If an extra eFlow payment has been deducted from your bank account/credit card, one of the two payments should be automatically reversed by your bank within five working days.
If the duplicated payment hasn’t been returned within this timeframe, please contact us with the following information:
Please note: Screenshots of transactions from your online banking service or app will not be accepted as bank statements.
Please forward the information to us through our web form here.
You can also drop us a line on Twitter or Facebook.