Signing Up


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Why sign up for an eFlow account?

An eFlow account will enable you to pay your M50 tolls automatically and at a lower rate. With an active eFlow account, you won’t have to worry about late payment penalties any more. There are lots of great account options to suit all types of toll road use.

Register today and any journeys that you’ve made through the M50 toll in the past 48 hours will be applied to your new tolling account at a discounted rate. 

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What type of account would suit me?

Personal or Business

Personal

The eFlow ‘Personal’ tolling account is a cheap and easy tolling solution for you and your family. If you’ve got a car or two in the household, and a few forgetful family members then the ‘Personal’ account will suit you perfectly. Once a valid payment method is active on the account, all M50 toll journeys made by the vehicles on your account will be automatically applied to the account.

There are no differences in the rates for a business or personal account.  The charges are defined by whether the account is tag or video registered.

Your personal account can be a tag or video account. You will also have the option to choose either a top-up account or using our bill-pay monthly deduction system.

Business

An eFlow ‘Business’ tolling account is a great option if you’re trying to manage toll charges for one or more company vehicles. You can add an unlimited amount of vehicles to the account. As well as that you can keep track of all your vehicles, journeys and payments through our online account management function. If you have any questions about your account, then we’ve got industry-unique dedicated account managers on hand to help out.

If your business has a fleet of more than twenty vehicles, you can complete your registration over the phone under the guidance of a dedicated fleet account manager at your chosen time - simply click Request a call-back during step two of the registration process.

Your business account can be a tag or video account. You will also have the option to choose either a top-up account or use our bill-pay monthly deduction system. 

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What’s all this about Tag or Video Accounts?

So, you’ve decided that you’re going to go with a ‘Personal’ or ‘Business’ account. What’s next? Now, you’ll need to choose whether the account is a ‘Video’ or ‘Tag’ account

If you make less than three journeys through the M50 toll every month then the ‘eFlow Video Account’ is just the ticket.

If you make three or more M50 journeys every month or want a tolling account that covers your vehicles both on the M50 and other tolls around Ireland, then we have an ‘eFlow Tag Account’ with your name on it. You've seen those smug types taking the express lane on the M8/M1? Yes, those people have tag accounts. 

Here’s a full breakdown of the differences between the two options: 

Video Account Tag Account
A reduction of €0.50 per journey through the M50 toll A reduction of €1.00 per journey through the M50 toll
Can be used to pay on M50 only Can be used to pay at all tolls nationwide
No account management fee A monthly tag rental fee of €1.23 per tag
  *Reduction of Tag administration fees for large Fleet accounts

*eFlow Business customers only

Charges Breakdown

If you’re still not sure, then see below for prices of 1, 2, and 3 M50 journeys, made by a vehicle classed as a private car, per month without a registered eFlow account, with an eFlow Video Account, and with an eFlow Tag Account:

  1 Journey 2 Journeys 3 Journeys
Unregistered (€3.10 per journey) €3.10* €6.20* €9.30*
Video Account(€2.60 per journey) €2.60 €5.20 €7.80
Tag Account (€2.10 per journey) €3.33** €5.43** €7.53**

* Assuming payment is made before the 8:00pm next day deadline

** Includes monthly administration fee of €1.23.

Please be aware that the €1.23 monthly fee for your tag account will begin from the date the tag is ussed to you. 

Still not convinced? Try our Savings Calculator to see how much you could be saving on your M50 tolls every year. 

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Bill pay or Top-Up

So you’ve decided whether you’re a Video or a Tag person, now the final step is to select the way that you’d like to cover your tolling costs: bill pay or top-up. 

Bill Pay

With a ‘Bill Pay Account’, all of your toll charges for one month are bundled into a single payment. Payment for these journeys is then taken during the following month from your registered payment method.

Example, if you make two journeys in January, we will only attempt to take the payment for these in February.

Bill pay customers can also make full or partial payments of their account balance throughout the month at eFlow.ie which can help to spread the cost across the full month.

To register online, click here.

Top-Up

Top-up customers have their toll charges automatically deducted from a top-up account whenever a journey is made.

Once your account balance goes below the low-balance threshold of €12.00, it is topped up automatically using the payment method on your account. Top-up customers can also top-up their account manually online before they reach the low-balance threshold.

Top-up customers can set their top-up amount to a minimum of €30.00 and a maximum of €1000.00, via the website. If you require a larger top-up amount, please contact us.

After setting up new top-up account, an initial deduction of €40.00 will be taken from the chosen payment method. Once the initial balance goes below the low-balance threshold, we will then deduct the desired top-up amount. 

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Can I switch between account types?

Video to Tag

Once your account is set up, you may decide that you’d like to switch your account type from Video to Tag. A switch from a Video Account to a Tag Account can be made online in just a few short clicks.

To switch from a Video account to a Tag account:

  1. Log in to your account with your username and password.
  2. Click ‘My Details’, and then ‘Convert to a Tag account’.
  3. Click ‘Confirm’, and a message will confirm that the change has been applied.

Please note:  Once confirmed this action cannot be undone.

Your tag will be delivered to your address by regular post within 3-5 working days.

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Tag to Video

It is not possible to switch from a Tag Account to a Video Account. To do that, you’ll need to close your Tag Account and then open a New Video Account.

To close your account, you'll need to contact eFlow on 1890 50 10 50 and a customer service agent will guide you through the process.

Please note that outstanding payments must be made and any tags associated with your account must be returned to eFlow before your account can be closed. Please post unneeded tags to the below address as soon as possible:

eFlow
Cape House
Westend Office Park
Dublin 15

Please note: There is a charge of €20.00 for each unreturned tag.

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Bill Pay - Top-Up

Unfortunately, once your account is set up, you won’t be able to switch from bill pay to top-up or vice versa. You’ll have to close your existing account and register a new one if you want to switch the way that your account is billed.

If you wish to close a top-up account and open a bill pay account, please let us know what your old account number is, so that any credit remaining against the old account can be transferred to your new one.

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