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Penalties

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Penalties
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I’m not sure if I passed the toll point

If you’re not sure that you’ve passed the M50 toll, check whether or not you travelled between Junction 6 (Blanchardstown) and Junction 7 (Lucan). The toll cameras are located on a gantry over the M50 and the toll point is identified by signage 

I’m not sure how many toll journeys I made

You can contact our customer service team on 0818 50 10 50

I’m not sure if I’ve missed the payment deadline
If you’re not sure if you have missed the M50 toll deadline, it’s very easy to check. If you haven’t paid for your journey(s) through the M50 toll before 8pm the day after you have travelled, then you have missed the payment deadline.

A penalty letter will be issued by eFlow to the registered vehicle owner’s address shortly.

I think there might be old unpaid fines against my license plate number

You can contact our customer service team on 0818 50 10 50 and one of our customer advisors can speak to you about your query.

I’ve missed the payment deadline but have not got a fine

If you have missed the 8pm M50 toll payment deadline, but not yet received a penalty letter from eFlow, please hold on until you receive your letter before making payment. You will need the Journey Reference Number listed on the penalty letter in order to pay.

If you only pay the original toll for a journey with a penalty, the penalty will remain outstanding afterwards against your vehicle. You cannot pay for a penalty on the eFlow.ie without a Journey Reference Number; therefore, you must wait for the letter.

If you already paid the toll charge and would like to pay the penalty only, please call us to make an additional €3.00 payment to cover the penalty.

Underpayment will result in further penalties being issued.

Once the penalty letter arrives, you have 14 days from the date of issue to pay the full amount due. If you don’t pay the full balance within the 14 days, further fines are applied.

What will the penalty letter say?

If you miss the eFlow M50 toll payment deadline, you’ll receive a ‘First Penalty Notice’ (STR). Your STR is a bill from eFlow for the cost of the toll and a €3.00 penalty for having missed the payment deadline. You have 14 days from the date of issue to pay for the trip and the initial penalty. If you do not pay during this timeframe, a further charge of €41.50 is applied.

How can I pay once I get the letter?

Once you have received your penalty notice, the process is straight forward. Visit eFlow.ie and select Pay a Penalty. You can also bring your penalty letter to any Payzone retail outlet and pay the outstanding balance there.

I haven’t received a letter and I need a Journey Reference Number to pay the fine
If you haven’t received the fine, then just drop us a line on Twitter or Facebook, Monday to Friday 8.30am to 4.30pm, and we’ll be happy to look into it for you.

To get a Journey Reference Number you can also use a previous letter that you may have received for that vehicle from eFlow. Please click here and enter your license plate number along with the Journey Reference Number from a previous letter.

I have received a penalty letter from eFlow

If you do not pay an M50 toll you will receive a letter from eFlow.

There are three types of letter which cover three situations, they are:

  • First Penalty Notice
  • Unpaid Toll Notice
  • Outstanding Balance Reminder
First Penalty Notice Letter (STR)

If you do not pay your toll before 8pm the day after your travel, a First Penalty Notice (STR) letter will be automatically issued to the registered vehicle owner’s address. The STR includes the original toll charge plus a €3.00 late payment fee. If you have received a STR, you can pay the total balance due using one of the following options. Online at eFlow.ie. Select I Want to Pay a Penalty on the home page or in person with cash/card at any retail outlet nationwide which has the Payzone sign. Please bring the STR with you to scan the barcode. Please be aware that journeys may be delayed in appearing on the system.

Unpaid Toll Notice Letter (UTN)

If payment for a M50 toll charge and the STR is not made within 14 days, then an Unpaid Toll Notice (UTN) will be issued to the vehicle owner’s registered address.

An UTN includes the charge for the original toll, the STR (€3.00) and an additional late payment penalty of €41.50.

If you have received an UTN, you can make a payment of the total balance due using one of the following options. Online at eFlow.ie by selecting I Want to Pay a Penalty on the homepage or in person with cash/card at any retail outlet nationwide which has the Payzone sign. Please bring the UTN with you to scan the barcode.

If payment is not made to cover the journey and penalties within 56 days of an UTN being issued, a further late payment penalty of €104.00 is applied to the journey. The transaction will also be passed to our legal team – Pierse Fitzgibbon Solicitors – for collection.

Outstanding Balance Reminder

If you have received an ‘Outstanding Balance Reminder’ letter from eFlow, our Resolver team are on hand to assist you. The first step is to make contact with the Resolver team. They will talk you through your options for dealing with the outstanding balance. Remember, we work on resolving issues just like this every day so the sooner you get in touch the sooner we can help. The Resolver team can be contacted on 0818 50 70 50 (9.00am to 5.00pm Monday to Friday)

I have received a penalty letter from Pierse Fitzgibbon Solicitors
Failure to pay the outstanding balance for a journey (including all penalties) within 72 days of the journey taking place may result in the initiation of legal proceedings and the matter will be passed on to Pierse Fitzgibbon Solicitors.
I have received a penalty letter from Euro Parking Collection

Unpaid journeys made by a vehicle not registered within the Republic of Ireland will be passed to Euro Parking Collection. Euro Parking Collection are a pan-European collection agency, and they have been authorised by eFlow to collect unpaid M50 tolls. If you have received a letter from Euro Parking Collection, please click here for more information. 

I have received a letter with an extra charge but I’ve already paid the original toll

There are a number of reasons why you might receive a fine from eFlow after paying the toll. If this is the case, please check:

  • That the payment which you made was against the correct vehicle registration number.
  • That you covered the whole cost for the journey with your payment.

For example, if you paid the M50 toll charge for a car (€3.20) after the toll payment deadline had passed (before 8pm the day after your journey), then the late payment penalty of €3.00 will still be owed. In this case please call us to make an additional €3.00 payment to cover the penalty.

If you still aren’t sure why you have received a penalty letter, please contact us and one of our customer care team will get back to you shortly.

I forgot to pay my M50 toll

If you forget to pay the M50 toll, an additional late payment penalty of €3.00 will be applied to the journey. A ‘First Penalty Notice’, will be issued to the registered vehicle owner’s address. If payment is not made for the original toll and late payment penalty within 14 days, then a further fine will be incurred (€41.50). A letter called an ‘Unpaid Toll Notice’ will be issued to confirm this to the registered vehicle owner’s address.

Should payment for the journey and late payment penalties remain outstanding 72 days later, a further late payment penalty of €104.00 is applied. The journey is also passed to eFlow’s solicitors Pierse Fitzgibbon Solicitors for collection. Pierse Fitzgibbon Solicitors will issue a letter to this effect to the vehicle owner’s registered address. At this stage, further non-payment may result in a legal action being taken against the registered vehicle owner.

Appeal Penalty
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I already paid the toll

If you believe that you’ve received a penalty letter in error, contact our customer service team and one of our agents will review your query.

You’ll need to provide a payment receipt and the following additional information:

  • Payment channel (if the payment was made online at www.eflow.ie, in a Payzone outlet, over the phone to an agent or through the automated phone service).
  • Payment method (debit card or credit card).
  • Date when the payment was made.
  • Amount paid.
  • Last four digits of the card used to make the payment.
  • Expiry date of the card.
  • Name of the account holder.

Please ensure the payment was made to the correct vehicle and within the payment deadline.

To help prevent you from reaching higher penalties, payments received from you by eFlow may be used to pay off outstanding journeys.

I did not use the M50 toll road at the time in question
Despite eFlow utilizing some of the most accurate vehicle recognition technology in the world, our cameras may – on very rare occasions – misread number plates.

If you believe you have wrongly received a bill, we advise you to contact us, and we will review your query.

I have a tag with another tag provider

If you have recently changed your vehicle, please ensure that your tag information has been updated accordingly. Contact details for all Irish tag providers are available on the website. If you’re sure that your tag is mounted correctly, sufficiently credited, and/or hasn’t been reported as lost, stolen, or damaged, it’s possible that an incorrect license plate is associated with your tag. To transfer all unpaid eFlow trips to your existing tag account click I Want to Appeal a Penalty and fill out the required information. Once you’ve done this, we’ll check your details with your tag provider and, if possible, transfer all outstanding journeys to your existing tag account.

I sold the car
Unregistered customers’ notifications of outstanding journeys are sent to the name and address to which their vehicle is registered with the Driver and Vehicle Computer Services Division (DVCSD).

If you’ve recently sold the vehicle, the DVCSD should be notified, so their vehicle ownership records can be updated, as eFlow cannot update these details. However, once DVCSD records have been updated, our records will update automatically, too.

Please fill in Part B of the Vehicle Registration Certificate or log book and send it to:

Driver and Vehicle Licensing Computer Services Division,
Department of Transport, Tourism and Sport (DVCSD)
Shannon Town Centre,
Co. Clare
V14 P298

Once you’ve updated these details with the DVCSD , please contact us and we will review your query immediately.

If your vehicle is registered in Northern Ireland/United Kingdom, please contact the Driver & Vehicle Agency to update the ownership records. If you received the fine for crossing the M50 toll please contact us and provide an official proof of sale i.e. sale invoice signed by both parties. Once in receipt of this document, we will be able to investigate further.

My car was stolen
Please contact us and provide a Garda report to confirm the theft of the vehicle. Once in receipt of the report, we will be able to investigate further.
Other reasons

If you would like to appeal an eFlow penalty for any other reason, please contact us and we will review your query. If you wish to make an appeal against a penalty letter issued by Euro Parking Collection, please contact them directly by clicking here.