Vehicles and Tags

To add a new vehicle to your account:

1. Log in to your eFlow account with your username and password.
2. Select My Vehicles in the Account Overview screen.
3. The Add vehicle section is at the bottom of the My Vehicles page.
4. To add a vehicle, enter your vehicle registration number in the ‘Add new vehicle details’ box and click ‘Add vehicle’.
5. Select if you would like to assign video or tag tolling to the vehicle.
6. To use your existing tag on your new vehicle, select ‘choose existing tag’. Select the tag you wish to switch to your vehicle followed by the ‘finish adding vehicle’ button. Otherwise select ‘order new tag’ followed by ‘Add Vehicle’.
7. For video tolling, click ‘Add Vehicle’.

Please note: while most vehicle details will populate automatically, you will need to manually enter details for vehicles from outside of the Republic of Ireland.

If you would like to use your existing eFlow tag, when adding your vehicle:

1. Select tag tolling when adding your vehicle.
2. Select ‘choose existing tag’.
3. Select the tag you would like to switch your new vehicle to.
4. Click ‘Finish Adding Vehicle’ to confirm.
5. You will also have the option to remove the vehicle your tag was assigned to or choose to keep it on your account.

If a vehicle is removed before the tag is reassigned, the tag will be deactivated immediately. You will need to return the deactivated tag to eFlow’s Freepost address below to avoid incurring a charge for the cost of the tag (€20.00+VAT).A new tag will be issued to you for any vehicle subsequently added to your account.

Tag return address:
eFlow
PO BOX 13294
Freepost FCK7528
South City DSU
Cork

For every additional vehicle added to your account with tag tolling, an extra tag rental fee will be applied. For example, if you have one vehicle, you will pay €1.00+VAT per month, but if you have three vehicles with tags, this will amount to €3.00+VAT in tag rental fees each month.

If you have recently purchased the vehicle, the vehicle may still be on the previous owner’s eFlow account. To have this vehicle added to your own eFlow account, you may need to contact us to register this vehicle to your account. You’ll need to be able to confirm the make and model of the vehicle in order for eFlow to be able to remove it from someone else’s account.

Please keep a note of the date when you bought the vehicle as we may need this to complete a transfer of journeys to your account.

You can also contact the previous owner and ask them to remove the vehicle from their account, after which you will be free to add it to yours.

There is no upward limit on the number of vehicles which can be on an account at any given time.

When you add a vehicle to your account eFlow will inform you of the vehicle class according to its vehicle registration number (if the vehicle is registered with the Driver and Vehicle Computer Services Division (DVCSD). M50 tolls are charged based on whether the vehicle is registered as a ‘private’ or ‘commercial’ vehicle. For ‘commercial’ vehicles, the unladen vehicle weight will be used to determine the vehicle class.

All vehicle information for vehicles registered in the Republic of Ireland is obtained from the National Vehicle and Driver File (NVDF), which is held by the Driver and Vehicle Computer Services Division (DVCSD). eFlow cannot alter this information, and any queries regarding the details in the NVDF should be made to the DVCSD by the registered owner of the vehicle.

For details of vehicle classes on other toll roads and their charges please visit TII.ie

Please note: information for vehicles registered outside the Republic of Ireland will not be available on eflow.ie. The vehicle details will have to be entered manually, and you may be asked for a copy of the vehicle’s log book / registration certificate to confirm the details entered.

1. Log in to your eFlow account with your username and password.
2. Select ‘My Vehicles’ on the account overview page.
3. To remove a vehicle, click the ‘cog’ icon under the manage column.
4. Select ‘Remove Vehicle’.
5. If there is a tag assigned to the vehicle you can transfer the tag to another vehicle or deactivate the tag.
6. Select the ‘Remove Vehicle’ or ‘Transfer Tag’ button to confirm.

For tag tolling, if an additional vehicle is not added to your account, you will only have the option to deactivate your tag when removing your vehicle. You must return the deactivated eFlow tag to the freepost address below to avoid incurring a charge for the cost of the tag (€20.00 + VAT).

Tag return address:
eFlow
PO BOX 13294
Freepost FCK7528
South City DSU
Cork

Every time you pass through the M50 toll, or through express lanes on other Irish toll plazas, your eFlow tag is read. This records your journey on your eFlow account.

Once received, your eFlow tag will work immediately on the M50. It will become active on other Irish toll roads (M7, M1 etc.) up to two days after the date of issue.

The correct positioning of your eFlow tag is essential to ensure it is read correctly.

• Cars/vans: Affix your eFlow tag high up on your windscreen, ideally centred just beneath the rear-view mirror.
• Lorries, buses: Affix your eFlow tag on the bottom centre of the windscreen.

Please note: Some windscreens (athermic) have a metallic layer to reflect heat from the sun. In such cases, the eFlow tag must be placed within the areas of the windscreen which lacks this coating. Such areas are normally marked with a different colour or pattern.

You don’t need to do anything to activate your eFlow tag. Your eFlow tag will work immediately on the M50 as our cameras will pick up your license plate number before you receive your eFlow tag in the post and install it in the vehicle. However, it will not become active on other Irish toll roads until up to two days after the date of issue. The date of issue will be printed on the letter that comes with your eFlow tag.

Toll express lanes for barrier toll roads have different speed and distance requirements. In order for the barrier to lift your vehicle must be driving under 50km/hour when approaching the barrier.

You must observe speed limits and maintain a distance of at least 30 metres from the vehicle in front of you. Failure to comply with speed and distance requirements may result in the barrier not lifting.

Your eFlow tag battery will last approximately five years.

If the battery in your eFlow tag runs out you can return it to eFlow and order a new one. Please contact our customer care team for more details.

If the battery in your tag runs out, we will replace the eFlow tag free of charge. You must return the deactivated eFlow tag to us in your prepaid registered envelope to avoid incurring a charge for the cost of the tag (€20.00 + VAT).

Tag Return Address:
eFlow,
PO BOX 13294,
South City DSU
Cork

Your eFlow tag will work on all toll roads in the Republic of Ireland listed in the table below.

M50 video tolling is only for use on the M50 Toll Road.
Video tolling is not in use on any of the other toll roads in the Republic of Ireland.

The correct positioning of your eFlow tag is essential to ensure it is read correctly.

• Cars/vans: Affix your eFlow tag high up on your windscreen, ideally centred just beneath the rear-view mirror. Please see the above video for a guide to eFlow tag installation.
• Lorries, buses: Affix your eFlow tag on the bottom centre of the windscreen. Please see the above video for a guide to eFlow tag installation.

Please note: Some windscreens have a metallic layer to reflect heat from the sun. In such cases, the eFlow tag must be placed within the areas of the windscreen which lacks this coating. Such areas are normally marked with a different colour or pattern.

If you want to switch your tag to a different vehicle:

1. Login to your eFlow account with your username and password.
2. Select ‘My Vehicles’ on the account overview page.
3. Select the ‘cog’icon beside the vehicle you wish to switch the tag from to another vehicle.
4. Press ‘Reallocate Tag’ and select the vehicle you wish to switch your tag to.
5. Read the information and press ‘Reallocate Tag’ to confirm.

You have now successfully switched the tag and a new tag holder will be delivered to your postal address.

If for any reason you cannot switch your tag successfully, please contact us.

A new tag holder can be requested online free of charge.

1. Log in to your account with your username and password.
2. Select ‘My Vehicles’ on the account overview page.
3. Select the ‘cog’ icon beside the vehicle you need a new tag holder for.
4. Select ‘Request Tag Holder’ and confirm what vehicle the tag is for.
5. Select the ‘use a different address’ box to change your delivery address.
6. Click ‘Request Tag Holder’.

Your tag holder should be delivered within 3-5 working days.

Please note: We no longer supply tag holders for the old, larger eFlow tags, only for the new smaller eFlow tags. Should you require a new tag you will be issued a smaller more compact tag and tag holder.

You will need to contact us directly to order a new tag through one of our communication channels here. Also, you will need to order a new tag from eFlow.ie.

Once ordered your new tag should arrive within 3-5 working days. If the tag is found and returned after being reported stolen, please return the tag to our freepost address below.
eFlow
PO BOX 13294
Freepost FCK7528
South City DSU
Cork

Please contact eFlow and let us know. A new tag and tagholder will be issued. However, you will incur a tag fee of €20.00 + VAT which will be charged to your account. Alternatively, you can contact the person who bought the vehicle to return the tag.

When you close your account, you are required to return your tag within 14 days to the freepost address below:

eFlow
PO BOX 13294
Freepost FCK7528
South City DSU
Cork

Please note: There is a fee of €20.00+VAT for each unreturned tag.

Motorhome, campervan and caravan vehicles fall under the category of ‘a motor car or public service vehicle with seating for up to 8 passengers’ and will need to pay the M50 toll at the following rates:

If your motorhome is outside the Republic of Ireland, please enter the vehicle class – ‘1 – Car’ if paying a tolling at the unregistered rate or adding a vehicle to your eFlow account.

Please note these charges only apply to the M50 and rates at other toll roads across Ireland may vary. For information on toll rates on other motorways in Ireland click here.