Changing or updating a payment method

Changing or updating a payment method

Add a payment method

To add a new payment method:

  1. Log in to with your username and password.  
  2. Click the ‘Edit payment options’ button.
  3. Select ‘+Add a new Payment Method’ and then select ‘Credit/Debit Card’ or ‘Direct Debit’ from the dropdown menu.
  4. Fill in the required details and confirm by clicking ‘Add payment method’. 

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Remove a payment method

To remove a payment method from your eFlow account:

  1. Log in to with your username and password.  

Please note: You will need to set another payment method as a primary payment method.

  1. Click the ‘Edit payment options’ button and then the blue wheel beside the payment method that you wish to remove.
  2. Select ‘Deactivate’ and confirm.
  3. Once the card is deactivated, you can then proceed to delete it from your account entirely by clicking the red ‘X’ symbol beside the payment method.
  4. Select ‘Yes’ to confirm. 

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Set your primary payment method

By default, the last payment method added to your account will be set as the primary payment method.

If you wish to set another payment method on your account as your primary payment method, you must:

  1. Select the blue wheel symbol on the right-hand side of the payment method.
  2. Select ‘Set at primary’ and confirm. 

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Updating card expiry date

If you'd like to update your credit or debit card details with a new expiry date, log in to with your username and password (forgotten your login details?).

  1. From the Account Overview screen, click the ‘Edit payment options’ button.
  2. Click on the wheel next to the card you want to update and select Change expiry date.
  3. To finish, save your changes. 

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