I’ve missed the payment deadline and have received a penalty letter


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I have received a penalty letter from eFlow

If you do not pay an M50 toll you will receive a letter from eFlow.

There are three types of letter which cover three situations, they are:

First Penalty Notice Letter (STR)

If you do not pay your toll before 8pm the day after your travel, a First Penalty Notice (STR) letter will be automatically issued to the registered vehicle owner’s address.

The STR includes the original toll charge plus a €3.00 late payment fee. 

If you have received a STR, you can pay the total balance due using one of the following options:

  1. Online at eFlow.ie. Select I Want to Pay a Penalty on the home page.
  2. In person with cash/card at any retail outlet nationwide which has the Payzone sign. Please bring the STR with you to scan the barcode .

Useful Tip: By entering the Journey Reference Number from any of your penalty letters into the ‘Pay a Penalty’ section of eFlow.ie, you can check whether there are any other charges outstanding against your license plate number.

Please be aware that journeys may be delayed in appearing on the system. 

Once you have paid the total balance due, why not register for discounts and automatic billing with an eFlow account?

I believe I received the M50 fine in error

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Unpaid Toll Notice Letter (UTN)

If payment for a M50 toll charge and the STR is not made within 14 days, then an Unpaid Toll Notice (UTN) will be issued to the vehicle owner’s registered address.

An UTN includes the charge for the original toll, the STR (€3.00) and an additional late payment penalty of €42.00.

If you have received an UTN, you can make a payment of the total balance due using one of the following options:

  1. Online at eFlow.ie. Select I Want to Pay a Penalty on the homepage.
  2. In person with cash/card at any retail outlet nationwide which has the Payzone sign. Please bring the UTN with you to scan the barcode.

If payment is not made to cover the journey and penalties within 56 days of an UTN being issued, a further late payment penalty of €105.00 is applied to the journey. The transaction will also be passed to our legal team - Pierse Fitzgibbon Solicitors - for collection.

Useful Tip: By entering the Journey Reference Number from your penalty letter into the ‘Pay a Penalty’ section of eFlow.ie, you can check whether there are any other charges outstanding against your license plate number.

Please be aware that journeys may be delayed in appearing on the system. 

Once you have paid the total balance due, why not register for an eFlow auto-pay account and enjoy discounts on your M50 tolls?

I believe I received this fine in error

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Outstanding Balance Reminder

If you have received an ‘Outstanding Balance Reminder’ letter from eFlow, don’t worry. There are plenty of people in the same position and our Resolver team are on hand to help you through all your outstanding issues.

The first step is to make contact with the Resolver team. They will talk you through your options for dealing with the outstanding balance.

Remember, we work on resolving issues just like this every day so the sooner you get in touch the sooner we can help.

The Resolver team can be contacted on 1890 50 70 50 (9:00am to 5:30pm Monday to Friday).

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I have received a penalty letter from Pierse Fitzgibbon Solicitors

Failure to pay the outstanding balance for a journey (including all penalties) within 70 days of the journey taking place may result in the initiation of legal proceedings and the matter will be passed on to Pierse Fitzgibbon Solicitors.

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I have received a bill from Euro Parking Collection

Unpaid journeys made by a vehicle not registered within the Republic of Ireland will be passed to Euro Parking Collection.

Euro Parking Collection are a pan-European collection agency, and they have been authorised by eFlow to collect unpaid M50 tolls.

If you have received a letter from Euro Parking Collection, please refer to:

 https://www.epcplc.com/ for further information. 

I believe I received this letter in error 

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I’ve gotten a letter with an extra charge but I’ve already paid the original toll

There are a number of reasons why you might receive a fine from eFlow after paying the toll. If this is the case, please check:

  1. That the payment which you made was against the correct vehicle registration number.
  2. That you covered the whole cost for the journey with your payment.

For example, if you paid the M50 toll charge for a car (€3.10) after the toll payment deadline had passed (before 8pm the day after your journey), then the late payment penalty of €3.00 will still be owed. In this case please call us to make an additional €3.00 payment to cover the penalty.

If you still aren’t sure why you have received a penalty letter, please click I believe I received this letter in error or contact us and one of our customer care team will get back to you shortly. 

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I forgot to pay my M50 toll

If you forget to pay the M50 toll, an additional late payment penalty of €3.00 will be applied to the journey. A ‘First Penalty Notice’, will be issued to the registered vehicle owner’s address.

If payment is not made for the original toll and late payment penalty within 14 days, then a further fine will be incurred (€42.00). A letter called an ‘Unpaid Toll Notice’ will be issued to confirm this to the registered vehicle owner’s address.

Should payment for the journey and late payment penalties remain outstanding 70 days later, a further late payment penalty of €105.00 is applied. The journey is also passed to eFlow’s solicitors Pierse Fitzgibbon Solicitors for collection.

Pierse Fitzgibbon Solicitors will issue a letter to this effect to the vehicle owner’s registered address. At this stage, further non-payment may result in a legal action being taken against the registered vehicle owner. 

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