FAQs

Reset Password 

• If you forgot your password, you can reset here and by entering the email address linked to your account.
• We will send you an email with a link to reset your password. 

Retrieve Username 

• You can use the email address associated with your account or your username. If you're unsure, your username can be found on your eFlow invoice/statement.
• To find it online, click here. You will be prompted to enter your account number and the email address associated with your account.
• We will then send you an email with your username. If you need additional support, you can contact us. 

You have the option to change the following account preferences:  

• Notifications: Opt-in to receive important service updates.
• Communication Preferences: Receive your monthly statement/invoice by email or post.
• Language: Receive correspondence in English or Irish.

 To review your preferences, log in to your eFlow account and select ‘Account Preferences’ in the main menu.   

• You can nominate up to two additional contacts on a Personal account.
• These contacts can update vehicle details, add payment information, and manage your account on your behalf. To add an additional contact, log in to your eFlow account, from the main menu select ‘Contact Details’ , then click ‘Additional Contacts’.  

• If you created your eFlow account over the phone with the Customer Service Team, you will need to activate your account before logging in for the first time. You can activate your account here.
• To activate your account, you will need your account number, vehicle registration number and surname located in the welcome letter we sent to you. 

• You can close your eFlow account at any point by logging in and selecting ‘Close My Account’ in the main menu.
• Once your balance is clear, your account will be closed after 30 days. Any refund will be issued to your default payment method.  

• If you have a tag, avoid a €20 (plus VAT) fee, by returning your old tag free of charge to:  

  eFlow 
  PO BOX 13294 
  Freepost FCK7528 
  Cork 

Your tag will stop working immediately. You will need to pay tolls at unregistered rate, and prior to the 8pm next day deadline.