I’m not sure if I passed the toll point
If you’re not sure that you’ve passed the M50 toll, check whether or not you travelled between Junction 6 (Blanchardstown) and Junction 7 (Lucan). The toll cameras are located on a gantry over the M50 and the toll point is identified by signage
I’m not sure how many toll journeys I made
You can contact our customer service team on 0818 50 10 50
I’m not sure if I’ve missed the payment deadline
A penalty letter will be issued by eFlow to the registered vehicle owner’s address shortly.
I think there might be old unpaid fines against my license plate number
You can contact our customer service team on 0818 50 10 50 and one of our customer advisors can speak to you about your query.
I’ve missed the payment deadline but have not got a fine
If you have missed the 8pm M50 toll payment deadline, but not yet received a penalty letter from eFlow, please hold on until you receive your letter before making payment. You will need the Journey Reference Number listed on the penalty letter in order to pay.
If you only pay the original toll for a journey with a penalty, the penalty will remain outstanding afterwards against your vehicle. You cannot pay for a penalty on the eFlow.ie without a Journey Reference Number; therefore, you must wait for the letter.
If you already paid the toll charge and would like to pay the penalty only, please call us to make an additional €3.00 payment to cover the penalty.
Underpayment will result in further penalties being issued.
Once the penalty letter arrives, you have 14 days from the date of issue to pay the full amount due. If you don’t pay the full balance within the 14 days, further fines are applied.
What will the penalty letter say?
If you miss the eFlow M50 toll payment deadline, you’ll receive a ‘First Penalty Notice’ (STR). Your STR is a bill from eFlow for the cost of the toll and a €3.00 penalty for having missed the payment deadline. You have 14 days from the date of issue to pay for the trip and the initial penalty. If you do not pay during this timeframe, a further charge of €41.50 is applied.
How can I pay once I get the letter?
Once you have received your penalty notice, the process is straight forward. Visit eFlow.ie and select Pay a Penalty. You can also bring your penalty letter to any Payzone retail outlet and pay the outstanding balance there.
I haven’t received a letter and I need a Journey Reference Number to pay the fine
To get a Journey Reference Number you can also use a previous letter that you may have received for that vehicle from eFlow. Please click here and enter your license plate number along with the Journey Reference Number from a previous letter.
I have received a penalty letter from eFlow
If you do not pay an M50 toll you will receive a letter from eFlow.
There are three types of letter which cover three situations, they are:
- First Penalty Notice
- Unpaid Toll Notice
- Outstanding Balance Reminder
First Penalty Notice Letter (STR)
If you do not pay your toll before 8pm the day after your travel, a First Penalty Notice (STR) letter will be automatically issued to the registered vehicle owner’s address. The STR includes the original toll charge plus a €3.00 late payment fee. If you have received a STR, you can pay the total balance due using one of the following options. Online at eFlow.ie. Select I Want to Pay a Penalty on the home page or in person with cash/card at any retail outlet nationwide which has the Payzone sign. Please bring the STR with you to scan the barcode. Please be aware that journeys may be delayed in appearing on the system.
Unpaid Toll Notice Letter (UTN)
If payment for a M50 toll charge and the STR is not made within 14 days, then an Unpaid Toll Notice (UTN) will be issued to the vehicle owner’s registered address.
An UTN includes the charge for the original toll, the STR (€3.00) and an additional late payment penalty of €41.50.
If you have received an UTN, you can make a payment of the total balance due using one of the following options. Online at eFlow.ie by selecting I Want to Pay a Penalty on the homepage or in person with cash/card at any retail outlet nationwide which has the Payzone sign. Please bring the UTN with you to scan the barcode.
If payment is not made to cover the journey and penalties within 56 days of an UTN being issued, a further late payment penalty of €104.00 is applied to the journey. The transaction will also be passed to our legal team – Pierse Fitzgibbon Solicitors – for collection.
Outstanding Balance Reminder
If you have received an ‘Outstanding Balance Reminder’ letter from eFlow, our Resolver team are on hand to assist you. The first step is to make contact with the Resolver team. They will talk you through your options for dealing with the outstanding balance. Remember, we work on resolving issues just like this every day so the sooner you get in touch the sooner we can help. The Resolver team can be contacted on 0818 50 70 50 (9.00am to 5.00pm Monday to Friday)
I have received a penalty letter from Pierse Fitzgibbon Solicitors
I have received a penalty letter from Euro Parking Collection
Unpaid journeys made by a vehicle not registered within the Republic of Ireland will be passed to Euro Parking Collection. Euro Parking Collection are a pan-European collection agency, and they have been authorised by eFlow to collect unpaid M50 tolls. If you have received a letter from Euro Parking Collection, please click here for more information.
I have received a letter with an extra charge but I’ve already paid the original toll
There are a number of reasons why you might receive a fine from eFlow after paying the toll. If this is the case, please check:
- That the payment which you made was against the correct vehicle registration number.
- That you covered the whole cost for the journey with your payment.
For example, if you paid the M50 toll charge for a car (€3.20) after the toll payment deadline had passed (before 8pm the day after your journey), then the late payment penalty of €3.00 will still be owed. In this case please call us to make an additional €3.00 payment to cover the penalty.
If you still aren’t sure why you have received a penalty letter, please contact us and one of our customer care team will get back to you shortly.
I forgot to pay my M50 toll
If you forget to pay the M50 toll, an additional late payment penalty of €3.00 will be applied to the journey. A ‘First Penalty Notice’, will be issued to the registered vehicle owner’s address. If payment is not made for the original toll and late payment penalty within 14 days, then a further fine will be incurred (€41.50). A letter called an ‘Unpaid Toll Notice’ will be issued to confirm this to the registered vehicle owner’s address.
Should payment for the journey and late payment penalties remain outstanding 72 days later, a further late payment penalty of €104.00 is applied. The journey is also passed to eFlow’s solicitors Pierse Fitzgibbon Solicitors for collection. Pierse Fitzgibbon Solicitors will issue a letter to this effect to the vehicle owner’s registered address. At this stage, further non-payment may result in a legal action being taken against the registered vehicle owner.