Balance and Statements

To view your account balance:

1. Login to eFlow.ie with your username and password.
2. Click on ‘Invoices and Payments’ in the Account Overview section. Your balance will appear at the top of the page. If you have a Post Pay account, you can view your statements on the ‘Invoices and Payments’ page. To view your statement, select the required date range and then click the ‘page’ icon of the statement you would like to view.

The payment date is displayed on the ‘Invoices and Payments’ page. Payment for any balance due at the end of the month will be taken out of your account on the date displayed.

1. Login to eFlow.ie with your username and password.
2. On the account overview page, click ‘Invoices and Payments’ followed by clicking ‘Top Up Payment’
3. On the ‘Top Up Payment’ page, enter the amount you would like to pay in the ‘Amount to Pay’ box.
4. Select from the saved payment methods or pay using a new payment method by clicking on Debit/Credit card under ‘Pay by card’ and enter your card details.
5. Click Pay’ button to complete the payment.

 If you have a Pre-Pay account, you can view your current balance under the ‘Statements and Payments’ heading.  To better understand your account balance, it is best to view your most recent statement. Select the date range of the statements you would like to view and click the page beside the statement you would like to view. You can make additional Top-up payments online to extend your credit.

Your account balance is located on the ‘Invoices and Payments’ page for post pay, for pre-pay, your balance is located on the ‘Statements and Payments’ page. The balance refers to the total which will appear on your next eFlow invoice/statement. This relates to charges incurred during the previous month, for which payment has not yet been taken from your registered payment method on your statement.

It does not include journeys which were taken during the current month (your live balance) and will not match the sum of passages on the ‘Journeys’ page.

To view your eFlow statements or invoices, log in to eFlow.ie with your username and password.

1. For prepay accounts, select ‘Statements and Payments’ in the account overview page If you have a post pay account, select ‘Invoices and Payments’.
2. Select the date range of the statements you would like to view (unfortunately, we can’t provide statements prior to our systems upgrade on August 7^th Please contact us should you require your statements before this date).
3. Click the ‘Paper Page’ icon of the statement you would like to view and it within your browser…
4. Select ‘File’ and ‘Save As…’ to download and save the PDF file.

To change how you receive your statement:

1. Log in to eFlow.ie with your username and password.
2. Select ‘My Details’ on the account overview page.
3. Click ‘Contact Preferences’
4. Click ‘Receive Bills by’ drop down menu and select whether you want to receive your statement by email or post.
5. Click ‘Save All Changes’ at the bottom of the page.