{"id":227548,"date":"2022-07-20T16:10:20","date_gmt":"2022-07-20T15:10:20","guid":{"rendered":"https:\/\/eflow2021.wpengine.com\/?page_id=227548"},"modified":"2024-04-15T10:56:16","modified_gmt":"2024-04-15T09:56:16","slug":"payments","status":"publish","type":"page","link":"https:\/\/eflow2021.wpengine.com\/faqs\/payments","title":{"rendered":"Payments"},"content":{"rendered":"
[et_pb_section fb_built=”1″ fullwidth=”on” admin_label=”Blue Header” module_id=”header-home-section” module_class=”blue-header” _builder_version=”4.16″ background_image=”https:\/\/eflow2021.wpengine.com\/wp-content\/uploads\/2021\/02\/Asset-1.png” background_size=”initial” custom_padding=”0px||||false|false” saved_tabs=”all” collapsed=”off” global_colors_info=”{}”][et_pb_fullwidth_header title=”@ET-DC@eyJkeW5hbWljIjp0cnVlLCJjb250ZW50IjoicG9zdF90aXRsZSIsInNldHRpbmdzIjp7ImJlZm9yZSI6IiIsImFmdGVyIjoiIn19@” header_fullscreen=”on” button_one_url=”\/about\/” admin_label=”Page Name” module_id=”fullwidth-hero” module_class=”kb-zoomout” _builder_version=”4.16″ _dynamic_attributes=”title” title_font_size=”70px” background_enable_color=”off” background_enable_image=”off” min_height=”400px” custom_margin=”||||false|false” background_last_edited=”on|desktop” global_colors_info=”{}”][\/et_pb_fullwidth_header][et_pb_fullwidth_code module_class=”you-first-blue-image” _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}”][\/et_pb_fullwidth_code][\/et_pb_section][et_pb_section fb_built=”1″ admin_label=”FAQ” module_class=”faq-accordion-section” _builder_version=”4.16″ _module_preset=”default” collapsed=”off” global_colors_info=”{}”][et_pb_row admin_label=”Row” module_class=”faq-accordion-row boxed-row” _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}”][et_pb_column type=”4_4″ module_class=”faq-accordion-column” _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}”][et_pb_text admin_label=”Payments” module_id=”faq-payments” module_class=”faq-title” _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}”]Payments[\/et_pb_text][et_pb_accordion module_class=”faq-accordion with-bottom-border” _builder_version=”4.24.0″ _module_preset=”default” global_colors_info=”{}”][et_pb_accordion_item title=”first” open=”on” _builder_version=”4.16″ _module_preset=”default” custom_css_main_element=”display: none;” global_colors_info=”{}”][\/et_pb_accordion_item][et_pb_accordion_item title=”Payment Issues” _builder_version=”4.24.0″ _module_preset=”default” global_colors_info=”{}” open=”off”]<\/p>\n
We are currently aware of customers experiencing issues paying their M50 toll on our website. If for any reason you are experiencing issues, there are a few things you can try:<\/p>\n
[\/et_pb_accordion_item][et_pb_accordion_item title=”Suspicious messages” _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}” open=”off”]<\/p>\n
eFlow does not send links in text messages. If you receive one, delete immediately. Our system has not been compromised or subjected to a data breach. Rest assured that your data is secure. For more information, tips and examples click here<\/a>.<\/p>\n [\/et_pb_accordion_item][et_pb_accordion_item title=”What payment methods can I use with eFlow?” _builder_version=”4.24.0″ _module_preset=”default” global_colors_info=”{}” open=”off”]<\/p>\n If you register for an eFlow M50 Post pay or Pre pay account, the following payment methods will be accepted on your account:<\/p>\n [\/et_pb_accordion_item][et_pb_accordion_item title=”I already paid the toll” _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}” open=”off”]<\/p>\n If you believe that you\u2019ve already paid for a toll journey and received a penalty letter in error, you can appeal your penalty here and one of our agents will review your query.<\/p>\n Please note, your most recent payment may have been used to pay an outstanding balance for an older, unpaid journey. This is intended to help prevent you from reaching higher penalties. <\/p>\n [\/et_pb_accordion_item][et_pb_accordion_item title=”Add a payment method” _builder_version=”4.24.0″ _module_preset=”default” global_colors_info=”{}” open=”off”]<\/p>\n To add a new payment method:<\/p>\n Your new payment method should appear on your account.<\/p>\n [\/et_pb_accordion_item][et_pb_accordion_item title=”Remove a payment method” _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}” open=”off”]<\/p>\n To remove a payment method from your eFlow account:<\/p>\n <\/p>\n [\/et_pb_accordion_item][et_pb_accordion_item title=”Set your primary payment method” _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}” open=”off”]<\/p>\n If you wish to set another payment method on your account as your primary payment method, you must:<\/p>\n [\/et_pb_accordion_item][et_pb_accordion_item title=”Making a payment on your prepay account” _builder_version=”4.24.0″ _module_preset=”default” global_colors_info=”{}” open=”off”]<\/p>\n To make a payment on your eFlow account.:<\/p>\n [\/et_pb_accordion_item][et_pb_accordion_item title=”When is payment taken every month?” _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}” open=”off”]<\/p>\n For Post-Pay accounts your payment date is displayed under the \u2018Invoices and Payments\u2019 heading. \u00a0<\/p>\n In the case of pre-pay accounts, we will automatically request a payment from your credit\/debit card or direct debit once your balance falls below the account threshold of \u20ac12.00. Payment will be taken from your account between the 12th<\/sup> and 18th<\/sup> of each month.<\/p>\n [\/et_pb_accordion_item][et_pb_accordion_item title=”Can my payment date be changed?” _builder_version=”4.24.0″ _module_preset=”default” global_colors_info=”{}” open=”off”]<\/p>\n At present, it is not possible to change the date when payment will be automatically taken from your eFlow account.<\/p>\n To make a payment against the amount outstanding on your account before your payment date:<\/p>\n [\/et_pb_accordion_item][et_pb_accordion_item title=”How can I change my top-up amount on my Pre Pay account?” _builder_version=”4.24.0″ _module_preset=”default” global_colors_info=”{}” open=”off”]<\/p>\n\n
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Please note: An active payment method must be on your account. If you only have one payment method, you will need to add an additional payment method before removing a payment method. You need to set this method as your primary payment method.<\/li>\n\n
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