Customer Charter


Our Customer Promise

At eFlow, we’re all about our customers – we make journeys easier, deliver the best service, and offer you added benefits for being with us.  In short, we put our customers first and are committed to providing a quick response to your queries.

We have designed eFlow to make your life easier and hassle-free. If you have comments or suggestions about how to improve our service, we'd love to hear from you. We always welcome suggestions to help us give you a service that is effortless and best suited to your needs.

We know that sometimes things can go wrong and perhaps you are not happy with the service you received from us. If this happens, please contact us on any of the channels listed below.

Your complaint will be investigated thoroughly by us and responded to within the timelines outlined below.  We endeavour to resolve your complaint at first response but where further investigation or third-party investigation is needed, we will keep you updated regularly until a final outcome is provided to you.

For Your Business

We pride ourselves on our provision of reliable, professional partnerships with business fleets large and small. Our range of accessible and affordable tolling options allows ease of travel for your drivers and fleet managers alike. This ensures that your passage through the M50 toll, and the ten other toll roads across Ireland, is always hassle-free and never a burden on your business.

Correspondence * Telephone* Feedback/Queries

We endeavour to reply to your correspondence clearly and accurately within the following timeframes:

We pledge to answer 95% of calls to our 1890 services on the first attempt.

Web Message: 2 working days

Letter – 5 working days

Fax: 2 working days

We pledge to answer 95% of calls to our 1890 services on the first attempt. We deal with each query in a fair and professional manner. Every effort will be made to resolve your query on first contact and to the satisfaction of both the customer and eFlow.
Business Customers Only

Letter: 5 working days

Fax: 3 working days

Web message / email: 3 working days
   

* Your information is protected by law under the Data Protection Act.


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