Balance & Statements


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How can I view my current balance?

You can view the current balance on your account when you log in with your username and password.

Once logged in, you can either get a quick look at the current balance from the Account Overview screen, or, for a more in-depth breakdown, click ‘My Bill’ in the sidebar.

If you’d like to make a payment against your eFlow account balance, now you can. Full or partial payments can be made on eFlow bill pay and top-up accounts online 24/7 at eFlow.ie.

Otherwise, if you have a bill pay account, automated payment for outstanding charges will be taken between the 12th and the last working day of the month.

If you have a top-up account, you can make additional top-up payments online to extend your credit. 

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How is the balance on the Account Overview page calculated?

The balance on the overview page of a bill pay account refers to the total which will appear at the bottom of your next eFlow statement. This relates to charges incurred during the previous month, for which payment has not yet been taken from your registered payment method.

It does not include journeys which were taken during the current month and will not match the sum of passages on the Journeys and Payments page. 

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How can I view my statements?

To view your statements, log in to eFlow.ie with your username and password.

  • Then, click ‘My Bill’ in the left sidebar
  • Scroll down to view a full list of your monthly statements (statements for the past 18 months are available online; unfortunately, we can no longer provide older statements). 
  • Each statement file can be downloaded by clicking on the link. Click ‘File’ and ‘Save As…’ to save the PDF file.

Up to 18 months of statements are available.

Useful tip: If you save all of your eFlow statements, you will always have them handy for future reference. The statements can be downloaded by clicking on the link, and clicking save. 

Statements for Business Accounts

Business customers can choose whether they would like to receive detailed or summary statements. The standard statement issued to a business account holders is a summary statement.  A detailed statement provides a comprehensive list of all journey details (time, direction, road, etc.) for each vehicle/tag. On the other hand, a summary statement just lists the number of transactions for a vehicle/tag and the payments on the account.

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Where can I view my journeys and payments?

To view your journey and payment history:

  • Log in to your account with your username and password (if you have not created a username name yet, click here)
  • Click ‘Journeys and Payments’ in the left sidebar
  • Specify a date range for your journeys and payments, and then click ‘Go’

You can export an Excel file with a list of journeys and payments for a specified period by clicking 'Export' on the right-hand side of the Journeys and Payments page. 

Please note: this service is only available to customers with eFlow Tag or Video accounts.

Need to retrieve your password or username?

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I’d like to change the way that I receive my bill

To change how you receive your bill:

  • Log in to eFlow.ie with your username and password
  • Click 'My Bill' in the left sidebar
  • Then, click ‘Change Delivery Method’
  • Select your preferred method (post or email) and click ‘Confirm

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