Customer Charter

eFlow you first
The Customer Service Charter provides information on what customer service you should expect to receive when contacting eFlow. At eFlow, we take a customer first approach to make your life easier and hassle-free. We aim to deliver a high-quality service and always provide a timely response to your queries. Our core values are the driving force behind everything we do, from the decisions we make to the way we interact with our customers.
Customer Commited
Our customers are important to us. We listen and strive to provide a service that is right for you.
Convenience
We are committed to making everyday life easier for you.
Fairness
We engage with you in a fair, honest, and respectful way. We are committed to being open and transparent in how we communicate.
Progressive
We strive to improve ourselves to deliver smarter solutions that will contribute to a better future.

How you can Help Us Help You

We value feedback from our customers to help us to improve our services. If you have any comments or suggestions about our service, we would love to hear from you.

How to complain about eFlow

Sometimes things can go wrong and perhaps the service you received did not meet with your expectations. If this happens, we encourage you to please contact us. We operate a complaints procedure that may be availed of by customers who feel
that they may not have been treated adequately, courteously, or fairly in their dealings with eflow. Your complaint will be investigated thoroughly by us and responded to within the timelines

FEEDBACK/QUERIES*

We deal with each query in a fair and professional manner. Every effort will be made to resolve your query on first contact and to the satisfaction of both the customer and eFlow.
Disputes & Complaints:
5 Business Days
Refunds:
48 Hours
* Your information is protected by law under the Data Protection Act.