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What payment methods can I use with eFlow?

If you register for an eFlow M50 video or tag account, the following payment methods will be accepted:

  • Visa credit card
  • MasterCard
  • Visa Debit card (from Irish euro-denominated bank accounts only)
  • Direct Debit (from Irish euro-denominated current accounts only)

However, how you use your payment card online has changed...

You may notice some changes to how you use your payment card with us on our Digital Channels such as our website and app. When using your payment card on www.eflow.ie or our mobile app (The M50 Quick Pay app), you may be asked to provide additional verification to confirm it’s really you using your card. This is an extra layer of security called Strong Customer Authentication (SCA) also known as ‘PSD2’ and is being rolled out in order to keep your card safe and secure.

SCA (PSD2) was enforced in Ireland from December 31, 2020 and it requires banks to check that payments are being made by the correct cardholder and not a fraudster, by asking customers for two methods of identification such as a fingerprint or four-digit one-time passcode rather than one.

If you use your payment card regularly online, then you may be familiar with these measures. If not, we just wanted to give you the heads up.

We have been asked by your bank to facilitate these security checks and we're going to make it as easy as we can for you.

Thank you for taking the time to read this.

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Making a payment on your account

Payments depend on whether your account is bill pay or top-up.

Bill pay accounts:

If you have a bill pay account, you can make a full or partial payment against your outstanding balance by clicking the ‘Make Payment’ option in the ‘My Account – Overview’ section.

Here, you can make a payment using an existing payment method or a new credit/debit card.

By default, the ‘Pay Outstanding Balance’ option is set to ‘Yes’. However, if you wish to make a partial payment, you can select ‘No’ from the drop-down menu and enter a payment amount.

If you choose to make a partial payment, the remaining balance will be taken from your selected payment method, through the automated billing process.

If your account is in suspension, it will not be reactivated until the outstanding balance on your account has been cleared, and your account has a valid payment method.

Top-up accounts: 

If you have a top-up account, you can add credit to your account by clicking on the ‘Make Payment’ option in the ‘My Account – Overview’ section.

Here, you can make a payment using an existing payment method or a new credit/debit card.

If your account is in suspension, it will not be reactivated until the negative balance on your account has been cleared and a valid payment method is added or reactivated on the account. 

Please note: Payments are taken on an automatic schedule and manual payments are not necessary.

Attention Revolut Customers

On 31st December 2020, the Brexit transition period with the EU came to an end. At eFlow, we want to make sure our customers are not affected by the UK leaving the EU.

At the moment, if you have Revolut Direct Debit set up as one of your payment methods.

You will recently have received notification from Revolut to let you know they have changed the International Bank Account Number (IBAN) that you use to receive bank payments. Your IBAN is used in payments to or from other banks, and regular payments to or from businesses like ourselves, eFlow.  Your new IBAN starts with an ‘LT’ and replaces your old IBAN which started with ‘GB’. You can find your new IBAN by selecting your Profile icon in the Revolut app, tapping on “Account details” and then selecting an account. To avoid any disruption, you’ll need to provide this new IBAN to us here in eFlow to update your direct debit with these new details.

As always, the security of your data is our first priority. The most secure way to update your account is to go to www.eflow.ie if you have online account access or alternatively you can call our contact centre on any of the contact numbers listed here.

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When is payment taken every month?

Monthly payments for bill pay accounts are taken between the 12th and the last day of the month. Unfortunately, we are not in a position to provide/set up an exact date of when the payment is debited from your account. The monthly payments due are automated and are processed by banks starting from the 12th day of each month.

eFlow bill pay customers are billed a month in arrears. This means that the amount deducted from your payment method this month covers journeys made last month.

In order for this payment to be successful, please ensure that your registered payment method is valid and that there are sufficient funds available to complete the transaction.

You can make a payment for your outstanding balance at any time through the online ‘Make Payment’ option after you have logged in to your account.

If you pay the full outstanding balance, the automated payment will not be taken from your account.

Please note: You will get a confirmation email at the end of this process, but a receipt will not be emailed to you.

If you make a partial payment, we will debit the remaining amount.

If you would like to view the current balance on your account, or update your payment methodlog in to your account with your username and password, and select ‘My Bill’ from the left sidebar. 

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Can my payment date be changed?

At present, it is not possible to change the date when payment will be automatically taken from your eFlow account.

However, if you would like to avoid an automatic payment being made by eFlow towards the end of the month, you can make a manual payment against the amount outstanding on your account. 

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How can I change my top-up amount?

  1. Log in to your account with your username and password.
  2. Click ‘My Bill’.
  3. Click ‘Payment Options’ and scroll down to ‘Billing Type’.
  4. In the Top-Up Amount drop-down menu, select your desired top-up amount.

Please note: The minimum top-up amount is €30.00, and the maximum is €1000.00. If you require a larger top-up amount, please contact us.

 

 

My account is in suspension, how can I fix this?

My account is suspended - how can I fix this?

There are two steps to reactivate your eFlow account:

  1. Pay off the full outstanding balance.
  2. Update the payment details on your account. 

To pay the balance on your account, log into your account and click ‘Make payment’. At this point, you can also add a new payment card or direct debit to your account (using the ‘+ Add a new Payment Method’ option). 

Once the full outstanding balance is paid, you will need to add a new valid payment method to the account or reactivate a previous payment method, if you have not done so already.

When these two issues have been rectified, your account will be removed from suspension. 

Why is my account suspended?

Your account has become suspended because we were not able to successfully take payment from your registered payment method on two occasions.

Please note: Due to account suspension, journeys cannot be added to the registered account. If a tag registered account becomes suspended, the tag will become inactive and will not work on the M50 toll or any other toll roads. Any M50 journeys made by your vehicle(s) while your account is suspended will be charged at the unregistered rate. This means that you will have to pay your toll by the following day 8pm deadline to avoid late penalties. At toll booths, you will have to stop and pay at the booth if your account is suspended.

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