{"id":227530,"date":"2022-07-20T16:10:23","date_gmt":"2022-07-20T15:10:23","guid":{"rendered":"https:\/\/eflow2021.wpengine.com\/?page_id=227530"},"modified":"2024-04-15T10:58:52","modified_gmt":"2024-04-15T09:58:52","slug":"penalties","status":"publish","type":"page","link":"https:\/\/eflow2021.wpengine.com\/faqs\/penalties","title":{"rendered":"Penalties"},"content":{"rendered":"

[et_pb_section fb_built=”1″ fullwidth=”on” admin_label=”Blue Header” module_id=”header-home-section” module_class=”blue-header” _builder_version=”4.16″ background_image=”https:\/\/eflow2021.wpengine.com\/wp-content\/uploads\/2021\/02\/Asset-1.png” background_size=”initial” custom_padding=”0px||||false|false” saved_tabs=”all” collapsed=”off” global_colors_info=”{}”][et_pb_fullwidth_header title=”@ET-DC@eyJkeW5hbWljIjp0cnVlLCJjb250ZW50IjoicG9zdF90aXRsZSIsInNldHRpbmdzIjp7ImJlZm9yZSI6IiIsImFmdGVyIjoiIn19@” header_fullscreen=”on” button_one_url=”\/about\/” admin_label=”Page Name” module_id=”fullwidth-hero” module_class=”kb-zoomout” _builder_version=”4.16″ _dynamic_attributes=”title” title_font_size=”70px” background_enable_color=”off” background_enable_image=”off” min_height=”400px” custom_margin=”||||false|false” background_last_edited=”on|desktop” global_colors_info=”{}”][\/et_pb_fullwidth_header][et_pb_fullwidth_code module_class=”you-first-blue-image” _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}”]\"eFlow[\/et_pb_fullwidth_code][\/et_pb_section][et_pb_section fb_built=”1″ admin_label=”FAQ” module_class=”faq-accordion-section” _builder_version=”4.16″ _module_preset=”default” collapsed=”off” global_colors_info=”{}”][et_pb_row admin_label=”Row” module_class=”faq-accordion-row boxed-row” _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}”][et_pb_column type=”4_4″ module_class=”faq-accordion-column” _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}”][et_pb_text admin_label=”Penalties” module_id=”penalties” module_class=”faq-title” _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}”]Penalties[\/et_pb_text][et_pb_accordion module_class=”faq-accordion” _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}”][et_pb_accordion_item title=”first” open=”on” _builder_version=”4.16″ _module_preset=”default” custom_css_main_element=”display: none;” global_colors_info=”{}”][\/et_pb_accordion_item][et_pb_accordion_item title=”Suspicious messages” _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}” open=”off”]<\/p>\n

eFlow does not send links in text messages. If you receive one, delete immediately. Our system has not been compromised or subjected to a data breach. Rest assured that your data is secure. For more information, tips and examples click here<\/a>.<\/p>\n

[\/et_pb_accordion_item][et_pb_accordion_item title=”I\u2019m not sure if I passed the toll point” _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}” open=”off”]<\/p>\n

If you\u2019re not sure that you\u2019ve passed the M50 toll, check whether or not you travelled between Junction 6 (Blanchardstown) and Junction 7 (Lucan). The toll cameras are located on a gantry over the M50 and the toll point is identified by signage.<\/p>\n

[\/et_pb_accordion_item][et_pb_accordion_item title=”I\u2019m not sure how many toll journeys I made” _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}” open=”off”]<\/p>\n

Due to GDPR, we are unable to show the number of journeys taken by your vehicle. You can contact us<\/a> to check if your vehicle has any outstanding journeys.<\/p>\n

Signing up to an eFlow account is the easiest way to see all M50 toll journeys taken by your vehicle. Sign up<\/a> today to save time and money on your tolls.<\/p>\n

[\/et_pb_accordion_item][et_pb_accordion_item title=”I\u2019m not sure if I\u2019ve missed the payment deadline” _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}” open=”off”]If you\u2019re not sure if you have missed the M50 toll deadline, it\u2019s very easy to check. If you haven\u2019t paid for your journey(s) through the M50 toll before 8pm the day after you have travelled, then you have missed the payment deadline.<\/p>\n

A penalty letter will be issued by eFlow to the registered vehicle owner\u2019s address shortly.[\/et_pb_accordion_item][et_pb_accordion_item title=”I think there might be old unpaid fines against my license plate number” _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}” open=”off”]<\/p>\n

You can contact our customer service team on 0818 50 10 50<\/a> and one of our customer advisors can speak to you about your query.<\/p>\n

[\/et_pb_accordion_item][et_pb_accordion_item title=”I\u2019ve missed the payment deadline but have not got a fine” _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}” open=”off”]<\/p>\n

If you have missed the 8pm M50 toll payment deadline, but not yet received a penalty letter from eFlow, please hold on until you receive your letter before making payment. You will need the Journey Reference Number listed on the penalty letter in order to pay.<\/p>\n

If you only pay the original toll for a journey with a penalty, the penalty will remain outstanding afterwards against your vehicle. You cannot pay for a penalty on the eFlow.ie without a Journey Reference Number; therefore, you must wait for the letter.<\/p>\n

If you already paid the toll charge and would like to pay the penalty only, please call us to make an additional \u20ac3.50 payment to cover the penalty.<\/p>\n

Underpayment will result in further penalties being issued.<\/p>\n

Once the penalty letter arrives, you have 14 days from the date of issue to pay the full amount due. If you don\u2019t pay the full balance within the 14 days, further fines are applied.<\/p>\n

[\/et_pb_accordion_item][et_pb_accordion_item title=”What will the penalty letter say?” _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}” open=”off”]<\/p>\n

If you miss the eFlow M50 toll payment deadline, you\u2019ll receive a \u2018First Penalty Notice\u2019 (STR). Your STR is a bill from eFlow for the cost of the toll and a \u20ac3.50 penalty for having missed the payment deadline. You have 14 days from the date of issue to pay for the trip and the initial penalty. If you do not pay during this timeframe, a further charge of \u20ac49.50 is applied.<\/p>\n

[\/et_pb_accordion_item][et_pb_accordion_item title=”How can I pay once I get the letter?” _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}” open=”off”]<\/p>\n

Once you have received your penalty notice, the process is straight forward. Visit eFlow.ie and select Pay a Penalty<\/a>. You can also bring your penalty letter to any Payzone retail outlet and pay the outstanding balance there.<\/p>\n

[\/et_pb_accordion_item][et_pb_accordion_item title=”I haven\u2019t received a letter and I need a Journey Reference Number to pay the fine” _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}” open=”off”]<\/p>\n

If you haven\u2019t received a penalty notice letter from us but need to pay your penalty, please contact us<\/a> and a member of our team will investigate.<\/p>\n

To get a Journey Reference Number you can also use a previous letter you may have received for that vehicle from eFlow. Please click here<\/a> and enter your license plate number along with the Journey Reference Number from a previous letter.<\/p>\n

[\/et_pb_accordion_item][et_pb_accordion_item title=”I have received a penalty letter from eFlow” _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}” open=”off”]<\/p>\n

If you do not pay an M50 toll you will receive a letter from eFlow.<\/p>\n

There are three types of letter which cover three situations, they are:<\/p>\n