Balance & Statements


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Important Statement Update

We are updating our banking partner so eFlow payments may appear on statements as D/D TRANSPORT INFR rather than D/D NRA T/A EFLOW.

TRANSPORT INFR is a shortened description for Transport Infrastructure Ireland (TII) who own eFlow’s M50 barrier-free toll.

Therefore, the direct debit name may have changed, but rest assured nothing else has.

Important notice regarding VAT on the East-Link Toll Bridge

You may have noticed a reduction for the East-Link Toll Bridge as of August 18th, 2017. The is because the East-Link Toll Bridge is now VAT free as of August 18th, 2017. This follows the decision from the European Court of Justice to remove VAT from state-owned tolls. The new rates are as follows:

  • Car €1.40
  • Van/Bus €2.10
  • 2 Axle €2.85
  • 3 Axle €3.50
  • 4 Axle €4.25

If you have any further queries in relation to this adjustment, please contact Dublin City Council who operate the East-Link Toll Bridge.

How can I check my account balance?

You can view the current balance on your account when you log in to your online account with your username and password.

Once logged in, you can get a quick look at the current balance from the Account Overview screen, or, for a more in-depth breakdown, click ‘My Bill’.

If you have a Bill Pay account, the payment for any balance due at the end of the month will be automatically taken between the 12th and the last working day of the next month. Unfortunately, we are not in a position to provide/set up an exact date of when the payment is taken from your bank account. The monthly payments due are automated and are processed by banks starting from the 12th day of each month, not before.

If you’d like to make a payment against your eFlow account balance manually, now you can. Full or partial payments can be made on eFlow Bill Pay accounts online at eFlow.ie. If you have a Top-Up account, you can make additional Top-Pp payments online to extend your credit.

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How is the account balance calculated?

The balance on the overview page of a Bill Pay account refers to the total which will appear on your next eFlow statement. This relates to charges incurred during the previous month, for which payment has not yet been taken from your registered payment method.

It does not include journeys which were taken during the current month (your live balance) and will not match the sum of passages on the ‘Journeys and Payments’ page. 

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How can I view my bill statements?

To view your bill statements, log in to eFlow.ie with your username and password.

  1. Select ‘My Bill’.
  2. Scroll down to view a full list of your monthly statements (statements for the past 18 months are available online; unfortunately, we can’t provide older statements). 
  3. Each statement can be downloaded by clicking on the link. Select ‘File’ and ‘Save As…’ to download and save the PDF file.

Useful tip: If you save all of your eFlow statements, you will always have them handy for future reference. The statements can be downloaded by selecting the link and clicking ‘Save’. 

Statements for Business Accounts

Business customers can choose whether they receive detailed or summary statements. The standard statement issued to business account holders is a summary statement. A detailed statement provides a comprehensive list of all journey details (time, direction, road, etc.) for each vehicle/tag.

A summary statement just lists the number of transactions for a vehicle/tag and the payments on the account.

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Where can I view my toll and payment history?

To view your toll and payment history:

  1. Log in to your account with your username and password.
  2. Select ‘Journeys and Payments’.
  3. Specify a date range for your journeys and payments and select ‘Go’.

You can export an Excel file with a list of journeys and payments for a specified period by clicking 'Export' on the ‘Journeys and Payments’ page. 

Please note: This service is only available to registered customers with eFlow Tag or M50 Video accounts.

Need to retrieve your password or username?

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I’d like to change the way that I receive my bill statement

To change how you receive your bill:

  1. Log in to eFlow.ie with your username and password.
  2. Select 'My Bill'.
  3. Select ‘Change Delivery Method’.
  4. Choose your preferred method (post or email) and click ‘Confirm’.

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