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If you select to receive your statements by email, every month we’ll email you a link to your statement. You will need your eFlow username and password to access it.

Only invoices/statements from August 2021 onwards are readily available.  Please contact us through one of the ways below if you can’t access the one(s) you require.

You can also view your statement online by logging into your account on eflow.ie:

1. Login  to your eFlow account with your username and password.
2. Click on the “invoices and payments” section to view your statements.
3. Scroll down and select the date ranges of the statement you would like to view.
4. Select the ‘page’ icon to view your statement online. In order to download the invoice correctly, the user must be using Chrome & have pop-ups enabled.
5. If you wish to download your statement for further use, click the page icon which will generate a PDF of your statement. From here, you can download or print your statement.
6. If you would like to view a history of invoices issued during your selected date range, select ‘Download CSV’, ‘Download Excel’, or ‘Download PDF’ to download your list of invoices in the respective format chosen.

Please note statements issued to your account prior to our systems upgrade on August 7th 2021, are not readily available. If you need access to these statements, please contact our customer service team.

For help finding your statement, please visit our guide here.

We’ve updated our eFlow statement. For help understanding your statement click here.

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If you want to switch your tag to a different vehicle:

1. Login to your eFlow account with your username and password.
2. Select ‘My Vehicles’ on the account overview page.
3. Select the ‘cog’icon beside the vehicle you wish to switch the tag from to another vehicle.
4. Press ‘Reallocate Tag’ and select the vehicle you wish to switch your tag to.
5. Read the information and press ‘Reallocate Tag’ to confirm.

You have now successfully switched the tag and a new tag holder will be delivered to your postal address.

If for any reason you cannot switch your tag successfully, please contact us.

There are a number of reasons why you can’t log in to eFlow.ie:

1. Account is closed or pending close. If your account is closed or pending close, you will not be able to log in to eFlow.ie
2. Wrong username or password.

If you are experiencing difficulties in accessing your account, you can retrieve your username or reset your password at the login screen or by contacting our customer service agents.

To retrieve your username, you will need your account number, mobile number and email address. If all of your information matches what we have on file, we will send an email to the address listed on your account with your username.

To reset your password, you will need your username. If this matches what we have on file, we will send you an email with a temporary password. If the email address on the account is no longer in use, you can contact us through one of our communication channels here to restore access to your account.

Your account has become suspended because we were not able to successfully take payment from your registered payment method on two occasions.

Please note: Due to account suspension, journeys cannot be added to the registered account. If a tag registered account becomes suspended, the tag will become inactive and will not work on the M50 toll or any other toll roads. Any M50 journeys made by your vehicle(s) while your account is suspended will be charged at the unregistered rate. This means that you will have to pay your toll by the following day 8pm deadline to avoid late penalties. At toll booths, you will have to stop and pay at the booth if your account is suspended.

Once you have received your penalty notice, the process is straight forward. Visit eFlow.ie and select Pay a Penalty. You can also bring your penalty letter to any Payzone retail outlet and pay the outstanding balance there.