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Vehicles & Tags

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Vehicles & Tags
Vehicles
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How to add a vehicle to your eFlow account

To add a new vehicle to your account:

  1. Log in to your eFlow account with your username and password.
  2. Select My Vehicles in the Account Overview screen.
  3. To add a vehicle, enter your vehicle registration number in the box presented.
  4. Select if you would like to assign video or tag tolling to the vehicle.
  5. For tag tolling, if you plan to reuse your existing tag on your new vehicle, select ‘choose existing tag’. Select the tag you wish to assign to your vehicle to followed by the ‘finish adding vehicle’ button. Otherwise select ‘order new tag’ followed by ‘Add Vehicle’.
  6. For video tolling, click ‘Add Vehicle’.

Please note: while most vehicle details will populate automatically, you will need to manually enter details for vehicles from outside of the Republic of Ireland.

Would you like to use your eFlow tag in your new vehicle?

If you would like to reuse your eFlow tag, select tag tolling when adding your vehicle to your account and then select ‘choose existing tag’. A pop up will appear allowing you to choose which tag you would like to assign to your new vehicle. Click the ‘Finish Adding Vehicle’ button to confirm. You will also have the option to remove the vehicle your tag was assigned to or choose to keep it on your account.

If a vehicle is removed before the tag is reassigned, the tag will be deactivated immediately. You will need to return the deactivated tag to eFlow to avoid incurring a charge for the cost of the tag (€20.00+VAT). A prepaid envelope will be issued to you from eFlow to return the tag. A new tag will be issued to you for any vehicle subsequently added to your account.

Monthly Tag Fees

For every additional vehicle added to your account with tag tolling, an extra tag rental fee will be applied. For example, if you have one vehicle, you will pay €1.00+VAT per month, but if you have three vehicles with tags, this will amount to €3.00+VAT in tag rental fees each month.

How do I add a vehicle to my account

Firstly, please ensure that you’ve entered the correct license plate number when attempting to add the vehicle to your eFlow account. To add the vehicle to your account, enter your vehicle registration number in the text box below ‘Change my vehicle’. Select whether you would like video or tag tolling. For video tolling, ‘select add vehicle’.

For tag tolling, if you would like to reuse your eFlow tag, select tag tolling when adding your vehicle to your account and then select ‘choose existing tag’. A pop up will appear allowing you to choose which tag you would like to assign to your new vehicle. Click the ‘Finish Adding Vehicle’ button to confirm. You will also have the option to remove the vehicle your tag was assigned to or choose to keep it on your account. Otherwise select ‘order new tag’ followed by ‘Add Vehicle’.

If the make, model and colour don’t match your vehicle, please double-check your vehicle registration number. You can re-enter your vehicle registration number in the text box below the list of vehicles on your account. If you have recently purchased the vehicle, the vehicle may still be on the previous owner’s eFlow account. To have this vehicle added to your own eFlow account, you may need to contact us to re-register this vehicle to your account. You’ll need to be able to confirm the make and model of the vehicle in order for eFlow to be able to remove it from someone else’s account.

Please keep a note of the date when you bought the vehicle as we may need this to complete a transfer of journeys to your account.

You can also contact the previous owner and ask them to remove the vehicle from their account, after which you will be free to add it to yours.

How many vehicles can I have on my account?

There is no upward limit on the number of vehicles which can be on an account at any given time.

What class is my vehicle?

When you add a vehicle to your account, eFlow.ie will inform you what vehicle class it is, according to its vehicle registration number (if the vehicle is registered with the Driver and Vehicle Computer Services Division (DVCSD). M50 tolls are charged based on whether the vehicle is registered as a ‘private’ or ‘commercial’ vehicle, and, for ‘commercial’ vehicles, the unladen vehicle weight will be used to determine the vehicle class.

All vehicle information for vehicles registered in the Republic of Ireland is obtained from the National Vehicle and Driver File (NVDF), which is held by the Driver and Vehicle Computer Services Division (DVCSD). eFlow cannot alter this information, and any queries regarding the details in the NVDF should be made to the DVCSD by the registered owner of the vehicle.

For details of vehicle classes on other toll roads and their charges please visit TII.ie

Please note: information for vehicles registered outside the Republic of Ireland will not be available on eflow.ie. The vehicle details will have to be entered manually, and you may be asked for a copy of the vehicle’s log book / registration certificate to confirm the details entered.

How can I remove my vehicle from my account
  • Log in to eFlow account with your username and password.
  • Select ‘My Vehicles’ on the account overview page.
  • To remove a vehicle, click the eye icon under the ‘more’ column.
  • Select the ‘Remove Vehicle’ button in the pop-up box.
  • If there is a tag assigned to the vehicle you will be asked if you wish to transfer the tag to another vehicle or deactivate the tag.
  • Select the ‘Remove Vehicle’ or ‘Transfer Tag’ button to confirm.

For tag tolling, if an additional vehicle is not added to your account, you will only have the option to deactivate your tag when removing your vehicle. You will be issued a pre-paid envelope where you will need to return the deactivated tag to eFlow to avoid incurring a charge for the cost of the tag (€20.00+VAT). added to your account with the tag tolling option selected.

 

 

Tags
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How does the tag work?

Every time you pass through the M50 toll, or through express lanes on other Irish toll plazas, your eFlow tag is read. This records your journey on your eFlow account.

Once activated, your eFlow tag will work immediately on the M50. It will become active on other Irish toll roads (M7, M1 etc.) up to two days after the date of issue.

How do I affix my tag?

The correct positioning of your eFlow tag is essential to ensure it is read correctly.

  • Cars/vans: Affix your eFlow tag high up on your windscreen, ideally centred just beneath the rear-view mirror.
  • Lorries, buses: Affix your eFlow tag on the bottom centre of the windscreen.

Please note: Some windscreens (athermic) have a metallic layer to reflect heat from the sun. In such cases, the eFlow tag must be placed within the areas of the windscreen which lacks this coating. Such areas are normally marked with a different colour or pattern.

 

 

When will my eFlow tag start working?

You don’t need to do anything to activate your eFlow tag. Your eFlow tag will work immediately on the M50 as our cameras will pick up your license plate number before you receive your eFlow tag in the post and install it in the vehicle. However, it will not become active on other Irish toll roads until up to two days after the date of issue. The date of issue will be printed on the letter that comes with your eFlow tag.

 

 

What is the speed limit in the express lane?

Toll express lanes for barrier toll roads have different speed and distance requirements in order for the barrier to lift your vehicle must be driving under 50km/hour when approaching the barrier.

You must observe speed limits and maintain a distance of at least 30 metres from the vehicle in front of you. Failure to comply with speed and distance requirements may result in the barrier not lifting.

Can I use my eFlow tag in car parks?
No, your eFlow tag will not work in car parks.
How long will the battery in my tag last?

Your eFlow tag battery will last approximately five years.

If the battery in your eFlow tag runs out you can return it to eFlow and order a new one. Please contact our customer care team for more details.

If the battery in your tag runs out, we will replace the eFlow tag free of charge. You must return the deactivated eFlow tag to us in your prepaid registered envelope to avoid incurring a charge for the cost of the tag (€20.00 + VAT).

Tag Return Address:
eFlow,
PO BOX 13294,
South City DSU
Cork

Where can I use my eFlow tag?

Your eFlow tag will work on all toll roads in the Republic of Ireland.

These roads are:

  • M50 Barrier-Free Toll (Junction 6 (N3 Blanchardstown) and Junction 7 (N4 Lucan))
  • M1 (Gormanston – Monasterboice)
  • M3 (Clonee – Kells)M4 (Kilcock – Enfield – Kinnegad)
  • N6 (Galway – Ballinasloe)
  • M7/M8 (Portlaoise – Castletown/Portlaoise – Cullahill)
  • N8 (Rathcormac – Fermoy Bypass)
  • N25 (Waterford City Bypass)
  • Tom Clarke Bridge (formerly known as East Link bridge)
  • Dublin Tunnel (Dublin Port)
  • Limerick Tunnel
Where can I use M50 video tolling?
M50 video tolling is only for use on the M50 Toll Road.
Installing your eFlow Tag

The correct positioning of your eFlow tag is essential to ensure it is read correctly.

  • Cars/vans: Affix your eFlow tag high up on your windscreen, ideally centred just beneath the rear-view mirror. Please see the above video for a guide to eFlow tag installation.
  • Lorries, buses: Affix your eFlow tag on the bottom centre of the windscreen. Please see the above video for a guide to eFlow tag installation.

Please note: Some windscreens have a metallic layer to reflect heat from the sun. In such cases, the eFlow tag must be placed within the areas of the windscreen which lacks this coating. Such areas are normally marked with a different colour or pattern.

Switching tags between vehicles

If you want to reassign your tag to a different vehicle, you can do that online:

  1. Login to your eFlow account.
  2. Click ‘My Vehicles’ in the account overview page.
  3. Select the ‘eye’ icon beside the vehicle you wish to switch the tag to and select ‘swap to tag tolling’.
  4. Select ‘choose existing tag’. Click the drop down menu and select the tag you wish to assign to the respective vehicle.
  5. Select ‘Change to Tag Tolling’. You can also choose whether to keep or remove the vehicle the tag was switched from.

If for any reason you cannot switch your tag successfully, please contact us.

Please note: If the vehicle you are trying to add is already registered to another account you will not be able to add the vehicle to your account. To do so, you must remove the vehicle from the other account before adding it to your account.

If you need a new eFlow tag holder for any vehicle, you can request it by clicking on the blue ‘eye’ icon under the ‘more’ column in the section of Your account.

Please note: eFlow tags are not transferable from one vehicle to another similar type of vehicle e.g. from one car to another car. This is because each eFlow tag is associated with a specific vehicle and its account. If you use a tag from another vehicle, you will be charged as a non-registered user on the M50 as tags are assigned to specific license plate numbers. If a tag is used in a car that it’s not assigned to, it will not work on any tolls around Ireland.

 

Can I order a New Tag Holder

A new tag holder can be requested online free of charge.

  1. Log in to your account with your username and password.
  2. Click ‘My Vehicles’ on the account overview page.
  3. Select the ‘eye’ icon under the ‘more’ column of the vehicle you wish to request a new tag holder for.
  4. Select the ‘Request Tag Holder’ button and confirm what vehicle the tag is for.
  5. If you need your tag holder delivered to a different address, select the ‘use a different address’ box and enter the address you would like the tag holder delivered to.
  6. Click ‘Request Tag Holder’.

Your tag holder should be delivered within 3-5 working days.

Please note: We no longer supply tag holders for the old, larger eFlow tags, only for the new smaller eFlow tags. Should you require a new tag, you will be issued a smaller, more compact tag and tag holder.

If you want to switch your tag to a different vehicle:

  1. Login to your eFlow account.
  2. Click ‘My Vehicles’ in the account overview page.
  3. Select the ‘eye’ icon beside the vehicle you wish to switch the tag to and select ‘swap to tag tolling’.
  4. Select ‘choose existing tag’. Click the drop-down menu and select the tag you wish to assign to the respective vehicle.
  5. Select ‘Change to Tag Tolling’. You can also choose whether to keep or remove the vehicle the tag was switched from.

If you do not switch your tag to the new vehicle, the barrier will not lift for you on the lanes at the other toll roads on your next journey. Tags can only be assigned to one license plate number, they cannot be swapped between vehicles.

You may also need to request a new tag holder for the adhesive to stick to your windscreen and will need to correctly position the tag inside the vehicle in which they are switching to in order to detect the tag when passing through the toll.

My eFlow tag is stolen

You will need to contact us directly to order a new tag through one of our communication channels here. Also, you will need to order a new tag from eFlow.ie. 

Once ordered, your new tag should arrive within 3-5 working days. If the tag is found and returned after being reported stolen.

I sold my vehicle with the eFlow tag still inside

Please contact eFlow and let us know. A new tag and tagholder will be issued. However, you will incur a tag fee of €20.00 + VAT which will be charged to your account. Alternatively, you can contact the person who bought the vehicle to return the tag.

I need to send my tag back to eFlow

When you close your account, a prepaid envelope to return your tag is issued to you. If you have not received this envelope please contact us by webchat, Twitter/Facebook or by telephoning our customer service team on 0818 50 10 50 or +353 1 4610122 if calling from outside of Republic of Ireland, Monday to Friday 08:00 – 21:00, Saturday and Sunday 10.00 to 18:30.
Please note: There is a fee of €20.00+VAT for each unreturned tag.

What are the Motorhome & Campervan classification types?

Motorhome, campervan and caravan vehicles fall under the category of ‘a motor car or public service vehicle with seating for up to 8 passengers’ and will need to pay the M50 toll at the following rates:

VEHICLE TYPE NO Account M50 VIDEO TOLLING M50  TAG TOLLING
A motor car or public service vehicle with seating for up to 8 passengers €3.20 €2.70 €2.10

 

If your motorhome is outside the Republic of Ireland, please enter the vehicle class – ‘1 – Car’ if paying a tolling at the unregistered rate or adding a vehicle to your eFlow account.

Please note these charges only apply to the M50 and rates at other toll roads across Ireland may vary. For information on toll rates on other motorways in Ireland click here.

Reasons why tag is not working
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eFlow tag positioning

If your eFlow tag is not working, ensure that it is positioned correctly (in cars and people carriers, tags should be installed horizontally on the inside of the windscreen behind the rear-view mirror. In lorries and buses, the tag should be placed vertically at the bottom centre of the windscreen and that you are driving within the express lane speed and distance limits.

Please note: Some windscreens (athermic) have a metallic layer to reflect heat from the sun. In such cases, the eFlow tag must be placed within the areas of the windscreen which lacks this coating. Such areas are normally marked with a different colour or pattern.

Account suspension

Your tag will stop working if your eFlow account has been suspended. Your account is suspended because we attempted to take payment twice; both being unsuccessful. Your payment may have been unsuccessful as the payment card on your account may have expired or the payment was declined as there was insufficient funds in your account.

There are two steps to reactivate your eFlow account:

  1. Pay the full outstanding balance; and
  2. Update the payment details on your account.

To pay the balance on your account, log into your account and click ‘Make Payment’. Once you’ve paid your outstanding fees, click ‘back to my account’. You will be told to add a valid payment method, click ‘ok’ and login in to your eflow account. You will be prompted to update your payment details, click ‘add payment method’. Once your payment method has been successfully updated, click ok. Login to your eFlow account to successfully reactivate your account.

Once the full outstanding balance is paid and a valid payment method is added, your account will be no longer be suspended and your tag will become active.

Please note: If a tag account becomes suspended, the tag will become inactive and will not work on the M50 toll or any other toll roads. Any M50 journeys made by your vehicle(s) while your account is suspended will be charged at the unregistered rate. This means that you will have to pay your toll by the following day 8pm deadline to avoid late penalties.

 

 

 

 

 

eFlow tag is not working

If your eFlow tag is no longer working, you can order a new one by contacting our customer service team here. Once ordered, your new tag should arrive within 3-5 working days. Please return your old tag in the prepaid envelope issued to avoid incurring a €20 + VAT fine.

To report a faulty tag:

If you need to report a faulty tag please contact our customer service team and request a new tag. Find out how to get in touch here.

The eFlow tag is being used in a vehicle that it is not assigned to

Your eFlow tag must be used in the vehicle to which it is currently assigned. If you remove a tag from one car and use it in another without reassigning, it will not work.