You can either have a Bill Pay or Top-Up account.
With Bill-Pay accounts, the live balance that you see when you log in to your eFlow account is the total for journeys on your account since we last received a payment.
If you have a tag account, this will also include the monthly charge of €1.23 per tag.
The amount which will be taken from you every month is the balance owed on the last day of the previous month.
In the case of a Top-Up account, the balance shows how much credit you have left on your account to cover future journeys.
Your balance may have a minus amount if it is a Bill-Pay account which is in credit.
Bill-Pay customers can make a full or partial payment towards their outstanding balance on eFlow.ie. It’s a handy way to pay some or all of your toll balance before the automatic payment is taken later in the month.
If you’re a Top-Up customer, the online ‘Make a Payment’ feature can be used to add credit to your account manually.
Monthly payments for Bill-Pay accounts are taken between the 12th and the last day of every month. If you would like more control over when you make payments to us, you can choose the ‘Make Payment’ option on eFlow.ie and pay some or all of the current month’s bill. Any balance remaining will be taken in the normal automated payment process.
Unfortunately, we are not in a position to provide/set up an exact date of when the payment is taken from your bank account. The monthly payments due are automated and are processed by banks starting from the 12th day of each month, not before.
eFlow Bill Pay customers are billed a month in arrears. This means that the amount deducted from your payment method this month covers journeys made last month.
In the case of Top-Up accounts, we will automatically request a payment from your credit/debit card or direct debit once your balance falls below the account threshold of €12.00.
If you select to receive your statements by email, every month we’ll email you a link to your statement. You will need your eFlow username and password to access it.
You can also view your eFlow statements by logging in to your eFlow account and selecting the ‘View your statements’ link on the ‘Overview’ page. This will bring you to the ‘My Bill’ section where you can view and download your eFlow statements for the past 18 months.
Click on the ‘PDF’ link beside any month to view your statement for that month. Once the statement has opened, you can select ‘Save as…’ to download the file.
To view a list of your journeys, log in to your eFlow account and click ‘Journeys and Payments’. Here, you can select a date range to view all journeys during a defined period. You can also filter your journeys to view just M50 journeys, or journeys on any other toll roads in Ireland (in the case of a tag account).
If you register for an eFlow M50 video or tag account, the following payment methods will be accepted on your account:
If a payment request fails, we will notify you in writing (either by email or letter, depending on how we correspond with you).
We will automatically attempt to take the payment after another few days. If you have a tag account, your tag(s) will not work if the first attempted payment fails. If the second attempt fails, your account will be suspended and your vehicle will not be covered on any toll road.
If your account is suspended, you can reactivate it by making a payment for the full outstanding balance and by adding or reactivating a valid payment method on your account so our system can automatically take the payment.
An M50 Video account works only on the M50. There is no account management fee and you will receive a discount of €0.50 per M50 journey that you make.
A tag account works on all toll roads in Ireland and has a monthly account management fee of €1.00 + VAT (€1.23) per tag. With a tag account, you will receive a €1.00 discount on every M50 journey. However, tag account customers can use the express lanes at any other toll in Ireland, while video account customers cannot.
The Electric Vehicle Toll Incentive
From June 2018, electric vehicle owners with a registered tag account will see a reduction in tolling costs on some Irish toll roads. The Electric Vehicle Toll Incentive hopes to encourage more road users to consider electric vehicles. Go here for more information.
Can I transfer an eFlow account to someone else’s name?
No, you cannot transfer an account to someone else. You will need to close your account and they will need to set up a new account.