Accessibility Statement

eFlow.ie is committed to:
Maintaining an accessible website.
Ensuring that this website maintains “Level AA” conformance to the Web Content Accessibility Guidelines (WCAG) 2.1, to comply with the National Disability Authority’s Code of Practice on Accessibility of Public Services and Information Provided by Public Bodies.
Ensuring that all new information on the website achieves and maintains “Level AA” conformance to the Web Content Accessibility Guidelines (WCAG) 2.1 including accessibility when we procure 3rd-party systems or upgrades to existing systems.
Note for Clarity: The eFlow website eFlow.ie is made up of two separate domains – eflow.ie and secure.eflow.ie. Both domains are subject to WCAG compliance and both are included in our monthly compliance review.
Compliance Status
The Web Content Accessibility Guidelines (WCAG) 2.1 defines requirements for designers and developers to improve accessibility for people with disabilities. This eFlow website is reviewed on a monthly basis to ensure any changes / additions are compliant with “Level AA” conformance to the Web Content Accessibility Guidelines (WCAG) 2.1.
Non-accessible Content
Work to improve the eFlow website has been ongoing since its launch in August 2021. Since then, eFlow have been undertaking a series of developments to optimise our website service. This work may at times affect some accessibility elements, however through monthly reviews (see above) we work closely with the developers to address any non-compliant content on an ongoing basis.
Preparation of this Accessibility Statement
Feedback and Contact Information
Persons with a disability, or anyone acting on their behalf, may make a complaint to eFlow if they consider that the organisation has failed to comply with the provisions of Sections 25, 26, 27 & 28 of the Disability Act 2005.
eFlow welcomes your feedback on the accessibility of this website. If you find that you are not able to access, request information, or use content on the eFlow website for accessibility reasons, please contact us through the ‘Contact Us’ page. We will endeavour to respond to all contacts as soon as possible, and no later than two working days after receipt.