eFlow: MyTolls App Quick Access Profile Terms and Conditions

1.1 Transport Infrastructure Ireland (“TII”) is the operational name of the National Roads Authority (“NRA”) following the dissolution of the Railway Procurement Agency and the transfer of its functions to the NRA in accordance with the Roads Act 2015.   TII’s main address is Parkgate Business Centre, Parkgate Street, Dublin 8, D08, DK10.

1.2 TII has appointed Turas Mobility Services Ireland Limited (“Turas”) to provide services in relation to the operation of the M50 Barrier-Free Tolling System and eFlow, including the operation of the App.

1.3 References to “eFlow” “we”, “us” or “our” in these Terms refer to TII, or Turas operating eFlow on TII’s behalf.

2.1 In these Terms, the following words and expressions shall have the following meaning unless the context otherwise requires:

“Late Payment Charges” means such amount as eFlow may specify from time to time as the additional amount payable by you if eFlow fails to receive a payment as required under these Terms.

“M50 Toll Road” means that part of the N50 national road (otherwise known as the M50) that is a Toll Road.

“Toll Bye-Laws” means, at any time, the bye-laws applicable to the M50 Toll Road made pursuant to the Roads Acts 1993 to 2023.

3.1 If you do not wish to open a full, registered eFlow Account, you may instead open a “Quick Access” Profile, available on the App only. A Quick Access Profile allows you to manage payments and journeys on an account on the eFlow: MyTolls App, without requiring you to open a full, registered eFlow Account.   However, you should be aware that holders of fully registered eFlow Accounts are entitled to reduced toll charges, whereas tolls for users of Quick Access Profiles are still charged at the unregistered rate. 

3.2 A Quick Access Profile also allows you: 

1. the option to register for push notifications on the App; 

2. to add credit;

3. to set up automatic payments

4. to view your balance;

5. to add or remove payment methods, such as credit or debit cards;

6. to manage up to one vehicle; 

7. to view details of journeys; 

8. to make payments for selected journeys; and 

9. to manage your Quick Access Profile (e.g. changing passwords, phone numbers and email addresses)

3.3 eFlow reserves the right to refuse any application to open a Quick Access Profile. 

3.4 In circumstances where you apply for a Quick Access Profile on the App, you will be asked to acknowledge and agree to these Terms if you wish to proceed. By marking the checkbox presented to you, you will be deemed to have entered into, and accepted, these Terms.

4.1 To set up a Quick Access Profile, you will be required to complete a Quick Access Profile application on the App.  The information to be included in the Quick Access Profile application form includes:

1. email address (which will also function as your username), name and mobile phone number;
2. details of the vehicle you wish to register on the profile (such as licence plate number, make, model, colour and vehicle type); and
3. at your option - proposed payment method, i.e. credit card, debit card or digital wallet details (e.g. Apple Pay) and whether you wish to opt-in for automatic toll payments.  

4.2 The details you provide on applying for your Quick Access Profile are important and must be true and accurate. If there are any changes to these details, please record them by logging in to your profile and editing your information. 

4.3 When providing vehicle registration details to us, you confirm that you are the owner, or are authorised to provide the details, of the relevant vehicle. 

4.4 If you choose, or you are provided with, a password or any other piece of information as part of our security procedures, you must treat such information as confidential and you must not disclose it to any third party. You agree to notify eFlow immediately if your password is lost or misused. Subject to appropriate security checks, you will be required to choose a new password or may be issued with a new password. 

5.1 By providing your credit card, debit card or digital wallet details you are providing your authority for tolls/charges to be deducted using these payment methods:

1. in the case of automatic toll payments, as and when those charges are incurred; and
2. in other cases, when you log in to your profile and authorise the payment of toll charges. 

5.2 If the payment method fails for any reason (for example because you changed your credit or debit card without notifying us) or you do not pay the charges by another method, then you may incur Late Payment Charges, including additional fines or penalties as set out in the Toll Bye-Laws.

6.1 eFlow must be notified of any disputes of charges appearing on your Quick Access Profile within fifty (50) days of the charge being posted. All disputes are subject to review and approval by eFlow and may require additional documentation or evidence from you. For the purpose of resolving disputes, eFlow retains photographic images of all transactions on the M50 Toll Road for a limited period.

7.1 Neither eFlow nor its agents will have any obligation or liability with respect to your use, or the performance of, the App or your Quick Access Profile on the App. Without prejudice to the foregoing, eFlow shall not be liable to you for any loss of profits, goodwill, business opportunity or any type of special or consequential loss incurred by you, whether directly or indirectly as a result of your use of the App or your Quick Access Profile. 

8.1 You may close your Quick Access Profile at any time. If you have any payment methods linked to your Quick Access Profile which are set to automatic payment, you must remove these payment methods before closing your Profile. 

8.2 If you wish to open a registered eFlow Account, you will need to first close your Quick Access Profile. 

8.3 We may terminate your Quick Access Profile with immediate effect if you are in material breach of any of these Terms, where such breach is incapable of remedy or, if capable of remedy, such breach is not remedied within thirty (30) days after notice therefore has been given by eFlow to you. 

8.4 Notwithstanding any termination or closure of your Quick Access Profile, you remain responsible for the payment of any journey charges owed by you. If such unpaid charges are not promptly paid to eFlow, you may become liable for Late Payment Charges, including additional fines or penalties as set out in the Toll Bye-Laws.

8.5 Any remaining credit balance will be refunded to you to your chosen payment method once you contact the eFlow Contact Centre.

9.1 For information on the processing of your personal data including our use of cookies in connection with your Quick Access Profile, please see (i) the eFlow: MyTolls App Privacy Notice, (ii) the eFlow: MyTolls App Cookies Policy (which primarily relates to the personal data which is collected and processed when you visit the App) and (iii) the eFlow Data Protection Notice (which primarily relates to the personal data which is collected and processed when you avail of the eFlow M50 barrier-free tolling system), all of which are available via the App. 

10.1 You represent and warrant to eFlow:

1. the information disclosed to eFlow in connection with these Terms is true and correct;
2. you have validly accepted these Terms; and
3. these Terms constitute your valid and binding obligations.

10.2 Except as expressly set out in these Terms, all other representations, warranties, terms and conditions whether express or implied in relation to the Quick Access Profile or the information contained herein are hereby excluded to the fullest extent permitted by law. 

11.1 If we become aware that you have violated any of these Terms we may immediately take corrective action including preventing you from accessing your Quick Access Profile and/or closing your Profile and removing any information, data and content on the App by you, at any moment and without notice. If we have been injured by your violation we may in our discretion seek to recover damages or other forms of monetary compensation from you. 

12.1 These Terms may be changed by eFlow at any time and any such changes will be notified to you prior to coming into effect. You will be deemed to have accepted any such changes within fourteen (14) days of the notification or when you have a toll transaction on the M50 Toll Road after the date of notification, whichever is the earlier.

13.1 These Terms shall be governed by and construed in accordance with the laws of Ireland and you hereby submit to the exclusive jurisdiction of the Irish Courts.

To contact us, please email info@eflow.ie or see further contact details at https://eflow.ie/contact-us.