{"id":226408,"date":"2021-05-28T17:27:20","date_gmt":"2021-05-28T16:27:20","guid":{"rendered":"https:\/\/eflow2021.wpengine.com\/?page_id=226408"},"modified":"2021-10-13T15:38:46","modified_gmt":"2021-10-13T14:38:46","slug":"eflow-customer-charter","status":"publish","type":"page","link":"https:\/\/eflow2021.wpengine.com\/eflow-customer-charter","title":{"rendered":"Customer Charter"},"content":{"rendered":"

[et_pb_section fb_built=”1″ fullwidth=”on” admin_label=”Blue Header” module_id=”header-home-section” module_class=”blue-header” _builder_version=”4.7.6″ background_image=”https:\/\/eflow2021.wpengine.com\/wp-content\/uploads\/2021\/02\/Asset-1.png” background_size=”initial” custom_padding=”0px||||false|false” global_module=”225827″ saved_tabs=”all” collapsed=”off”][et_pb_fullwidth_header title=”@ET-DC@eyJkeW5hbWljIjp0cnVlLCJjb250ZW50IjoicG9zdF90aXRsZSIsInNldHRpbmdzIjp7ImJlZm9yZSI6IiIsImFmdGVyIjoiIn19@” header_fullscreen=”on” button_one_url=”\/about\/” admin_label=”Page Name” module_id=”fullwidth-hero” module_class=”kb-zoomout” _builder_version=”4.7.6″ _dynamic_attributes=”title” title_font_size=”70px” background_enable_color=”off” background_enable_image=”off” min_height=”400px” custom_margin=”||||false|false” background_last_edited=”on|desktop”][\/et_pb_fullwidth_header][et_pb_fullwidth_code module_class=”you-first-blue-image” _builder_version=”4.7.6″ _module_preset=”default”]\"eFlow[\/et_pb_fullwidth_code][\/et_pb_section][et_pb_section fb_built=”1″ admin_label=”Our Customer Promise” module_class=”title-subtitle-section first” _builder_version=”4.7.6″ _module_preset=”default” collapsed=”off”][et_pb_row module_class=”title-subtitle-row with-turquoise-bottom-border boxed-row” _builder_version=”4.7.6″ _module_preset=”default”][et_pb_column type=”4_4″ module_class=”title-subtitle-column” _builder_version=”4.7.6″ _module_preset=”default”][et_pb_text module_class=”black-text” _builder_version=”4.7.6″ _module_preset=”default”]The\u00a0Customer Service Charter\u00a0provides information on what customer service you should expect to receive when contacting eFlow. At eFlow, we take a customer first approach to make your life easier and hassle-free. We aim to deliver a high-quality service and always provide a timely response to your queries. Our core values are the driving force behind everything we do, from the decisions we make to the way we interact with our customers. [\/et_pb_text][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=”1″ admin_label=”Customer Commited” _builder_version=”4.7.6″ _module_preset=”default”][et_pb_row module_class=”with-turquoise-bottom-border ” _builder_version=”4.7.6″ _module_preset=”default”][et_pb_column type=”4_4″ _builder_version=”4.7.6″ _module_preset=”default”][et_pb_text admin_label=”Title” _builder_version=”4.7.6″ _module_preset=”default” text_text_color=”#9c398d” text_font_size=”40px” text_orientation=”center”]Customer Commited[\/et_pb_text][et_pb_text _builder_version=”4.7.6″ _module_preset=”default” text_font=”|700|||||||” text_text_color=”#000000″ text_font_size=”18px” text_orientation=”center”]Our customers are important to us. We listen and strive to provide a service that is right for you.[\/et_pb_text][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=”1″ admin_label=”Convenience” _builder_version=”4.7.6″ _module_preset=”default”][et_pb_row module_class=”with-turquoise-bottom-border ” _builder_version=”4.7.6″ _module_preset=”default”][et_pb_column type=”4_4″ _builder_version=”4.7.6″ _module_preset=”default”][et_pb_text admin_label=”Title” _builder_version=”4.7.6″ _module_preset=”default” text_text_color=”#9c398d” text_font_size=”40px” text_orientation=”center”]Convenience[\/et_pb_text][et_pb_text _builder_version=”4.7.6″ _module_preset=”default” text_font=”|700|||||||” text_text_color=”#000000″ text_font_size=”18px” text_orientation=”center”]We are committed to making everyday life easier for you.[\/et_pb_text][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=”1″ admin_label=”Fairness” _builder_version=”4.7.6″ _module_preset=”default”][et_pb_row module_class=”with-turquoise-bottom-border ” _builder_version=”4.7.6″ _module_preset=”default”][et_pb_column type=”4_4″ _builder_version=”4.7.6″ _module_preset=”default”][et_pb_text admin_label=”Title” _builder_version=”4.7.6″ _module_preset=”default” text_text_color=”#9c398d” text_font_size=”40px” text_orientation=”center”]Fairness[\/et_pb_text][et_pb_text _builder_version=”4.7.6″ _module_preset=”default” text_font=”|700|||||||” text_text_color=”#000000″ text_font_size=”18px” text_orientation=”center”]We engage with you in a fair, honest, and respectful way. We are committed to being open and transparent in how we communicate.[\/et_pb_text][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=”1″ admin_label=”Progressive” _builder_version=”4.7.6″ _module_preset=”default”][et_pb_row module_class=”with-turquoise-bottom-border ” _builder_version=”4.7.6″ _module_preset=”default”][et_pb_column type=”4_4″ _builder_version=”4.7.6″ _module_preset=”default”][et_pb_text admin_label=”Title” _builder_version=”4.7.6″ _module_preset=”default” text_text_color=”#9c398d” text_font_size=”40px” text_orientation=”center”]Progressive[\/et_pb_text][et_pb_text _builder_version=”4.7.6″ _module_preset=”default” text_font=”|700|||||||” text_text_color=”#000000″ text_font_size=”18px” text_orientation=”center”]We strive to improve ourselves to deliver smarter solutions that will contribute to a better future.[\/et_pb_text][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=”1″ admin_label=”How you can Help Us Help You” _builder_version=”4.7.6″ _module_preset=”default”][et_pb_row module_class=”with-turquoise-bottom-border ” _builder_version=”4.7.6″ _module_preset=”default”][et_pb_column type=”4_4″ _builder_version=”4.7.6″ _module_preset=”default”][et_pb_text admin_label=”Title” _builder_version=”4.7.6″ _module_preset=”default” text_text_color=”#9c398d” text_font_size=”40px” text_orientation=”center”]<\/p>\n

How you can Help Us Help You<\/h1>\n

[\/et_pb_text][et_pb_text module_class=”black-text” _builder_version=”4.7.6″ _module_preset=”default” text_font=”|700|||||||”]<\/p>\n

We value feedback from our customers to help us to improve our services. If you have any comments or suggestions about our service, we would love to hear from you.<\/p>\n

[\/et_pb_text][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=”1″ admin_label=”How to complain about eFlow” _builder_version=”4.7.6″ _module_preset=”default”][et_pb_row module_class=”with-turquoise-bottom-border ” _builder_version=”4.7.6″ _module_preset=”default”][et_pb_column type=”4_4″ _builder_version=”4.7.6″ _module_preset=”default”][et_pb_text admin_label=”Title” _builder_version=”4.7.6″ _module_preset=”default” text_text_color=”#9c398d” text_font_size=”40px” text_orientation=”center”]<\/p>\n

How to complain about eFlow<\/h1>\n

[\/et_pb_text][et_pb_text module_class=”black-text” _builder_version=”4.7.6″ _module_preset=”default” text_font=”|700|||||||”]<\/p>\n

Sometimes things can go wrong and perhaps the service you received did not meet with your expectations. If this happens, we encourage you to please contact us. We operate a complaints procedure that may be availed of by customers who feel
\nthat they may not have been treated adequately, courteously, or fairly in their dealings with eflow. Your complaint will be investigated thoroughly by us and responded to within the timelines<\/p>\n

[\/et_pb_text][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=”1″ admin_label=”FEEDBACK\/QUERIES*” _builder_version=”4.7.6″ _module_preset=”default” collapsed=”off”][et_pb_row module_class=”adjacent-row” _builder_version=”4.7.6″ _module_preset=”default”][et_pb_column type=”4_4″ _builder_version=”4.7.6″ _module_preset=”default”][et_pb_text admin_label=”Title” _builder_version=”4.7.6″ _module_preset=”default” text_text_color=”#9c398d” text_font_size=”1em” hover_enabled=”0″ sticky_enabled=”0″ text_line_height=”1.5em”]<\/p>\n

FEEDBACK\/QUERIES*<\/h2>\n

[\/et_pb_text][et_pb_text _builder_version=”4.7.6″ _module_preset=”default” text_font=”|700|||||||” text_text_color=”#000000″ text_font_size=”18px”]We deal with each query in a fair and professional manner. Every effort will be made to resolve your query on first contact and to the satisfaction of both the customer and eFlow.[\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row admin_label=”Disputes & Complaints \/ 2 columns” module_class=”row-two-columns width-45″ _builder_version=”4.7.6″ _module_preset=”default”][et_pb_column type=”4_4″ _builder_version=”4.7.6″ _module_preset=”default”][et_pb_text admin_label=”Disputes & Complaints” _builder_version=”4.7.6″ _module_preset=”default” text_font=”|700|||||||” text_text_color=”#000000″ text_font_size=”18px”]Disputes & Complaints:[\/et_pb_text][et_pb_text admin_label=”5 Business Days” _builder_version=”4.7.6″ _module_preset=”default” text_font=”|700|||||||” text_text_color=”#000000″ text_font_size=”18px”]5 Business Days[\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row admin_label=”Refunds \/ 2 columns” module_class=”row-two-columns with-turquoise-bottom-border width-45″ _builder_version=”4.7.6″ _module_preset=”default”][et_pb_column type=”4_4″ _builder_version=”4.7.6″ _module_preset=”default”][et_pb_text admin_label=”Refunds” _builder_version=”4.7.6″ _module_preset=”default” text_font=”|700|||||||” text_text_color=”#000000″ text_font_size=”18px”]Refunds:[\/et_pb_text][et_pb_text admin_label=”48 Hours” _builder_version=”4.7.6″ _module_preset=”default” text_font=”|700|||||||” text_text_color=”#000000″ text_font_size=”18px”]48 Hours[\/et_pb_text][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=”1″ _builder_version=”4.7.6″ _module_preset=”default”][et_pb_row _builder_version=”4.7.6″ _module_preset=”default”][et_pb_column type=”4_4″ _builder_version=”4.7.6″ _module_preset=”default”][et_pb_text module_class=”note-text” _builder_version=”4.7.6″ _module_preset=”default”]* Your information is protected by law under the Data Protection Act.[\/et_pb_text][\/et_pb_column][\/et_pb_row][\/et_pb_section]<\/p>\n","protected":false},"excerpt":{"rendered":"

The\u00a0Customer Service Charter\u00a0provides information on what customer service you should expect to receive when contacting eFlow. At eFlow, we take a customer first approach to make your life easier and hassle-free. We aim to deliver a high-quality service and always provide a timely response to your queries. Our core values are the driving force behind […]<\/p>\n","protected":false},"author":3,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_et_pb_use_builder":"on","_et_pb_old_content":"","_et_gb_content_width":"","_oasis_is_in_workflow":0,"_oasis_original":0,"inline_featured_image":false,"footnotes":""},"acf":[],"yoast_head":"\nCustomer Charter | eFlow<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/eflow2021.wpengine.com\/eflow-customer-charter\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Customer Charter | eFlow\" \/>\n<meta property=\"og:description\" content=\"The\u00a0Customer Service Charter\u00a0provides information on what customer service you should expect to receive when contacting eFlow. At eFlow, we take a customer first approach to make your life easier and hassle-free. We aim to deliver a high-quality service and always provide a timely response to your queries. Our core values are the driving force behind […]\" \/>\n<meta property=\"og:url\" content=\"https:\/\/eflow2021.wpengine.com\/eflow-customer-charter\" \/>\n<meta property=\"og:site_name\" content=\"eFlow\" \/>\n<meta property=\"article:modified_time\" content=\"2021-10-13T14:38:46+00:00\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data1\" content=\"3 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\/\/eflow2021.wpengine.com\/eflow-customer-charter\",\"url\":\"https:\/\/eflow2021.wpengine.com\/eflow-customer-charter\",\"name\":\"Customer Charter | eFlow\",\"isPartOf\":{\"@id\":\"https:\/\/eflow2021.wpengine.com\/#website\"},\"datePublished\":\"2021-05-28T16:27:20+00:00\",\"dateModified\":\"2021-10-13T14:38:46+00:00\",\"breadcrumb\":{\"@id\":\"https:\/\/eflow2021.wpengine.com\/eflow-customer-charter#breadcrumb\"},\"inLanguage\":\"en-US\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\/\/eflow2021.wpengine.com\/eflow-customer-charter\"]}]},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\/\/eflow2021.wpengine.com\/eflow-customer-charter#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Home\",\"item\":\"https:\/\/eflow2021.wpengine.com\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"Customer Charter\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\/\/eflow2021.wpengine.com\/#website\",\"url\":\"https:\/\/eflow2021.wpengine.com\/\",\"name\":\"eFlow\",\"description\":\"\",\"publisher\":{\"@id\":\"https:\/\/eflow2021.wpengine.com\/#organization\"},\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\/\/eflow2021.wpengine.com\/?s={search_term_string}\"},\"query-input\":\"required name=search_term_string\"}],\"inLanguage\":\"en-US\"},{\"@type\":\"Organization\",\"@id\":\"https:\/\/eflow2021.wpengine.com\/#organization\",\"name\":\"eFlow\",\"url\":\"https:\/\/eflow2021.wpengine.com\/\",\"logo\":{\"@type\":\"ImageObject\",\"inLanguage\":\"en-US\",\"@id\":\"https:\/\/eflow2021.wpengine.com\/#\/schema\/logo\/image\/\",\"url\":\"https:\/\/eflow2021.wpengine.com\/wp-content\/uploads\/2021\/02\/logo-tagline-colored.svg\",\"contentUrl\":\"https:\/\/eflow2021.wpengine.com\/wp-content\/uploads\/2021\/02\/logo-tagline-colored.svg\",\"width\":1,\"height\":1,\"caption\":\"eFlow\"},\"image\":{\"@id\":\"https:\/\/eflow2021.wpengine.com\/#\/schema\/logo\/image\/\"}}]}<\/script>\n<!-- \/ Yoast SEO plugin. -->","yoast_head_json":{"title":"Customer Charter | eFlow","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/eflow2021.wpengine.com\/eflow-customer-charter","og_locale":"en_US","og_type":"article","og_title":"Customer Charter | eFlow","og_description":"The\u00a0Customer Service Charter\u00a0provides information on what customer service you should expect to receive when contacting eFlow. At eFlow, we take a customer first approach to make your life easier and hassle-free. We aim to deliver a high-quality service and always provide a timely response to your queries. Our core values are the driving force behind […]","og_url":"https:\/\/eflow2021.wpengine.com\/eflow-customer-charter","og_site_name":"eFlow","article_modified_time":"2021-10-13T14:38:46+00:00","twitter_card":"summary_large_image","twitter_misc":{"Est. reading time":"3 minutes"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"WebPage","@id":"https:\/\/eflow2021.wpengine.com\/eflow-customer-charter","url":"https:\/\/eflow2021.wpengine.com\/eflow-customer-charter","name":"Customer Charter | eFlow","isPartOf":{"@id":"https:\/\/eflow2021.wpengine.com\/#website"},"datePublished":"2021-05-28T16:27:20+00:00","dateModified":"2021-10-13T14:38:46+00:00","breadcrumb":{"@id":"https:\/\/eflow2021.wpengine.com\/eflow-customer-charter#breadcrumb"},"inLanguage":"en-US","potentialAction":[{"@type":"ReadAction","target":["https:\/\/eflow2021.wpengine.com\/eflow-customer-charter"]}]},{"@type":"BreadcrumbList","@id":"https:\/\/eflow2021.wpengine.com\/eflow-customer-charter#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"Home","item":"https:\/\/eflow2021.wpengine.com\/"},{"@type":"ListItem","position":2,"name":"Customer Charter"}]},{"@type":"WebSite","@id":"https:\/\/eflow2021.wpengine.com\/#website","url":"https:\/\/eflow2021.wpengine.com\/","name":"eFlow","description":"","publisher":{"@id":"https:\/\/eflow2021.wpengine.com\/#organization"},"potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/eflow2021.wpengine.com\/?s={search_term_string}"},"query-input":"required name=search_term_string"}],"inLanguage":"en-US"},{"@type":"Organization","@id":"https:\/\/eflow2021.wpengine.com\/#organization","name":"eFlow","url":"https:\/\/eflow2021.wpengine.com\/","logo":{"@type":"ImageObject","inLanguage":"en-US","@id":"https:\/\/eflow2021.wpengine.com\/#\/schema\/logo\/image\/","url":"https:\/\/eflow2021.wpengine.com\/wp-content\/uploads\/2021\/02\/logo-tagline-colored.svg","contentUrl":"https:\/\/eflow2021.wpengine.com\/wp-content\/uploads\/2021\/02\/logo-tagline-colored.svg","width":1,"height":1,"caption":"eFlow"},"image":{"@id":"https:\/\/eflow2021.wpengine.com\/#\/schema\/logo\/image\/"}}]}},"_links":{"self":[{"href":"https:\/\/eflow2021.wpengine.com\/wp-json\/wp\/v2\/pages\/226408"}],"collection":[{"href":"https:\/\/eflow2021.wpengine.com\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/eflow2021.wpengine.com\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/eflow2021.wpengine.com\/wp-json\/wp\/v2\/users\/3"}],"replies":[{"embeddable":true,"href":"https:\/\/eflow2021.wpengine.com\/wp-json\/wp\/v2\/comments?post=226408"}],"version-history":[{"count":0,"href":"https:\/\/eflow2021.wpengine.com\/wp-json\/wp\/v2\/pages\/226408\/revisions"}],"wp:attachment":[{"href":"https:\/\/eflow2021.wpengine.com\/wp-json\/wp\/v2\/media?parent=226408"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}