I’ve missed the payment deadline but have not got a fine


If you have missed the 8pm M50 toll payment deadline, but not yet received a penalty letter from eFlow, please hold on until you receive your letter before making payment. You will need the Journey Reference Number listed on the penalty letter in order to pay.

If you only pay the original toll for a journey with a penalty, the penalty will remain outstanding afterwards against your vehicle. You cannot pay for a penalty on the eFlow.ie without a Journey Reference Number; therefore, you must wait for the letter.

If you already paid the toll charge and would like to pay the penalty only, please call us to make an additional €3.00 payment to cover the penalty. 

Underpayment will result in further penalties being issued.

 

Once the penalty letter arrives, you have 14 days from the date of issue to pay the full amount due. If you don’t pay the full balance within the 14 days, further fines are applied.

 

What will the penalty letter say?

If you miss the eFlow M50 toll payment deadline, you’ll receive a ‘First Penalty Notice’ (STR). Your STR is a bill from eFlow for the cost of the toll and a €3.00 penalty for having missed the payment deadline.

You have 14 days from the date of issue to pay for the trip and the initial penalty. If you do not pay during this timeframe, a further charge of €41.50 is applied. 

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How can I pay once I get the letter?

Once you have received your penalty, the process is straight forward. Visit eFlow.ie and select ‘Pay a Penalty’. You can also bring your penalty letter to any Payzone retail outlet and pay the outstanding balance there. 

I believe I received this letter in error

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I haven’t received a letter and I need a Journey Reference Number to pay the fine

If you haven’t received the fine, then just drop us a line on Twitter or Facebook, Monday to Friday 8.30am to 4.30pm, and we’ll be happy to look into it for you.

To get a Journey Reference Number you can also use a previous letter that you may have received for that vehicle from eFlow. Please click here and enter your license plate number along with the Journey Reference Number from a previous letter.

into it for you.

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Please note: Tolls which have incurred penalties and have been passed onto our solicitors will not appear on the website.

For more information please contact one of our customer care representatives here.


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