{"id":227545,"date":"2022-07-20T16:10:21","date_gmt":"2022-07-20T15:10:21","guid":{"rendered":"https:\/\/eflow2021.wpengine.com\/?page_id=227545"},"modified":"2024-04-15T12:22:51","modified_gmt":"2024-04-15T11:22:51","slug":"balance-statements","status":"publish","type":"page","link":"https:\/\/eflow2021.wpengine.com\/faqs\/balance-statements","title":{"rendered":"Balance and Statements"},"content":{"rendered":"

[et_pb_section fb_built=”1″ fullwidth=”on” admin_label=”Blue Header” module_id=”header-home-section” module_class=”blue-header” _builder_version=”4.16″ background_image=”https:\/\/eflow2021.wpengine.com\/wp-content\/uploads\/2021\/02\/Asset-1.png” background_size=”initial” custom_padding=”0px||||false|false” saved_tabs=”all” collapsed=”off” global_colors_info=”{}”][et_pb_fullwidth_header title=”@ET-DC@eyJkeW5hbWljIjp0cnVlLCJjb250ZW50IjoicG9zdF90aXRsZSIsInNldHRpbmdzIjp7ImJlZm9yZSI6IiIsImFmdGVyIjoiIn19@” header_fullscreen=”on” button_one_url=”\/about\/” admin_label=”Page Name” module_id=”fullwidth-hero” module_class=”kb-zoomout” _builder_version=”4.16″ _dynamic_attributes=”title” title_font_size=”70px” background_enable_color=”off” background_enable_image=”off” min_height=”400px” custom_margin=”||||false|false” background_last_edited=”on|desktop” global_colors_info=”{}”][\/et_pb_fullwidth_header][et_pb_fullwidth_code module_class=”you-first-blue-image” _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}”]\"eFlow[\/et_pb_fullwidth_code][\/et_pb_section][et_pb_section fb_built=”1″ admin_label=”FAQ” module_class=”faq-accordion-section” _builder_version=”4.16″ _module_preset=”default” collapsed=”off” global_colors_info=”{}”][et_pb_row admin_label=”Row” module_class=”faq-accordion-row boxed-row” _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}”][et_pb_column type=”4_4″ module_class=”faq-accordion-column” _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}”][et_pb_text admin_label=”Balance and Statements ” module_id=”balance-statements” module_class=”faq-title” _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}”]Balance and Statements[\/et_pb_text][et_pb_accordion module_class=”faq-accordion with-bottom-border” _builder_version=”4.24.0″ _module_preset=”default” global_colors_info=”{}”][et_pb_accordion_item title=”first” open=”on” _builder_version=”4.16″ _module_preset=”default” custom_css_main_element=”display: none;” global_colors_info=”{}”][\/et_pb_accordion_item][et_pb_accordion_item title=”How can I check my account balance?” _builder_version=”4.24.0″ _module_preset=”default” global_colors_info=”{}” open=”off”]<\/p>\n

To view your account balance:<\/p>\n

    \n
  1. Login to eFlow.ie with your username and password.<\/li>\n
  2. Click on \u2018Invoices and Payments\u2019 in the Account Overview section. Your balance will appear at the top of the page. If you have a Post Pay account, you can view your statements on the \u2018Invoices and Payments\u2019 page. To view your statement, select the required date range and then click the \u2018page\u2019 icon of the statement you would like to view.<\/li>\n<\/ol>\n

    The payment date is displayed on the \u2018Invoices and Payments\u2019 page. Payment for any balance due at the end of the month will be taken out of your account on the date displayed.<\/p>\n

    [\/et_pb_accordion_item][et_pb_accordion_item title=”To make a payment on your eFlow account:” _builder_version=”4.24.0″ _module_preset=”default” global_colors_info=”{}” open=”off”]<\/p>\n

      \n
    1. Login to eFlow.ie with your username and password.<\/li>\n
    2. On the account overview page, click \u2018Invoices and Payments\u2019 followed by clicking \u2018Top Up Payment\u2019<\/li>\n
    3. On the \u2018Top Up Payment\u2019 page, enter the amount you would like to pay in the \u2018Amount to Pay\u2019 box.<\/li>\n
    4. Select from the saved payment methods or pay using a new payment method by clicking on Debit\/Credit card under \u2018Pay by card\u2019 and enter your card details.<\/li>\n
    5. Click Pay\u2019 button to complete the payment.<\/li>\n<\/ol>\n

      \u00a0If you have a Pre-Pay account, you can view your current balance under the \u2018Statements and Payments\u2019 heading.\u00a0 To better understand your account balance, it is best to view your most recent statement. Select the date range of the statements you would like to view and click the page beside the statement you would like to view. You can make additional Top-up payments online to extend your credit.<\/p>\n

      [\/et_pb_accordion_item][et_pb_accordion_item title=”How is the account balance calculated?” _builder_version=”4.24.0″ _module_preset=”default” global_colors_info=”{}” open=”off”]<\/p>\n

      Your account balance is located on the \u2018Invoices and Payments\u2019 page for post pay, for pre-pay, your balance is located on the \u2018Statements and Payments\u2019 page. The balance refers to the total which will appear on your next eFlow invoice\/statement. This relates to charges incurred during the previous month, for which payment has not yet been taken from your registered payment method on your statement.<\/p>\n

      It does not include journeys which were taken during the current month (your live balance) and will not match the sum of passages on the ‘Journeys’ page.<\/p>\n

       <\/p>\n

       <\/p>\n

       <\/p>\n

       <\/p>\n

       <\/p>\n

      [\/et_pb_accordion_item][et_pb_accordion_item title=”How can I view my statements?” _builder_version=”4.24.0″ _module_preset=”default” global_colors_info=”{}” open=”off”]<\/p>\n

      To view your eFlow statements or invoices, log in to eFlow.ie with your username and password.<\/p>\n

        \n
      1. For prepay accounts, select \u2018Statements and Payments\u2019 in the account overview page If you have a post pay account, select \u2018Invoices and Payments\u2019.<\/li>\n
      2. Select the date range of the statements you would like to view (unfortunately, we can\u2019t provide statements prior to our systems upgrade on August 7th <\/sup> Please contact us<\/a> should you require your statements before this date).<\/li>\n
      3. Click the \u2018Paper Page\u2019 icon of the statement you would like to view and it within your browser…<\/li>\n
      4. Select \u2018File\u2019 and \u2018Save As\u2026\u2019 to download and save the PDF file.<\/li>\n<\/ol>\n

        [\/et_pb_accordion_item][et_pb_accordion_item title=”I\u2019d like to change the way that I receive my statement” _builder_version=”4.24.0″ _module_preset=”default” global_colors_info=”{}” open=”off”]<\/p>\n

        To change how you receive your statement:<\/p>\n

          \n
        1. Log in to eFlow.ie with your username and password.<\/li>\n
        2. Select \u2018My Details\u2019 on the account overview page.<\/li>\n
        3. Click \u2018Contact Preferences\u2019<\/li>\n
        4. Click \u2018Receive Bills by\u2019 drop down menu and select whether you want to receive your statement by email or post.<\/li>\n
        5. Click \u2018Save All Changes\u2019 at the bottom of the page.<\/li>\n<\/ol>\n

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title=”Car Rental Information” url=”@ET-DC@eyJkeW5hbWljIjp0cnVlLCJjb250ZW50IjoicG9zdF9saW5rX3VybF9wYWdlIiwic2V0dGluZ3MiOnsicG9zdF9pZCI6IjIyNzUyNSJ9fQ==@” admin_label=”Car Rental Information” module_class=”blue-gradient-diagonal contact-us-links-block” _builder_version=”4.24.0″ _dynamic_attributes=”url,link_option_url” _module_preset=”default” link_option_url=”@ET-DC@eyJkeW5hbWljIjp0cnVlLCJjb250ZW50IjoicG9zdF9saW5rX3VybF9wYWdlIiwic2V0dGluZ3MiOnsicG9zdF9pZCI6IjIyNzUyNSJ9fQ==@” global_colors_info=”{}” theme_builder_area=”post_content”]Learn how to pay your M50 toll with a car you\u2019ve rented.[\/et_pb_blurb][et_pb_blurb title=”Balance and Statements” url=”@ET-DC@eyJkeW5hbWljIjp0cnVlLCJjb250ZW50IjoicG9zdF9saW5rX3VybF9wYWdlIiwic2V0dGluZ3MiOnsicG9zdF9pZCI6IjIyNzU0NSJ9fQ==@” admin_label=”Balance and Statements” module_class=”turquoise-gradient-diagonal contact-us-links-block” _builder_version=”4.24.0″ _dynamic_attributes=”url,link_option_url” _module_preset=”default” link_option_url=”@ET-DC@eyJkeW5hbWljIjp0cnVlLCJjb250ZW50IjoicG9zdF9saW5rX3VybF9wYWdlIiwic2V0dGluZ3MiOnsicG9zdF9pZCI6IjIyNzU0NSJ9fQ==@” global_colors_info=”{}” theme_builder_area=”post_content”]See how to access your statements and learn more about your account balance.[\/et_pb_blurb][et_pb_blurb title=”Fleet and Business” url=”@ET-DC@eyJkeW5hbWljIjp0cnVlLCJjb250ZW50IjoicG9zdF9saW5rX3VybF9wYWdlIiwic2V0dGluZ3MiOnsicG9zdF9pZCI6IjIyNzU1MCJ9fQ==@” admin_label=”Fleet and Business ” module_class=”purple-gradient-diagonal contact-us-links-block” _builder_version=”4.24.0″ _dynamic_attributes=”url,link_option_url” _module_preset=”default” link_option_url=”@ET-DC@eyJkeW5hbWljIjp0cnVlLCJjb250ZW50IjoicG9zdF9saW5rX3VybF9wYWdlIiwic2V0dGluZ3MiOnsicG9zdF9pZCI6IjIyNzU1MCJ9fQ==@” global_colors_info=”{}” theme_builder_area=”post_content”]Learn how to manage your business account, change your payment details, top up your account, and view your statements.[\/et_pb_blurb][\/et_pb_column][\/et_pb_row][\/et_pb_section]<\/p>\n","protected":false},"excerpt":{"rendered":"

          Balance and StatementsTo view your account balance: Login to eFlow.ie with your username and password. Click on \u2018Invoices and Payments\u2019 in the Account Overview section. Your balance will appear at the top of the page. If you have a Post Pay account, you can view your statements on the \u2018Invoices and Payments\u2019 page. To view […]<\/p>\n","protected":false},"author":3,"featured_media":0,"parent":227516,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_et_pb_use_builder":"on","_et_pb_old_content":"","_et_gb_content_width":"","_oasis_is_in_workflow":0,"_oasis_original":0,"inline_featured_image":false,"footnotes":""},"acf":[],"yoast_head":"\nBalance and Statements | eFlow<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/eflow2021.wpengine.com\/faqs\/balance-statements\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Balance and Statements | eFlow\" \/>\n<meta property=\"og:description\" content=\"Balance and StatementsTo view your account balance: Login to eFlow.ie with your username and password. Click on \u2018Invoices and Payments\u2019 in the Account Overview section. Your balance will appear at the top of the page. If you have a Post Pay account, you can view your statements on the \u2018Invoices and Payments\u2019 page. To view […]\" \/>\n<meta property=\"og:url\" content=\"https:\/\/eflow2021.wpengine.com\/faqs\/balance-statements\" \/>\n<meta property=\"og:site_name\" content=\"eFlow\" \/>\n<meta property=\"article:modified_time\" content=\"2024-04-15T11:22:51+00:00\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data1\" content=\"67 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\/\/eflow2021.wpengine.com\/faqs\/balance-statements\",\"url\":\"https:\/\/eflow2021.wpengine.com\/faqs\/balance-statements\",\"name\":\"Balance and Statements | eFlow\",\"isPartOf\":{\"@id\":\"https:\/\/eflow2021.wpengine.com\/#website\"},\"datePublished\":\"2022-07-20T15:10:21+00:00\",\"dateModified\":\"2024-04-15T11:22:51+00:00\",\"breadcrumb\":{\"@id\":\"https:\/\/eflow2021.wpengine.com\/faqs\/balance-statements#breadcrumb\"},\"inLanguage\":\"en-US\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\/\/eflow2021.wpengine.com\/faqs\/balance-statements\"]}]},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\/\/eflow2021.wpengine.com\/faqs\/balance-statements#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Home\",\"item\":\"https:\/\/eflow2021.wpengine.com\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"FAQ\",\"item\":\"https:\/\/eflow2021.wpengine.com\/faqs\"},{\"@type\":\"ListItem\",\"position\":3,\"name\":\"Balance and Statements\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\/\/eflow2021.wpengine.com\/#website\",\"url\":\"https:\/\/eflow2021.wpengine.com\/\",\"name\":\"eFlow\",\"description\":\"\",\"publisher\":{\"@id\":\"https:\/\/eflow2021.wpengine.com\/#organization\"},\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\/\/eflow2021.wpengine.com\/?s={search_term_string}\"},\"query-input\":\"required name=search_term_string\"}],\"inLanguage\":\"en-US\"},{\"@type\":\"Organization\",\"@id\":\"https:\/\/eflow2021.wpengine.com\/#organization\",\"name\":\"eFlow\",\"url\":\"https:\/\/eflow2021.wpengine.com\/\",\"logo\":{\"@type\":\"ImageObject\",\"inLanguage\":\"en-US\",\"@id\":\"https:\/\/eflow2021.wpengine.com\/#\/schema\/logo\/image\/\",\"url\":\"https:\/\/eflow2021.wpengine.com\/wp-content\/uploads\/2021\/02\/logo-tagline-colored.svg\",\"contentUrl\":\"https:\/\/eflow2021.wpengine.com\/wp-content\/uploads\/2021\/02\/logo-tagline-colored.svg\",\"width\":1,\"height\":1,\"caption\":\"eFlow\"},\"image\":{\"@id\":\"https:\/\/eflow2021.wpengine.com\/#\/schema\/logo\/image\/\"}}]}<\/script>\n<!-- \/ Yoast SEO plugin. -->","yoast_head_json":{"title":"Balance and Statements | eFlow","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/eflow2021.wpengine.com\/faqs\/balance-statements","og_locale":"en_US","og_type":"article","og_title":"Balance and Statements | eFlow","og_description":"Balance and StatementsTo view your account balance: Login to eFlow.ie with your username and password. Click on \u2018Invoices and Payments\u2019 in the Account Overview section. Your balance will appear at the top of the page. If you have a Post Pay account, you can view your statements on the \u2018Invoices and Payments\u2019 page. 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