In this Agreement the following words and expressions shall have the following meanings unless the context otherwise requires:
“Account” means your Personal, Business or Visitor Account with eFlow.
“Account Application Form” means the application form to be completed by you or the Service Centre Agent in the case of a Customer who makes an application through the Customer Service Centre, in order to open an Account.
“Account Balance” means, at any time, the amount recorded by which an Account may be in credit or in debit, as the case may be.
“Account Fee” means, at any time, the amount payable by a Customer in connection with the provision of the Account and related services at such time for each Charge Period or part of a Charge Period in accordance with this Agreement (currently €1.00 plus VAT per Tag issued to you), as may be adjusted from time to time by eFlow, after giving prior notice of such adjustment to you.
“Account Start-up Balance” means, in relation to a Pre pay Account, the minimum balance required to open an Account, which is based on the class of the vehicle(s) selected.
“Account Statement” means a statement of account issued to a Customer from time to time, setting out the transactions recorded during the stated period (including, any Tolls, Payments or Fees incurred by the Customer during period).
“Additional Account Statement Charge” means one euro plus VAT (€1.00 plus VAT) or such other amount as may be specified by eFlow as payable in connection with the issue of Account Statements other than those Account Statements that are issued free of charge in accordance with this Agreement.
“Agreement” means these terms and conditions, together with the Account Application Form, as may be amended and supplemented from time to time.
“Charge Period” means, in the case of the first period, the period commencing on (and including) the day the Account is created and ending on the expiry of the calendar month and in respect of each subsequent Charge Period, a period of one (1) month commencing on the expiry of the previous Charge Period.
“Customer” means you, the person who is opening an Account with eFlow.
“Customer Service Centre” means the dedicated eFlow contact centre established to manage, resolve and respond to Customer queries.
“ETC” means electronic toll collection.
“Fees” means, to the extent applicable in each case, the Account Fee, the Late Payment Charges and the Additional Account Statement Charge.
“Interoperability” means that a Customer, with a Tag installed in line with the tag installation guidelines provided by their tag issuer (as approved by eFlow), will be able to affect the discharge of a Toll by means of ETC on any Toll Road other than the M50 Toll Road, which is part of the national interoperability scheme and “interoperable” shall be interpreted accordingly.
“Late Payment Charges” means such amount as eFlow may specify from time to time as the additional amount payable by you if eFlow fails to receive a payment as required under the Agreement.
“M50 Toll Road” means that part of the N50 national road (otherwise known as the M50) that is a Toll Road.
“Minimum Balance” means the minimum balance which is required to be maintained in a Pre pay Account, being twelve euro (€12.00) or such other amount as eFlow may specify from time to time;
“Minimum Pre pay Amount” means the minimum amount to be credited to the Pre pay Account each time the Minimum Balance is reached, being thirty euro (€30.00) or such other amount as eFlow may specify from time to time.
“Misuse” means the Customer’s failure to act in accordance with the provisions of the Agreement, the Toll Bye-Laws and the Roads Acts 1993 – 2015, including such other acts or omissions that eFlow may specify and notify to Customers from time to time.
“Monthly Account Statement” means the Account Statement issued to you setting out your transaction history on a monthly basis for the Charge Period and any charges incurred by you during that period.
“Payment Account” means your account maintained with a credit institution or an account related to a credit card or debit card (in each case, being an account in respect of which instructions may be given authorising debits being made from it) or such other account as may be approved by eFlow, and which you have authorised or are authorising eFlow to effect debits from such account in accordance with the Agreement.
“Payment Date” means, in relation to any Charge Period, the business day next following the expiry of such Charge Period.
“Payment Method” means a method of payment which is acceptable to eFlow, being credit card, debit card or by direct debit (SEPA Single Euro Payments Area only) from the Customer’s payment account, digital wallet or such other payment method as eFlow may from time to time approve.
“Post pay Account” means the type of account maintained by you with eFlow whereby an amount equal to the amount due in respect of Tolls and such other amounts as may be due in accordance with this Agreement incurred during a Charge Period (the “outstanding amount”) and recorded in such account are discharged by the debiting from time to time of the then outstanding amount from your Payment Account.
” Pre pay Account” means the type of account maintained by you with eFlow whereby amounts are paid in advance to be credited to such account, with amounts due in respect of Tolls and such other amounts as may be due in accordance with this Agreement being subsequently deducted, and with the facility for the debiting from time to time of further amounts from your Payment Account (or otherwise paid in such manner as may be approved by eFlow) and credited to this account.
“Quarterly Account Statement” means the Account Statement issued to you on a three (3) monthly basis setting out your transaction history (including, any charges incurred) during the stated period.
“Registered Vehicles” means the vehicle or vehicles registered by you in connection with the Agreement.
“Rejected Payment” means any payment in respect of which eFlow has not been credited with the amount of such payment.
“Service Centre Agent” means an employee of the Customer Service Centre who is authorised to deal with Customer queries.
“Site” has the meaning given to in clause 22.
“Tag” means the electronic device supplied by eFlow or other tag issuer to you for installation in the Registered Vehicles, in line with the tag installation guide provided by eFlow or other tag issuer, to facilitate the electronic collection of Tolls under the terms of this Agreement in respect of the use of the M50 Toll Road or other interoperable Toll Roads by the Registered Vehicles.
“Tag Tolling” means the tolling option in respect of which a Tag has been issued for installation in the Registered Vehicles, which is calculated by reference to the vehicle class contemplated by the relevant legislation and applicable Toll Bye-Laws.
“Toll” means any Toll (including, default Toll) payable by the Customer for the use of a Toll Road which is calculated by reference to the vehicle class contemplated by the relevant legislation and applicable Toll Bye-Laws.
“Toll Bye-Laws” means, at any time, the bye-laws applicable to the M50 Toll Road made pursuant to the Roads Acts 1993 – 2015.
“Toll Collection System” means the system designed and maintained in order to facilitate the collection of Tolls electronically on behalf of eFlow.
“Toll Road” means any road (or section of road) in respect of the use of which a Toll is payable in accordance with the Roads Acts 1993-2015.
“Unregistered Vehicles” means any vehicle that is not registered with eFlow or an operator of an interoperable Toll Road (other than the M50 Toll Road); and
“Video Tolling” means the M50 Video tolling option associated to your vehicle. Video tolling is only available on the M50 and is charged at the video rate which is calculated by reference to the vehicle class contemplated by the relevant legislation and applicable Toll Bye-Laws.
In this Agreement: