{"id":228248,"date":"2023-07-13T09:29:13","date_gmt":"2023-07-13T08:29:13","guid":{"rendered":"https:\/\/eflow2021.wpengine.com\/?page_id=228248"},"modified":"2024-03-11T09:01:41","modified_gmt":"2024-03-11T09:01:41","slug":"eflow-security-hub","status":"publish","type":"page","link":"https:\/\/eflow2021.wpengine.com\/eflow-security-hub","title":{"rendered":"eFlow Security Hub"},"content":{"rendered":"<p>[et_pb_section fb_built=&#8221;1&#8243; fullwidth=&#8221;on&#8221; admin_label=&#8221;Blue Header&#8221; module_id=&#8221;header-home-section&#8221; module_class=&#8221;blue-header&#8221; _builder_version=&#8221;4.16&#8243; background_image=&#8221;https:\/\/eflow2021.wpengine.com\/wp-content\/uploads\/2021\/02\/Asset-1.png&#8221; background_size=&#8221;initial&#8221; custom_padding=&#8221;0px||||false|false&#8221; saved_tabs=&#8221;all&#8221; collapsed=&#8221;off&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_fullwidth_header title=&#8221;@ET-DC@eyJkeW5hbWljIjp0cnVlLCJjb250ZW50IjoicG9zdF90aXRsZSIsInNldHRpbmdzIjp7ImJlZm9yZSI6IiIsImFmdGVyIjoiIn19@&#8221; header_fullscreen=&#8221;on&#8221; button_one_url=&#8221;\/about\/&#8221; admin_label=&#8221;Page Name&#8221; module_id=&#8221;fullwidth-hero&#8221; module_class=&#8221;kb-zoomout&#8221; _builder_version=&#8221;4.16&#8243; _dynamic_attributes=&#8221;title&#8221; title_font_size=&#8221;70px&#8221; background_enable_color=&#8221;off&#8221; background_enable_image=&#8221;off&#8221; min_height=&#8221;400px&#8221; custom_margin=&#8221;||||false|false&#8221; background_last_edited=&#8221;on|desktop&#8221; global_colors_info=&#8221;{}&#8221;][\/et_pb_fullwidth_header][et_pb_fullwidth_code module_class=&#8221;you-first-blue-image&#8221; _builder_version=&#8221;4.16&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;]<img decoding=\"async\" src=\"\/wp-content\/uploads\/2021\/05\/you_first_blue-8.png\" alt=\"eFlow you first\">[\/et_pb_fullwidth_code][\/et_pb_section][et_pb_section fb_built=&#8221;1&#8243; module_class=&#8221;wide-section topics-section-contact&#8221; _builder_version=&#8221;4.16&#8243; _module_preset=&#8221;default&#8221; background_color=&#8221;rgba(0,0,0,0)&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_row column_structure=&#8221;2_5,3_5&#8243; _builder_version=&#8221;4.16&#8243; _module_preset=&#8221;default&#8221; collapsed=&#8221;off&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_column type=&#8221;2_5&#8243; module_class=&#8221;contact-left-column&#8221; _builder_version=&#8221;4.16&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_text admin_label=&#8221;eFlow Security Hub&#8221; module_class=&#8221;c-navy sec-hub-title&#8221; _builder_version=&#8221;4.21.0&#8243; _module_preset=&#8221;default&#8221; text_font=&#8221;|800|||||||&#8221; text_font_size=&#8221;1.5em&#8221; custom_margin=&#8221;||0px||false|false&#8221; global_colors_info=&#8221;{}&#8221;]eFlow Security Hub[\/et_pb_text][et_pb_text module_class=&#8221;sec-hub-par&#8221; _builder_version=&#8221;4.24.0&#8243; _module_preset=&#8221;default&#8221; text_text_color=&#8221;#000000&#8243; text_font_size=&#8221;25px&#8221; text_line_height=&#8221;1.2em&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<p>Fraud and scams are becoming more common, and more sophisticated. Scammers are targeting people nationwide with fraudulent texts claiming to be from eFlow.<\/p>\n<p>The eFlow Security Hub aims to create awareness of scam attempts and educate our customers to be more scam savvy.<\/p>\n<p><em>eFlow does not send text messages with links to customers.<\/em><\/p>\n<p>[\/et_pb_text][\/et_pb_column][et_pb_column type=&#8221;3_5&#8243; _builder_version=&#8221;4.16&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_text admin_label=&#8221;Most popular help topics&#8221; module_class=&#8221;c-navy popular-topics sec-hub  sec-hub-title&#8221; _builder_version=&#8221;4.21.0&#8243; _module_preset=&#8221;default&#8221; text_font=&#8221;|800|||||||&#8221; text_font_size=&#8221;1.5em&#8221; text_line_height=&#8221;1.5em&#8221; custom_margin=&#8221;||0px||false|false&#8221; global_colors_info=&#8221;{}&#8221;]Most Popular Help Topics[\/et_pb_text][et_pb_accordion admin_label=&#8221;Accordion&#8221; module_class=&#8221;contact-us-accordion&#8221; _builder_version=&#8221;4.24.0&#8243; _module_preset=&#8221;default&#8221; hover_enabled=&#8221;0&#8243; global_colors_info=&#8221;{}&#8221; sticky_enabled=&#8221;0&#8243;][et_pb_accordion_item title=&#8221;first accordion&#8221; open=&#8221;on&#8221; _builder_version=&#8221;4.16&#8243; _module_preset=&#8221;default&#8221; custom_css_main_element=&#8221;display:none;&#8221; global_colors_info=&#8221;{}&#8221;][\/et_pb_accordion_item][et_pb_accordion_item title=&#8221;eFlow will never:&#8221; _builder_version=&#8221;4.16&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221; open=&#8221;off&#8221;]<\/p>\n<ul>\n<li>Ask customers to open links to confirm payment details.<\/li>\n<li>Send an SMS about a failed payment or outstanding penalties.<\/li>\n<li>Ask customers for payment information by clicking a link.<\/li>\n<\/ul>\n<p>[\/et_pb_accordion_item][et_pb_accordion_item title=&#8221;What scammers are doing:&#8221; _builder_version=&#8221;4.21.0&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221; open=&#8221;off&#8221;]<\/p>\n<ul>\n<li>Scammers have created professional-looking fake websites that\u00a0<strong>imitate eFlow\u2019s website.<\/strong><\/li>\n<li>Messages typically direct recipients to follow a\u00a0<strong>link<\/strong>\u00a0to where the urgent action is directed to be taken.<\/li>\n<li>Scam messages can be received by\u00a0<strong>anyone, including eFlow customers.<\/strong><\/li>\n<\/ul>\n<p>[\/et_pb_accordion_item][et_pb_accordion_item title=&#8221;What you can do to protect yourself:&#8221; _builder_version=&#8221;4.24.0&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221; open=&#8221;off&#8221;]<\/p>\n<ul>\n<li>If you received a text claiming to be from eFlow with a link,\u00a0<strong>do not click it. Report the exact website name by email<\/strong>\u00a0to\u00a0<a href=\"mailto:scam@netcraft.com\">scam@netcraft.com<\/a>\u00a0or on the web to\u00a0<a href=\"https:\/\/report.netcraft.com\/\" target=\"_blank\" rel=\"noopener\">https:\/\/report.netcraft.com<\/a>.<\/li>\n<li>If you clicked on a suspicious link, please contact your\u00a0<strong>bank<\/strong>\u00a0immediately.<\/li>\n<li>Always pay outstanding toll amounts\u00a0<strong>directly<\/strong> on our website, <span class=\"TrackChangeTextInsertion TrackedChange TrackChangeHoverSelectColorRed SCXW26562738 BCX8\"><span class=\"TrackedChange SCXW26562738 BCX8\"><span class=\"TextRun Underlined SCXW26562738 BCX8\" lang=\"EN-IE\" xml:lang=\"EN-IE\" data-contrast=\"none\"><span class=\"NormalTextRun TrackChangeHoverSelectHighlightRed SCXW26562738 BCX8\">by calling our customer service team or at any <\/span><\/span><\/span><\/span><span class=\"TrackChangeTextInsertion TrackedChange TrackChangeHoverSelectColorRed SCXW26562738 BCX8\"><span class=\"TrackedChange SCXW26562738 BCX8\"><span class=\"TextRun Underlined SCXW26562738 BCX8\" lang=\"EN-IE\" xml:lang=\"EN-IE\" data-contrast=\"none\"><span class=\"NormalTextRun SpellingErrorV2Themed TrackChangeHoverSelectHighlightRed SCXW26562738 BCX8\">Payzone<\/span><\/span><\/span><\/span><span class=\"TrackChangeTextInsertion TrackedChange TrackChangeHoverSelectColorRed SCXW26562738 BCX8\"><span class=\"TrackedChange SCXW26562738 BCX8\"><span class=\"TextRun Underlined SCXW26562738 BCX8\" lang=\"EN-IE\" xml:lang=\"EN-IE\" data-contrast=\"none\"><span class=\"NormalTextRun TrackChangeHoverSelectHighlightRed SCXW26562738 BCX8\"> retail outlet<\/span><\/span><\/span><\/span><span class=\"TrackChangeTextDeletionMarker TrackedChange TrackChangeHoverSelectColorRed SCXW26562738 BCX8\"><span class=\"TrackedChange SCXW26562738 BCX8\"><span class=\"TextRun SCXW26562738 BCX8\" lang=\"EN-IE\" xml:lang=\"EN-IE\" data-contrast=\"none\"><span class=\"NormalTextRun TrackChangeTextDeletion TrackChangeHoverSelectHighlightRed SCXW26562738 BCX8\">.<\/span><\/span><\/span><\/span><\/li>\n<\/ul>\n<p>[\/et_pb_accordion_item][et_pb_accordion_item title=&#8221;Tips to spot a scam:&#8221; _builder_version=&#8221;4.24.0&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221; open=&#8221;off&#8221;]<\/p>\n<ul>\n<li><strong>Be cautious<\/strong>\u00a0of unsolicited messages. Scammers often use such messages to obtain personal information.<\/li>\n<li>If\u00a0<strong>something seems suspicious<\/strong>, it probably is. Always err on the side of caution and seek advice by contacting us if you\u2019re unsure.<\/li>\n<li><strong>Verify the identity<\/strong> of the sender. Scammers often impersonate legitimate businesses. Carefully inspect the sender\u2019s email address to check the domain or texts received from an unknown phone number.<\/li>\n<\/ul>\n<p>[\/et_pb_accordion_item][et_pb_accordion_item title=&#8221;What is smishing?&#8221; _builder_version=&#8221;4.24.0&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221; open=&#8221;off&#8221;]<\/p>\n<ul>\n<li>Smishing is a combination of the words <strong>SMS and phishing<\/strong>. It is the fraudulent practice of<strong> sending text messages<\/strong> pretending to be from reputable companies in an attempt <strong>to retrieve individuals\u2019 personal information<\/strong>, such as passwords or credit card numbers.<\/li>\n<li>The text messages <strong>claim to come from a trustworthy source<\/strong> such as your bank, a service provider like eFlow, or a government body.<\/li>\n<li>They are difficult to spot as they are written in the style of the organisation and <strong>can appear within a thread of messages<\/strong> received from the organisation.<\/li>\n<\/ul>\n<p><em>eFlow <strong>does not<\/strong> <strong>send text<\/strong> <strong>messages with links<\/strong> to customers.<\/em><\/p>\n<p>[\/et_pb_accordion_item][et_pb_accordion_item title=&#8221;Scam Examples&#8221; _builder_version=&#8221;4.24.0&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221; open=&#8221;off&#8221;]<\/p>\n<p>Below are some examples of the most common scam messages we\u2019ve seen and fraud websites created by scammers:<\/p>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"alignnone wp-image-228747\" src=\"https:\/\/eflow2021.wpengine.com\/wp-content\/uploads\/2024\/03\/Untitled-design-1024x1024.png\" alt=\"\" width=\"500\" height=\"500\" \/><\/p>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"alignnone wp-image-228756\" src=\"https:\/\/eflow2021.wpengine.com\/wp-content\/uploads\/2024\/03\/Untitled-design-1-1024x1024.png\" alt=\"\" width=\"500\" height=\"500\" \/><\/p>\n<p>&nbsp;<\/p>\n<p>[\/et_pb_accordion_item][et_pb_accordion_item title=&#8221;How to report a scam&#8221; _builder_version=&#8221;4.24.0&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221; open=&#8221;off&#8221;]<\/p>\n<p>If you received a text claiming to be from eFlow with a link, do not click it, report the exact website name by email to\u00a0<a href=\"mailto:scam@netcraft.com\">scam@netcraft.com<\/a>\u00a0or on the web to\u00a0<a href=\"https:\/\/report.netcraft.com\/\" target=\"_blank\" rel=\"noopener\">https:\/\/report.netcraft.com<\/a>.<\/p>\n<p><span class=\"TrackChangeTextInsertion TrackedChange SCXW135924672 BCX8\"><span class=\"TextRun SCXW135924672 BCX8\" lang=\"EN-IE\" xml:lang=\"EN-IE\" data-contrast=\"none\"><span class=\"NormalTextRun SpellingErrorV2Themed SpellingErrorHighlight SCXW135924672 BCX8\">Netcraft<\/span><\/span><\/span><span class=\"TrackChangeTextInsertion TrackedChange SCXW135924672 BCX8\"><span class=\"TextRun SCXW135924672 BCX8\" lang=\"EN-IE\" xml:lang=\"EN-IE\" data-contrast=\"none\"><span class=\"NormalTextRun SCXW135924672 BCX8\"> is a cybersecurity company that provides internet security services and help organisations and individuals protect against online threats, malware, and other cybersecurity issues.<\/span><\/span><\/span><span class=\"EOP TrackedChange SCXW135924672 BCX8\" data-ccp-props=\"{}\">\u00a0<\/span><\/p>\n<p>[\/et_pb_accordion_item][\/et_pb_accordion][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=&#8221;1&#8243; admin_label=&#8221;Bottom Links&#8221; module_class=&#8221;contact-us-link-blocks wide-section&#8221; _builder_version=&#8221;4.16&#8243; _module_preset=&#8221;default&#8221; background_enable_image=&#8221;off&#8221; collapsed=&#8221;off&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_row _builder_version=&#8221;4.16&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_column type=&#8221;4_4&#8243; _builder_version=&#8221;4.16&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_text admin_label=&#8221;Online Fraud and Security&#8221; module_class=&#8221;c-navy sec-hub-title-links&#8221; _builder_version=&#8221;4.21.0&#8243; _module_preset=&#8221;default&#8221; text_font=&#8221;|800|||||||&#8221; text_font_size=&#8221;1.5em&#8221; text_orientation=&#8221;center&#8221; custom_margin=&#8221;||0px||false|false&#8221; global_colors_info=&#8221;{}&#8221;]Online Fraud and Security[\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row module_class=&#8221;boxed-row contact-us-link-blocks-row-contact sec-hub&#8221; _builder_version=&#8221;4.16&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_column type=&#8221;4_4&#8243; _builder_version=&#8221;4.16&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_blurb title=&#8221;Scam examples&#8221; url=&#8221;@ET-DC@eyJkeW5hbWljIjp0cnVlLCJjb250ZW50IjoicG9zdF9saW5rX3VybF9wYWdlIiwic2V0dGluZ3MiOnsicG9zdF9pZCI6IjIyODI3MiJ9fQ==@&#8221; admin_label=&#8221;Scam examples&#8221; module_class=&#8221;purple-gradient-diagonal contact-us-links-block sec-hub&#8221; _builder_version=&#8221;4.16&#8243; _dynamic_attributes=&#8221;url,link_option_url&#8221; _module_preset=&#8221;default&#8221; header_text_align=&#8221;center&#8221; link_option_url=&#8221;@ET-DC@eyJkeW5hbWljIjp0cnVlLCJjb250ZW50IjoicG9zdF9saW5rX3VybF9wYWdlIiwic2V0dGluZ3MiOnsicG9zdF9pZCI6IjIyODI3MiJ9fQ==@&#8221; global_colors_info=&#8221;{}&#8221;][\/et_pb_blurb][et_pb_blurb title=&#8221;Phone fraud&#8221; url=&#8221;@ET-DC@eyJkeW5hbWljIjp0cnVlLCJjb250ZW50IjoicG9zdF9saW5rX3VybF9wYWdlIiwic2V0dGluZ3MiOnsicG9zdF9pZCI6IjIyODI2NSJ9fQ==@&#8221; alt=&#8221;eFlow Live Chat icon&#8221; admin_label=&#8221;Phone Fraud&#8221; module_id=&#8221;contact-us-webchat&#8221; module_class=&#8221;blue-gradient-diagonal contact-us-links-block sec-hub&#8221; _builder_version=&#8221;4.16&#8243; _dynamic_attributes=&#8221;url,link_option_url&#8221; _module_preset=&#8221;default&#8221; header_text_align=&#8221;center&#8221; link_option_url=&#8221;@ET-DC@eyJkeW5hbWljIjp0cnVlLCJjb250ZW50IjoicG9zdF9saW5rX3VybF9wYWdlIiwic2V0dGluZ3MiOnsicG9zdF9pZCI6IjIyODI2NSJ9fQ==@&#8221; global_colors_info=&#8221;{}&#8221;][\/et_pb_blurb][et_pb_blurb title=&#8221;Scam dictionary&#8221; url=&#8221;@ET-DC@eyJkeW5hbWljIjp0cnVlLCJjb250ZW50IjoicG9zdF9saW5rX3VybF9wYWdlIiwic2V0dGluZ3MiOnsicG9zdF9pZCI6IjIyODI3MCJ9fQ==@&#8221; alt=&#8221;eFlow Live Chat icon&#8221; admin_label=&#8221;Scam dictionary&#8221; module_id=&#8221;contact-us-webchat&#8221; module_class=&#8221;navy-gradient-diagonal contact-us-links-block sec-hub&#8221; _builder_version=&#8221;4.16&#8243; _dynamic_attributes=&#8221;url,link_option_url&#8221; _module_preset=&#8221;default&#8221; header_text_align=&#8221;center&#8221; link_option_url=&#8221;@ET-DC@eyJkeW5hbWljIjp0cnVlLCJjb250ZW50IjoicG9zdF9saW5rX3VybF9wYWdlIiwic2V0dGluZ3MiOnsicG9zdF9pZCI6IjIyODI3MCJ9fQ==@&#8221; global_colors_info=&#8221;{}&#8221;][\/et_pb_blurb][et_pb_blurb title=&#8221;Email fraud&#8221; url=&#8221;@ET-DC@eyJkeW5hbWljIjp0cnVlLCJjb250ZW50IjoicG9zdF9saW5rX3VybF9wYWdlIiwic2V0dGluZ3MiOnsicG9zdF9pZCI6IjIyODI2MCJ9fQ==@&#8221; admin_label=&#8221;Email Fraud&#8221; module_class=&#8221;turquoise-gradient-diagonal contact-us-links-block sec-hub&#8221; _builder_version=&#8221;4.16&#8243; _dynamic_attributes=&#8221;url,link_option_url&#8221; _module_preset=&#8221;default&#8221; header_text_align=&#8221;center&#8221; link_option_url=&#8221;@ET-DC@eyJkeW5hbWljIjp0cnVlLCJjb250ZW50IjoicG9zdF9saW5rX3VybF9wYWdlIiwic2V0dGluZ3MiOnsicG9zdF9pZCI6IjIyODI2MCJ9fQ==@&#8221; global_colors_info=&#8221;{}&#8221;][\/et_pb_blurb][et_pb_blurb title=&#8221;How to recognise scams?&#8221; url=&#8221;@ET-DC@eyJkeW5hbWljIjp0cnVlLCJjb250ZW50IjoicG9zdF9saW5rX3VybF9wYWdlIiwic2V0dGluZ3MiOnsicG9zdF9pZCI6IjIyODI1NSJ9fQ==@&#8221; admin_label=&#8221;How to recognise scams&#8221; module_class=&#8221;navy-gradient-diagonal contact-us-links-block email sec-hub&#8221; _builder_version=&#8221;4.16&#8243; _dynamic_attributes=&#8221;url,link_option_url&#8221; _module_preset=&#8221;default&#8221; header_text_align=&#8221;center&#8221; link_option_url=&#8221;@ET-DC@eyJkeW5hbWljIjp0cnVlLCJjb250ZW50IjoicG9zdF9saW5rX3VybF9wYWdlIiwic2V0dGluZ3MiOnsicG9zdF9pZCI6IjIyODI1NSJ9fQ==@&#8221; link_option_url_new_window=&#8221;on&#8221; global_colors_info=&#8221;{}&#8221;][\/et_pb_blurb][\/et_pb_column][\/et_pb_row][\/et_pb_section]<\/p>\n","protected":false},"excerpt":{"rendered":"<p>eFlow Security HubFraud and scams are becoming more common, and more sophisticated. Scammers are targeting people nationwide with fraudulent texts claiming to be from eFlow. The eFlow Security Hub aims to create awareness of scam attempts and educate our customers to be more scam savvy. eFlow does not send text messages with links to customers.Most [&hellip;]<\/p>\n","protected":false},"author":3,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_et_pb_use_builder":"on","_et_pb_old_content":"","_et_gb_content_width":"","_oasis_is_in_workflow":0,"_oasis_original":0,"inline_featured_image":false,"footnotes":""},"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v22.0 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>eFlow Security Hub | eFlow<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/eflow2021.wpengine.com\/eflow-security-hub\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"eFlow Security Hub | eFlow\" \/>\n<meta property=\"og:description\" content=\"eFlow Security HubFraud and scams are becoming more common, and more sophisticated. Scammers are targeting people nationwide with fraudulent texts claiming to be from eFlow. 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