I’ve missed the payment deadline and have received a penalty letter


View all FAQs

I have received a penalty letter from eFlow

If you have received a penalty letter from eFlow, the next step depends on what type of penalty letter it is:

First Penalty Notice

If you forget to make your M50 toll payment before 8pm the day after your journey, a First Penalty Notice (STR) letter will be automatically issued to the registered vehicle owner’s address.

The First Penalty Notice includes the original toll charge, plus a €3.00 late payment penalty. 

If you have received a First Penalty Notice, you can make a payment of the total balance due using one of the following options:

  • Online at eFlow.ie - select I Want to Pay a Penalty on the home page and follow the on-screen steps.
  • In person with cash or card at any conveniently located retail outlet nationwide that has the Payzone sign. Please bring the First Penalty Notice with you so that the barcode can be scanned.

Useful Tip: By entering the Journey Reference Number from any of your penalty letters into the ‘Pay a Penalty’ section of eFlow.ie, you can check whether there are any other charges outstanding against your license plate number.

Please be aware that journeys can sometimes be delayed in appearing on the system. 

Once you have paid the total balance due, why not register for discounts and automatic billing with an eFlow account?

I would like to appeal this penalty letter

Back to top

Unpaid Toll Notice (UTN)

If payment for an M50 toll charge and First Penalty Notice is not made within 14 days, then an Unpaid Toll Notice (UTN) issued to the vehicle owner’s registered address.

An Unpaid Toll Notice includes the charge for the original toll, First Penalty Notice (€3.00) and an additional late payment penalty of €41.00.

If you have received an Unpaid Toll Notice (UTN), you can make a payment of the total balance due via one of the following options:

  • Online at eFlow.ie - select I Want to Pay a Penalty on the home page and follow the on-screen  steps
  • In person with cash or card at any conveniently located retail outlet nationwide that has the Payzone sign. Please bring the Unpaid Toll Notice with you so that the barcode can be scanned

If payment is not made to cover the journey and penalties within 56 days of an Unpaid Toll Notice being issued, then a further late payment penalty of €103.00 is applied to the journey. The transaction will also be passed to our legal team, Pierse Fitzgibbon Solicitors, for collection.

Useful Tip: By entering the Journey Reference Number from your penalty letter into the ‘Pay a Penalty’ section of eFlow.ie, you can check whether there are any other charges outstanding against your license plate number.

Please be aware that journeys can sometimes be delayed in appearing in the system.

Once you have paid the total balance due, why not sign-up for an eFlow auto-pay account and enjoy discounts on your M50 tolls?

I would like to appeal this penalty letter

Back to top

Outstanding Balance Reminder

If you have received an ‘Outstanding Balance Reminder’ letter from eFlow, don’t worry. There are plenty of people in the same position and our Resolver team are on hand to help you through all your outstanding issues. The first step is just to make contact with the team and they will talk you through your options for dealing with the outstanding balance.

Remember, we work on resolving issues just like this one every day so the sooner you get in touch the sooner we can help.

The Resolver team can be contacted on 1890 50 70 50 (9:00am to 5:30pm Monday to Friday)

Back to top

I have received a penalty letter from Pierse Fitzgibbon

Failure to pay the outstanding balance for a journey (including all outstanding penalties) within 70 days of the journey taking place may result in the initiation of legal proceedings and the matter will be passed to the solicitors of Transport Infrastructure Ireland, Pierse Fitzgibbon.

At this point, you will need to contact Pierse Fitzgibbon directly with details of the journey in question as eFlow will no longer be in a position to handle this matter. You can contact them using the details below:

  • Tel. (within Republic of Ireland):     0818 313 100
  • Tel. (international):                            00 353 68 50967
  • Email:                                                    info@pierfitz.ie

Back to top

I have received a penalty letter from Euro Parking Collection

Unpaid journeys made by a vehicle not registered within the Republic of Ireland will be passed to Euro Parking Collection.

Euro Parking Collection are a pan-European collection agency, and they have been authorised by eFlow to collect unpaid M50 tolls.

If you have received a letter from Euro Parking Collection, please refer to:

https://www.epcplc.com/login.php for further information. 

Back to top

I’ve gotten a penalty letter but I’ve already paid the original toll

If you have received a penalty letter from eFlow after having paid the toll, there are a couple of reasons why this might have happened. Firstly, please check that the payment that you made was against the correct vehicle registration number.

Secondly, you may not have covered the whole cost for the journey with your payment. For example, if you paid the M50 toll charge for a car (€3.10) after the toll payment deadline had passed, then the late payment penalty of €3.00 will still be owed.

If you still aren’t sure why you have received a penalty letter from eFlow, please contact us and one of our customer care team will get back to you shortly. 

To make a payment to cover the remaining penalty charge, you will need to contact eFlow

Back to top

How does the M50 late payment penalty system work?

If you miss the M50 toll payment deadline (8pm the day after your journey), an additional late payment penalty of €3.00 is applied to the journey. A letter to this effect, called a ‘First Penalty Notice’, will be issued to the registered vehicle owner’s address.

If payment is not made for the original toll and late payment penalty within 14 days, then a further late payment penalty will be incurred (€41.00). A letter called an ‘Unpaid Toll Notice’ is issued to confirm this to the registered vehicle owner’s address.

Should payment for the journey and late payment penalties remain outstanding 70 days later, then a further late payment penalty of €103.00 is applied. The journey is also passed to eFlow’s solicitors Pierse Fitzgibbon for collection. Pierse Fitzgibbon will issue a letter to this effect to the vehicle owner’s registered address. At this stage, further non-payment may result in a legal action being taken against the registered vehicle owner. 

Back to top


View all FAQs or Back

This website uses cookies, by continuing you agree to their use. Learn more about cookies and how to manage them.

X