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Fleet and Business FAQS

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Fleet and Business FAQS
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I would like to speak to my account manager
If you have been assigned an eFlow account manager and would like to speak to them, please contact the Fleet Department using the details below. Otherwise, you can contact eFlow here.

Phone: 0818 50 50 80
Intl: +353 (0)1 8770470
Email: businessaccount@eflow.ie

How do I add/remove a user from my account?

To add or remove a user on your business account:

  • Log in to eFlow.ie with your username and password.
  • From the Overview Dashboard screen, click ‘User Management’ in the sidebar. To add a user, click the ‘Add a new user’ button and fill in the appropriate details.
  • To remove a user, click the drop down arrow beside the user’s name and select ‘Remove.’
How can I change the access level of a user on my account?

To change a business account user’s access level:

  • Log in to eFlow.ie with your username and password.
  • From the Account Overview screen, click ‘User Management’ in the left sidebar.
  • To edit a user’s access level, click the arrow beside the user’s name and select ‘Edit.’
How do I open a sub account?

To open a sub account on your business account

  • Log in to eFlow.ie with your username and password.
  • Click on the dropdown to the right of the customer’s Account
  • Then, press “Sub Account Summary” this is located under the Customer Service heading
  • Click on “Create Sub Account” on the right side of page. and then fill in the required information
How do I close a sub account?

To close a sub account on your business account

  • Log in to eFlow.ie with your username and password.
  • Navigate to the customer’s account number next to the customer’s name on the Account Overview. Click on this menu item and a drop-down selection will appear
  • From here you will be able to see ‘Close Account’ under ‘Customer Service’. Proceed to click on this and then fill in the required information
How do I add/remove a user on a sub account?

To add or remove a user on your business account:

  • Log in to eFlow.ie with your username and password.
  • From the Overview Dashboard screen, click ‘User Management’ in the sidebar. To add a user, click the ‘Add a new user’ button and fill in the appropriate details.
  • To remove a user, click the drop down arrow beside the user’s name and select ‘Remove.’
Making a payment on your Top-Up account
If you have a top-up account, you can add credit to your account by clicking on the ‘Make Payment’ option in the ‘My Account – Overview’ section.

Here, you can make a payment using an existing payment method or a new credit/debit card.

If your account is in suspension, it will not be reactivated until the negative balance on your account has been cleared and a valid payment method is added or reactivated on the account.

Please note: Payments are taken on an automatic schedule and manual payments are not necessary.

Revolut Customers
On 31st December 2020, the Brexit transition period with the EU came to an end. At eFlow, we want to make sure our customers are not affected by the UK leaving the EU.

At the moment, if you have Revolut Direct Debit set up as one of your payment methods.

You will recently have received notification from Revolut to let you know they have changed the International Bank Account Number (IBAN) that you use to receive bank payments. Your IBAN is used in payments to or from other banks, and regular payments to or from businesses like ourselves, eFlow. Your new IBAN starts with an ‘LT’ and replaces your old IBAN which started with ‘GB’. You can find your new IBAN by selecting your Profile icon in the Revolut app, tapping on “Account details” and then selecting an account. To avoid any disruption, you’ll need to provide this new IBAN to us here in eFlow to update your direct debit with these new details.

As always, the security of your data is our first priority. The most secure way to update your account is to go to www.eflow.ie if you have online account access or alternatively you can call our contact centre on any of the contact numbers listed here.

When is payment taken every month?
Monthly payments for Post-Pay accounts are taken between the 12th and the final day of every month. If you would like more control over when you make payments to us, you can choose the ‘Make Payment’ option on eFlow.ie and pay some or all of the current month’s bill. Any balance remaining will be taken in the normal automated payment process.

Unfortunately, we are not in a position to provide/set up an exact date of when the payment is taken from your bank account. The monthly payments due are automated and are processed by banks starting from the 12th day of each month, not before.

eFlow Post Pay customers are billed a month in arrears. This means that the amount deducted from your payment method this month covers journeys made last month.

In the case of Top-Up accounts, we will automatically request a payment from your credit/debit card or direct debit once your balance falls below the account threshold of €12.00.

Can my payment date be changed?
At present, it is not possible to change the date when payment will be automatically taken from your eFlow account.

However, if you would like to avoid an automatic payment being made by eFlow towards the end of the month, you can make a manual payment against the amount outstanding on your account.

How can I change my top-up amount on my Pre Pay account?
  1. Log in to your account with your username and password.
  2. Click ‘My Bill’.
  3. Click ‘Payment Options’ and scroll down to ‘Billing Type’.
  4. In the Top-Up Amount drop-down menu, select your desired top-up amount.

Please note: The minimum top-up amount is €30.00, and the maximum is €1000.00. If you require a larger top-up amount, please contact us.

My account is in suspension, how can I fix this?

My account is suspended – how can I fix this?

There are two steps to reactivate your eFlow account:

  1. Pay off the full outstanding balance.
  2. Update the payment details on your account.

To pay the balance on your account, log into your account and click ‘Make payment’. At this point, you can also add a new payment card or direct debit to your account (using the ‘+ Add a new Payment Method’ option).

Once the full outstanding balance is paid, you will need to add a new valid payment method to the account or reactivate a previous payment method, if you have not done so already.

When these two issues have been rectified, your account will be removed from suspension.

Why is my account suspended?
Your account has become suspended because we were not able to successfully take payment from your registered payment method on two occasions.

Please note: Due to account suspension, journeys cannot be added to the registered account. If a tag registered account becomes suspended, the tag will become inactive and will not work on the M50 toll or any other toll roads. Any M50 journeys made by your vehicle(s) while your account is suspended will be charged at the unregistered rate. This means that you will have to pay your toll by the following day 8pm deadline to avoid late penalties. At toll booths, you will have to stop and pay at the booth if your account is suspended.

SEPA and Direct Debit Payments
Single Euro Payments Area (SEPA) is an EU initiative designed to change the way electronic payments are processed in the EU. This means that making a payment in any SEPA zone country will be no different to making a payment in Ireland.

Previously, direct debits worked by using bank account numbers and sort codes. With SEPA, these are replaced by International Bank Account Number (IBANs) and Bank Identifier Codes (BICs).

Existing Direct Debit Customers
For existing direct debit customers there is no change. As of 26th October 2017, we will automatically update your details on eFlow.ie. You will not be charged for this. We automatically update payment details from the old format to the new SEPA format.
New or Updating Direct Debit Customers
For new eFlow customers, or those updating their direct debit payment method, you will need your BIC and IBAN to set up a direct debit with eFlow. You will get these numbers from your bank statements or you can go to the Banking and Payments Federation Ireland to help you generate the details you require.

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