Frequently Asked Questions

Payments
Learn how to manage and update your payment method, top up your account, and account suspensions.
The M50 Toll Road
Find out where the M50 Toll is, toll rates, payment deadlines and the many ways to pay your toll.
Penalties
Find out about the payment deadline, what to do if you forget to pay your toll and appealing a penalty.
My Journey
Learn how you can pay your toll before or after your journey.
Vehicles and Tags
Find out how to manage vehicles on your account, switch your tag between vehicles and order a new tag holder.
My Account
Learn how to manage your account, recover, and update your account details.
Signing Up
Discover the benefits of creating an eFlow account such as toll discounts and automatically paying your tolls.
Tourist Information
Find out what to do if you pass the M50 toll on your trip, prepay your toll and create a tourist account.
Car Rental Information
Learn how to pay your M50 toll with a car youโve rented.
Balance and Statements
See how to access your statements and learn more about your account balance.
Fleet and Business
Learn how to manage your business account, change your payment details, top up your account, and view your statements.