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Accessibility Statement

 eFlow.ie is committed to: 

eFlow is committed to ensuring that this website and mobile application maintain “Level AA” conformance to the Web Content Accessibility Guidelines (WCAG) 2.2, to comply with the National Disability Authority’s Code of Practice on Accessibility of Public Services and Information Provided by Public Bodies.

 eFlow is committed to ensuring that all new information on this website and mobile application achieves and maintains “Level AA” conformance to the Web Content Accessibility Guidelines (WCAG) 2.2 including accessibility when we procure 3rd-party systems or upgrades to existing systems.

The Web Content Accessibility Guidelines (WCAG) 2.2 defines requirements for designers and developers to improve accessibility for people with disabilities. This eFlow website and mobile application are reviewed on a monthly basis to ensure any changes / additions are compliant with “Level AA” conformance to the Web Content Accessibility Guidelines (WCAG) 2.2  The eFlow website and mobile application are partially compliant with WCAG 2.2 due to the non compliances listed below : 

Non-Accessible Statement

eFlow Website

  • Keyboard focus indicator is missing (2.4.7) – can lead  to confusion and frustration for users who rely on keyboard navigation
  • Page missing a title (2.4.2) – can lead to confusion for users, especially those using assistive technologies such as screen readers
  • Page language has not been identified (3.1.2) – can lead to accessibility issues such as screen reader misinterpretation, translation tool errors and cognitive and learning impediments

eFlow Mobile Application

  • Font Magnification Support issues (1.4.4) – can cause issues for users with visual impairment
  • Label in Name (2.5.3) – can impede speech-input users activating controls by speaking the visible label   
  • Missing View Type in Spoken Output (Custom rule A-4) – can prevent users with disabilities from understanding how to interact with the elements

eFlow are in the process of addressing the issues above and expect these areas of non-compliance to be fixed by 30th June 2026.

This statement was reviewed and updated on 06th May 2026. The methods used to prepare the statement are laid out in Article 3(1) of Commission Implementing Decision (EU) 2018/1523 and by the National Disability Authority.

Persons with a disability, or anyone acting on their behalf, may make a complaint to eFlow if they consider that the organisation has failed to comply with the provisions of Sections 25, 26, 27 & 28 of the Disability Act 2005  or the Equal Status Act 2000.

eFlow welcomes your feedback on the accessibility of their website and mobile application If you find that you are not able to access, request information, or use content on the eFlow website or mobile application for accessibility reasons, please contact us through the ‘Contact Us’ page. We will endeavour to respond to all contacts as soon as possible, and no later than two working days after receipt.