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My Account
How does My Account work?
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Balance on my online account

You can either have a post pay or pre-pay account:

With Post pay accounts, the balance that you see when you log in to your eFlow account is the total for journeys on your account owing since we last received a payment.

If you use our Tag Tolling option on your account, this will also include the monthly charge of €1.00 +VAT per tag.

The amount which will be taken from you every month is the balance owed on the last day of the previous month.

In the case of a pre-pay account, the balance shows how much credit you have left on your account to cover future journeys.

Why is there a minus balance on my account?
Your balance may have a minus amount if it is a Pre pay account which is in credit.

If you would like to find out why your Post pay account is in credit you can contact us online, by post, fax or through our Twitter or Facebook pages.

Can I make a payment on my account?

Registered post pay customers can make a full payment or pay a selection of unpaid journeys towards their outstanding balance on eflow.ie by logging in clicking on the ‘pay outstanding’ button on the account overview page.

Registered pre-pay customer, can use the online ‘Top Up Payment’ feature to add credit to their account manually. This feature is located under the ‘Statements and Payments’ section on the account overview page.

When will automated eFlow payments be taken from my account?

Monthly payments for Post pay accounts are taken between the 12th and 18th of every month. If you would like more control over when you make payments to us, you can choose the ‘Pay Outstanding’ option on eFlow.ie and pay some or all of the current month’s bill. Any balance remaining will be taken in the normal automated payment process.

 

eFlow Post pay customers are billed a month in arrears. This means that the amount deducted from your payment method this month covers journeys made last month.

In the case of Pre-pay accounts, we will automatically request a payment from your registered payment method once your balance falls below the account threshold of €12.00.

How can I view my statements?

If you select to receive your statements by email, every month we’ll email you a link to your statement. You will need your eFlow username and password to access it.

You can also view your statement online by logging into your account on eflow.ie:

  1. Login to your eflow account with your username and password.
  2. Click on the invoices section to view your statements.
  3. Scroll down and select the date ranges of the statement you would like to view.
  4. Select the ‘page’ icon to view your statement online.
  5. If you wish to download your statement for further use, click the page icon which will generate a PDF of your statement. From here, you can download or print your statement.
  6. If you would like to view a history of invoices issued during your selected date range, select ‘Download CSV’, ‘Download Excel’, or ‘Download PDF’ to download your list of invoices in the respective format chosen.

Please note statements issued to your account prior to our systems upgrade on August 7th 2021, are not available. If you need access to these statements, please contact our customer service team and we will be able to retrieve your previous statements.

For help finding your statement, please visit our guide here.

We’ve updated our eFlow statementFor help understanding your statement click here.

How can I see the full list of toll journeys that I have made?

To view a list of your journeys, log in to your eFlow account and click ‘Journeys’. Here, you can select a date range to view all journeys during a defined period.

What payment methods can I use with eFlow?

If you register for an eFlow M50 Post pay or Pre pay account, the following payment methods will be accepted on your account:

  • Visa/Master credit card 
  • Visa/Master debit card 
  • Direct Debit (from SEPA Single Euro Payments Area only)
What will happen if there isn’t enough money in my bank account when the payment is taken?

If a payment request fails, we will notify you in writing (either by email or letter, depending on your preferred correspondence method).

We will automatically attempt to take the payment after another few days. If you are using our Tag Tolling option, your tag(s) will not work if the first attempted payment fails. If the second attempt fails, your account will be suspended, and your vehicle will not be covered on any toll road. You will be charged the unregistered toll rate in this case.

If your account is suspended, you can reactivate it by making a payment for the full outstanding balance and by adding or reactivating a valid payment method on your account so our system can automatically take the payment.

What’s the difference between a Tag and an M50 Video on my eflow account

How M50 video tolling works

  1. You can travel on Dublin’s M50 Motorway immediately. Our camera simply reads your license plate each time you travel between J6 and J7 on the M50 and charges the journey to your eFlow account.
  2. With M50 video tolling, you will save €0.50 every time you use the M50

Please remember, customers using our Video Tolling option can only do so for the M50 Toll Road. If you use other toll roads*, you will need to pay the tolls at the booth as you use them.

Our Tag Tolling option works on all toll roads in Ireland and has a monthly account management fee of €1.00 + VAT (€1.23) per tag. With a tag account, you will receive a €1.10 discount on every M50 toll journey. However, Tag Tolling customers can use the express lanes at any other toll in Ireland, while Video Tolling customers cannot.

Details & Account Access
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I can't log in

There are a number of reasons why you can’t log in to eFlow.ie:

  1. Account is closed or pending close. If your account is closed or pending close, you will not be able to log in to eFlow.ie
  2. Wrong username or password.

If you are experiencing difficulties in accessing your account, you can retrieve your username or reset your password at the login screen or by contacting our customer service agents.

To retrieve your username, you will need your account number, mobile number and email address. If all of your information matches what we have on file, we will send an email to the address listed on your account with your username.

To reset your password, you will need your username. If this matches what we have on file, we will send you an email with a temporary password. If the email address on the account is no longer in use, you can contact us through one of our communication channels here to restore access to your account.

 

I need to retrieve my password

To reset your password, you will need your username. If this matches what we have on file, we will send you an email with a link to reset your password. This link is valid for an hour.

 

I need to retrieve my username

To retrieve your username, you will need your account number, mobile number and email address. If all of your information matches what we have on file, we will send an email to the address listed on your account with your username.

You can find your username on any correspondence that eFlow has sent to you.

You can contact us by webchat, Twitter/Facebook or by telephoning our customer service team on 0818 50 10 50 or +353 1 4610122 if calling from outside of Republic of Ireland, Monday to Friday 08:00 – 21:00, Saturday and Sunday 10:00 to 18:30.

Setting up my password and username

You can activate your online account here. You activate your online account by setting up your username, password and security question. This enables you to log in.

To do this, you will need your eFlow account number, surname and an active vehicle registration number.

You can find all of these details on the welcome letter, posted to you after registration. If you have misplaced the welcome letter you can contact us by webchat, Twitter/Facebook or by telephoning our customer service team on 0818 50 10 50 or +353 1 4610122 if calling from outside of Republic of Ireland, Monday to Friday 08.00 to 21.00, Saturday and Sunday 10:00 to 18:30.

Email address verification
Verifying your email address ensures that we have your correct email address, which is important for security and data protection purposes.

Your eFlow account will remain active, regardless of whether your email address on the account is verified or not.

A verification email will be sent out with a link which, when clicked, will verify your email address. This link will expire after seven days, but a new verification email can be requested through our online form or through our Twitter or Facebook pages.

Changing your phone number, postal or email address on an account

To edit your contact details:

  1. Log in to your account with your username and password.
  2. Select ‘My Details’ in the Account Overview page.
  3. Under the ‘My Details’ heading you can update your name, phone number, and email address.
  4. If you would like to update your postal address this can be completed under the ‘Billing Address’ heading. If your postal address is the same as your billing address, please update your details as needed.
  5. If your postal address is different to your billing address, select the ‘Delivery/Shipping Address is different to Billing Address’ box or the ‘Mailing Address is different to Billing Address’ box and enter your new address in the form that will appear. Scroll down to the end of the page and select ‘Save All Changes’ to confirm you would like to update your contact details.

You may need to activate your online account before you can log in.

Please note: If your vehicle is registered to a previous address and you have recently changed address, please ensure that you inform the Division of the Department of Transport, Tourism and Sport in their Shannon office, so their driver records can be updated.

How to add an authorized user to my account
  1. Log in to your account.
  2. Select ‘My Details’ in the Account Overview screen.
  3. Scroll down to ‘Additional Authorised Contacts’.
  4. Click on the ‘+’ symbol and then fill in the details of the individual(s) who you wish to add
  5. Click ‘Save All Changes’.

Once added to your account, an Authorised User can engage with eFlow about your account on your behalf when communicating to a customer service agent. No additional account login is created to access your eFlow account.  You can add any number of Authorized Users to a single account.

Authorised users can request to update vehicles on the account, add their own payment details and manage the account.

Closing Your eFlow Account
  1. To close your account, you will need to log in to your account.
  2. Click on ‘My Details’ in the Account overview screen.
  3. Click on ‘Close Account’ button under the ‘My Account’ heading within the page.
  4. Select your reason for closing your account in the drop down menu.
  5. Select your preferred refund method from the drop down menu should you close your account with a positive balance.
  6. Select the Date you would like your account closed from.
  7. Select the ‘Submit Request’ button.

Select the date you would like to close your account. Please note: Before closing your account, all outstanding payments must be made, and any eFlow tags associated with your tag tolling account must be returned to:
eFlow,
PO BOX 13294,
South City DSU
Cork.

As per clause of the eFlow Terms and Conditions, there is a charge of €20.00+VAT for each unreturned eFlow tag. Once your account is in the process of being closed or has been closed, you will no longer be able to access it online at eFlow.ie. Closed accounts cannot be reopened.

 

 

 

 

 

 

Low Emissions Vehicle Toll Incentive (LEVTI)

Under the 2020 Budget, DoT secured funding to support a reduced tolling scheme for Low Emission Vehicles (LEV), broadening the previous Electric Vehicle Toll Incentive Scheme. This LEV Scheme will be funded under the Carbon Reduction Programme, with the objective of reducing transport emissions and building a climate resilient low carbon transport sector by 2050. The tolling Scheme will be administrated by Transport Infrastructure Ireland (TII) on behalf of DoT.

The Scheme is referred to as the ‘Low Emissions Vehicle Toll Incentive (LEVTI) Scheme’.

The Scheme is an expansion on the previous Electric Vehicle Toll Incentive Scheme that commenced in June 2018; it will run until December 31st 2022 (or up to a maximum of c. 50,000 LEVs).

The allocation for the Scheme in 2020 is up to a maximum of €1,500,000. Each year funding for the Scheme will be determined by DoT. The Scheme rules and applicable incentives / refunds are subject to change, with the new refunds and relevant terms and conditions being determined by DoT in advance of the calendar year.

More information on the LEVTI scheme, rules and how to register can be found here

I wish to change my username

Usernames cannot be changed. The username stays the same for the duration of the account. If your username is your email address, the email address used when creating the account will remain as the username for the duration of the account.