{"id":227533,"date":"2022-07-20T16:10:23","date_gmt":"2022-07-20T15:10:23","guid":{"rendered":"https:\/\/eflow2021.wpengine.com\/?page_id=227533"},"modified":"2024-04-15T10:59:45","modified_gmt":"2024-04-15T09:59:45","slug":"my-journey","status":"publish","type":"page","link":"https:\/\/eflow2021.wpengine.com\/faqs\/my-journey","title":{"rendered":"My Journey"},"content":{"rendered":"

[et_pb_section fb_built=”1″ fullwidth=”on” admin_label=”Blue Header” module_id=”header-home-section” module_class=”blue-header” _builder_version=”4.16″ background_image=”https:\/\/eflow2021.wpengine.com\/wp-content\/uploads\/2021\/02\/Asset-1.png” background_size=”initial” custom_padding=”0px||||false|false” saved_tabs=”all” collapsed=”off” global_colors_info=”{}”][et_pb_fullwidth_header title=”@ET-DC@eyJkeW5hbWljIjp0cnVlLCJjb250ZW50IjoicG9zdF90aXRsZSIsInNldHRpbmdzIjp7ImJlZm9yZSI6IiIsImFmdGVyIjoiIn19@” header_fullscreen=”on” button_one_url=”\/about\/” admin_label=”Page Name” module_id=”fullwidth-hero” module_class=”kb-zoomout” _builder_version=”4.16″ _dynamic_attributes=”title” title_font_size=”70px” background_enable_color=”off” background_enable_image=”off” min_height=”400px” custom_margin=”||||false|false” background_last_edited=”on|desktop” global_colors_info=”{}”][\/et_pb_fullwidth_header][et_pb_fullwidth_code module_class=”you-first-blue-image” _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}”]\"eFlow[\/et_pb_fullwidth_code][\/et_pb_section][et_pb_section fb_built=”1″ admin_label=”FAQ” module_class=”faq-accordion-section” _builder_version=”4.16″ _module_preset=”default” collapsed=”off” global_colors_info=”{}”][et_pb_row admin_label=”Row” module_class=”faq-accordion-row boxed-row” _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}”][et_pb_column type=”4_4″ module_class=”faq-accordion-column” _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}”][et_pb_text admin_label=”My Journey” module_id=”my-journey” module_class=”faq-title” _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}”]My Journey[\/et_pb_text][et_pb_text admin_label=”How can I pay the M50 toll before I travel? (subtitle)” module_class=”faq-title sub” _builder_version=”4.16″ _module_preset=”default” custom_margin=”||0px||false|false” global_colors_info=”{}”]How can I pay the M50 toll before I travel?[\/et_pb_text][et_pb_text admin_label=”The easiest way to pay your M50 toll(s) for new road users is to prepay. (text)” module_class=”faq-title sub text” _builder_version=”4.16″ _module_preset=”default” text_font=”||on||||||” text_font_size=”18px” text_line_height=”20px” custom_margin=”||||false|false” global_colors_info=”{}”]The easiest way to pay your M50 toll(s) for new road users is to prepay.[\/et_pb_text][et_pb_accordion admin_label=”Accordion” module_class=”faq-accordion” _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}”][et_pb_accordion_item title=”first” open=”on” _builder_version=”4.16″ _module_preset=”default” custom_css_main_element=”display: none;” global_colors_info=”{}”][\/et_pb_accordion_item][et_pb_accordion_item title=”How to prepay” _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}” open=”off”]<\/p>\n

You can pre-pay your M50 toll online at eflow.ie, in person with cash or card at any retail outlet in the Republic of Ireland that has the Payzone sign or by telephoning our customer service team on\u00a00818 50 10 50<\/strong><\/a> Monday to Friday 08.00 to 21.00 and Saturday and Sunday 10:00 to 18:30.<\/p>\n

You can also register for an eFlow account and avail of video tolling or tag tolling.<\/p>\n

Please note: Details for vehicles registered outside of the Republic of Ireland will not automatically populate when entered into eFlow.ie. You will have to enter your details manually and then process the payment.<\/p>\n

[\/et_pb_accordion_item][et_pb_accordion_item title=”I prepaid a journey that I didn\u2019t take” _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}” open=”off”]<\/p>\n

If you have prepaid a journey which you have not taken, the credit will remain against your license plate number for twelve months before it expires. If you do not intend to use the credit against other journeys within that period, you can request a refund from eFlow.<\/p>\n

[\/et_pb_accordion_item][\/et_pb_accordion][et_pb_text admin_label=”How can I pay the M50 toll after I travel but before the 8pm payment deadline? (subtitle)” module_class=”faq-title sub” _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}”]How can I pay the M50 toll after I travel but before the 8pm payment deadline?[\/et_pb_text][et_pb_accordion admin_label=”Accordion” module_class=”faq-accordion” _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}”][et_pb_accordion_item title=”first” open=”on” _builder_version=”4.16″ _module_preset=”default” custom_css_main_element=”display: none;” global_colors_info=”{}”][\/et_pb_accordion_item][et_pb_accordion_item title=”From within the Republic of Ireland” _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}” open=”off”]<\/p>\n

You can pay your M50 toll online at eflow.ie<\/a> by 8pm the following day, in person with cash or card at any retail outlet in the Republic of Ireland that has the Payzone sign or by telephoning our customer service team on\u00a00818 50 10 50<\/strong><\/a> Monday to Friday 08.00 to 21.00 and Saturday and Sunday 10:00 to 18:30.<\/p>\n

You can also register for an eFlow account and avail of video or tag tolling.<\/p>\n

Video tolling will save you \u20ac0.60 on every M50 journey and there is no account management fee. Click here<\/a> for more information. Our tag tolling option offers further discounts and applies a \u20ac1 fee plus VAT each month.<\/p>\n

Useful tip: When paying either online or at Payzone, please ensure that your vehicle\u2019s registration plate number is entered correctly and retain your receipt for proof of payment.<\/p>\n

[\/et_pb_accordion_item][et_pb_accordion_item title=”From outside the Republic of Ireland” _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}” open=”off”]<\/p>\n

If you are paying from outside of the Republic of Ireland, you can pay online<\/a> at eFlow.ie or by telephoning our customer service team on +353 1 4610122 Monday to Friday 08.00 to 21.00 and Saturday and Sunday 10:00 to 18:30.<\/p>\n

Useful tip: Make sure to keep your receipt or receipt number for any payments you make.<\/p>\n

[\/et_pb_accordion_item][et_pb_accordion_item title=”What should I do if I’ve paid against the incorrect licence plate number?” _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}” open=”off”]<\/p>\n

You can contact us by webchat, Twitter<\/a>\/Facebook<\/a> or by telephoning our customer service team on\u00a00818 50 10 50<\/a> or +353 1 4610122 if calling from outside of Republic of Ireland, Monday to Friday 08.00 to 21.00 and Saturday and Sunday 10:00 to 18:30.<\/p>\n

[\/et_pb_accordion_item][\/et_pb_accordion][et_pb_text admin_label=”What should I do if I’ve paid against the incorrect license plate number? (subtitle)” module_class=”faq-title sub” _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}”]What should I do if I’ve paid against the incorrect licence plate number?[\/et_pb_text][et_pb_accordion admin_label=”Accordion” module_class=”faq-accordion with-bottom-border” _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}”][et_pb_accordion_item title=”first” open=”on” _builder_version=”4.16″ _module_preset=”default” custom_css_main_element=”display: none;” global_colors_info=”{}”][\/et_pb_accordion_item][et_pb_accordion_item title=”Vehicle not registered in Ireland?” _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}” open=”off”]<\/p>\n

The amount you pay when using the M50 toll is dictated by the tax class of your vehicle. For vehicles registered in the Republic of Ireland, we have access to the National Vehicle and Driver File (NVDF). This is a database of all vehicles registered in the country. If your vehicle is registered elsewhere, you will have to manually select your vehicle class before proceeding.
If you see this message, please manually select your vehicle class in the dropdown box labelled \u201cVehicle class\u201d. You can then continue with your payment.<\/p>\n

[\/et_pb_accordion_item][\/et_pb_accordion][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=”1″ admin_label=”Bottom Links” module_class=”contact-us-link-blocks wide-section” _builder_version=”4.16″ _module_preset=”default” background_enable_image=”off” custom_margin=”5%||||false|false” collapsed=”off” global_colors_info=”{}” global_module=”228912″ theme_builder_area=”post_content”][et_pb_row disabled_on=”off|off|off” module_class=”boxed-row contact-us-link-blocks-row” _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}” theme_builder_area=”post_content”][et_pb_column type=”4_4″ _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}” theme_builder_area=”post_content”][et_pb_blurb title=”Payments” url=”@ET-DC@eyJkeW5hbWljIjp0cnVlLCJjb250ZW50IjoicG9zdF9saW5rX3VybF9wYWdlIiwic2V0dGluZ3MiOnsicG9zdF9pZCI6IjIyNzU0OCJ9fQ==@” admin_label=”Payments” module_class=”blue-gradient-diagonal contact-us-links-block” _builder_version=”4.24.0″ _dynamic_attributes=”url,link_option_url” _module_preset=”default” link_option_url=”@ET-DC@eyJkeW5hbWljIjp0cnVlLCJjb250ZW50IjoicG9zdF9saW5rX3VybF9wYWdlIiwic2V0dGluZ3MiOnsicG9zdF9pZCI6IjIyNzU0OCJ9fQ==@” global_colors_info=”{}” theme_builder_area=”post_content”]Learn how to manage and update your payment method, top up your account, and account suspensions.[\/et_pb_blurb][et_pb_blurb title=”The M50 Toll Road” url=”@ET-DC@eyJkeW5hbWljIjp0cnVlLCJjb250ZW50IjoicG9zdF9saW5rX3VybF9wYWdlIiwic2V0dGluZ3MiOnsicG9zdF9pZCI6IjIyNzUyMSJ9fQ==@” admin_label=”The M50 Toll Road” module_class=”turquoise-gradient-diagonal contact-us-links-block” _builder_version=”4.24.0″ _dynamic_attributes=”url,link_option_url” _module_preset=”default” link_option_url=”@ET-DC@eyJkeW5hbWljIjp0cnVlLCJjb250ZW50IjoicG9zdF9saW5rX3VybF9wYWdlIiwic2V0dGluZ3MiOnsicG9zdF9pZCI6IjIyNzUyMSJ9fQ==@” global_colors_info=”{}” theme_builder_area=”post_content”]Find out where the M50 Toll is, toll rates, payment deadlines and the many ways to pay your toll.[\/et_pb_blurb][et_pb_blurb title=”Penalties” url=”@ET-DC@eyJkeW5hbWljIjp0cnVlLCJjb250ZW50IjoicG9zdF9saW5rX3VybF9wYWdlIiwic2V0dGluZ3MiOnsicG9zdF9pZCI6IjIyNzUzMCJ9fQ==@” admin_label=”Penalties” module_class=”purple-gradient-diagonal contact-us-links-block email” _builder_version=”4.24.0″ _dynamic_attributes=”url,link_option_url” _module_preset=”default” link_option_url=”@ET-DC@eyJkeW5hbWljIjp0cnVlLCJjb250ZW50IjoicG9zdF9saW5rX3VybF9wYWdlIiwic2V0dGluZ3MiOnsicG9zdF9pZCI6IjIyNzUzMCJ9fQ==@” link_option_url_new_window=”on” global_colors_info=”{}” theme_builder_area=”post_content”]Find out about the payment deadline, what to do if you forget to pay your toll and appealing a penalty.[\/et_pb_blurb][et_pb_blurb title=”My Journey” url=”@ET-DC@eyJkeW5hbWljIjp0cnVlLCJjb250ZW50IjoicG9zdF9saW5rX3VybF9wYWdlIiwic2V0dGluZ3MiOnsicG9zdF9pZCI6IjIyNzUzMyJ9fQ==@” admin_label=”My Journey” module_class=”navy-gradient-diagonal contact-us-links-block” _builder_version=”4.24.0″ _dynamic_attributes=”url,link_option_url” _module_preset=”default” link_option_url=”@ET-DC@eyJkeW5hbWljIjp0cnVlLCJjb250ZW50IjoicG9zdF9saW5rX3VybF9wYWdlIiwic2V0dGluZ3MiOnsicG9zdF9pZCI6IjIyNzUzMyJ9fQ==@” global_colors_info=”{}” theme_builder_area=”post_content”]Learn how you can pay your toll before or after your journey.[\/et_pb_blurb][et_pb_blurb title=”Vehicles and Tags” url=”@ET-DC@eyJkeW5hbWljIjp0cnVlLCJjb250ZW50IjoicG9zdF9saW5rX3VybF9wYWdlIiwic2V0dGluZ3MiOnsicG9zdF9pZCI6IjIyNzU0MiJ9fQ==@” admin_label=”Vehicles and Tags” module_class=”blue-gradient-diagonal contact-us-links-block” _builder_version=”4.24.0″ _dynamic_attributes=”url,link_option_url” _module_preset=”default” link_option_url=”@ET-DC@eyJkeW5hbWljIjp0cnVlLCJjb250ZW50IjoicG9zdF9saW5rX3VybF9wYWdlIiwic2V0dGluZ3MiOnsicG9zdF9pZCI6IjIyNzU0MiJ9fQ==@” global_colors_info=”{}” theme_builder_area=”post_content”]Find out how to manage vehicles on your account, switch your tag between vehicles and order a new tag holder.[\/et_pb_blurb][et_pb_blurb title=”My Account” url=”@ET-DC@eyJkeW5hbWljIjp0cnVlLCJjb250ZW50IjoicG9zdF9saW5rX3VybF9wYWdlIiwic2V0dGluZ3MiOnsicG9zdF9pZCI6IjIyNzUzOSJ9fQ==@” admin_label=”My Account” module_class=”turquoise-gradient-diagonal contact-us-links-block” _builder_version=”4.24.0″ _dynamic_attributes=”url,link_option_url” _module_preset=”default” link_option_url=”@ET-DC@eyJkeW5hbWljIjp0cnVlLCJjb250ZW50IjoicG9zdF9saW5rX3VybF9wYWdlIiwic2V0dGluZ3MiOnsicG9zdF9pZCI6IjIyNzUzOSJ9fQ==@” global_colors_info=”{}” theme_builder_area=”post_content”]Learn how to manage your account, recover, and update your account details.[\/et_pb_blurb][et_pb_blurb title=”Signing Up” url=”@ET-DC@eyJkeW5hbWljIjp0cnVlLCJjb250ZW50IjoicG9zdF9saW5rX3VybF9wYWdlIiwic2V0dGluZ3MiOnsicG9zdF9pZCI6IjIyNzUzNiJ9fQ==@” admin_label=”Signing Up” module_class=”purple-gradient-diagonal contact-us-links-block” _builder_version=”4.24.0″ _dynamic_attributes=”url,link_option_url” _module_preset=”default” link_option_url=”@ET-DC@eyJkeW5hbWljIjp0cnVlLCJjb250ZW50IjoicG9zdF9saW5rX3VybF9wYWdlIiwic2V0dGluZ3MiOnsicG9zdF9pZCI6IjIyNzUzNiJ9fQ==@” global_colors_info=”{}” theme_builder_area=”post_content”]Discover the benefits of creating an eFlow account such as toll discounts and automatically paying your tolls.[\/et_pb_blurb][et_pb_blurb title=”Tourist Information” url=”@ET-DC@eyJkeW5hbWljIjp0cnVlLCJjb250ZW50IjoicG9zdF9saW5rX3VybF9wYWdlIiwic2V0dGluZ3MiOnsicG9zdF9pZCI6IjIyNzUyOCJ9fQ==@” admin_label=”Tourist Information” module_class=”navy-gradient-diagonal contact-us-links-block” _builder_version=”4.24.0″ _dynamic_attributes=”url,link_option_url” _module_preset=”default” link_option_url=”@ET-DC@eyJkeW5hbWljIjp0cnVlLCJjb250ZW50IjoicG9zdF9saW5rX3VybF9wYWdlIiwic2V0dGluZ3MiOnsicG9zdF9pZCI6IjIyNzUyOCJ9fQ==@” global_colors_info=”{}” theme_builder_area=”post_content”]Find out what to do if you pass the M50 toll on your trip, prepay your toll and create a tourist account.[\/et_pb_blurb][et_pb_blurb title=”Car Rental Information” url=”@ET-DC@eyJkeW5hbWljIjp0cnVlLCJjb250ZW50IjoicG9zdF9saW5rX3VybF9wYWdlIiwic2V0dGluZ3MiOnsicG9zdF9pZCI6IjIyNzUyNSJ9fQ==@” admin_label=”Car Rental Information” module_class=”blue-gradient-diagonal contact-us-links-block” _builder_version=”4.24.0″ _dynamic_attributes=”url,link_option_url” _module_preset=”default” link_option_url=”@ET-DC@eyJkeW5hbWljIjp0cnVlLCJjb250ZW50IjoicG9zdF9saW5rX3VybF9wYWdlIiwic2V0dGluZ3MiOnsicG9zdF9pZCI6IjIyNzUyNSJ9fQ==@” global_colors_info=”{}” theme_builder_area=”post_content”]Learn how to pay your M50 toll with a car you\u2019ve rented.[\/et_pb_blurb][et_pb_blurb title=”Balance and Statements” url=”@ET-DC@eyJkeW5hbWljIjp0cnVlLCJjb250ZW50IjoicG9zdF9saW5rX3VybF9wYWdlIiwic2V0dGluZ3MiOnsicG9zdF9pZCI6IjIyNzU0NSJ9fQ==@” admin_label=”Balance and Statements” module_class=”turquoise-gradient-diagonal contact-us-links-block” _builder_version=”4.24.0″ _dynamic_attributes=”url,link_option_url” _module_preset=”default” link_option_url=”@ET-DC@eyJkeW5hbWljIjp0cnVlLCJjb250ZW50IjoicG9zdF9saW5rX3VybF9wYWdlIiwic2V0dGluZ3MiOnsicG9zdF9pZCI6IjIyNzU0NSJ9fQ==@” global_colors_info=”{}” theme_builder_area=”post_content”]See how to access your statements and learn more about your account balance.[\/et_pb_blurb][et_pb_blurb title=”Fleet and Business” url=”@ET-DC@eyJkeW5hbWljIjp0cnVlLCJjb250ZW50IjoicG9zdF9saW5rX3VybF9wYWdlIiwic2V0dGluZ3MiOnsicG9zdF9pZCI6IjIyNzU1MCJ9fQ==@” admin_label=”Fleet and Business ” module_class=”purple-gradient-diagonal contact-us-links-block” _builder_version=”4.24.0″ _dynamic_attributes=”url,link_option_url” _module_preset=”default” link_option_url=”@ET-DC@eyJkeW5hbWljIjp0cnVlLCJjb250ZW50IjoicG9zdF9saW5rX3VybF9wYWdlIiwic2V0dGluZ3MiOnsicG9zdF9pZCI6IjIyNzU1MCJ9fQ==@” global_colors_info=”{}” theme_builder_area=”post_content”]Learn how to manage your business account, change your payment details, top up your account, and view your statements.[\/et_pb_blurb][\/et_pb_column][\/et_pb_row][\/et_pb_section]<\/p>\n","protected":false},"excerpt":{"rendered":"

My JourneyHow can I pay the M50 toll before I travel?The easiest way to pay your M50 toll(s) for new road users is to prepay.You can pre-pay your M50 toll online at eflow.ie, in person with cash or card at any retail outlet in the Republic of Ireland that has the Payzone sign or by […]<\/p>\n","protected":false},"author":3,"featured_media":0,"parent":227516,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_et_pb_use_builder":"on","_et_pb_old_content":"","_et_gb_content_width":"","_oasis_is_in_workflow":0,"_oasis_original":0,"inline_featured_image":false,"footnotes":""},"acf":[],"yoast_head":"\nMy Journey | eFlow<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/eflow2021.wpengine.com\/faqs\/my-journey\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta 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