I’ve missed the payment deadline but have not got a penalty letter


If you have missed the 8pm M50 toll payment deadline, but not yet received a penalty notice, please hold on until you receive your letter before making payment. You will need the Journey Reference Number listed on the penalty letter in order to make the payment.

If you only pay the original toll for a journey with a penalty, the penalty will remain outstanding afterwards against your vehicle. You cannot pay for a penalty on the eFlow website without a Journey Reference Number so, for convenience, it’s just better to wait for the letter to make its way to you. That way you can have everything over and done with in just one action.

Underpayment will result in further penalties being issued.

Once the penalty letter does arrive, you have 14 days from the date of issue to pay the full amount due. If you don’t pay the full balance within the 14 days, further penalties are applied.

View all FAQs

What will the penalty letter say?

If you miss the eFlow M50 toll payment deadline, then you’ll receive what we call a ‘First Penalty Notice’ (STR). Your ‘First Penalty Notice’ is basically an invoice from eFlow for the cost of the toll and a €3.00 penalty for having missed the payment deadline. You have 14 days from the date of issue to pay for the journey and your initial penalty; otherwise, a further penalty of €41.00 is applied. 

Back to top

How can I pay once I get the letter?

Once you have received your penalty letter, the process is pretty simple. Just visit eFlow.ie and click ‘Pay a Penalty’. You can also bring your penalty letter to any Payzone retail outlet and pay the outstanding balance there. 

Back to top

I want to make a payment for the journey before the letter arrives

In order to make a payment for an outstanding journey after you’ve missed the payment deadline but before your penalty letter is delivered, you will need a Journey Reference Number.

To do so, you will need to click here and enter your license plate number along with the Journey Reference Number from a previous letter that you may have received for that vehicle from eFlow. 

If you don’t have a letter from eFlow or if this is your first penalty from eFlow, then just:

  • drop us a line on Twitter or Facebook, Monday to Friday 8.30am to 4.00pm, or
  • give us a call on LoCall 1890 50 10 50 (from Ireland) or +353 1 4610122 (from abroad), 8.00am to 9.00pm, 7 days a week. 

and we’ll be happy to look into it for you.

Back to top


View all FAQs or Back

This website uses cookies, by continuing you agree to their use. Learn more about cookies and how to manage them.

X