Your account has become suspended because we were not able to successfully take payment from your registered payment method on two occasions.
There are two steps to reactivate your eFlow account:
- Pay off the full outstanding balance.
- Update the payment details on your account.
To pay the balance on your account, log into your account and click ‘Make Payment’. Once you’ve paid your outstanding fees, click ‘back to my account’. You will be told to add a valid payment method, click ‘ok’ and login in to your eflow account. You will be prompted to update your payment details, click ‘add payment method’. Once your payment method has been successfully updated, click ok. Login to your eflow account to successfully reactivate your account.
Once the full outstanding balance is paid and a valid payment method is added, your account will be no longer be suspended and your tag will become active.
Please note: Due to account suspension, journeys cannot be added to the registered account. If a tag registered account becomes suspended, the tag will become inactive and will not work on the M50 toll or any other toll roads. Any M50 journeys made by your vehicle(s) while your account is suspended will be charged at the unregistered rate. This means that you will have to pay your toll by the following day 8pm deadline to avoid late penalties. At toll booths, you will have to stop and pay at the booth if your account is suspended.