{"id":227539,"date":"2022-07-20T16:10:22","date_gmt":"2022-07-20T15:10:22","guid":{"rendered":"https:\/\/eflow2021.wpengine.com\/?page_id=227539"},"modified":"2024-04-15T12:02:21","modified_gmt":"2024-04-15T11:02:21","slug":"my-account","status":"publish","type":"page","link":"https:\/\/eflow2021.wpengine.com\/faqs\/my-account","title":{"rendered":"My Account"},"content":{"rendered":"
[et_pb_section fb_built=”1″ fullwidth=”on” admin_label=”Blue Header” module_id=”header-home-section” module_class=”blue-header” _builder_version=”4.16″ background_image=”https:\/\/eflow2021.wpengine.com\/wp-content\/uploads\/2021\/02\/Asset-1.png” background_size=”initial” custom_padding=”0px||||false|false” saved_tabs=”all” collapsed=”off” global_colors_info=”{}”][et_pb_fullwidth_header title=”@ET-DC@eyJkeW5hbWljIjp0cnVlLCJjb250ZW50IjoicG9zdF90aXRsZSIsInNldHRpbmdzIjp7ImJlZm9yZSI6IiIsImFmdGVyIjoiIn19@” header_fullscreen=”on” button_one_url=”\/about\/” admin_label=”Page Name” module_id=”fullwidth-hero” module_class=”kb-zoomout” _builder_version=”4.16″ _dynamic_attributes=”title” title_font_size=”70px” background_enable_color=”off” background_enable_image=”off” min_height=”400px” custom_margin=”||||false|false” background_last_edited=”on|desktop” global_colors_info=”{}”][\/et_pb_fullwidth_header][et_pb_fullwidth_code module_class=”you-first-blue-image” _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}”][\/et_pb_fullwidth_code][\/et_pb_section][et_pb_section fb_built=”1″ admin_label=”FAQ” module_class=”faq-accordion-section” _builder_version=”4.16″ _module_preset=”default” collapsed=”off” global_colors_info=”{}”][et_pb_row admin_label=”Row” module_class=”faq-accordion-row boxed-row” _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}”][et_pb_column type=”4_4″ module_class=”faq-accordion-column” _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}”][et_pb_text admin_label=”My Account” module_id=”my-account” module_class=”faq-title” _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}”]My Account[\/et_pb_text][et_pb_text admin_label=”How does My Account work?” module_class=”faq-title sub” _builder_version=”4.24.0″ _module_preset=”default” global_colors_info=”{}”]<\/p>\n
How does My Account work?<\/p>\n
[\/et_pb_text][et_pb_accordion module_class=”faq-accordion sub” _builder_version=”4.24.0″ _module_preset=”default” global_colors_info=”{}”][et_pb_accordion_item title=”first” open=”on” _builder_version=”4.16″ _module_preset=”default” custom_css_main_element=”display: none;” global_colors_info=”{}”][\/et_pb_accordion_item][et_pb_accordion_item title=”Balance on my online account” _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}” open=”off”]<\/p>\n
You can either have a post pay or pre-pay account:<\/p>\n
With Post pay accounts, the balance that you see when you log in to your eFlow account is the total for journeys on your account owing since we last received a payment.<\/p>\n
If you use our Tag Tolling option on your account, this will also include the monthly charge of \u20ac1.00 +VAT per tag.<\/p>\n
The amount which will be taken from you every month is the balance owed on the last day of the previous month.<\/p>\n
In the case of a pre-pay account, the balance shows how much credit you have left on your account to cover future journeys.<\/p>\n
[\/et_pb_accordion_item][et_pb_accordion_item title=”Why is there a minus balance on my account?” _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}” open=”off”]Your balance may have a minus amount if it is a Pre pay account which is in credit.<\/p>\n
If you would like to find out why your Post pay account is in credit you can contact us online, by post, fax or through our Twitter or Facebook pages.[\/et_pb_accordion_item][et_pb_accordion_item title=”Can I make a payment on my account?” _builder_version=”4.24.0″ _module_preset=”default” global_colors_info=”{}” open=”off”]<\/p>\n
To make a payment on your eFlow account.:<\/p>\n
[\/et_pb_accordion_item][et_pb_accordion_item title=”When will automated eFlow payments be taken from my account?” _builder_version=”4.24.0″ _module_preset=”default” global_colors_info=”{}” open=”off”]<\/p>\n
Monthly payments for Post Pay accounts are taken between the 12th and 18th of every month.<\/p>\n
eFlow Post Pay customers are billed a month in arrears. This means that the amount deducted from your payment method this month covers journeys made last month.<\/p>\n
In the case of Pre-Pay accounts we will automatically request a payment from your registered payment method once your balance falls below the account threshold of \u20ac12.00.<\/p>\n
[\/et_pb_accordion_item][et_pb_accordion_item title=”How can I view my statements?” _builder_version=”4.24.0″ _module_preset=”default” global_colors_info=”{}” open=”off”]<\/p>\n
If you select to receive your statements by email, every month we\u2019ll email you a link to your statement. You will need your eFlow username and password to access it.<\/p>\n
Only invoices\/statements from August 2021 onwards are readily available. \u00a0<\/b>Please contact us<\/a> if you can\u2019t access the one(s) you require.<\/p>\n You can also view your statement online by logging into your account on eflow.ie:<\/p>\n Please note statements issued to your account prior to our systems upgrade on August 7th 2021, are not readily available. If you need access to these statements, please contact<\/a> our customer service team.<\/p>\n For help finding your statement, please visit our guide here<\/a>.<\/p>\n We\u2019ve<\/span><\/span>\u00a0<\/span><\/span>updated<\/span><\/span>\u00a0<\/span><\/span>our<\/span><\/span>\u00a0<\/span><\/span>eFlow<\/span><\/span>\u00a0<\/span><\/span>statement<\/span><\/span>.\u00a0<\/span><\/span>For<\/span><\/span>\u00a0<\/span><\/span>help<\/span><\/span>\u00a0<\/span><\/span>understanding<\/span><\/span>\u00a0<\/span><\/span>your<\/span><\/span>\u00a0<\/span><\/span>statement<\/span><\/span>\u00a0<\/span><\/span>click<\/span><\/span>\u00a0here<\/a>.<\/span><\/span><\/p>\n [\/et_pb_accordion_item][et_pb_accordion_item title=”How can I see the full list of toll journeys that I have made?” _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}” open=”off”]<\/p>\n To view a list of your journeys, log in to your eFlow account and click \u2018Journeys\u2019. Here, you can select a date range to view all journeys during a defined period.<\/p>\n [\/et_pb_accordion_item][et_pb_accordion_item title=”What payment methods can I use with eFlow?” _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}” open=”off”]<\/p>\n If you register for an eFlow M50 Post pay or Pre pay account, the following payment methods will be accepted on your account:<\/p>\n [\/et_pb_accordion_item][et_pb_accordion_item title=”What will happen if there isn\u2019t enough money in my bank account when the payment is taken?” _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}” open=”off”]<\/p>\n If a payment request fails, we will notify you in writing (either by email or letter, depending on your preferred correspondence method).<\/p>\n We will automatically attempt to take the payment after another few days. If you are using our Tag Tolling option, your tag(s) will not work if the first attempted payment fails. If the second attempt fails, your account will be suspended, and your vehicle will not be covered on any toll road. You will be charged the unregistered toll rate in this case.<\/p>\n If your account is suspended, you can reactivate it by making a payment for the full outstanding balance and by adding or reactivating a valid payment method on your account so our system can automatically take the payment.<\/p>\n [\/et_pb_accordion_item][et_pb_accordion_item title=”What\u2019s the difference between a Tag and an M50 Video on my eflow account” _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}” open=”off”]<\/p>\n How M50 video tolling works:<\/p>\n Please remember, customers using our Video Tolling option can only do so for the M50 Toll Road. If you use other toll roads*, you will need to pay the tolls at the booth as you use them.<\/p>\n Our Tag Tolling option works on all toll roads in Ireland and has a monthly account management fee of \u20ac1.00 + VAT (\u20ac1.23) per tag. With a tag account, you will receive a \u20ac1.20 discount on every M50 toll journey. However, Tag Tolling customers can use the express lanes at any other toll in Ireland, while Video Tolling customers cannot.<\/p>\n [\/et_pb_accordion_item][\/et_pb_accordion][et_pb_text admin_label=”Details & Account Access” module_class=”faq-title sub” _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}”]Details & Account Access[\/et_pb_text][et_pb_accordion module_class=”faq-accordion sub with-bottom-border” _builder_version=”4.24.0″ _module_preset=”default” global_colors_info=”{}”][et_pb_accordion_item title=”first” open=”on” _builder_version=”4.16″ _module_preset=”default” custom_css_main_element=”display: none;” global_colors_info=”{}”][\/et_pb_accordion_item][et_pb_accordion_item title=”I can’t log in” _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}” open=”off”]<\/p>\n There are a number of reasons why you can\u2019t log in to eFlow.ie:<\/p>\n If you are experiencing difficulties in accessing your account, you can retrieve your username or reset your password at the login screen or by contacting our customer service agents.<\/p>\n To retrieve your username, you will need your account number, mobile number and email address. If all of your information matches what we have on file, we will send an email to the address listed on your account with your username.<\/p>\n To reset your password, you will need your username. If this matches what we have on file, we will send you an email with a temporary password. If the email address on the account is no longer in use, you can contact us through one of our communication channels here<\/a> to restore access to your account.<\/p>\n <\/p>\n [\/et_pb_accordion_item][et_pb_accordion_item title=” I need to retrieve my password” _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}” open=”off”]<\/p>\n To reset your password, you will need your username. If this matches what we have on file, we will send you an email with a link to reset your password. This link is valid for an hour.<\/p>\n <\/p>\n [\/et_pb_accordion_item][et_pb_accordion_item title=”I need to retrieve my username” _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}” open=”off”]<\/p>\n To retrieve your username, you will need your account number, mobile number and email address. If all of your information matches what we have on file, we will send an email to the address listed on your account with your username.<\/p>\n You can find your username on any correspondence that eFlow has sent to you.<\/p>\n You can contact us by webchat, Twitter<\/a>\/Facebook<\/a> or by telephoning our customer service team on\u00a00818 50 10 50<\/strong><\/a> or <\/strong>+353 1 4610122 if calling from outside of Republic of Ireland, Monday to Friday 08:00 \u2013 21:00, Saturday and Sunday 10:00 to 18:30.<\/p>\n [\/et_pb_accordion_item][et_pb_accordion_item title=”Setting up my password and username” _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}” open=”off”]<\/p>\n You can activate your online account\u00a0here<\/strong><\/a>. You activate your online account by setting up your username, password and security question. This enables you to log in.<\/p>\n To do this, you will need your eFlow account number, surname and an active vehicle registration number.<\/p>\n You can find all of these details on the welcome letter, posted to you after registration. If you have misplaced the welcome letter you can contact us by webchat, Twitter<\/a>\/Facebook<\/a> or by telephoning our customer service team on\u00a00818 50 10 50<\/strong><\/a> or <\/strong>+353 1 4610122 if calling from outside of Republic of Ireland, Monday to Friday 08.00 to 21.00, Saturday and Sunday 10:00 to 18:30.<\/p>\n [\/et_pb_accordion_item][et_pb_accordion_item title=”Email address verification” _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}” open=”off”]Verifying your email address ensures that we have your correct email address, which is important for security and data protection purposes.<\/p>\n Your eFlow account will remain active, regardless of whether your email address on the account is verified or not.<\/p>\n A verification email will be sent out with a link which, when clicked, will verify your email address. This link will expire after seven days, but a new verification email can be requested through our online form or through our Twitter or Facebook pages.[\/et_pb_accordion_item][et_pb_accordion_item title=”Changing your phone number, postal or email address on an account ” _builder_version=”4.24.0″ _module_preset=”default” global_colors_info=”{}” open=”off”]<\/p>\n To edit your contact details:<\/p>\n If you registered for an eFlow account over the phone, you will need to activate your account online by completing the form here<\/a>. \u00a0You will need your:<\/p>\n Please note: If you have recently changed address and your vehicle is registered to a previous address, please ensure that you inform the Division of the Department of Transport, Tourism and Sport in their Shannon office, so their driver records can be updated.<\/p>\n [\/et_pb_accordion_item][et_pb_accordion_item title=”How to add an authorised user to my account” _builder_version=”4.24.0″ _module_preset=”default” global_colors_info=”{}” open=”off”]<\/p>\n Authorised contacts can engage with eFlow about your account on your behalf when communicating to a customer service agent. No additional account login is created to access your eFlow account.\u00a0 You can add any number of authorised contacts to a single account.<\/p>\n Authorised contacts can request to update vehicles on the account, add their own payment details and manage the account.<\/p>\n [\/et_pb_accordion_item][et_pb_accordion_item title=”Closing Your eFlow Account” _builder_version=”4.24.0″ _module_preset=”default” global_colors_info=”{}” open=”off”]<\/p>\n To close your account, you will need to <\/span>log in<\/span><\/b><\/a> to your account.<\/span>\u00a0<\/span><\/p>\n Please note: Before closing your account, all outstanding payments must be made, and any eFlow tags associated with your tag tolling account must be returned. As per clause of the eFlow Terms and Conditions, there is a charge of \u20ac20.00+VAT for each unreturned eFlow tag. Once your account is in the process of being closed or has been closed, you will no longer be able to access it online at eFlow.ie. Closed accounts cannot be reopened.<\/p>\n [\/et_pb_accordion_item][et_pb_accordion_item title=”Low Emissions Vehicle Toll Incentive (LEVTI)” _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}” open=”off”]<\/p>\n The \u2018Low Emissions Vehicle Toll Incentive (LEVTI) Scheme\u2019 is ending on the 31st of December 2023. What is LEVTI:<\/strong><\/p>\n LEVTI tolling scheme was introduced in 2018 and has been administrated by Transport Infrastructure Ireland (TII) on behalf of Department of Transport. It was originally scheduled to close in 2022 but was extended until December 31, 2023.<\/p>\n Government investment for electric vehicles will continue to rebalance towards supporting EV charging infrastructure. This change aligns with similar polices in European nations, where countries including Norway, Germany and France have begun to curb vehicle subsidies and government investment in EVs is moving towards infrastructure.<\/p>\n For more information on Zero Emissions Vehicle Ireland click here<\/a>. If you would like to know more about LEVTI toll refunds in place until December 31, 2023 click here<\/a>.<\/p>\n [\/et_pb_accordion_item][et_pb_accordion_item title=”I wish to change my username” _builder_version=”4.24.0″ _module_preset=”default” global_colors_info=”{}” open=”off”]<\/p>\n Usernames cannot be changed. The username stays the same for the duration of the account. If your username is your email address, the email address used when creating the account will remain as the username for the duration of the account.<\/p>\n [\/et_pb_accordion_item][\/et_pb_accordion][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=”1″ admin_label=”Bottom Links” module_class=”contact-us-link-blocks wide-section” _builder_version=”4.16″ _module_preset=”default” background_enable_image=”off” custom_margin=”5%||||false|false” collapsed=”off” global_colors_info=”{}” global_module=”228912″ theme_builder_area=”post_content”][et_pb_row disabled_on=”off|off|off” module_class=”boxed-row contact-us-link-blocks-row” _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}” theme_builder_area=”post_content”][et_pb_column type=”4_4″ _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}” theme_builder_area=”post_content”][et_pb_blurb title=”Payments” url=”@ET-DC@eyJkeW5hbWljIjp0cnVlLCJjb250ZW50IjoicG9zdF9saW5rX3VybF9wYWdlIiwic2V0dGluZ3MiOnsicG9zdF9pZCI6IjIyNzU0OCJ9fQ==@” admin_label=”Payments” module_class=”blue-gradient-diagonal contact-us-links-block” _builder_version=”4.24.0″ _dynamic_attributes=”url,link_option_url” _module_preset=”default” link_option_url=”@ET-DC@eyJkeW5hbWljIjp0cnVlLCJjb250ZW50IjoicG9zdF9saW5rX3VybF9wYWdlIiwic2V0dGluZ3MiOnsicG9zdF9pZCI6IjIyNzU0OCJ9fQ==@” global_colors_info=”{}” theme_builder_area=”post_content”]Learn how to manage and update your payment method, top up your account, and account suspensions.[\/et_pb_blurb][et_pb_blurb title=”The M50 Toll Road” url=”@ET-DC@eyJkeW5hbWljIjp0cnVlLCJjb250ZW50IjoicG9zdF9saW5rX3VybF9wYWdlIiwic2V0dGluZ3MiOnsicG9zdF9pZCI6IjIyNzUyMSJ9fQ==@” admin_label=”The M50 Toll Road” module_class=”turquoise-gradient-diagonal contact-us-links-block” _builder_version=”4.24.0″ _dynamic_attributes=”url,link_option_url” _module_preset=”default” link_option_url=”@ET-DC@eyJkeW5hbWljIjp0cnVlLCJjb250ZW50IjoicG9zdF9saW5rX3VybF9wYWdlIiwic2V0dGluZ3MiOnsicG9zdF9pZCI6IjIyNzUyMSJ9fQ==@” global_colors_info=”{}” theme_builder_area=”post_content”]Find out where the M50 Toll is, toll rates, payment deadlines and the many ways to pay your toll.[\/et_pb_blurb][et_pb_blurb title=”Penalties” url=”@ET-DC@eyJkeW5hbWljIjp0cnVlLCJjb250ZW50IjoicG9zdF9saW5rX3VybF9wYWdlIiwic2V0dGluZ3MiOnsicG9zdF9pZCI6IjIyNzUzMCJ9fQ==@” admin_label=”Penalties” module_class=”purple-gradient-diagonal contact-us-links-block email” _builder_version=”4.24.0″ _dynamic_attributes=”url,link_option_url” _module_preset=”default” link_option_url=”@ET-DC@eyJkeW5hbWljIjp0cnVlLCJjb250ZW50IjoicG9zdF9saW5rX3VybF9wYWdlIiwic2V0dGluZ3MiOnsicG9zdF9pZCI6IjIyNzUzMCJ9fQ==@” link_option_url_new_window=”on” global_colors_info=”{}” theme_builder_area=”post_content”]Find out about the payment deadline, what to do if you forget to pay your toll and appealing a penalty.[\/et_pb_blurb][et_pb_blurb title=”My Journey” url=”@ET-DC@eyJkeW5hbWljIjp0cnVlLCJjb250ZW50IjoicG9zdF9saW5rX3VybF9wYWdlIiwic2V0dGluZ3MiOnsicG9zdF9pZCI6IjIyNzUzMyJ9fQ==@” admin_label=”My Journey” module_class=”navy-gradient-diagonal contact-us-links-block” _builder_version=”4.24.0″ _dynamic_attributes=”url,link_option_url” _module_preset=”default” link_option_url=”@ET-DC@eyJkeW5hbWljIjp0cnVlLCJjb250ZW50IjoicG9zdF9saW5rX3VybF9wYWdlIiwic2V0dGluZ3MiOnsicG9zdF9pZCI6IjIyNzUzMyJ9fQ==@” global_colors_info=”{}” theme_builder_area=”post_content”]Learn how you can pay your toll before or after your journey.[\/et_pb_blurb][et_pb_blurb title=”Vehicles and Tags” url=”@ET-DC@eyJkeW5hbWljIjp0cnVlLCJjb250ZW50IjoicG9zdF9saW5rX3VybF9wYWdlIiwic2V0dGluZ3MiOnsicG9zdF9pZCI6IjIyNzU0MiJ9fQ==@” admin_label=”Vehicles and Tags” module_class=”blue-gradient-diagonal contact-us-links-block” _builder_version=”4.24.0″ _dynamic_attributes=”url,link_option_url” _module_preset=”default” link_option_url=”@ET-DC@eyJkeW5hbWljIjp0cnVlLCJjb250ZW50IjoicG9zdF9saW5rX3VybF9wYWdlIiwic2V0dGluZ3MiOnsicG9zdF9pZCI6IjIyNzU0MiJ9fQ==@” global_colors_info=”{}” theme_builder_area=”post_content”]Find out how to manage vehicles on your account, switch your tag between vehicles and order a new tag holder.[\/et_pb_blurb][et_pb_blurb title=”My Account” url=”@ET-DC@eyJkeW5hbWljIjp0cnVlLCJjb250ZW50IjoicG9zdF9saW5rX3VybF9wYWdlIiwic2V0dGluZ3MiOnsicG9zdF9pZCI6IjIyNzUzOSJ9fQ==@” admin_label=”My Account” module_class=”turquoise-gradient-diagonal contact-us-links-block” _builder_version=”4.24.0″ _dynamic_attributes=”url,link_option_url” _module_preset=”default” link_option_url=”@ET-DC@eyJkeW5hbWljIjp0cnVlLCJjb250ZW50IjoicG9zdF9saW5rX3VybF9wYWdlIiwic2V0dGluZ3MiOnsicG9zdF9pZCI6IjIyNzUzOSJ9fQ==@” global_colors_info=”{}” theme_builder_area=”post_content”]Learn how to manage your account, recover, and update your account details.[\/et_pb_blurb][et_pb_blurb title=”Signing Up” url=”@ET-DC@eyJkeW5hbWljIjp0cnVlLCJjb250ZW50IjoicG9zdF9saW5rX3VybF9wYWdlIiwic2V0dGluZ3MiOnsicG9zdF9pZCI6IjIyNzUzNiJ9fQ==@” admin_label=”Signing Up” module_class=”purple-gradient-diagonal contact-us-links-block” _builder_version=”4.24.0″ _dynamic_attributes=”url,link_option_url” _module_preset=”default” link_option_url=”@ET-DC@eyJkeW5hbWljIjp0cnVlLCJjb250ZW50IjoicG9zdF9saW5rX3VybF9wYWdlIiwic2V0dGluZ3MiOnsicG9zdF9pZCI6IjIyNzUzNiJ9fQ==@” global_colors_info=”{}” theme_builder_area=”post_content”]Discover the benefits of creating an eFlow account such as toll discounts and automatically paying your tolls.[\/et_pb_blurb][et_pb_blurb title=”Tourist Information” url=”@ET-DC@eyJkeW5hbWljIjp0cnVlLCJjb250ZW50IjoicG9zdF9saW5rX3VybF9wYWdlIiwic2V0dGluZ3MiOnsicG9zdF9pZCI6IjIyNzUyOCJ9fQ==@” admin_label=”Tourist Information” module_class=”navy-gradient-diagonal contact-us-links-block” _builder_version=”4.24.0″ _dynamic_attributes=”url,link_option_url” _module_preset=”default” link_option_url=”@ET-DC@eyJkeW5hbWljIjp0cnVlLCJjb250ZW50IjoicG9zdF9saW5rX3VybF9wYWdlIiwic2V0dGluZ3MiOnsicG9zdF9pZCI6IjIyNzUyOCJ9fQ==@” global_colors_info=”{}” theme_builder_area=”post_content”]Find out what to do if you pass the M50 toll on your trip, prepay your toll and create a tourist account.[\/et_pb_blurb][et_pb_blurb title=”Car Rental Information” url=”@ET-DC@eyJkeW5hbWljIjp0cnVlLCJjb250ZW50IjoicG9zdF9saW5rX3VybF9wYWdlIiwic2V0dGluZ3MiOnsicG9zdF9pZCI6IjIyNzUyNSJ9fQ==@” admin_label=”Car Rental Information” module_class=”blue-gradient-diagonal contact-us-links-block” _builder_version=”4.24.0″ _dynamic_attributes=”url,link_option_url” _module_preset=”default” link_option_url=”@ET-DC@eyJkeW5hbWljIjp0cnVlLCJjb250ZW50IjoicG9zdF9saW5rX3VybF9wYWdlIiwic2V0dGluZ3MiOnsicG9zdF9pZCI6IjIyNzUyNSJ9fQ==@” global_colors_info=”{}” theme_builder_area=”post_content”]Learn how to pay your M50 toll with a car you\u2019ve rented.[\/et_pb_blurb][et_pb_blurb title=”Balance and Statements” url=”@ET-DC@eyJkeW5hbWljIjp0cnVlLCJjb250ZW50IjoicG9zdF9saW5rX3VybF9wYWdlIiwic2V0dGluZ3MiOnsicG9zdF9pZCI6IjIyNzU0NSJ9fQ==@” admin_label=”Balance and Statements” module_class=”turquoise-gradient-diagonal contact-us-links-block” _builder_version=”4.24.0″ _dynamic_attributes=”url,link_option_url” _module_preset=”default” link_option_url=”@ET-DC@eyJkeW5hbWljIjp0cnVlLCJjb250ZW50IjoicG9zdF9saW5rX3VybF9wYWdlIiwic2V0dGluZ3MiOnsicG9zdF9pZCI6IjIyNzU0NSJ9fQ==@” global_colors_info=”{}” theme_builder_area=”post_content”]See how to access your statements and learn more about your account balance.[\/et_pb_blurb][et_pb_blurb title=”Fleet and Business” url=”@ET-DC@eyJkeW5hbWljIjp0cnVlLCJjb250ZW50IjoicG9zdF9saW5rX3VybF9wYWdlIiwic2V0dGluZ3MiOnsicG9zdF9pZCI6IjIyNzU1MCJ9fQ==@” admin_label=”Fleet and Business ” module_class=”purple-gradient-diagonal contact-us-links-block” _builder_version=”4.24.0″ _dynamic_attributes=”url,link_option_url” _module_preset=”default” link_option_url=”@ET-DC@eyJkeW5hbWljIjp0cnVlLCJjb250ZW50IjoicG9zdF9saW5rX3VybF9wYWdlIiwic2V0dGluZ3MiOnsicG9zdF9pZCI6IjIyNzU1MCJ9fQ==@” global_colors_info=”{}” theme_builder_area=”post_content”]Learn how to manage your business account, change your payment details, top up your account, and view your statements.[\/et_pb_blurb][\/et_pb_column][\/et_pb_row][\/et_pb_section]<\/p>\n","protected":false},"excerpt":{"rendered":" My AccountHow does My Account work?You can either have a post pay or pre-pay account: With Post pay accounts, the balance that you see when you log in to your eFlow account is the total for journeys on your account owing since we last received a payment. If you use our Tag Tolling option on […]<\/p>\n","protected":false},"author":3,"featured_media":0,"parent":227516,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_et_pb_use_builder":"on","_et_pb_old_content":"","_et_gb_content_width":"","_oasis_is_in_workflow":0,"_oasis_original":0,"inline_featured_image":false,"footnotes":""},"acf":[],"yoast_head":"\n\n
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When you close your account, a prepaid envelope to return your tag is issued to you. If you have not received this envelope please contact us by webchat,\u00a0Twitter<\/a>\/Facebook<\/a>\u00a0or by telephoning our customer service team on\u00a00818 50 10 50<\/strong><\/a>\u00a0or\u00a0<\/strong>+353 1 4610122 if calling from outside of Republic of Ireland, Monday to Friday 08:00 \u2013 21:00, Saturday and Sunday 10.00 to 18:30.
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What this means for you:<\/strong><\/p>\n\n
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