Balance on my online account
You can either have a post pay or pre-pay account:
With Post pay accounts, the balance that you see when you log in to your eFlow account is the total for journeys on your account owing since we last received a payment.
If you use our Tag Tolling option on your account, this will also include the monthly charge of €1.00 +VAT per tag.
The amount which will be taken from you every month is the balance owed on the last day of the previous month.
In the case of a pre-pay account, the balance shows how much credit you have left on your account to cover future journeys.
Why is there a minus balance on my account?
If you would like to find out why your Post pay account is in credit you can contact us online, by post, fax or through our Twitter or Facebook pages.
Can I make a payment on my account?
Registered post pay customers can make a full payment or pay a selection of unpaid journeys towards their outstanding balance on eflow.ie by logging in clicking on the ‘pay outstanding’ button on the account overview page.
Registered pre-pay customer, can use the online ‘Top Up Payment’ feature to add credit to their account manually. This feature is located under the ‘Statements and Payments’ section on the account overview page.
When will automated eFlow payments be taken from my account?
Monthly payments for Post pay accounts are taken between the 12th and 18th of every month. If you would like more control over when you make payments to us, you can choose the ‘Pay Outstanding’ option on eFlow.ie and pay some or all of the current month’s bill. Any balance remaining will be taken in the normal automated payment process.
eFlow Post pay customers are billed a month in arrears. This means that the amount deducted from your payment method this month covers journeys made last month.
In the case of Pre-pay accounts, we will automatically request a payment from your registered payment method once your balance falls below the account threshold of €12.00.
How can I view my statements?
If you select to receive your statements by email, every month we’ll email you a link to your statement. You will need your eFlow username and password to access it.
Only invoices/statements from August 2021 onwards are readily available. Please contact us if you can’t access the one(s) you require.
You can also view your statement online by logging into your account on eflow.ie:
- Login to your eFlow account with your username and password.
- Click on the “invoices and payments” section to view your statements.
- Scroll down and select the date ranges of the statement you would like to view.
- Select the ‘page’ icon to view your statement online. In order to download the invoice correctly, the user must be using Chrome & have pop-ups enabled.
- If you wish to download your statement for further use, click the page icon which will generate a PDF of your statement. From here, you can download or print your statement.
- If you would like to view a history of invoices issued during your selected date range, select ‘Download CSV’, ‘Download Excel’, or ‘Download PDF’ to download your list of invoices in the respective format chosen.
Please note statements issued to your account prior to our systems upgrade on August 7th 2021, are not readily available. If you need access to these statements, please contact our customer service team.
For help finding your statement, please visit our guide here.
We’ve updated our eFlow statement. For help understanding your statement click here.
How can I see the full list of toll journeys that I have made?
To view a list of your journeys, log in to your eFlow account and click ‘Journeys’. Here, you can select a date range to view all journeys during a defined period.
What payment methods can I use with eFlow?
If you register for an eFlow M50 Post pay or Pre pay account, the following payment methods will be accepted on your account:
- Visa/Master credit card
- Visa/Master debit card
- Direct Debit (from SEPA Single Euro Payments Area only)
What will happen if there isn’t enough money in my bank account when the payment is taken?
If a payment request fails, we will notify you in writing (either by email or letter, depending on your preferred correspondence method).
We will automatically attempt to take the payment after another few days. If you are using our Tag Tolling option, your tag(s) will not work if the first attempted payment fails. If the second attempt fails, your account will be suspended, and your vehicle will not be covered on any toll road. You will be charged the unregistered toll rate in this case.
If your account is suspended, you can reactivate it by making a payment for the full outstanding balance and by adding or reactivating a valid payment method on your account so our system can automatically take the payment.
What’s the difference between a Tag and an M50 Video on my eflow account
How M50 video tolling works:
- You can travel on Dublin’s M50 Motorway immediately. Our camera simply reads your license plate each time you travel between J6 and J7 on the M50 and charges the journey to your eFlow account.
- With M50 video tolling, you will save €0.50 every time you use the M50.
Please remember, customers using our Video Tolling option can only do so for the M50 Toll Road. If you use other toll roads*, you will need to pay the tolls at the booth as you use them.
Our Tag Tolling option works on all toll roads in Ireland and has a monthly account management fee of €1.00 + VAT (€1.23) per tag. With a tag account, you will receive a €1.10 discount on every M50 toll journey. However, Tag Tolling customers can use the express lanes at any other toll in Ireland, while Video Tolling customers cannot.