
  • Email: info@eflow.ie
  • Fleet Customers: 0818 50 50 80
  • Resolver Team: 0818 50 70 50
  • Outside of Ireland: +353 1 4610122
Tourist and Car Rental Information
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I want to make a payment
What is a barrier free toll?
The M50 toll road is a section of the M50 motorway. Instead of a conventional barrier toll plaza, drivers pass beneath overhead cameras, which use advanced vehicle recognition technology to record number plates.
Tourist Information

If your vehicle is not registered in the Republic of Ireland, you must manually select your vehicle class in the dropdown box labelled “Vehicle class” when making a payment. You can then continue with your payment.

Alternatively, a Visitor / Tourist account can be created. This is a temporary account. It is best suited for customers that will use the M50 Toll Road for a limited and specified amount of time.

Benefits of a Visitor/ Tourist account include:

  • Avail of our discounted registered toll rates 
  • Create your own start and end date for your account
  • Log into your eFlow account to view your transactions and payment history
I am a visitor, how do I sign up for an account?

You can sign up for an eFlow visitor / tourist account here

Can I close my visitor / tourist account earlier than my selected end date?

Yes, please log in here to your account at eflow.ie and update your end date.

Can I get a refund of any credit left on my account?
Yes, once all transactions have been posted to your account any remaining credit will be refunded automatically.
Can I use my visitor / tourist account for all toll roads in Republic of Ireland?

This account is only for use on the M50 Motorway 

Car Rental Information

Before you use the M50 Toll Road in a rental car, you must contact your rental company to find out if your rental agreement covers the payment of toll charges. Some companies will include toll charges in your bill, others will require you to pay toll charges yourself.

If you are required to pay toll charges, any queries on your bill such as late payment penalties should be directed to your car rental company.

Paying the toll on a rental car can be done either before you travel, or after you pass the M50 toll point, before the 8pm next day payment deadline.

Useful tips for paying the M50 toll on a rental vehicle:

  • When making toll payments via eFlow.ie, check that the license plate number that you enter is as it is shown on the vehicle (without any dashes or punctuation).
  • The accepted payment methods are Visa Debit cards from Irish accounts or Visa/Mastercard credit cards.
  • Make sure to keep your receipt or receipt number for any payments you make. 
  • If you experience any difficulty with making payment, please <a href=”#”>contact us</a>
How can I pay the M50 toll before I travel?

The easiest way to pay your M50 toll for new road users is to prepay. You can pay online for your journey using eflow.ie website or you can pay in person with cash or card at any conveniently located retail outlet nationwide that has the Payzone sign.

Sign-up for an eFlow account for cheaper M50 tolls and easier billing options.

Please note: Details for vehicles registered outside of the Republic of Ireland will not automatically populate when entered into eFlow.ie You will have to opporunity to enter your details manually and can then process to payment.

I prepaid a journey that I didn’t take

If you have prepaid a journey which you haven’t taken, the credit will remain against your license plate number for twelve months before it expires. If you don’t intend to use the credit against other journeys within that period, you can request a refund by contacting us online or over the phone. Please include your full name, license plate number, postal address and details of your payment in your message in order to help us speed up the refund process. 

How can I pay the M50 toll after I travel but before the 8pm payment deadline?

You can pay online at eflow.ie or in a Payzone retail outlet

From within the Republic of Ireland

There are a number of ways to pay your M50 toll. The easiest and cheapest way to pay is by registering for an eFlow account.

Registering for an eFlow account, users can avail of Video tolling or Tag tolling. Video tolling will save you €0.50 on every M50 journey and there’s no account management fee. Click here for more information. Our Tag tolling option offers further discounts and applies a €1.00 fee plus VAT each month.

If you choose not to register with eFlow, you can pay your M50 toll after you travel, but before the 8pm either online at eFlow.ie or in person with cash/card at any Payzone retail outlet nationwide. You must have the vehicle’s license plate number ready and tell the cashier how many journeys you’d like to pay for.

Useful tip: When paying either online or at Payzone, please ensure that your vehicle’s registration plate number is entered correctly and retain your receipt for proof of payment.

From outside the Republic of Ireland

If you are paying from outside of the Republic of Ireland, you can pay online at eFlow.ie. Select I Want to Pay a Toll on the home page. Please note: Details for vehicles registered outside of the Republic of Ireland will not automatically populate when entered in eFlow.ie. You will have the opportunity to enter your details manually and then proceed to payment.

The accepted payment methods are: Visa Debit cards from Irish euro-denominated accounts or credit cards (Visa and Mastercard).

If you experience any difficulty with making a payment , please get in touch with our eFlow customer service team on 0818 50 10 50 or from +353 1 4610122 if you are calling from outside of Ireland, 08:00 to 21:00 (GMT), 7 days a week

Useful tip: Make sure to keep your receipt for any payments you make.

Penalties
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I’m not sure if I passed the toll point

If you’re not sure that you’ve passed the M50 toll, check whether or not you travelled between Junction 6 (Blanchardstown) and Junction 7 (Lucan). The toll cameras are located on a gantry over the M50 and the toll point is identified by signage 

I’m not sure how many toll journeys I made

You can contact our customer service team on 0818 50 10 50

I’m not sure if I’ve missed the payment deadline
If you’re not sure if you have missed the M50 toll deadline, it’s very easy to check. If you haven’t paid for your journey(s) through the M50 toll before 8pm the day after you have travelled, then you have missed the payment deadline.

A penalty letter will be issued by eFlow to the registered vehicle owner’s address shortly.

I think there might be old unpaid fines against my license plate number

You can contact our customer service team on 0818 50 10 50 and one of our customer advisors can speak to you about your query.

I’ve missed the payment deadline but have not got a fine

If you have missed the 8pm M50 toll payment deadline, but not yet received a penalty letter from eFlow, please hold on until you receive your letter before making payment. You will need the Journey Reference Number listed on the penalty letter in order to pay.

If you only pay the original toll for a journey with a penalty, the penalty will remain outstanding afterwards against your vehicle. You cannot pay for a penalty on the eFlow.ie without a Journey Reference Number; therefore, you must wait for the letter.

If you already paid the toll charge and would like to pay the penalty only, please call us to make an additional €3.00 payment to cover the penalty.

Underpayment will result in further penalties being issued.

Once the penalty letter arrives, you have 14 days from the date of issue to pay the full amount due. If you don’t pay the full balance within the 14 days, further fines are applied.

What will the penalty letter say?

If you miss the eFlow M50 toll payment deadline, you’ll receive a ‘First Penalty Notice’ (STR). Your STR is a bill from eFlow for the cost of the toll and a €3.00 penalty for having missed the payment deadline. You have 14 days from the date of issue to pay for the trip and the initial penalty. If you do not pay during this timeframe, a further charge of €41.50 is applied.

How can I pay once I get the letter?

Once you have received your penalty notice, the process is straight forward. Visit eFlow.ie and select Pay a Penalty. You can also bring your penalty letter to any Payzone retail outlet and pay the outstanding balance there.

I haven’t received a letter and I need a Journey Reference Number to pay the fine
If you haven’t received the fine, then just drop us a line on Twitter or Facebook, Monday to Friday 8.30am to 4.30pm, and we’ll be happy to look into it for you.

To get a Journey Reference Number you can also use a previous letter that you may have received for that vehicle from eFlow. Please click here and enter your license plate number along with the Journey Reference Number from a previous letter.

I have received a penalty letter from eFlow

If you do not pay an M50 toll you will receive a letter from eFlow.

There are three types of letter which cover three situations, they are:

  • First Penalty Notice
  • Unpaid Toll Notice
  • Outstanding Balance Reminder
First Penalty Notice Letter (STR)

If you do not pay your toll before 8pm the day after your travel, a First Penalty Notice (STR) letter will be automatically issued to the registered vehicle owner’s address. The STR includes the original toll charge plus a €3.00 late payment fee. If you have received a STR, you can pay the total balance due using one of the following options. Online at eFlow.ie. Select I Want to Pay a Penalty on the home page or in person with cash/card at any retail outlet nationwide which has the Payzone sign. Please bring the STR with you to scan the barcode. Please be aware that journeys may be delayed in appearing on the system.

Unpaid Toll Notice Letter (UTN)

If payment for a M50 toll charge and the STR is not made within 14 days, then an Unpaid Toll Notice (UTN) will be issued to the vehicle owner’s registered address.

An UTN includes the charge for the original toll, the STR (€3.00) and an additional late payment penalty of €41.50.

If you have received an UTN, you can make a payment of the total balance due using one of the following options. Online at eFlow.ie by selecting I Want to Pay a Penalty on the homepage or in person with cash/card at any retail outlet nationwide which has the Payzone sign. Please bring the UTN with you to scan the barcode.

If payment is not made to cover the journey and penalties within 56 days of an UTN being issued, a further late payment penalty of €104.00 is applied to the journey. The transaction will also be passed to our legal team – Pierse Fitzgibbon Solicitors – for collection.

Outstanding Balance Reminder

If you have received an ‘Outstanding Balance Reminder’ letter from eFlow, our Resolver team are on hand to assist you. The first step is to make contact with the Resolver team. They will talk you through your options for dealing with the outstanding balance. Remember, we work on resolving issues just like this every day so the sooner you get in touch the sooner we can help. The Resolver team can be contacted on 0818 50 70 50 (9.00am to 5.00pm Monday to Friday)

I have received a penalty letter from Pierse Fitzgibbon Solicitors
Failure to pay the outstanding balance for a journey (including all penalties) within 72 days of the journey taking place may result in the initiation of legal proceedings and the matter will be passed on to Pierse Fitzgibbon Solicitors.
I have received a penalty letter from Euro Parking Collection

Unpaid journeys made by a vehicle not registered within the Republic of Ireland will be passed to Euro Parking Collection. Euro Parking Collection are a pan-European collection agency, and they have been authorised by eFlow to collect unpaid M50 tolls. If you have received a letter from Euro Parking Collection, please click here for more information. 

I have received a letter with an extra charge but I’ve already paid the original toll

There are a number of reasons why you might receive a fine from eFlow after paying the toll. If this is the case, please check:

  • That the payment which you made was against the correct vehicle registration number.
  • That you covered the whole cost for the journey with your payment.

For example, if you paid the M50 toll charge for a car (€3.10) after the toll payment deadline had passed (before 8pm the day after your journey), then the late payment penalty of €3.00 will still be owed. In this case please call us to make an additional €3.00 payment to cover the penalty.

If you still aren’t sure why you have received a penalty letter, please contact us and one of our customer care team will get back to you shortly.

I forgot to pay my M50 toll

If you forget to pay the M50 toll, an additional late payment penalty of €3.00 will be applied to the journey. A ‘First Penalty Notice’, will be issued to the registered vehicle owner’s address. If payment is not made for the original toll and late payment penalty within 14 days, then a further fine will be incurred (€41.50). A letter called an ‘Unpaid Toll Notice’ will be issued to confirm this to the registered vehicle owner’s address.

Should payment for the journey and late payment penalties remain outstanding 72 days later, a further late payment penalty of €104.00 is applied. The journey is also passed to eFlow’s solicitors Pierse Fitzgibbon Solicitors for collection. Pierse Fitzgibbon Solicitors will issue a letter to this effect to the vehicle owner’s registered address. At this stage, further non-payment may result in a legal action being taken against the registered vehicle owner.

Appeal Penalty
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I already paid the toll

If you believe that you’ve received a penalty letter in error, contact our customer service team and one of our agents will review your query.

You’ll need to provide a payment receipt and the following additional information:

  • Payment channel (if the payment was made online at www.eflow.ie, in a Payzone outlet, over the phone to an agent or through the automated phone service).
  • Payment method (debit card or credit card).
  • Date when the payment was made.
  • Amount paid.
  • Last four digits of the card used to make the payment.
  • Expiry date of the card.
  • Name of the account holder.

Please ensure the payment was made to the correct vehicle and within the payment deadline.

To help prevent you from reaching higher penalties, payments received from you by eFlow may be used to pay off outstanding journeys.

I did not use the M50 toll road at the time in question
Despite eFlow utilizing some of the most accurate vehicle recognition technology in the world, our cameras may – on very rare occasions – misread number plates.

If you believe you have wrongly received a bill, we advise you to contact us, and we will review your query.

I have a tag with another tag provider

If you have recently changed your vehicle, please ensure that your tag information has been updated accordingly. Contact details for all Irish tag providers are available on the website. If you’re sure that your tag is mounted correctly, sufficiently credited, and/or hasn’t been reported as lost, stolen, or damaged, it’s possible that an incorrect license plate is associated with your tag. To transfer all unpaid eFlow trips to your existing tag account click I Want to Appeal a Penalty and fill out the required information. Once you’ve done this, we’ll check your details with your tag provider and, if possible, transfer all outstanding journeys to your existing tag account.

I sold the car
Unregistered customers’ notifications of outstanding journeys are sent to the name and address to which their vehicle is registered with the Driver and Vehicle Computer Services Division (DVCSD).

If you’ve recently sold the vehicle, the DVCSD should be notified, so their vehicle ownership records can be updated, as eFlow cannot update these details. However, once DVCSD records have been updated, our records will update automatically, too.

Please fill in Part B of the Vehicle Registration Certificate or log book and send it to:

Driver and Vehicle Licensing Computer Services Division,
Department of Transport, Tourism and Sport (DVCSD)
Shannon Town Centre,
Co. Clare
V14 P298

Once you’ve updated these details with the DVCSD , please contact us and we will review your query immediately.

If your vehicle is registered in Northern Ireland/United Kingdom, please contact the Driver & Vehicle Agency to update the ownership records. If you received the fine for crossing the M50 toll please contact us and provide an official proof of sale i.e. sale invoice signed by both parties. Once in receipt of this document, we will be able to investigate further.

My car was stolen
Please contact us and provide a Garda report to confirm the theft of the vehicle. Once in receipt of the report, we will be able to investigate further.
Other reasons

If you would like to appeal an eFlow penalty for any other reason, please contact us and we will review your query. If you wish to make an appeal against a penalty letter issued by Euro Parking Collection, please contact them directly by clicking here.

My Journey
How can I pay the M50 toll before I travel?
The easiest way to pay your M50 toll(s) for new road users is to prepay.
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How to prepay

You can prepay your M50 toll online at eflow.ie for your journey or in person with cash or card at any retail outlet nationwide that has the Payzone sign.

Sign-up for an eFlow account for cheaper M50 tolls and easier billing options.

Please note: Details for vehicles registered outside of the Republic of Ireland will not automatically populate when entered into eFlow.ie. You will have to enter your details manually and then process the payment 

I prepaid a journey that I didn’t take
If you have prepaid a journey which you haven’t taken, the credit will remain against your license plate number for twelve months before it expires. If you don’t intend to use the credit against other journeys within that period, you can request a refund from eFlow via our web form.

Please include your full name, license plate number, postal address and details of your payment in your message in order to help us speed up the refund process. Please note that refunds for unregistered customers are only issued via cheque.

How can I pay the M50 toll after I travel but before the 8pm payment deadline?
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From within the Republic of Ireland

There are a number of ways to pay your M50 toll. The easiest and cheapest way to pay is by registering for an eFlow account.

Registering for an eFlow account, users can avail of Video tolling or Tag tolling. Video tolling will save you €0.50 on every M50 journey and there’s no account management fee. Click here for more information. Our Tag tolling option offers further discounts and applies a €1.00 fee plus VAT each month.

If you choose not to register with eFlow, you can pay your M50 toll after you travel, but before the 8pm deadline online at eFlow.ie or in person with cash/card at any Payzone retail outlet nationwide. You must have the vehicle’s licence plate number ready and tell the cashier how many journeys you’d like to pay for.

Useful tip: When paying either online or at Payzone, please ensure that your vehicle’s registration plate number is entered correctly and retain your receipt for proof of payment.

From outside the Republic of Ireland

If you are paying from outside of the Republic of Ireland, you can pay online at eFlow.ie. Please note: Details for vehicles registered outside of the Republic of Ireland will not automatically populate when entered in eFlow.ie. You will have the opportunity to enter your details manually and then proceed to payment. The accepted payment methods are: Visa Debit cards from Irish euro-denominated accounts or credit cards (Visa and Mastercard).

If you experience any difficulty with making a payment , please get in touch with our eFlow customer service team on 0818 50 10 50 or from +353 1 4610122 if you are calling from outside of Ireland, 08:00 to 21:00 (GMT), 7 days a week

Useful tip: Make sure to keep your receipt or receipt number for any payments you make.

Payment for my M50 toll was deducted twice

If an extra eFlow payment has been deducted from your bank account/credit card, one of the two payments should be automatically reversed by your bank within five working days. If the duplicated payment hasn’t been returned within this timeframe, please contact us with the following information: Payment channel used, Payment method used, Date of payment and amount paid, the last four digits of your credit card/bank account number and your card’s expiry date (please do not send your full card number) and the expiry date of the card and a copy of the transaction on your bank statement. 

What should I do if I’ve paid against the incorrect licence plate number?
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Vehicle not registered in Ireland?

The amount you pay when using the M50 toll is dictated by the tax class of your vehicle. For vehicles registered in the Republic of Ireland, we have access to the National Vehicle and Driver File (NVDF). This is a database of all vehicles registered in the country. If your vehicle is registered elsewhere, you will have to manually select your vehicle class before proceeding.
If you see this message, please manually select your vehicle class in the dropdown box labelled “Vehicle class”. You can then continue with your payment.

Signing up
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Why sign up for an eFlow account?

An eFlow account will enable you to pay your M50 tolls automatically and at a lower rate. With an eFlow account, you won’t have to worry about late payment penalties any more. Registering for an eFlow account, users can avail of Video tolling or Tag tolling. Video tolling will save you €0.50 on every M50 journey and there’s no account management fee. Click here for more information. Our Tag tolling option offers further discounts and applies a €1.00 fee plus VAT each month.

Low Emissions Vehicle Toll Incentive (LEVTI)
The Low Emissions Vehicle Toll Incentive (LEVTI) is part of the Irish Government’s investment strategy for supporting the uptake of electric vehicles in Ireland.

From June 2018, electric vehicle owners with a registered tag account will see a reduction in tolling costs on some Irish toll roads. The incentive hopes to encourage more road users to consider electric vehicles.

Please note – You will need to have a registered eFlow account and select our tag tolling option account to avail of this scheme. Please contact us via email or by phone to set this up.

What type of account would suit me?

Registering for an eFlow account is a cheap and easy tolling solution.

Once a valid payment method is active on the account, all M50 toll journeys made by the vehicles on your account will be automatically applied to the account. eflow accounts can be Pre pay or Post pay. Vehicles added to your eFlow account can avail of video tolling or tag tolling options, or a combination of both options if you have multiple vehicles on your account.

For frequent users of the M50 Toll Road, our tag tolling option is our recommended option as it provides the most discounts to your toll journeys. For a full breakdown of video tolling and tag tolling rates, please view our toll calculator.

For visitors using the M50 Toll Road, a tourist or visitor account is setup with a start and end date. It must be a Pre pay account, this would be suitable for visitors to Dublin using the M50 Toll Road for a specified timeframe.

Business
An eFlow ‘Business’ tolling account is a allows users to manage toll charges for one or more company vehicles. You can add an unlimited number of vehicles to the account and keep track of all your vehicles, journeys and payments online. If you have any questions about your account, our dedicated business account managers are on hand to help out.

If your business has a fleet of more than twenty vehicles, you can complete your registration over the phone under the guidance of a dedicated fleet account manager. Simply click ‘Request a call-back’ during step two of the registration process. Your ‘Business’ account can be an eFlow tag or video account. You will also have the option to choose either a top-up account or use our post pay monthly deduction system.
“You have decided to go with a ‘Personal’ or ‘Business’ account – what’s next?

If you want a tolling account that covers your vehicle both on the M50 Toll Road and other toll roads around Ireland, then you should use the tag tolling option.

Post Pay or Pre Pay

Both Post Pay and Pre Pay accounts allow users to select Video Tolling or Tag Tolling for the vehicles registered to their account. Different toll rates apply for Video Tolling and Tag Tolling (see our toll calculator here), but no there are no toll rate differences between Post pay and Pre pay accounts.

Post pay
With a Post pay Account, all of your toll charges for one month are bundled into a single payment. Payment is taken during the following month from your registered payment method.

For example, if you make two journeys in January, we will take the payment for these in February.

Pre pay
Pre Pay customers have their toll charges automatically deducted from a prepaid balance whenever a journey is made.

Once your account balance goes below your low-balance threshold, it is topped up automatically using the payment method on your account. 

Pre Pay customers can set their top-up amount to a minimum of €30.00 and a maximum of €1000.00 . If you require a larger top-up amount, please contact us.

After setting up a Pre pay account, an initial deduction of €40.00 will be taken from your chosen payment method. Once the initial balance goes below the low-balance threshold, we will then deduct your desired top-up amount.

Switch between Post Pay or Pre Pay
Unfortunately, once your account is set up, you won’t be able to switch from Post pay to Pre pay or vice versa. You’ll have to close your existing account and register a new one if you want to switch the way that your account is billed.

If you wish to close a Pre Pay account and open a Post Pay account, please let us know what your old account number is, so that any credit remaining against the old account can be transferred to your new one.

My Account
How does My Account work?
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Balance on my online account

You can either have a Post pay or Pre pay account.

With Post pay accounts, the balance that you see when you log in to your eFlow account is the total for journeys on your account owing since we last received a payment.

If you use our Tag Tolling option on your account, this will also include the monthly charge of €1.23 per tag.

The amount which will be taken from you every month is the balance owed on the last day of the previous month.

In the case of a Pre pay account, the balance shows how much credit you have left on your account to cover future journeys.

Why is there a minus balance on my account?
Your balance may have a minus amount if it is a Pre pay account which is in credit.

If you would like to find out why your Post pay account is in credit you can contact us online, by post, fax or through our Twitter or Facebook pages.

Can I make a payment on my account?
Registered Post pay customers can make a full or partial payment towards their outstanding balance on eFlow.ie. It’s a simple way to pay some or all of your balance before the automatic payment is taken later in the month.

If you’re a Pre pay customer, the online ‘Make a Payment’ feature can be used to add credit to your account manually.

When will automated eFlow payments be taken from my account?

Monthly payments for Post pay accounts are taken between the 12th and the final day of every month. If you would like more control over when you make payments to us, you can choose the ‘Make a Payment’ option on eFlow.ie and pay some or all of the current month’s bill. Any balance remaining will be taken in the normal automated payment process.

Unfortunately, we are not in a position to provide/set up an exact date of when the payment is taken from your bank account. The monthly payments due are automated and are processed by banks starting from the 12th day of each month, not before.

eFlow Post pay customers are billed a month in arrears. This means that the amount deducted from your payment method this month covers journeys made last month.

In the case of Pre pay accounts, we will automatically request a payment from your registered payment method once your balance falls below the account threshold of €12.00.

How can I view my statements?
If you select to receive your statements by email, every month we’ll email you a link to your statement. You will need your eFlow username and password to access it.

You can also view your eFlow statements by logging in to your eFlow account and selecting the ‘View your statements’ link on the ‘Overview’ page. This will bring you to the ‘My Bill’ section where you can view and download your eFlow statements for the past 18 months.

Click on the ‘PDF’ link beside any month to view your statement for that month. Once the statement has opened, you can select ‘Save as…’ to download the file.

How can I see the full list of toll journeys that I have made?
To view a list of your journeys, log in to your eFlow account and click ‘Journeys and Payments’. Here, you can select a date range to view all journeys during a defined period. You can also filter your journeys to view just M50 journeys, or journeys on any other toll roads in Ireland (for customers using our Tag Tolling option).
What payment methods can I use with eFlow?

If you register for an eFlow M50 Post pay or Pre pay account, the following payment methods will be accepted on your account:

  • Visa credit card
  • MasterCard
  • Visa Debit card (from Irish euro-denominated bank accounts only)
  • Direct debit (from Irish euro-denominated current accounts only)
What will happen if there isn’t enough money in my bank account when the payment is taken?
If a payment request fails, we will notify you in writing (either by email or letter, depending on how we correspond with you).

We will automatically attempt to take the payment after another few days. If you are using our Tag Tolling option, your tag(s) will not work if the first attempted payment fails. If the second attempt fails, your account will be suspended and your vehicle will not be covered on any toll road. You will be charged the unregistered toll rate in this case.

If your account is suspended, you can reactivate it by making a payment for the full outstanding balance and by adding or reactivating a valid payment method on your account so our system can automatically take the payment.

What’s the difference between a Tag and an M50 Video on my eflow account

How M50 video tolling works

  1. You can travel on Dublin’s M50 Motorway immediately. Our camera simply reads your license plate each time you travel between J6 and J7 on the M50 and charges the journey to your eFlow account.
  2. With M50 video tolling, you will save €0.50 every time you use the M50

Please remember, customers using our Video Tolling option can only do so for the M50 Toll Road. If you use other toll roads*, you will need to pay the tolls at the booth as you use them.

Our Tag Tolling option works on all toll roads in Ireland and has a monthly account management fee of €1.00 + VAT (€1.23) per tag. With a tag account, you will receive a €1.00 discount on every M50 toll journey. However, Tag Tolling customers can use the express lanes at any other toll in Ireland, while Video Tolling customers cannot.

Details & Account Access
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I can't log in

There are a number of reasons why you can’t log in to eFlow.ie:

  1. Account is closed or pending close. If your account is closed or pending close, you will not be able to log in to eFlow.ie
  2. Wrong username or password.

If you are experiencing difficulties in accessing your account, you can retrieve your username or reset your password at the login screen or by contacting our customer service agents.

To retrieve your username, you will need the registration plate number of a vehicle on the account, your email address, and answer your security question. If all of your information matches what we have on file, we will send an email to the address listed on your account with your username.

To reset your password, you’ll need the registration plate number of the vehicle currently active on the account, your username and email address, and the answer to your security question. If all of your information matches what we have on file, we will send you an email with a link to change your password. If the email address on the account is no longer in use, you can contact us via Facebook or Twitter to restore access to your account.

 

I need to retrieve my password
You’ll need a vehicle registration number of a vehicle, which is active on your account, your username, and your email address (as it appears on file) You’ll then need to give the answer to your security question. If all of your information matches what we have on file, we’ll then email you with a link to change your password.

Still having trouble? Contact us on Facebook or Twitter

I need to retrieve my username

You can find your username on any correspondence that eFlow have sent to you. If you don’t have any correspondence available, then you can retrieve your username on the eFlow website. You will need one of the vehicle registration numbers, which is active on your account, and your email address (as it appears on file).

You’ll then need to give the answer to your security question. If all of your information matches what we have on file, we will then send an email to the address listed on your account with your username. Alternatively, if you have not yet set-up a username for your account, you can do so here.

If you need help, just drop us a tweet (@eflow_freeflow) and we’ll help you to retrieve it.

Please note: usernames cannot be changed. The username stays the same for the duration of the account.

I wish to change my username
Usernames cannot be changed. The username stays the same for the duration of the account.
Setting up my password and username

You can activate your online account here. You activate your online account by setting up your username, password and security question. This enables you to log in.

To do this, you will need your eFlow account number, surname and an active vehicle registration number.

You can find all of these details on the welcome letter, posted to you after registration. If you have misplaced the welcome letter, contact us through our Twitter or Facebook pages and we’ll provide you with your details.

Email address verification
Verifying your email address ensures that we have your correct email address, which is important for security and data protection purposes.

Your eFlow account will remain active, regardless of whether your email address on the account is verified or not.

A verification email will be sent out with a link which, when clicked, will verify your email address. This link will expire after seven days, but a new verification email can be requested through our online form or through our Twitter or Facebook pages.

Changing your phone number, postal or email address on an account

To edit your contact details:

  1. Log in to your account. Select ‘My Details’ in the Account Overview screen.
  2. Select ‘Edit’ beneath the Personal Details settings.
  3. Select ‘Save’ changes to confirm the change.

You may need to activate your online account before you can log in.

Please note: If your vehicle is registered to a previous address and you have recently changed address, please ensure that you inform the DVC SD Division of the Department of Transport, Tourism and Sport in their Shannon office, so their driver records can be updated.

Changing your security question

To change your security question:

  1. Log in to your account, click ‘My Details’ on the Account Overview screen.
  2. Scroll down to ‘Password & Security Settings’.
  3. Select ‘Create a new password or security question’.
  4. Select your new security question and enter the answer.
  5. Select ‘Save Changes’.

Alternatively, if you’ve forgotten your security answer, you can retrieve it by contacting our social media team on Twitter or Facebook.

How to add an authorized user to my account
  1. Log in to your account.
  2. Select ‘My Details’ in the Account Overview screen.
  3. Scroll down to Authorized Contacts.
  4. Select ‘Add New Contact’ and then fill in the details of the individual(s) who you wish to add.

Once added to your account, an Authorized User can speak to eFlow about your account on your behalf. You can add any number of Authorized Users to a single account.

Authorized users can request to update vehicles on the account or add their own payment details. However, they cannot request to close the account, add additional Authorized Users, change the address, or add/update payment details that are not in their name.

Closing Your eFlow Account

To close your account, you’ll need to contact us and a customer service agent will guide you through the process. You can send your request via our online form, post, fax or through our Twitter or Facebook pages.

Please note: Before closing your account, all outstanding payments must be made, and any eFlow tags associated with your tag account must be returned to:
eFlow,
PO BOX 13294,
South City DSU
Cork.

As per point 16.2 of the eFlow Terms and Conditions, there is a charge of €20.00 for each unreturned eFlow tag. Once your account is in the process of being closed or has been closed, you will no longer be able to access it online at eFlow.ie. Closed accounts cannot be reopened.

Vehicles & Tags
Vehicles
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How to add a vehicle to your eFlow account

To add a new vehicle to your account:

  1. Log in to eFlow.ie with your username and password
  2. Select My Vehicles from the menu on the left
  3. To add a vehicle, click ‘+Add/Replace another vehicle’
  4. Enter or confirm your vehicles on the next page
  5. If you wish to switch a tag from a vehicle on your account to a new one, then click ‘Reassign a tag to this vehicle’ and select the vehicle to be removed from the drop-down menu. Select ‘Continue’ to complete the process. Please note that you can only reassign a tag to another vehicle if both vehicles are of the same class (e.g. cars).
  6. If you do not wish to reassign a tag, then select ‘Add this vehicle’ after entering your vehicle details

Please note: while most vehicle details will populate automatically, you will need to manually enter details for vehicles from outside of the Republic of Ireland.

Would you like to use your eFlow tag in your new vehicle?
If you would like to reuse your eFlow tag, you can switch the tag over while adding your new vehicle to the account. This must be done before removing your previous vehicle from the account (as removing the vehicle first will deactivate the tag).

Tags can only be switched between vehicles of the same class. For example, from car to car but not from truck to car.

If a vehicle is removed before the tag is reassigned, the tag will be deactivated immediately. You will need to return the deactivated tag to eFlow to avoid incurring a charge for the cost of the tag (€20.00). A new tag will be issued to you for any vehicle subsequently added to your account.

Monthly Account Fees on accounts with tags
For every additional vehicle added to your account, an extra tag rental fee will be applied. For example, if you have one vehicle, you will pay €1.23 per month, but if you have three vehicles with tags, this will amount to €3.69 in tag rental fees each month.
How do I add a vehicle to my account
Firstly, please ensure that you’ve entered the correct license plate number when attempting to add the vehicle to your eFlow account.

If the make, model and colour don’t match your vehicle, please double-check your vehicle registration number. To go back and re-enter details, hit the red ‘X’ symbol.

Alternatively, if you have recently purchased the vehicle, the vehicle may still be on the previous owner’s eFlow account. To have this vehicle added to your own eFlow account, you may need to contact us to re-register this vehicle to your account. You’ll need to be able to confirm the make and model of the vehicle in order for eFlow to be able to remove it from someone else’s account.

Please keep a note of the date when you bought the vehicle as we may need this to complete a transfer of journeys to your account.

You can also contact the previous owner and ask them to remove the vehicle from their account, after which you will be free to add it to yours.

How many vehicles can I have on my account?
There is no upward limit on the number of vehicles which can be on an account at any given time.
What class is my vehicle?
When you add a vehicle to your account, eFlow.ie will inform you what vehicle class it is, according to its vehicle registration number (if the vehicle is registered with the Department of Transport). M50 tolls are charged based on whether the vehicle is registered as a ‘private’ or ‘commercial’ vehicle, and, for ‘commercial’ vehicles, the unladen vehicle weight will be used to determine the vehicle class.

All vehicle information for vehicles registered in the Republic of Ireland is obtained from the National Vehicle and Driver File (NVDF), which is held by the Driver and Vehicle Computer Services Division (DVCSD). eFlow cannot alter this information, and any queries regarding the details in the NVDF should be made to the DVCSD by the registered owner of the vehicle.

For details of vehicle classes on other toll roads and their charges please visit TII.ie

Please note: information for vehicles registered outside the Republic of Ireland will not be available on eflow.ie. The vehicle details will have to be entered manually, and you may be asked for a copy of the vehicle’s log book / registration certificate to confirm the details entered.

How can I remove my vehicle from my account
  • Log in to eFlow.ie with your username and password if you have already activated your account online
  • Select My Vehicles from the menu on the left
  • To remove a vehicle, click the red icon next to the vehicle to be removed

For tag vehicles only

  • On the next page, select whether you would like to just ‘Remove This Vehicle’ or, if you wish to use your current tag in another vehicle, select ‘Re-assign tag’. It’s important to note that if you remove your vehicle without reassigning the tag, you will not be able to add it to another car in the future.
  • If you want to continue removing the vehicle without switching your tag over, select ‘Remove this Vehicle’ and confirm.
  • If you select ‘Re-assign tag’ then you will need to enter the details of the vehicle, which you’d like to switch your tag to, and then confirm by clicking ‘Add vehicle details’

If a vehicle is removed before the tag is reassigned, the tag will be deactivated immediately. You will need to return the deactivated tag to eFlow to avoid incurring a charge for the cost of the tag (€20.00). A new tag will be issued to you for any vehicle subsequently added to your account.

Tags
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How does the tag work?

Every time you pass through the M50 toll, or through express lanes on other Irish toll plazas, your eFlow tag is read. This records your journey and debits your eFlow account.

Once activated, your eFlow tag will work immediately on the M50. It will become active on other Irish toll roads (M7, M1 etc.) two days after the date of issue.

As long as your account is active and valid (i.e. not in suspension), your journey will still be recorded on the M50 even if the eFlow tag is not in your vehicle as long as your licence plate can be read.

The correct positioning of your eFlow tag is essential to ensure it is read correctly.

  • Cars/vans: Affix your eFlow tag high up on your windscreen, ideally centered just beneath the rear-view mirror. Please see the above video for a guide to eFlow tag installation.
  • Lorries, buses: Affix your eFlow tag on the bottom centre of the windscreen. Please see the above video for a guide to eFlow tag installation.

Please note: Some windscreens (athermic) have a metallic layer to reflect heat from the sun. In such cases, the eFlow tag must be placed within the areas of the windscreen which lacks this coating. Such areas are normally marked with a different colour or pattern.

When will my eFlow tag start working?
You don’t need to do anything to activate your eFlow tag. Your eFlow tag will work immediately on the M50 as our cameras will pick up your license plate number before you receive your eFlow tag in the post and install it in the vehicle. However, it will not become active on other Irish toll roads until two days after the date of issue. The date of issue will be printed on the letter that comes with your eFlow tag.
What is the speed limit in the express lane?
Toll express lanes for barrier toll roads have different speed and distance requirements in order for the barrier to lift.

You must observe speed limits and maintain a distance of at least 30 metres from the vehicle in front of you. Failure to comply with speed and distance requirements may result in the barrier not lifting.

Can I use my eFlow tag in car parks?
No, your eFlow tag will not work in car parks.
How long will the battery in my tag last?

Your eFlow tag battery will last approximately five years.

If the battery in your tag runs out, we will replace the eFlow tag free of charge. You must return the deactivated eFlow tag to us to avoid incurring a charge for the cost of the tag (€20.00).

Tag Return Address:
eFlow,
PO BOX 13294,
South City DSU
Cork

Where can I use my eFlow tag?

Your eFlow tag will work on all toll roads in the Republic of Ireland.

These roads are:

  • M50 Barrier-Free Toll
  • M1 (Gormanston – Monasterboice)
  • M3 (Clonee – Kells)
  • M4 (Kilcock – Enfield – Kinnegad)
  • N6 (Galway – Ballinasloe)
  • M7/M8 (Portlaoise – Castletown/Portlaoise – Cullahill)
  • N8 (Rathcormac – Fermoy Bypass)
  • N25 (Waterford City Bypass)
  • East-Link Bridge
  • Dublin Port Tunnel
  • Limerick Tunnel
Where can I use M50 video tolling?
M50 video tolling is only for use on the M50 Toll Road.
Installing your eFlow Tag

The correct positioning of your eFlow tag is essential to ensure it is read correctly.

  • Cars/vans: Affix your eFlow tag high up on your windscreen, ideally centred just beneath the rear-view mirror. Please see the above video for a guide to eFlow tag installation.
  • Lorries, buses: Affix your eFlow tag on the bottom centre of the windscreen. Please see the above video for a guide to eFlow tag installation.

Please note: Some windscreens have a metallic layer to reflect heat from the sun. In such cases, the eFlow tag must be placed within the areas of the windscreen which lacks this coating. Such areas are normally marked with a different colour or pattern.

Switching tags between vehicles

If you want to reassign your tag to a different vehicle, you can do that online:

  1. Log in to your account and select ‘My Vehicles’ from the menu on the left. Every active vehicle on the account will be displayed.
  2. Select the ‘Add vehicle/reassign tag’ button.
  3. Select the ‘Reassign an existing tag to a different vehicle’ option.
  4. Enter the registration plate number of the vehicle you want to add.
  5. Select ‘Find my vehicle’. If this vehicle is registered in Ireland, the vehicle’s information will be displayed. If not, you will need to fill in the information (e.g. vehicle type, make, model, and colour). You will also have the option to add a ‘label’ for this new vehicle e.g. Tom’s van.
  6. Select the vehicle to be replaced from the dropdown menu and select ‘Continue’.
  7. If your tag has been successfully reassigned, you will see a confirmation message on screen.

If for any reason you cannot reassign your tag successfully, please contact us

Please note: If the vehicle you are trying to add is already registered to another account you will not be able to add the vehicle to your account. To do so, you must remove the vehicle from the other account before adding it to your account.

If you need a new eFlow tag holder for any vehicle, you can request it by clicking on the blue ‘wheel’ icon in the ‘Options’ column.

Please note: eFlow tags are not transferable from one vehicle to another similar type of vehicle e.g. from one car to another car. This is because each eFlow tag is associated with a specific vehicle and its account. If you use a tag from another vehicle, you will be charged as a non-registered user on the M50 as tags are assigned to specific license plate numbers. If a tag is used in a car that it’s not assigned to, it will not work on any tolls around Ireland.

Furthermore, you cannot reassign an eFlow tag to a different vehicle type, for example, from a van to a car or vice versa.

Can I order a New Tag Holder

A new tag holder can be requested online free of charge.

  1. Log in to your account with your username and password.
  2. Click ‘My Vehicles’ and select the blue button in the ‘Options’ column of the appropriate vehicle.
  3. From the dropdown menu, select ‘Request a new tag holder’ and confirm.

Your tag holder should be delivered within 3-5 working days.

Please note: We no longer supply tag holders for the old, larger eFlow tags, only for the new smaller eFlow tags.

If you want to switch your tag to a different vehicle, first detail the switch on your online account. If you do not, the barrier may not lift for you at the express lane on your next journey. Tags can only be assigned to one license plate number, they cannot be swapped between vehicles.

My eFlow tag is lost

A fee of €20.00 will be deducted from your account if your tag is not returned to eFlow. Also, you will need to order a new tag from eFlow.ie.

Once ordered, your new tag should arrive within 3-5 working days. If the tag is found and returned after being reported lost, we can refund the fee.

To report a lost or damaged tag:

  1. Log in to eFlow.ie with your username and password.
  2. Select ‘My Vehicles’ and select the blue circle in the ‘Options’ column of the appropriate vehicle.
  3. From the dropdown menu, select ‘Lost’ and confirm.
I sold my vehicle with the eFlow tag still inside
Please contact the person who bought the vehicle to return to the tag. If the tag is not returned, a fee of €20.00 will be charged to your account.
I need to send my tag back to eFlow

When the account holder notifies eflow that they wish to return the tag ,a pre paid envelope is issued to their address. To send a tag back to eFlow for replacement or on account closure, please post to the following address:
eFlow,
PO BOX 13294,
South City DSU
Cork

Please note: There is a fee of €20.00 for each unreturned tag.

What are the Motorhome & Campervan classification types?
Reasons why tag is not working
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eFlow tag positioning
If your eFlow tag is not working, ensure that it is positioned correctly (in cars and vans, high up and centred on the windscreen below the rear-view mirror; in lorries and buses, low and centred on the windscreen) and that you are driving within the express lane speed and distance limits.

Please note: Some windscreens (athermic) have a metallic layer to reflect heat from the sun. In such cases, the eFlow tag must be placed within the areas of the windscreen which lacks this coating. Such areas are normally marked with a different colour or pattern.

Account suspension

Your tag will stop working if your eFlow account has been suspended.

There are two steps to reactivate your eFlow account:

  1. Pay the full outstanding balance; and
  2. Update the payment details on your account.

To pay the balance on your account, log into your account and click ‘Make payment’. You can also add a new payment card or direct debit to your account by using the ‘+ Add a new Payment Method’ option.

Once the full outstanding balance is paid, you will need to add a new valid payment method to the account or reactivate a previous payment method, if you have not done so already.

Once these issues have been resolved, your account will be no longer be suspended and your tag will become active.

Why is my account suspended?

Your account is suspended because we could not take a payment from your registered payment method on two occasions.

Please note: Due to account suspension, journeys cannot be added to the registered account. If a tag registered account becomes suspended, the tag will become inactive and will not work on the M50 toll or any other toll roads. Any M50 journeys made by your vehicle(s) while your account is suspended will be charged at the unregistered rate. This means that you will have to pay your toll by the following day 8pm deadline to avoid late penalties. At toll booths, you will have to stop and pay at the booth if your account is suspended.

eFlow Tag battery

If the battery in your eFlow tag runs out you can return it to eFlow and order a new one. Please contact our customer care team for more details.

eFlow tag is damaged

If your eFlow tag is damaged and no longer working, you can order a new one from eFlow.ie. Once ordered, your new tag should arrive within 3-5 working days.

Please note: The account holder is liable for a charge of €21.23 inclusive of VAT for each tag damaged or lost.

To report a damaged tag:

  1. Log in to eFlow.ie with your username and password.
  2. Select ‘My Vehicles’ and select the blue circle in the ‘Options’ column of the appropriate vehicle.

From the dropdown menu, select ‘Lost’ and confirm.

The eFlow tag is being used in a vehicle that it is not assigned to

Your eFlow tag must be used in the vehicle to which is it is currently assigned. For example, if you remove a tag from one car and use it in another without first transferring the eFlow tag online, it will not work.

These reasons don’t apply but my eFlow tag still isn’t working

If your eFlow tag still isn’t working after completing these steps, please contact eFlow customer service and we will assist you with your query.

Balance & Statements
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How can I check my account balance?
You can view the current balance on your account when you log in to your online account with your username and password.

Once logged in, you can get a quick look at the current balance from the Account Overview screen, or, for a more in-depth breakdown, click ‘My Bill’.

If you have a Post Pay account, the payment for any balance due at the end of the month will be automatically taken between the 12th and the last working day of the next month. Unfortunately, we are not in a position to provide/set up an exact date of when the payment is taken from your bank account. The monthly payments due are automated and are processed by banks starting from the 12th day of each month, not before.

If you’d like to make a payment against your eFlow account balance manually, now you can. Full or partial payments can be made on eFlow Post Pay accounts online at eFlow.ie. If you have a Pre Pay account, you can make additional Top-up payments online to extend your credit.

How is the account balance calculated?
The balance on the overview page of a Post pay account refers to the total which will appear on your next eFlow statement. This relates to charges incurred during the previous month, for which payment has not yet been taken from your registered payment method.

It does not include journeys which were taken during the current month (your live balance) and will not match the sum of passages on the ‘Journeys and Payments’ page.

How can I view my statements?

To view your bill statements, log in to eFlow.ie with your username and password.

  1. Select ‘My Bill’.
  2. Scroll down to view a full list of your monthly statements (statements for the past 18 months are available online; unfortunately, we can’t provide older statements).
  3. Each statement can be downloaded by clicking on the link. Select ‘File’ and ‘Save As…’ to download and save the PDF file.

Useful tip: If you save all of your eFlow statements, you will always have them handy for future reference. The statements can be downloaded by selecting the link and clicking ‘Save’.

I’d like to change the way that I receive my statement

To change how you receive your bill:

  1. Log in to eFlow.ie with your username and password.
  2. Select ‘My Bill’.
  3. Select ‘Change Delivery Method’.
  4. Choose your preferred method (post or email) and click ‘Confirm’.
Payments
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What payment methods can I use with eFlow?

If you register for an eFlow account, the following payment methods will be accepted:

  • Visa credit card
  • MasterCard
  • Visa Debit card (from Irish euro-denominated bank accounts only)
  • Direct Debit (from Irish euro-denominated current accounts only)
  • Digital Wallet

However, how you use your payment card online has changed…

You may notice some changes to how you use your payment card with us on our Digital Channels such as our website. When using your payment card on www.eflow.ie, you may be asked to provide additional verification to confirm it’s really you using your card. This is an extra layer of security called Strong Customer Authentication (SCA) also known as ‘PSD2’ and is being rolled out in order to keep your card safe and secure.

SCA (PSD2) was enforced in Ireland from December 31, 2020 and it requires banks to check that payments are being made by the correct cardholder and not a fraudster, by asking customers for two methods of identification such as a fingerprint or four-digit one-time passcode rather than one.

Add a payment method

To add a new payment method:

  1. Log in to eFlow.ie with your username and password.
  2.  Click on ‘My Account’ , then click on ‘My Details’
  3. Click the ‘Edit payment options’ button.
  4. Select ‘+Add a new Payment Method’ and then select ‘Credit/Debit Card’ or ‘Direct Debit’ from the dropdown menu.
  5. Fill in the required details and confirm by clicking ‘Add payment method’.
Remove a payment method

To remove a payment method from your eFlow account:

  1. Log in to eFlow.ie with your username and password.
  2. Click on ‘My Account’ , then click on ‘My Details’
    Please note: You will need to set another payment method as a primary payment method.
  3. Click the ‘Edit payment options’ button and then the blue wheel beside the payment method that you wish to remove.
  4. Select ‘Deactivate’ and confirm.
  5. Once the card is deactivated, you can then proceed to delete it from your account entirely by clicking the red ‘X’ symbol beside the payment method.
  6. Select ‘Yes’ to confirm.
Set your primary payment method

By default, the last payment method added to your account will be set as the primary payment method.

If you wish to set another payment method on your account as your primary payment method, you must:

  1. Log in to eFlow.ie with your username and password.
  2. Click on ‘My Account’ , then click on ‘My Details’
  3. Click the ‘Edit payment options’ button.
  4. Select the blue wheel symbol on the right-hand side of the payment method.
  5. Select ‘Activate’ and confirm.
Updating card expiry date

If you’d like to update your credit or debit card details with a new expiry date, log in to eFlow.ie with your username and password

  1. From the Account Overview screen, click the ‘Edit payment options’ button.
  2. Click on the wheel next to the card you want to update and select Change expiry date.
  3. To finish, save your changes.
Making a payment on your M50 Toll account
If you have a Post pay account, you can make a full or partial payment against your outstanding balance by clicking the ‘Make Payment’ option in the ‘My Account – Overview’ section.

Here, you can make a payment using an existing payment method or a new credit/debit card.

By default, the ‘Pay Outstanding Balance’ option is set to ‘Yes’. However, if you wish to make a partial payment, you can select ‘No’ from the drop-down menu and enter a payment amount.

If you choose to make a partial payment, the remaining balance will be taken from your selected payment method, through the automated billing process.

If your account is in suspension, it will not be reactivated until the outstanding balance on your account has been cleared, and your account has a valid payment method.

Making a payment on your Top-Up account
If you have a top-up account, you can add credit to your account by clicking on the ‘Make Payment’ option in the ‘My Account – Overview’ section.

Here, you can make a payment using an existing payment method or a new credit/debit card.

If your account is in suspension, it will not be reactivated until the negative balance on your account has been cleared and a valid payment method is added or reactivated on the account.

Please note: Payments are taken on an automatic schedule and manual payments are not necessary.

Revolut Customers

On 31st December 2020, the Brexit transition period with the EU came to an end. At eFlow, we want to make sure our customers are not affected by the UK leaving the EU.

At the moment, if you have Revolut Direct Debit set up as one of your payment methods.

You will recently have received notification from Revolut to let you know they have changed the International Bank Account Number (IBAN) that you use to receive bank payments. Your IBAN is used in payments to or from other banks, and regular payments to or from businesses like ourselves, eFlow. Your new IBAN starts with an ‘LT’ and replaces your old IBAN which started with ‘GB’. You can find your new IBAN by selecting your Profile icon in the Revolut app, tapping on “Account details” and then selecting an account. To avoid any disruption, you’ll need to provide this new IBAN to us here in eFlow to update your direct debit with these new details.

As always, the security of your data is our first priority. The most secure way to update your account is to go to www.eflow.ie if you have online account access or alternatively you can call our contact centre on any of the contact numbers listed here.

When is payment taken every month?
Monthly payments for Post-Pay accounts are taken between the 12th and the final day of every month. If you would like more control over when you make payments to us, you can choose the ‘Make Payment’ option on eFlow.ie and pay some or all of the current month’s bill. Any balance remaining will be taken in the normal automated payment process.

Unfortunately, we are not in a position to provide/set up an exact date of when the payment is taken from your bank account. The monthly payments due are automated and are processed by banks starting from the 12th day of each month, not before.

eFlow Post Pay customers are billed a month in arrears. This means that the amount deducted from your payment method this month covers journeys made last month.

In the case of Top-Up accounts, we will automatically request a payment from your credit/debit card or direct debit once your balance falls below the account threshold of €12.00.

Can my payment date be changed?
At present, it is not possible to change the date when payment will be automatically taken from your eFlow account.

However, if you would like to avoid an automatic payment being made by eFlow towards the end of the month, you can make a manual payment against the amount outstanding on your account.

How can I change my top-up amount on my Pre Pay account?
  1. Log in to your account with your username and password.
  2. Click ‘My Bill’.
  3. Click ‘Payment Options’ and scroll down to ‘Billing Type’.
  4. In the Top-Up Amount drop-down menu, select your desired top-up amount.

Please note: The minimum top-up amount is €30.00, and the maximum is €1000.00. If you require a larger top-up amount, please contact us.

My account is in suspension, how can I fix this?

My account is suspended – how can I fix this?

There are two steps to reactivate your eFlow account:

  1. Pay off the full outstanding balance.
  2. Update the payment details on your account.

To pay the balance on your account, log into your account and click ‘Make payment’. At this point, you can also add a new payment card or direct debit to your account (using the ‘+ Add a new Payment Method’ option).

Once the full outstanding balance is paid, you will need to add a new valid payment method to the account or reactivate a previous payment method, if you have not done so already.

When these two issues have been rectified, your account will be removed from suspension.

Why is my account suspended?
Your account has become suspended because we were not able to successfully take payment from your registered payment method on two occasions.

Please note: Due to account suspension, journeys cannot be added to the registered account. If a tag registered account becomes suspended, the tag will become inactive and will not work on the M50 toll or any other toll roads. Any M50 journeys made by your vehicle(s) while your account is suspended will be charged at the unregistered rate. This means that you will have to pay your toll by the following day 8pm deadline to avoid late penalties. At toll booths, you will have to stop and pay at the booth if your account is suspended.

SEPA and Direct Debit Payments
Single Euro Payments Area (SEPA) is an EU initiative designed to change the way electronic payments are processed in the EU. This means that making a payment in any SEPA zone country will be no different to making a payment in Ireland.

Previously, direct debits worked by using bank account numbers and sort codes. With SEPA, these are replaced by International Bank Account Number (IBANs) and Bank Identifier Codes (BICs).

Existing Direct Debit Customers
For existing direct debit customers there is no change. As of 26th October 2017, we will automatically update your details on eFlow.ie. You will not be charged for this. We automatically update payment details from the old format to the new SEPA format.
New or Updating Direct Debit Customers
For new eFlow customers, or those updating their direct debit payment method, you will need your BIC and IBAN to set up a direct debit with eFlow. You will get these numbers from your bank statements or you can go to the Banking and Payments Federation Ireland to help you generate the details you require.

click here

Fleet and Business FAQS
first
I would like to speak to my account manager
If you have been assigned an eFlow account manager and would like to speak to them, please contact the Fleet Department using the details below. Otherwise, you can contact eFlow here.

Phone: 0818 50 50 80
Intl: +353 (0)1 8770470
Email: businessaccount@eflow.ie

How do I add/remove a user from my account?

To add or remove a user on your business account:

  • Log in to eFlow.ie with your username and password.
  • From the Overview Dashboard screen, click ‘User Management’ in the sidebar. To add a user, click the ‘Add a new user’ button and fill in the appropriate details.
  • To remove a user, click the drop down arrow beside the user’s name and select ‘Remove.’
How can I change the access level of a user on my account?

To change a business account user’s access level:

  • Log in to eFlow.ie with your username and password.
  • From the Account Overview screen, click ‘User Management’ in the left sidebar.
  • To edit a user’s access level, click the arrow beside the user’s name and select ‘Edit.’
How do I open a sub account?

To open a sub account on your business account

  • Log in to eFlow.ie with your username and password.
  • Click on the dropdown to the right of the customer’s Account
  • Then, press “Sub Account Summary” this is located under the Customer Service heading
  • Click on “Create Sub Account” on the right side of page. and then fill in the required information
How do I close a sub account?

To close a sub account on your business account

  • Log in to eFlow.ie with your username and password.
  • Navigate to the customer’s account number next to the customer’s name on the Account Overview. Click on this menu item and a drop-down selection will appear
  • From here you will be able to see ‘Close Account’ under ‘Customer Service’. Proceed to click on this and then fill in the required information
How do I add/remove a user on a sub account?

To add or remove a user on your business account:

  • Log in to eFlow.ie with your username and password.
  • From the Overview Dashboard screen, click ‘User Management’ in the sidebar. To add a user, click the ‘Add a new user’ button and fill in the appropriate details.
  • To remove a user, click the drop down arrow beside the user’s name and select ‘Remove.’
Making a payment on your Top-Up account
If you have a top-up account, you can add credit to your account by clicking on the ‘Make Payment’ option in the ‘My Account – Overview’ section.

Here, you can make a payment using an existing payment method or a new credit/debit card.

If your account is in suspension, it will not be reactivated until the negative balance on your account has been cleared and a valid payment method is added or reactivated on the account.

Please note: Payments are taken on an automatic schedule and manual payments are not necessary.

Revolut Customers
On 31st December 2020, the Brexit transition period with the EU came to an end. At eFlow, we want to make sure our customers are not affected by the UK leaving the EU.

At the moment, if you have Revolut Direct Debit set up as one of your payment methods.

You will recently have received notification from Revolut to let you know they have changed the International Bank Account Number (IBAN) that you use to receive bank payments. Your IBAN is used in payments to or from other banks, and regular payments to or from businesses like ourselves, eFlow. Your new IBAN starts with an ‘LT’ and replaces your old IBAN which started with ‘GB’. You can find your new IBAN by selecting your Profile icon in the Revolut app, tapping on “Account details” and then selecting an account. To avoid any disruption, you’ll need to provide this new IBAN to us here in eFlow to update your direct debit with these new details.

As always, the security of your data is our first priority. The most secure way to update your account is to go to www.eflow.ie if you have online account access or alternatively you can call our contact centre on any of the contact numbers listed here.

When is payment taken every month?
Monthly payments for Post-Pay accounts are taken between the 12th and the final day of every month. If you would like more control over when you make payments to us, you can choose the ‘Make Payment’ option on eFlow.ie and pay some or all of the current month’s bill. Any balance remaining will be taken in the normal automated payment process.

Unfortunately, we are not in a position to provide/set up an exact date of when the payment is taken from your bank account. The monthly payments due are automated and are processed by banks starting from the 12th day of each month, not before.

eFlow Post Pay customers are billed a month in arrears. This means that the amount deducted from your payment method this month covers journeys made last month.

In the case of Top-Up accounts, we will automatically request a payment from your credit/debit card or direct debit once your balance falls below the account threshold of €12.00.

Can my payment date be changed?
At present, it is not possible to change the date when payment will be automatically taken from your eFlow account.

However, if you would like to avoid an automatic payment being made by eFlow towards the end of the month, you can make a manual payment against the amount outstanding on your account.

How can I change my top-up amount on my Pre Pay account?
  1. Log in to your account with your username and password.
  2. Click ‘My Bill’.
  3. Click ‘Payment Options’ and scroll down to ‘Billing Type’.
  4. In the Top-Up Amount drop-down menu, select your desired top-up amount.

Please note: The minimum top-up amount is €30.00, and the maximum is €1000.00. If you require a larger top-up amount, please contact us.

My account is in suspension, how can I fix this?

My account is suspended – how can I fix this?

There are two steps to reactivate your eFlow account:

  1. Pay off the full outstanding balance.
  2. Update the payment details on your account.

To pay the balance on your account, log into your account and click ‘Make payment’. At this point, you can also add a new payment card or direct debit to your account (using the ‘+ Add a new Payment Method’ option).

Once the full outstanding balance is paid, you will need to add a new valid payment method to the account or reactivate a previous payment method, if you have not done so already.

When these two issues have been rectified, your account will be removed from suspension.

Why is my account suspended?
Your account has become suspended because we were not able to successfully take payment from your registered payment method on two occasions.

Please note: Due to account suspension, journeys cannot be added to the registered account. If a tag registered account becomes suspended, the tag will become inactive and will not work on the M50 toll or any other toll roads. Any M50 journeys made by your vehicle(s) while your account is suspended will be charged at the unregistered rate. This means that you will have to pay your toll by the following day 8pm deadline to avoid late penalties. At toll booths, you will have to stop and pay at the booth if your account is suspended.

SEPA and Direct Debit Payments
Single Euro Payments Area (SEPA) is an EU initiative designed to change the way electronic payments are processed in the EU. This means that making a payment in any SEPA zone country will be no different to making a payment in Ireland.

Previously, direct debits worked by using bank account numbers and sort codes. With SEPA, these are replaced by International Bank Account Number (IBANs) and Bank Identifier Codes (BICs).

Existing Direct Debit Customers
For existing direct debit customers there is no change. As of 26th October 2017, we will automatically update your details on eFlow.ie. You will not be charged for this. We automatically update payment details from the old format to the new SEPA format.
New or Updating Direct Debit Customers
For new eFlow customers, or those updating their direct debit payment method, you will need your BIC and IBAN to set up a direct debit with eFlow. You will get these numbers from your bank statements or you can go to the Banking and Payments Federation Ireland to help you generate the details you require.

click here