Closing Your Account

Closing Your eFlow Account

To close your account, you'll need to contact us and a customer service agent will guide you through the process.

You can send your request via our online form, post, fax or through our Twitter or Facebook pages.

Please note: Before closing your account, all outstanding payments must be made, and any eFlow tags associated with your tag account must be returned to:

Cape House,
Westend Office Park,
Dublin 15.

As per point 15.2 of the eFlow Terms and Conditions, there is a charge of €20.00 for each unreturned eFlow tag. Once your account is in the process of being closed or has been closed, you will no longer be able to access it online at 

Closed accounts cannot be reopened. If you wish to set up another eFlow account, please click here. 

What happens to my personal information after I close my account?

Registered accounts will be deleted from eFlow's database 24 months after the amount is closed. This deletion will include all personal data of the account holder with the exception of payment data. Payment data is retained for seven years for financial regulation reasons.