Payment


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What payment methods can I use with eFlow?

If you register for an eFlow M50 video or tag account, the following payment methods will be accepted on your account:

  • Visa credit card
  • MasterCard
  • Visa Debit card (from Irish euro-denominated bank accounts only)
  • Direct Debit  (from Irish euro-denominated current accounts only)

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Making a payment on your account

This will depend on whether your account is bill pay or top-up.

Bill pay accounts:

If you have a bill pay account, you can make a full or partial payment against your outstanding balance by clicking the ‘Make Payment’ option in the ‘My Account – Overview’ section. Here, you can make a payment using an existing payment method or a new credit/debit card.

By default, the ‘Pay Outstanding Balance’ option is set to ‘Yes’. However, if you wish to make a partial payment, you can select ‘No’ from the drop-down menu and enter a payment amount. If you choose to make a partial payment, the remaining balance will be taken from your selected payment method, through the automated billing process.

If your account is in suspension, it will not be reactivated until the outstanding balance on your account has been cleared, and your account has a valid payment method.

Top-up accounts: 

If you have a top-up account, you can add credit to your account by clicking on the ‘Make Payment’ option in the ‘My Account – Overview’ section.

There, you can make a payment using an existing payment method or a new credit/debit card.

If your account is in suspension, it will not be reactivated until the negative balance on your account has been cleared and a valid payment method is added or reactivated on the account. 

Please note: Payments are taken on an automatic schedule and manual payments are not mandatory. 

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When is payment taken every month?

Monthly payments for bill pay accounts, payments are taken between the 12th and the last day of the month. 

eFlow bill pay customers are billed a month in arrears. This means that the amount deducted from your payment method this month will be to cover journeys made last month.

In order for this payment to be successful, please ensure that your registered payment method is valid and that there are sufficient funds available to complete the transaction.

You can make payment for your outstanding balance at any time through the ‘Make Payment’ option after you have logged in to your account. If you pay the full outstanding balance, the automated payment will not be taken from your account. Please note, you will see a confirmation at the end of this process but no receipt will be issued to your email. If you make a partial payment, we will debit the remaining amount.

If you would like to view the current balance on your account, or update your payment methodlog in to your account with your username and password. Then, select ‘My Bill’ from the left sidebar. 

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Can my payment date be changed?

At present, it is not possible to change the date when payment will be automatically taken from your eFlow account.

However, if you would like to avoid an automatic payment being taken by eFlow towards the end of the month, you can make a manual payment against the amount outstanding on your account. 

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How can I change my top-up amount?

To change your top-up amount:

  • Log in to your account with your username and password.
  • Click ‘My Bill’ in the left sidebar.
  • Click ‘Payment Options’, and Scroll down to ‘Billing Type’.
  • In the Top-Up Amount dropdown menu, select your desired top-up amount.

Please note: The minimum top-up amount is €30.00, and the maximum is €1000.00. If you require a larger top-up amount, please contact us.

 

My account is in suspension, how can I fix this?

There are two steps to reactivate your eFlow account: pay off the full outstanding balance and update the payment details on your account. 

To pay the balance on your account, log into your account and click ‘Make payment’. At this point, you can also add a new payment card or direct debit to your account (using the ‘+ Add a new Payment Method’ option). 

Once the full outstanding balance is paid, you will need to add a new valid payment method to the account or reactivate a previous payment method (if you have not done so already). When these two issues have been rectified, your account will be removed from suspension. 
Why is my account suspended?

Your account has become suspended because we weren’t able to successfully take payment from your registered payment method on two occasions.

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