My Account


View all FAQs

How does my account work?

Balance on my online account

You can either have a Bill Pay or Top-Up account.

With Bill-Pay accounts, the live balance that you see when you log in to your eFlow account is the total for journeys on your account since we last received a payment.

If you have a tag account, this will also include the monthly charge of €1.23 per tag. 

The amount which will be taken from you every month is the balance owed on the last day of the previous month.

In the case of a Top-Up account, the balance shows how much credit you have left on your account to cover future journeys.

Back to top

Why is there a minus balance on my account?

Your balance may have a minus amount if it is a Bill-Pay account which is in credit. 

If you would like to find out why your Bill-Pay account is in credit you can contact us online, by post, fax or through our Twitter or Facebook pages.

Back to top

Can I make a payment on my account?

Bill-Pay customers can make a full or partial payment towards their outstanding balance on eFlow.ie. It’s a handy way to pay some or all of your toll balance before the automatic payment is taken later in the month.

If you’re a Top-Up customer, the online ‘Make a Payment’ feature can be used to add credit to your account manually.

Back to top

When will automated eFlow payments be taken from my account?

Monthly payments for Bill-Pay accounts are taken between the 12th and the last day of every month. If you would like more control over when you make payments to us, you can choose the ‘Make Payment’ option on eFlow.ie and pay some or all of the current month’s bill. Any balance remaining will be taken in the normal automated payment process.

Unfortunately, we are not in a position to provide/set up an exact date of when the payment is taken from your bank account. The monthly payments due are automated and are processed by banks starting from the 12th day of each month, not before.

eFlow Bill Pay customers are billed a month in arrears. This means that the amount deducted from your payment method this month covers journeys made last month. 

In the case of Top-Up accounts, we will automatically request a payment from your credit/debit card or direct debit once your balance falls below the account threshold of €12.00.

Back to top

How can I view my bill statements?

If you select to receive your statements by email, every month we’ll email you a link to your statement. You will need your eFlow username and password to access it.

You can also view your eFlow statements by logging in to your eFlow account and selecting the ‘View your statements’ link on the ‘Overview’ page. This will bring you to the ‘My Bill’ section where you can view and download your eFlow statements for the past 18 months.

Click on the ‘PDF’ link beside any month to view your statement for that month. Once the statement has opened, you can select ‘Save as…’ to download the file.

Back to top

 

How can I see the full list of tolls that I have made?

To view a list of your journeys, log in to your eFlow account and click ‘Journeys and Payments’. Here, you can select a date range to view all journeys during a defined period. You can also filter your journeys to view just M50 journeys, or journeys on any other toll roads in Ireland (in the case of a tag account). 

Back to top

What payment methods can I use with eFlow?

If you register for an eFlow M50 video or tag account, the following payment methods will be accepted on your account:

  • Visa credit card
  • MasterCard
  • Visa Debit card (from Irish euro-denominated bank accounts only)
  • Direct debit (from Irish euro-denominated current accounts only)

Back to top

What will happen if there isn’t enough money in my bank account when the payment is taken?

If a payment request fails, we will notify you in writing (either by email or letter, depending on how we correspond with you).

We will automatically attempt to take the payment after another few days. If you have a tag account, your tag(s) will not work if the first attempted payment fails. If the second attempt fails, your account will be suspended and your vehicle will not be covered on any toll road. 

If your account is suspended, you can reactivate it by making a payment for the full outstanding balance and by adding or reactivating a valid payment method on your account so our system can automatically take the payment.

Back to top

What’s the difference between a Tag and an M50 Video account?

An M50 Video account works only on the M50. There is no account management fee and you will receive a discount of €0.50 per M50 journey that you make.

A tag account works on all toll roads in Ireland and has a monthly account management fee of €1.00 + VAT (€1.23) per tag. With a tag account, you will receive a €1.00 discount on every M50 journey. However, tag account customers can use the express lanes at any other toll in Ireland, while video account customers cannot.

The Electric Vehicle Toll Incentive

From June 2018, electric vehicle owners with a registered tag account will see a reduction in tolling costs on some Irish toll roads. The Electric Vehicle Toll Incentive hopes to encourage more road users to consider electric vehicles. Go here for more information. 

Can I transfer an eFlow account to someone else’s name?

No, you cannot transfer an account to someone else. You will need to close your account and they will need to set up a new account. 

Back to top


This website uses cookies, by continuing you agree to their use. Learn more about cookies and how to manage them.

X